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The Reverse Logistics Administrator helps customers and internal departments return products to the manufacturing department. The role will oversee and process damaged or defective merchandise, coordinate the reverse logistics schedule, prepare reports on the status/performance of the reverse logistics operation, and other related processes. The role assists in processing customer returned merchandise, damaged merchandise and parts replacements. Process returned merchandise by inspecting for visible or hidden damage, documenting product issues, and organizing the information for relay to manufacturers. Coordinate and manage Reverse Logistics schedule with the Warehouse manager manufacturers. Correspond via email and phone with manufacturers, customers, and internal departments regarding product returns and ensuring a safe working environment by product is safely stored, staged, and handled. Â Role responsibilities:Vet on a daily basis, requested SAWs on a 24hr turnaround time.Process approved OBFs on a daily basis.Arrange collections with 3PL for approved units processed on EP.Track on a daily basis pending collections as per the outstanding aging report.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4Mjg3MV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1790681&xid=1108_182871
1h
1
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Our client is looking for a Customer Service Representative.  This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. This is a contract role based in JohannesburgThe principal accountabilities of the Customer Service Representative (=CSR) ensures a qualified and timely execution on the internal and external administrative processes, covering the pre-order, order and post order requirements including, but not limited to, customer service and support, order management and processing, pricing control, customer delivery and inventory management within the ERP system as well as non ERP requirements, e.g. forecasting, and stock managementMatric is essential.3 years of work experience in customer service / order processing.Ability to apply business rationale and independent thinking.SAP experience or any ERP systems experience is non-negotiable.Prior SAP experience in order-processing is a must.Being friendly and understanding for customer needs.Sound knowledge in logistics and shipping familiar with export documentation e.g. Letter ofCredit, Bill of Lading, Airway Bill, Export Letter of Credit orders, preparation of banking documentsUsing Trade Services online banking system etc.Experience in processing SSA import shipments is preferred.Good team player, able to work independently and takes initiative to resolve issues.Willing to learn many new tasks and develop minimum technical knowledge of the product line.Meticulous, organized and possesses positive attitude.Good communication and interpersonal skills. Fluency in spoken and written English.Basic knowledge of Financing, Credit Management and Global Trade Services will be advantageous.Cover full spectrum of pre-order, order and post order services required from product planning to delivery of the product to customers and collection of outstanding dues.Perform complete order to cash process for organizations customers in MEA region.Demonstrate a clear understanding of order-to-cash business processes and support the CS Supervisor to make critical decisions that support both strategic plans and tactical objectives for customer service team.Manage relationship and services with key internal / external customers for order and returns processing.Implement processes, establish and monitor key performance indicators that fosters swift and efficient completion of the full pre to post order stages in MEA region.Ensure extension in SAP on material codes, plant codes and customers.Compile Stock on hand (SOH) report and monitor stock levels in country.Forecasting and planning with sales, supply and sourcing partners to have a continuous flow of stock in country.Maintain SOH report post any sales.Establishing regulatory requirements for importation and actioning any required processes to ensure regulatory compliance.Coordinate the preparation of shipping documentation for the customers: Liaising with
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9h
1
JOB PURPOSE
Responsible for the day to day operational management of our Inbound Sales & Service Contact Centre. Managing and coaching multi-skilled Contact Centre teams via the Sales & Service Team Managers, collaborating with key stakeholders across the business to deliver exceptional customer service across key customer touch-points, in line with our client’s sales and service strategy and risk appetite.
The role holder will have the responsibility of managing a centre of excellence, delivering industry leading customer service and exceptional colleague engagement.
