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Shell Service
Station- Convenience Store Manager
Convenience
Store Manager reporting to the Site Manager.
Job Overview
The Convenience
Store Manager will be responsible for all the operational aspects relating to
the shop, as well as to lead the team of employees to reach business
objectives.
Areas of
Responsibility (Your duties will include but are not limited to)
Receiving
Ensure stock is
received correctly according to company policy
Oversee
receiving area for stock counts, expiry dates and condition of stock
Cash
Handling
Manage and
control floats
Oversee
cashiers and cash handling protocol
Ensure Cash-up
documentation is managed procedurally
Petty cash
Perform random
audits
Stock
Control
Damages to be
minimized and stock losses to be according to company policy
Daily stock
rotation
Daily stock
counts, as per schedule, from Stock Office must be correctly counted and
reported
Short dated
stock to be reported daily
Arrange stock-take
preparations are done and manage process
Security
Open and close
shop
Complete daily
managers check sheet
General
security awareness and accountability as senior on site
People
Management
Ensure all
staff and support people are well-versed in local hygiene requirements and
explain to them the importance of why and how quality standards are to be
assured
Equip staff
with the required tests and equipment to assure product standards are upheld
Ensure staff is
well versed in the requirements relating to stock rotation and shelf displays
Identify staff
development needs and develop them accordingly
Evaluate staff
performance and provide feedback and coaching as required
Customer
Satisfaction
Establish and
maintain good relationships with customers so that they feel they receive good
value at all times. Ensure that Policies and Procedures are followed and
amended to support an ever-changing environment.
General
Ensure correct
freezer temperatures
General
Maintenance
General day to
day duties and ad hoc projects
Reporting
& Finance
Record and
report key performance indicators on a weekly and monthly basis
Actively
participate as a member of the team
Performing any
other task, not specified herein, which from time to time may be assigned by
the Manager.
To apply,
send your cv via gumtree along with your salary expectations.
Should
you not here from us within 2 weeks please consider your application
unsuccessful.
Application
expiry 30. 04. 2024
1mo
Brackenfell
Results for coach in Jobs in Western Cape
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Main Purpose Of Job: To partner with the business to provide learning and organisational development services and solutions, in line with key business strategies and initiatives, in order to advance organisational competence and transform the culture within the organisation. Key Responsibility Areas: Design, develop and implement a variety of developmental and change management initiatives, programmes, tools, and materials.Provide job design services to the business and lead the psychometric assessment service.Develop, enable the implementation of, and maintain assigned (Organisational Development) policies, processes and tools.Manage and co-ordinate a coaching service (internal network and external vendors) to the business.Partner and consult with the HR Business Partners to guide Business Leaders on effective and efficient ways to manage, lead and develop acquired talent and teams.Partner and consult with key stakeholders regarding selection, succession planning and development processes and practices. Required Education Essential Education: Masters’ degree in Industrial / Organisational PsychologyCertified in a range of psychometric assessments (eg. SHL/CEB assessment suite, CPP) Desired Education: Coaching certification (COMENSA/ ICF) Required Experience: Essential Minimum Experience: Minimum 5 years’ experience as an OD/ OE practitioner / psychometrist including organisational development and assessment centres (Psychometric and Behavioural Assessment). Desired Experience: Experience working within a large corporate organisation will be desirable.Experience within the healthcare industry will also be an advantage Required Job Skills and Knowledge: Change leadership and change managementLeadership development theories and approachesLearning and development theories and practiceOrganisation behaviour and organisational developmentOrganisational design methodologies and practiceProject management principles and applicationProvision of internal and external coachingPsychometric and behavioural assessment, including functional skills test design and validationResearch skillsSkills Development, Education and Training & Development legislationTeam and conflict facilitation skills Kindly regard your application as unsuccessful if you have not heard from the agency within 2 weeks.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY3MzE0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243286&xid=1108_67314
2y
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Take charge of the Engineering team ensuring exceptional delivery of projects while interacting with a variety of stakeholders and functions of a rapidly growing Telecoms Specialist seeking the expertise of a forward-thinking and tenacious Software Development Manager. The SDM will be expected to cover the Operational Management, Line Management and Project Management aspects of managing the Engineering Team. The ideal candidate must have 5/more years experience in a similar role including experience of key development processes, practices and tools such as Agile, Automated Testing, Continuous Integration/Deployment, Git branching strategies, technical support tools and practices. You will also require Project Management methodologies such as Agile or PMBOK and strong Line Management with a good track record of hiring quality staff and good staff retention and experience managing a DevOps environment which includes provisioning, managing and monitoring physical servers and virtual infrastructure and services.Duties: Define, document and implement appropriate Project Management, Software Development and Support processes, practices and tools in consultation with the CTO, Customer Support Team, Technical Operations Team and the Engineering Team. Estimate, plan, execute and report on the development of new features and enhancements in accordance with the priorities and requirements defined by the Product and Technical Roadmaps in conjunction with the QA team. Ensure the frequent, effective release and handover of new features and enhancements to the Technical Operations, Customer Support, Sales and Marketing teams. Manage the provision of support services to the Technical Operations Team and Customers and ensure at all times, that there is adequate capacity to meet the Engineering Team support Service Level Agreements (SLAs). Ensure knowledge propagation within the Engineering Team to ensure that the team is not reliant on any single individual for key functions. Coach and mentor Engineering Team members to assist them to perform their functions and improve their performance and knowledge over time. Ensure quality standards are met and improved over time by performing oversight activities including reviewing deliverables and code where appropriate. Ensure that the Engineering Teams productivity is measured and improved over time along with the quality of their output they produce. and quality is measured and improved over time. Ensure availability, stability and performance of the Platform through appropriate maintenance and monitoring and by ensuring timely interventions and remediation activities to address any incidents that arise. Ensure that relevant information is documented and made available to relevant parties. Ensure there is sufficient capacity and capability in the Develo
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A SaaS platform is looking for a HR Business Partner, who will cover the full employee lifecycle, including, talent acquisition, onboarding, employee development, retention, succession planning, rewards and recognition through to employees exiting the business.
