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Hospitality systems consultant
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General Details
Description
- The hospitality systems consultant is responsible for micros products installation, maintenance, and support for all projects assigned to
· Responsible for documenting internal installation SOP’s and all project related documents
- To ensure high quality customer service
· To uphold adapt it micros values and procedures
- To maintain customer success in all project implementations PRIMARY RESPONSIBILITIES FOR THE ROLE
a) Project Implementation
- Meet with the Project Manager before commencement of an installation to be briefed on any special requirements and to collect all required documentation (airline tickets, visas, pre- installation packs, sign-off documents, licensing & support agreements, etc…).
- Hold telephonic meetings with Project Managers outside Cape Town or communicate via electronic mail or MS
- Travel to clients’
- Install the assigned products to the requirements and satisfaction of the client and
- If assigned to be Project Leader, the HSC will co-ordinate all aspects of the installation as
- The HSC will ensure to the best of his/her ability that each project will be completed within
- Conduct project sign-off meetings with the clients, during which the sign-off documentation is
- Liaise with clients and manage each installation, training, refresher training, site visit or any other dealings that the company deems fit.
- Complete all sign off documentation and time sheets before leaving site after project
- The HSC will not leave site if any outstanding issues are not resolved without explicit permission from
- The HSC will arrange a handover meeting with the project manager upon returning from a
client’s site, during which the project manager will be briefed on all aspects of the installation.
- Create a copy of each clients’ latest database and store it at the Adapt IT All client
databases are to be stored on CD/HDD or Cloud storage inside the customer’s file.
- Hand in all dockets with payment the next day to the administration
- Any major changes onsite to be communicated to the client in
- Ensure a signed delivery note is completed on delivery of any system
- Train client, management & staff in accordance with published training
- Produce training materials as required from time to
- To ensure that the pricelist for repairs/Changes are adhered to and that all monies collected are remitted to Micros
- To replace/repair/do changes to the best interest of the client and Micros
- Present training courses to other Micros Consultants as required.
- Each HSC is required to support the products assigned to him/her.
- Each HSC may be required to work the 24hr help desk from time to
- All support calls are to be logged on th...
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Id Subtitle 1108621902
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Adapt IT
Selling for 2+ years
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Reports To : Processing Centre Manager
Job Grade : C3
Location : Cape Town
Contract : This position is project based for 6 months and may be extended in line with project requirements.
ROLE PURPOSE
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KEY RESPONSIBILITIES include the following. Other duties may be assigned.
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MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:
The requirements listed below are representative of the knowledge, skill, and/or ability required.
B Degree / Project Management Diploma or equivalent qualificationMinimum 3 years project management experienceMust have a valid code 08 drivers licenceMust have a clear criminal recordExcellent command of the English languageMust have excellent communication and interpersonal skillsMust be customer focusedMust pay attention to detailMust be a team playerMust be able to work independently and adhere to deadlines and strict turnaround timesMust have business acumen and be able to communicate at all levelsMust be professional at all timesMust be highly computer literateDemonstrate excellent organisational and problem solving skills
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Operational Management
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