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Training Manager L&D Specialist International BPO
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General Details
Description
The individual will demonstrate strong and proven background in L&D and Operations, and unsurpassed organisational and administrative skills, and will join an extremely successful and fast-paced L&D division.
The Learning & Development role is both an internal, and external client facing role, with external clients.
Background
- Experience as a Training Facilitator in a leadership role with Project Management experience
- Experience of Work Readiness programmes for graduates
- Experience with government institutions like SETA, SAQA
- Experience in government grants programs
- Previous SDF experience
- Creation of academy would be advantageous
- Extensive knowledge of US Property & Casualty Insurance (Preferable Intro 320 & AINS 21 Certification)
- Expertise in Content designing and development
- Familiarity with traditional and modern training methods (mentoring, coaching, Virtual, on-the-job or in classroom training, e-learning, workshops, simulations etc)
- Ability to do research and produce research documents on US, UK Insurance Industry
- Insurance related training background
Responsibilities for Learning & Development Manager
- Keep track of a vast number of concurrent L&D initiatives
- Manage nuances across the demands of different external clients and government institutions
- Report on L&D initiative progress to internal and external stakeholders
- Take responsibility for communication with clients, and managing expectations
- Observing and noting learner successes, for feedback to business
- Project Administration including updating of central document/training material repository, WSP/ATR submissions and SA compliance attendance registers
- Document filing and preparation of course materials
- Training Scheduling – booking rooms and/or MS Team Meetings for L&D initiatives
- Driving Insurance certification in SA Geography
- Engagement should show on the reports and the learnings (driving internal learning strategies, LMS, STC & Infinity)
- Manage CD projects for the SA geography
- Good reporting skills – should be able to effectively report out the progress of initiatives (Strong Ms Excel, PPT and Word Skills)
- Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
- To conduct TNI & TNA with stakeholders leading to Identifying and assessing future and current training needs
- Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
- Drive closure of training programs with expected outcomes
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMDQ4NDgzNjE1P3NvdXJjZT1ndW10cmVl&jid=370511&xid=1048483615
Id Subtitle 1013749350
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ABC Worldwide
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