In summary, this role is an execution focussed role that interacts with employees, leadership teams and department managers to communicate and guide the organizational HR strategy and in doing so ensure a positive and seamless employee experience that contributes to positive employee retention, performance, communication, change management, and culminates in growing and enabling a learning organisation.
This role will be a key partnership role to leadership and teams across the business that support the company’s global growing and evolving organizational and people needs
HR Partner
* Work with the leadership team to transform business priorities into an HR agenda
* Design, build and implement innovative and relevant initiatives related to human resources, change management, talent management and performance evaluation and reward and recognition
* Provide strategic business partnership and coaching to all employees in relevant business areas to positively impact the motivation, development, and retention of talent
* Work with the Head of People to build out HR programmes and policies that do not exist yet, but which will be important, as we scale
* Serve as the point of contact for employees - navigating the variety of goals and challenges that impact their work experience.
* Actively identify gaps, and deploy impactful people strategies that enable the organization to perform effectively, and scale efficiently as it grows
* Work with teams and leaders on change management, performance management and talent management initiatives.
* Role model the concepts and skills we teach with exceptional commitment to displaying Our Values
Recruitment
* Drive the recruitment process, in partnership with hiring managers, from start to finish, including placing recruitment advertisements to attract suitable candidates for vacancies, analysing CV’s of job applicants, interviewing candidates, providing feedback to unsuccessful candidates, doing reference checks and coordinating offers and contracts of employment.
* Manage and control 3rd party placements and monitor permanent employment requirements.
* Maintain an accurate recruitment database, while organising all placement fees with consultants and maintaining contact with external consultants.
Onboarding and off-boarding
* Help employees with any pertinent questions about policies and procedures, supporting various processes of the employee lifecycle: sick leave, annual leave, maternity and paternity leave, off-boarding and more.
* Manage all onboarding admin related processes end-to-end, including relocation when required, making sure every new employee feels supported and welcome.
* Build relationsh
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NzYwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1190099&xid=1555_25760
2y
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We are a digital marketing consultancy with clients in South Africa, Australia and the UK.We are looking for a copywriter to assist in creating content for our clients sales pages and blogs. SEO experience is a requirement. The candidate would need to be able to share strong, online examples of copy they have created as well as complete a short trial exercise to evaluate their responsiveness to briefs. Some of the industries we work in include:Spiritual/business coaching Solar EnergyAccounting Eventing SoftwareIf this sounds like you, please apply below.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzE0MDY4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1214731&xid=1320_14068
2y
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Bellville - As the Engineering & Automation Lead, you will be responsible to provide and manage End User Device Management platforms. This includes provision of platform services, such as SCCM and MEM (Microsoft End-Point Manager), for both physical devices (which can be within the company office “on the secure LAN,” or at Work-from-Home” locations) and Virtual Desktop (VDI / DaaS services. You will be responsible for the relationship with vendors providing engineering and automation services to SGT: EUPS and will need to lead and drive innovative solutions and optimization initiatives, identify automation, user self-service and other improvement opportunities.You will work closely with the End User Support team (a separate team providing 1st and 2nd level support) to provide to deliver end-user focused services that meets and exceeds user expectations, including 3rd level support.Our End User infrastructure environment encompasses primarily a Windows-based environment, with Windows 10, VM Ware VDIs, SCCM, Intune and MEM to manage the environment, supported by various other tools and technologies to manage the overall environment. Qualifications:Grade 12Graduate degree in the field of Information Technology Experience:Minimum 5 years of Technical Microsoft End User operations, oversight function, risk measurement, or managed end user governanceStrong knowledge of System Centre Configuration Manager (SCCM / End-Point