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IT Team Leader
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General Details
Description
JOB DESCRIPTION
- The IT Team Leader will play an integral role in driving the support team to deliver on agreed SLA targets
- Communicates company goals, safety practices, and deadlines to the IT team
- Motivates team members and assesses performance
- Keeps management updated on team performance
- Communicates concerns and policies among management and team members
- Responsible for facilitating Daily Team huddles, prioritizing tasks based on business requirements as well as being accountable for performance of Team goals
KEY PERFORMANCE AREAS
- Maintains service and quality levels according to the company’s business standards, processes and procedures
- Document Standard Operating procedures and processes relating to client specific systems
- Manages the client’s expectations with regards to break-fix calls and service requests
- Develops and maintains a professional working relationship with the client on behalf of the company
- Resolves all calls logged by the Call Centre Agents and Back Office staff, relating to desk-top issues and ensuring done within SLA
- Escalates calls to the relative parties
- Install’s Desktop and Server Platforms
- Confirms Call resolution with client before resolving of the call
- Investigates and reports on incidents relating to server, desktop and telephony queries and systems
- Liaises with 3rd party vendors to resolve escalated and problems and queries
- Coaches and provides ongoing support of direct reports
- Manages direct reports’ performance
- Documents direct reports’ Personal Development Plans
- Provides regular feedback on performance
- Develops performance promises for all direct reports and conducts midyear and annual performance reviews
- Ensures that all Human Resources policies and procedures are observed
- Convenes regular Client Contract Manager and service provider meetings to monitor and enhance performance and maintains highest customer satisfaction
- Conducts and provides monthly care reports to Client Contract Manager
- Provides monthly and quarterly reports
- Conducts continual service improvement studies within the environment
- Drives standards such as ITIL and ISO within the CSA business and ensures adherence to best practices
- Understands the customer business and processes
- Constantly reviews existing processes and improves where necessary
- Implements policies, processes, procedures, and workflow instructions
- Ensures the Operations are supported in a standardized and consistent manner
- Implements, maintains, and manages the cascading of all relevant company policies & procedures to team members
- Reports all Health & Safety incidents to the Occupation...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDE4MDU1MzYyP3NvdXJjZT1ndW10cmVl&jid=1123168&xid=3018055362
Id Subtitle 1047420187
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ABC Worldwide
Selling for 2+ years
Total Ads378
Active Ads378
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Key Responsibilities:
Prepare full sets of accounts and financial management reports.Compile and analyse financial information to prepare financial statements.Ensure financial records are maintained in compliance with company’s policies and proceduresEnsure accuracy and all reporting deadlines are metEnsure all inter-company transactions are timely captured and reconciled.Responsible for closing all accounting modules.Management of cash flowPrepare supporting schedules for audit and management purposes.Coordinate with all departments and provide administrative support.Provide guidance, advices & support to the accounts team (including subsidiaries) at the operational level.Perform any other duties as and when assigned.Maintenance of Fixed asset registerComplete VAT recon monthlyMonthly Revenue reconCapturing all Capex additions
Minimum Requirements
BCom in Accounting degreeCompleted SAICA articlesMinimum 3 years of relevant experienceSAP experience beneficialMust be able and willing to travel
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Should you wish to apply please email your CV through to Kerry O’Hagan at Kerry@profilepersonnel.co.za
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Mission:
To provide business focused management accounting, bookkeeping, budgeting, reporting, internal control services and meticulous record keeping to the Company.Furthermore, the position requires analysis and reporting on key financial data within the organisation, ensuring that management and shareholders receive timely and accurate information.
Responsibilities:
Management of financial processesMonthly bookkeeping and financial reporting to stakeholdersSubmission of monthly reporting to shareholders and managementResponsible for the payments process and related controls over the payment processMonitoring adherence of financial policiesContract management (ensuring adherence to the financial aspect of contracts which the company is party to)Preparation, monitoring and adherence of annual budgetPreparation and submission of bi-annual financial model to the Company lendersMonitoring of costs against budget, reporting the deviations and suggesting improvements/cost savingsPreparing monthly cash flow forecasts and regular monitoring of cash flowTax submissions and compliance (VAT, Employee’s tax, dividends tax and Income Tax)Preparation of taxable income calculation including deferred tax reconciliationResponsible for the provision of an analytical and advisory function to managementResponsible for monthly creditors reconciliation and uploading of all supplier invoices into supplier management systemResponsible for submission of annual returns to CIPCManage the external financial auditPreparation of Annual Financial Statements in terms of IFRSEnsure that a strong working relationship is maintained with stakeholdersEnsure that financial records are valid, accurate and completeProven communication ability, specifically for report writing and presentationPreparation of financial reports in the quarterly board pack and presentation to the board of DirectorsWork closely with General Manager, Plant Managers and Administrators
Degree/Training:
Com Financial AccountingPostgraduate in Financial Accounting (advantage)Numerical Aptitude and attention to detailGood Communication and presentation skillsWillingness to take on responsibilities and challenges
Additional Training:
Detailed understanding of IFRSExcellent Computer literacy, excel,SAP system (advantage)Must have valid Code B drivers licence
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