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We are seeking a highly professional, experienced, and customer-focused Spa Front Desk Manager to oversee the daily operations of our reception area and ensure an exceptional client experience. The ideal candidate will be a strong leader with a passion for wellness, excellent organizational skills, and the ability to drive both service excellence and revenue growth.
Key Responsibilities
Front Desk Operations
Manage all front desk activities including bookings, check-ins, and check-outs
Ensure smooth daily operations and efficient client flow
Oversee appointment scheduling and therapist allocation
Maintain a clean, welcoming, and professional reception environment
Client Experience
Deliver outstanding customer service at all times
Handle client inquiries, concerns, and complaints professionally and efficiently
Build strong relationships with clients to encourage loyalty and repeat bookings
Ensure a seamless and memorable client journey from arrival to departure
Team Leadership
Supervise, train, and manage front desk staff
Create and manage staff schedules and shift planning
Monitor team performance and ensure high service standards are maintained
Provide ongoing coaching and support to improve team productivity
Sales & Revenue Growth
Drive bookings, rebookings, and upselling of spa treatments and retail products
Implement and manage promotions, referrals, and client retention strategies
Monitor daily sales performance and identify opportunities for growth
Administration & Reporting
Handle cash management, payments, and daily reconciliations
Maintain accurate client records and booking systems
Prepare daily, weekly, and monthly reports on bookings and revenue
Ensure compliance with company policies and procedures
Minimum Requirements
Minimum 5 years experience in a front desk or reception management role (spa, wellness, hospitality, or similar environment)
Proven experience in team leadership and staff management
Strong background in customer service and client relations
Experience with booking systems and point-of-sale systems
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Professional appearance and demeanor
Key Competencies
Leadership and accountability
Problem-solving and decision-making
Attention to detail
Sales-driven mindset
Ability to work under pressure in a fast-paced environment
What We Offer
A professional and supportive work environment
Opportunity for growth within a wellness-focused brand
Competitive salary based on experience
Performance-based incentives (if applicable)
8d
1
SENIOR GRV CLERK – VAN RIEBEECKSHOF SPAR (NORTHERN SUBURBS)We are looking for a highly experienced, detail-obsessed Senior GRV Clerk to join our admin team.This is a senior, high-responsibility role in a high-volume store. Accuracy is critical — this position directly impacts stock integrity, margins, and financial reporting. Key Responsibilities:Full GRV processing on SIGMA / SPAR systemsCapturing and reconciling supplier invoices with precisionInvestigating and resolving discrepancies and claimsVerifying cost prices, quantities, and GP accuracyManaging supplier queries professionally and efficientlyMaintaining strict document control and filing systemsSupporting creditors and month-end processes⚠️ Minimum Requirements (non-negotiable):Minimum 5 years GRV experience in a supermarket/retail environmentSPAR experience strongly preferredExperience with Xfilo and/or Easy AccountsExceptional attention to detail (this is non-negotiable)Proven ability to work independently and meet strict deadlinesStrong organisational and admin skillsFluent in Afrikaans and/or EnglishReliable, consistent, and accountableMust live in or near the Northern Suburbs離 Assessment Process (Important):Shortlisted candidates will be required to complete a practical GRV assessment, including:Capturing a sample invoice correctlyIdentifying and resolving discrepanciesDemonstrating understanding of cost and margin impactOnly candidates who meet the required standard will proceed. Performance Standard:Near-zero error tolerance environmentHigh accountability — mistakes have direct financial impactSpeed is important, but accuracy is critical Salary:Competitive and aligned to experienceWe are willing to adequately compensate the right applicant What We Offer:Stable, full-time positionStructured, professional working environmentKey role within a high-performing storeEmail CV to ronald.vks@retail.spar.co.za
13d
VERIFIED
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