Manager / Intune) and your technical knowledge will cover all aspects of maintaining healthy end user devices (Desktops, Laptops & Virtual desktops)Scripting and automation knowledge – or development skills – will be a great advantageKnowledge of the Microsoft Office 365 stack of tools, specifically MS Teams, OneDrive for Business, and even Exchange/Outlook, SharePoint, and Yammer, will be to your advantageYou should be capable of defining MDM/MAM and Conditional Access policies to manage and protect the company applications and data on mobile or untrusted devicesOur focus on our people is key and we’d like you to provide evidence of your experience of developing others either through coaching or mentoringYou will have direct experience of working collaboratively with suppliers the company uses the ITIL Service Management framework.A good understanding of these principles and processes will be to your advantageWe’ll want you to drive the analysis, identification, prioritization and implementation of improvements and efficiencies to ensure that the organization derives maximum value from our servicesYou may get involved in physical asset management, working closely with our Procurement and Asset Management team to provide new, innovative methods of managing End User Assets through its life cycle You’ll have experience in developing plans of action and delivery based on milestones. Some Project management experience would be a positive for this opportunityYou will be familiar with organizational change management including end user trai
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUwMDM1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189493&xid=1266_50035
2y
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MECHANICAL FITTER – SA STEELWORKSAIRPORT INDUSTRIA – CAPE TOWNSA Steelworks has a position for a qualified, committed, hardworking and motivated Mechanical Fitter in the Machine Shop at our SA Steelworks Division in Cape Town. The successful applicant will report to the Fitters Manager.Responsibilities will include, but are not limited to: Implementing Company maintenance procedures, including:Conducting inspections on all plant machineryConducting routine planned and preventative maintenanceWorking through a computerised maintenance management systemAttending to breakdowns when requiredSetup and adjustment of machinery/equipmentGeneral housekeepingAdhering to Occupational Health and Safety ActFit and assemble metal parts, tools or sub-assemblies, including welding or brazing partsSet up and/or operate hand and machine tools and welding equipmentExamine detailed drawings or specifications to advice with regard to job, material and equipment requirementsCheck accuracy and quality of finished parts, tools or sub-assemblies.Provide coaching to semi-skilled staff Machinery responsibilities will include, but are not limited to: Industrial gearboxes, pinion boxes and flywheelsIndustrial shearsPinch rollersBearing housing assembliesBelt conveyors, drives, pulleys and rollersRoller table conveyersVibration tablesHydraulic and lubrication systemsAutomatic wire tying machinesElevatorsElectric, liquid and gas fuelled furnacesEvaporative coolersMobile and driven machinery Abilities & technical competencies required:Ability to work in challenging conditionsAble to work at heightsAble to work in a teamAble to work independentlyGood communication skillsSafety consciousWorking knowledge of OHSAExperience working in the steel industry will be advantageousWorking knowledge of C-Works, SAP, API Pro or similar CMMSApplicants must have the following qualifying criteria:Red Seal Trade Test qualification in FittingMinimum 5 years’ post trade test work experience in a manufacturing or production environmentKnowledge of typical power tools used in the tradeStrength to handle materials, tools and machinesGood hand-eye coordinationWillingness to work overtimePerform standby and call out dutiesIn good health, physically fitOwn reliable transportWe regret that it is not possible to contact all unsuccessful applicants. Applicants who have not been contacted within fourteen (14) days from the date of their submission should consider their application unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NDA2MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1779267&xid=1109_184060
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You will responsible for overseeing the daily operations of the wholesale support team, whilst ensuring overall efficiency and continuous improvement. This includes the onboarding of new customers (orders), supporting existing customers and billing and revenue collections; (Fulfilment, Assurance and Billing).
• Weekly leads management
o Being responsible for receiving, assigning, tracking and returning leads from and to the wholesale customers.
• Manage delivery exceptions
o Being responsible for tracking all leads, escalating on late-deliveries and raising improvements in MOS to ensure overall performance improvements on problems that keep arising.
• Key point person for customer escalations
o Responsible for fielding customer escalations, obtaining timeous input from each region, leading the compilation of action plans and managing the customer expectation
• Reporting
o Being responsible for creating clear, actionable reports to keep all stakeholders abreast of progress and concerns
• Continuous Improvement
o Assess the proficiency and efficiency of the team
o Design and implement new workflows to improve customer experience and / or operational efficiency
o Coach and develop the team to improve their outputs
* Grade 12, related diploma / degree highly advantageous
* At least 3-years experience working in a direct customer-facing role
* At least 3-years’ experience managing a support environment within a Telco
* General experience in a Telco environment is essential
* Strong Wireless and Fibre network knowledge at a business / enterprise level
* Strong Project Management skills are required
* Strong analytical, organizational, and time management skills
* Good understanding of helpdesk functions and processes
* Grade 12, related diploma / degree highly advantageous
* At least 3-years experience working in a direct customer-facing role
* At least 3-years’ experience managing a support environment within a Telco
* General experience in a Telco environment is essential
* Strong Wireless and Fibre network knowledge at a business / enterprise level
* Strong Project Management skills are required
* Strong analytical, organizational, and time management skills
* Good understanding of helpdesk functions and processes
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU0ODc5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242832&xid=1555_54879
2y
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DUTIES AND RESPONSIBLITIES * Maximising profitability by effectively managing wages, rostering, controllable expenses, budget allocations, and ensuring employees are coached to exceed sales and KPI targets.* Administer formal performance management programs.* Ensuring employees adhere to CRG policies applicable to their employment. Policies include an Employee Code of Conduct, which covers core values, ethics, and appropriate standards of workplace dress & behavior.* Providing outstanding customer service to customers and ensuring, at all times, that the company is positively promoted.* Liaising closely with stakeholders to ensure customer needs are met.* Stock Control: responsible for ordering, presentation, merchandising, and promotions.* Regularly managing reporting of the financial actual versus budget results.* Packages and displays meat; prepares a variety of package sizes and portions; prepares specialty orders by responding to customer requests etc; is responsible for cabinet layout and management.* (reporting immediately any malfunctions).* Maintaining a hygienically clean and safe working environment by adhering to HACCP policies and procedures, monitoring of products, and recording of results.* Manage one-off projects and lead teams on the process or system improvements.Key Skills * Inspires individuals and teams to work towards visions and objectives.* Implements business/team structures and roles that enable the achievement of agreed objectives.* Builds effective, diverse teams with appropriate competencies and skills.* Manages business performance objectives and outcomes including re-alignment.* Directs and coaches business teams to achieve results.* Measures and celebrates success.* Assists business teams and functions to develop organizational unity.* Demonstrates leadership competencies and fosters leadership skills across the business. Qualifications * Matric* Management qualifications or similar or a willingness to undertake a study to acquire.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgzOTMyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213979&xid=1109_83932
2y
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Brackenfell - This is an exciting opportunity for you to join our dynamic team of Business Analysts at the company. You will be part of delivering business and technology solutions across the company to some of the most recognised South Africa Retail brands and you’ll do it by working on the best of breed of technologies.Our client is proud to be publicly recognised as the largest private sector employer in South Africa and leading employer in Africa. Our client focus on attracting, developing and retaining a loyal and committed workforce, dedicated to the Group’s culture and organisational objectives.The Business Analyst Team Lead is responsible for leading and coaching a team of Business Analysts, to maximise productivity and increase business delivery within the Business Analysis space. This includes the fostering of cross-discipline relationships to constantly review and improve on ways of work. Qualifications:Degree with 5 to 8 years related experience.Advanced BA certification, CBAP, AAC or similarFacilitation or Coaching qualification / experience Experience:5+ years’ experience SAP Merchandise Planning and Sourcing (SAP Master Data, Pricing, Promotions)Previous experience in leading a team including recruitment, resource allocation and people developmentExperience working within all aspects of the Software Development Life Cycle (SDLC).Business Process Management experienceExcellent communication, both written and verbalExcellent relationship management and collaboration skillsGood planning and time management skillsGood business and IT acumenProblem solving and decision makingAbility to influenceOrganising, co-ordinating and directingSelf-starter, with a can-do attitudeCustomer focusedAnalytical thinkingDecision makingResults driven Knowledge and skills:Facilitation or Coaching qualification / experienceBusiness understanding of the broader retail industrySAP experienceAris experienceVery strong BA background.5+ years of SAP Merchandise Planning and Sourcing with hands on experience in the business processes in:Master Data (Articles, Listing, Sites, Vendors, Customers),Pricing (Retail and Purchase Prices)PromotionsImports & Exports (Tariffing, Compliance, Trade Preference, Cost Conditions)Conditions Contracts & Rebates Job objectives:Information Seeking & Analysis Align closely with business and delivery stakeholders around strategic roadmaps.Assist to shape the demand for the specific area.Assist with lean business cases / PAC / Board approvals.Perform high-level analysis activities in the CE cycleEnsures E2E processes are documented, understood & aligned with business and architecture.Solid understanding of E2E for area of responsibility.Have a deep understanding of the value streams within the domain and products they support, to assist in shaping the roadmap for those products.Focus on customer centricity and customer experience throughout all operational processes and value streams and help to create a culture of customer centricity
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ5NjU1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188381&xid=1266_49655
2y
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Our client is recruiting for an experienced Team Leader for their Cape Town branch.
Do you believe that every interaction is an opportunity to make the world around us better? As a Team Leader you should always look the part, act the part, and treat your physical environment as a reflection of your legacy and ours.
Are you this person? Apply now!
Job duties (but not limited to):
• Manage a team
• Ensure the team meets their core KPI of Service targets
• Target setting, call-flow management and interval control, drive and encourage individuals and the whole team, through call and utilization times using measurement, targets, reward and recognition, feedback and communication
• Responsible for the day-to-day management of your team, including the monitoring of shift patterns, timekeeping, absence, and overtime
• Coaching and Developing
• Coach, mentor and develop the team
• Foster a culture of continuous improvement by seeking ideas, challenging the status quo, identifying best practice, and reviewing departmental processes
• Establish goals both for the team and for individual employees and conduct regular performance reviews
• Identify and address any training that your team require
• Collaboration
• Actively work with other Team Managers to ensure that all teams are geared towards achieving the success of the campaign
Key Requirements:
• Grade 12 (minimum)
• You must have your own transport
• Must have 2 years as a Sales Team Leader
• Tertiary qualification, courses and studies in management, leadership, sales /marketing or similar (advantageous)
• Have a qualification (or experience) relating to management, finances, marketing or sales
• Insurance and / or contact centre experience will be preferred
• Be active and enjoy a fast-paced environment where they can think on their feet
• Enjoy engaging with team members and peers and building relationships with clients
• Be a team player and motivator
• Love learning, chasing targets, and problem-solving Salary: Market related, based on your level of experience
Working Hours:
• 24/7 rotational shifts environment
• Company transport within 35km ratio of the site Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202242 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you s...Job Reference #: 202242
3d
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Our client is seeking an experienced and motivated Business Process Automation Specialist to join our dynamic team. With a strong background in RPA technologies, excellent analytical and problem-solving skills, you will primarily work within the Microsoft Power Platform environment.
Responsibilities:
• Provide clarity and guidance on business process and automation policies, processes and procedures
• Analyst evaluating and reviewing existing business processes and workflows to identify automation opportunities, and inefficiencies
• Lead the development of initiatives to automate manual and/or repetitive tasks, improve efficiency and overall productivity
• Support process owners, teams and peers to understand business requirements, and challenges
• Lead in the development and implementation of automated workflows and business using Microsoft applications
• Ensure data security, integrity, and compliance throughout the workflow integration process
• Identify, defining, and implementing measurement criteria for success and report on impact of automation initiative
• Partner with the relevant teams to conduct quality assurance and testing activities to ensure the dependability, efficiency and accuracy of business process, workflows and automation solutions
• Maintain accurate documentation of business processes, workflows and integration automation solutions
• Participate in the execution all the process improvements by the organisation
• Provide process automation advice across the generalist range of the role
• Create and automating always-on reports on business process automation metrics and providing information on approaching automation solutions initiatives
• Support, and mentoring employees through communication, information sharing, knowledge management by creating a Community of Practice (COP).
• Research new methodologies, best practices and tools and recommend enhancements to business processes, workflows, and automation solution
• Provide ongoing support to the organisation in business process improvement and workflow implementation, deployment, and training
• Provide on-going support of deployed automated solutions
• Continuously improving automated business processes, workflows, and integration automation solutions using Microsoft tools Qualification and Experience:
• National Senior Certificate (NQF 4)
• Bachelors degree in computer science, information systems, or related field
• Relevant certifications
• At least 6 years experience in a similar automation position in a related industry
• Experience in Business Process Management, workflow and automation
• Experience building and designing solutions using Visio, Power Automate, Sharepoint, Teams, Azure, Process Advisor, JIRA, Confluence, etc
• Experience mentoring and coaching developers.
• Demonstrated experience in working closely with a variety of internal and external stakeholders at different levels in the business
• Experience analysing metrics ...Job Reference #: 202619
3d
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We are looking for a swimming instructor with minimum 1 years teaching experience to take on class instruction for both Children (3 to 16) and Adults and join our team at our established swimming school in the Rondebosch East area.Valid Swimming Instructor's Certificate (not negotiable)and first aid required.Learn to Swim Instructors Certificate or equivalent would be a bonus.Working on a part-time basis, as required for teaching lessons.Excellent communication skills, storytelling, and works well in a team.Must have patience, and love working with kids.Outgoing, quick-thinking and innovative.Needs to have sober habits.Needs to have a valid Police Clearance Certificate.Remuneration negotiable, with competitive hourly rates.Please send short CV to careers@starsswimschool.com ,along with a brief motivation as to why you want to be a swimming instructor.
2d
1
We are seeking to employ an excellent International BPO/Call Centre Team Manager / Assistant Manager/Team Leader
Basic Function
Drive overall performance and manage International Insurance voice processes.Responsible for supervisory support, escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines.Produce reports to gauge process performance and lead process meetings / calls.In addition to call service levels, customer satisfaction and voice quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable.
Role / Responsibility
Manage teamsEnsure customer satisfaction and productivityMeet targetsMotivate team membersManage complaintsMonitor call transactionsProvide coaching and feedback to team membersAssist new hiresClient Interaction, where requiredEnsure compliance with internal policies and procedures, external regulations and information security standardsCollect and provide data for auditsEffectively management of workload
Competencies & Skills
Knowledge of the function, process and systemsCoaching and Feedback abilityExcellent communication skillsEffective operations managementPrevious experience in a similar environment is preferred
Values & Behaviour
Customer Service OrientationQuality OrientationEmpathy for effective on the job coaching and feedback
Work Experience Requirements
Minimum 12 months experience as TL, Team Manager, Assistant Manager in at an International Call Centre
Education Requirements
Grade 12/Graduation (in any stream) or diploma with a minimum of 12 years of education.
Additional Requirements
Open to work US or UK hoursCannot have any criminal recordNo bad debt (accounts in arears/ under debt review)
If you are interested
Please share your CV with James Knoll
James@abcworldwide.com
Send CV along with current salary, expected salary and notice period
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzk5NTYwMDk0P3NvdXJjZT1ndW10cmVl&jid=1484496&xid=3799560094
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The successful candidate will manage and oversee the smooth functioning of the New Business and Confirmations departments in order to achieve sales targets as per agreed budgets with the respective trading companies, actively participate in optimisation and other projects, and build an integrated and balanced people management approach in a cost-effective manner.
Sales Strategy
Execute and communicate functional and organisational strategy and projects to the New Business teamsActively participate with the implementation and monitoring of strategic and departmental projectsResearch, benchmark, design and implement processes based on best practise and trendsDrive recruitment strategy and resource models in line with departmental / company strategy, budgets and/or projects
Operational Management
Revise, adapt and manage processes, systems and practices based on the operational business needs and priorities to ensure the achievement of operational productivity and efficiency targetsDraft and maintain Standard Operating Procedures documentationDevelop business case and requirement specifications that will support any new system or functional change requirement within the department and participate in UAT as requiredMonitor, analyse and interpret data (daily/weekly/monthly) to ensure achievement of relevant key performance indicators (targets); produce relevant reports, identify optimisation opportunities, gaps and risks and initiate appropriate corrective actions as requiredReview and optimise outbound scripts regularly and maintain a log of all changesEnsures sales volumes, approvals, activations and documentation (POI) assessments are managed within expected targets and budgeted headcountCommunicate clearly, effectively and timeously to ensure that internal and external stakeholders are engaged on relevant mattersEnsure compliance to all policies, procedures, regulatory and legal elements of the organisationOperationalise all payroll related activities including management of overtime/special time/transport waybill
Management of people
Manage and lead a team of Team Managers.Implement strategic plans and objectives through influencing and implementing effective recruitment, training, motivation and evaluation of employeesProvide effective leadership to team members in order to achieve optimal efficiency of the department and to build a cohesive and well-motivated teamProvide visible and clear leadership to team, promoting a culture of high performance and customer focusConduct regular team meetings to ensure high levels of communication, teamwork, integration, motivation, training and productivityMentor and coach employees and identify ...
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Role Summary
The role of the Head of Sales is to provide day to day leadership to the Sales team. Working closely with the Sales Director, the ideal person will execute commercial strategies to accelerate growth. The key outcomes are to increase enquiry to customer conversion, overall customer satisfaction. The ideal candidate will have strong leadership, analytical and numerical skills.
Key Areas of Responsibility Strategy
Together with the Sales Director, help to translate Go2Africa business strategy into sales strategy with clear objectives for the sales teams aimed at achieving targets, maximizing profitability and improving conversion rates Sales LeadershipProvide day to day leadership to the sales teamDevelop KPIs per sales member and manage accordingly.Development of monthly and annual sales targets and per sales memberInitiating and critiquing sales process to drive improvements/innovationProduct mix optimization in line with agreed product strategiesOverall responsibility for the team’s sales performance against targets.Develop remuneration models that are aligned to driving sales performance and motivating sales staff.Ensuring adoption of sales best practices as developed by the organization, to achieve:Continuous improvement of sales conversion ratesThrough product mix optimization, drive gross profit margins per bookingTogether with the Sales Director, help drive the organization’s value proposition in line with company’s strategy Role Profile – Head of SalesIdentify sales and product knowledge and skills gaps; develop individual based development plans for sales members. Coach, mentor and train accordingly.Together with the Sales Director, help drive sales activity to improve overall client net promoter scores (NPS) PERSON PROFILE
Qualifications
Degree or Diploma is advantageous
Knowledge of
Africa and Indian Ocean Islands tourism and travel sales analytics and business actionsOnline salesCRM or customer experience knowledgeCustomer service Strategy developmentCoaching and mentoringBusiness and financial AcumenCustomer, competitor, and industry analysisMarket knowledge/ competitive intelligence
Experience
Minimum of 7+ Years sales management experienceProven sales management track recordRetail (B2C) sales experienceLuxury / high net worth segment experienceConsultative or advice-based sales experience
Skills & Competencies
Proven experience in B2C sales and managing relationships with key clients Solid kno...
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Urgent need of an Quality Analyst (George Area)
Requirements
Monitoring of transactions as per process guidelinesCampaign experience in Insurance or UtilitiesMonitor transactions as per targets and guidelinesProvide coaching and feedback to consultants following auditsPrepare quality presentations and reports as per requirementCollecting and analyzing trends and patternsReview and analyze quality results to identify development areasPropose action plans based on findings for improvement and assist implementation in collaboration with Operations.Assisting Ops-AM in identifying training needs for the agents and process level issues that can help improve performanceAssist the process AM’s in identifying the training needs for the agentsConduct/participate in calibration exercises on regular basisHandle incoming calls for process as and when requiredParticipating in team huddles and providing brief on Quality performance in the processBrief new agents joining the process and explain how the quality functions operates in the process.Co-ordinate all process improvement initiatives
Work Experience
Candidate should have a minimum of 12 months of work experience in a BPO environment preferably in an Insurance process/ account
Education
Matric
Contact person
James Knoll
James@abcworldwide.com
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The individual will demonstrate strong and proven background in L&D and Operations, and unsurpassed organisational and administrative skills, and will join an extremely successful and fast-paced L&D division.
The Learning & Development role is both an internal, and external client facing role, with external clients.
Background
Experience as a Training Facilitator in a leadership role with Project Management experienceExperience of Work Readiness programmes for graduatesExperience with government institutions like SETA, SAQAExperience in government grants programsPrevious SDF experienceCreation of academy would be advantageousExtensive knowledge of US Property & Casualty Insurance (Preferable Intro 320 & AINS 21 Certification) Expertise in Content designing and developmentFamiliarity with traditional and modern training methods (mentoring, coaching, Virtual, on-the-job or in classroom training, e-learning, workshops, simulations etc)Ability to do research and produce research documents on US, UK Insurance IndustryInsurance related training background
Responsibilities for Learning & Development Manager
Keep track of a vast number of concurrent L&D initiativesManage nuances across the demands of different external clients and government institutionsReport on L&D initiative progress to internal and external stakeholdersTake responsibility for communication with clients, and managing expectationsObserving and noting learner successes, for feedback to businessProject Administration including updating of central document/training material repository, WSP/ATR submissions and SA compliance attendance registersDocument filing and preparation of course materialsTraining Scheduling – booking rooms and/or MS Team Meetings for L&D initiativesDriving Insurance certification in SA GeographyEngagement should show on the reports and the learnings (driving internal learning strategies, LMS, STC & Infinity)Manage CD projects for the SA geography Good reporting skills – should be able to effectively report out the progress of initiatives (Strong Ms Excel, PPT and Word Skills) Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on themTo conduct TNI & TNA with stakeholders leading to Identifying and assessing future and current training needsIdentify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managersDrive closure of training programs with expected outcomes
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JOB DESCRIPTION
The IT Team Leader will play an integral role in driving the support team to deliver on agreed SLA targetsCommunicates company goals, safety practices, and deadlines to the IT teamMotivates team members and assesses performanceKeeps management updated on team performanceCommunicates concerns and policies among management and team membersResponsible for facilitating Daily Team huddles, prioritizing tasks based on business requirements as well as being accountable for performance of Team goals
KEY PERFORMANCE AREAS
Maintains service and quality levels according to the company’s business standards, processes and proceduresDocument Standard Operating procedures and processes relating to client specific systemsManages the client’s expectations with regards to break-fix calls and service requestsDevelops and maintains a professional working relationship with the client on behalf of the companyResolves all calls logged by the Call Centre Agents and Back Office staff, relating to desk-top issues and ensuring done within SLAEscalates calls to the relative partiesInstall’s Desktop and Server PlatformsConfirms Call resolution with client before resolving of the callInvestigates and reports on incidents relating to server, desktop and telephony queries and systemsLiaises with 3rd party vendors to resolve escalated and problems and queriesCoaches and provides ongoing support of direct reportsManages direct reports’ performanceDocuments direct reports’ Personal Development PlansProvides regular feedback on performanceDevelops performance promises for all direct reports and conducts midyear and annual performance reviewsEnsures that all Human Resources policies and procedures are observedConvenes regular Client Contract Manager and service provider meetings to monitor and enhance performance and maintains highest customer satisfactionConducts and provides monthly care reports to Client Contract ManagerProvides monthly and quarterly reportsConducts continual service improvement studies within the environmentDrives standards such as ITIL and ISO within the CSA business and ensures adherence to best practicesUnderstands the customer business and processesConstantly reviews existing processes and improves where necessaryImplements policies, processes, procedures, and workflow instructionsEnsures the Operations are supported in a standardized and consistent mannerImplements, maintains, and manages the cascading of all relevant company policies & procedures to team membersReports all Health & Safety incidents to the Occupation...
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Purpose of the Job
This is an exciting opportunity for you to join our dynamic team of Business Analysts at one of South Aricas largest retail and wholesale group of companies.
You will be part of delivering business and technology solutions across the group of companies to some of the most recognised South Africa Retail brands and you’ll do it by working on the best of breed of technologies. The Business Analyst Team Lead is responsible for leading and coaching a team of Business Analysts to maximise productivity and increase business delivery within the Business Analysis space.
Job Objectives
Information seeking and analysis - align closely with business and delivery stakeholders around strategic roadmaps.
Assist to shape the demand for the specific area.
Assist with lean business cases / PAC / Board approvals.
Perform high-level analysis activities in the CE cycle (assisting to unpack features, identify high-level impacts and dependencies etc).
Ensures E2E processes are documented, understood and aligned with business and architecture.
Solid understanding of E2E for area of responsibility.
Leadership, facilitation and Influencing and collaborating with stakeholders (within IT and Business) to identify and consider opportunities for improvement and efficiency.
Promote best practices and persuade stakeholders to change practises and consider other alternatives.
Coaching and mentoring for BAs in BA tools, standards, best practices, processes and delivery.
Promoting a culture of collaboration and cross-discipline engagement within the team; ensures that the contribution of others is recognised through formal reward processes and also gestures of informal recognition.
Lead a team of BAs.
Communication, building and maintaining relationships.
Assist with identification of resources to be allocated to work requests based on specific knowledge areas or skills.
Foster a partnership between business stakeholders, delivery teams, architecture and the rest of the BA community; identify business and organisational constraints affecting options for change.
Align with the PMO and Business on upcoming projects, initiatives and work request, so that the company can start planning and communicating this and anticipate resource requirements to ensure that resources are brought on board / assigned timeously.
Collaborating with all disciplines and benchmarking value adding solutions.
Evaluate and improve solution assessment and validation.
Eliciting and analysing cultural, business and organisational constraints effecting options for change.
Continuously support the business environment and provide recommendations for improvement and being an https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDk2MjY2ODMyP3NvdXJjZT1ndW10cmVl&jid=1057594&xid=1496266832
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In dieser Funktion sind Sie für ein Team von ca. 8 Travel Lifestyle Managern verantwortlich und sind dem Head of Operations unterstellt.
Hauptaufgaben
Sie sind für die Erreichung der qualitativen und quantitativen Zielsetzungen inklusive monatlicher Leistungsmessung, Erarbeitung von Massnahmen-plänen sowie Schulung und Coaching verantwortlichSie fördern Ihre Mitarbeitenden und stellen sicher, dass Entwicklungspläne existieren und umgesetzt werdenSie kennen und verstehen die Bedürfnisse unserer anspruchsvollen Kundschaft und stellen sicher, dass wir ihre Wünsche mit dem richtigen Know-how und mass-geschneiderten Angeboten erfüllen respektive ihre Erwartungen übertreffen könnenSie pflegen einen regelmässigen Austausch mit Fach-Kollegen aus anderen Firma-Offices und nützen das globale Know-how um die Servicequalität sowie die Angebote für unsere Kunden stetig weiterzuentwickeln
Requirements
Ihr Profil
Sie verfügen über fundierte Erfahrungen in der Reisebranche und haben mindestens 3-5 Jahre in einer vergleichbaren Position in einem internationalen Umfeld gearbeitetSie haben einen kooperativen Führungsstil und mehrjährige FührungserfahrungSie verfügen über sehr gute Kommunikationsfähigkeiten in Wort und Schrift und haben einen sehr hohen Qualitäts-anspruchSie verfügen über sehr gute Deutsch- und Englisch-kenntnisse in Wort und Schrift (Französischkenntnisse von Vorteil)Sie sind eine zielstrebige, dynamische und hoch motivierte Persönlichkeit.Sie sind begeisterungsfähig und haben eine Passion fürs ReisenSie haben ein überzeugendes und gepflegtes Auftreten und sind verhandlungssicherProblemlösungsfähigkeit – proaktiv handelSie haben die erforderliche Aufenthaltsgenehmigung, um in Südafrika zu leben und zu arbeiten.Flexibilität: Sie sind in der Lage, in festen Schichten von Dienstag-Samstag oder Sonntag-Donnerstag zu arbeiten, abhängig von der EU-Sommer-/Winterzeitumstellung zwischen 7 und 21 Uhr (SA-Zeit).
Benefits
Eine abwechslungsreiche Aufgabe in einem lebhaften, internationalen UmfeldGute Sozialleistungen inkl. Sabbatical nach 5 DienstjahrenTolle Büroatmosphäre mit einem motiviertes, multikulturellen, internationalen und engagiertes Team.Hybride arbeitJahresurlaubsanspruch von 15 Tagen im 1. Jahr, und 20 Tage Jahresurlaub ab dem 2. JahrSichere Büroräume in Kapstadt Forshore, mit Parkplätzen abseits der Straße.ICAS Employee Health and Wellness (EHWP) Dienstleistungen, die vertraulich sind und von allen Mitarbeitern kostenlos genutzt werden können.Wir bieten auch einen Unternehmensbeitrag zur Suedafrikanischen Privaten KrankenkasseArbeitsurla...
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