ACCOUNTABILTIES & DELIVERABLES
Deliver annual Contact Centre and Customer Experience objectives ensuring it is aligned to our client’s strategy and risk appetiteManage and support the delivery of the Contact Centre’s operational service strategyLead, develop and motivate Team Managers to encourage agents to deliver a best in class service across all stages of the customer journeyProvide strong, visible leadership to help deliver a positive, open culture where high quality colleagues can deliver to their full potentialEffectively manage and develop the performance, talent and future capability of all direct reports and wider teamAccountable for delivering Contact Centre processes in line with Conduct/ Regulatory risk standards and within Operations risk appetiteOperate within the Customer Service Risk and Control framework, effectively monitoring key risks, escalated issues and identifying common trendsDrive fair outcomes for the customer, embedding these principles in all Contact Centre processes and policy. Prompt action taken to mitigate issues identified through outcome testing measuresWork with the Business to deliver new products, changes or initiatives impacting Customer ServiceEnsure the Contact Centre has appropriate levels of multi-skilled resource at all times, coordinating staff recruitment and trainingDesigning and delivering reward and incentive schemes aligned to fair customer outcomesOwnership of first line operational risks and controlsDevelop strong working relationships with key internal and external stakeholders, to achieve business objectives
PERSON SPECIFICIATION
Proven leader and relationship manager across teams and in a matrix management organisationDetailed understanding and experience of Contact Centre ManagementStrong relationship & stakeholder management skills at a Senior Manager and Executive levelProject management skills in complex multi-functional projectsStrong influencing, negotiating & networking skillsExcellent management and interpersonal skillsAbility to think strategically but translate this into deliverable plans which ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85NjY5MDM1MDM/c291cmNlPWd1bXRyZWU=&jid=1163880&xid=966903503
12h
1
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Refurbish uplifted equipment from site closuresRefurbishing and servicing all equipment uplifted from sites where necessary or where instructed by the National Field Manager.Repairing of all uplifted equipment and managing the entire repairs processCreating refurbished equipment from unrepairable equipmentGetting involved in the repairs process and filing in where necessary for Workshop AdministrationAssist with managing the repairs queue
Primary Responsibilities for the Role
Repair process
Provide support to the current workshop admins, field technicians and managementRepair all equipment nationally which is uplifted from sitesMake sure stock availability for equipment repairsMake sure all equipment we hold we create refurbished optionsRepair all out of warranty equipmentMake sure the in-warranty repair process is understoodMake sure they understand all suppliers and contactsWork with stock controllers to make sure you have enough workshop spares availableDo all Oracle hardware courses available and stay current with Oracle versions
Refurbishment Process
Meet with the Micros Hardware Manager to be briefed on any special requirements.The Micros Workshop Technician will ensure that, to the best of his/her ability, the project will be completed within schedule.Be able to liaise with Support Staff/ Projects Manager and manage the job assigned or any other dealings that the company deems fit.The WSM must sign for all equipmentThe WSM will test all the equipment and submit the details to Projects for quotingThe necessary servicing, repairs etc. will be done and the equipment stored in the workshop storeroom until it is staged for re-installation, at which stage the staging technician will sign receipt of it.The WSM is to maintain a file on all the equipment moving through the workshop.Any piece of equipment not working after servicing will be deemed to have been damaged by us and the customer will not be charged for the repair (disciplinary action may be taken if necessary).
Support Assistance
The Micros Workshop Technician is required to support the products assigned to him/her.Clients on ‘Stop Support’ are not to be supported without authorization by Management.All support calls are to be logged on the in-house call logging system according to the Micros logging standards.The Micros Workshop Technician to be aware of escalation procedures as communicated from time to time. Escalation procedures may vary for corporate accounts.The Micros Workshop Technician must assess the problem and assign a correct priorityAll logged calls are to b...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81NDc0NDk3MzQ/c291cmNlPWd1bXRyZWU=&jid=948025&xid=547449734
12h
Leading Homeware Company is looking for an experienced Business Development, Sales & Sourcing â?? Management Level
Skills and Experience:
University degree / Tertiary education
5+ years’ experience in Product Development within the Homeware sector – supply or retail - essential
Management experience required
Far East factory and sourcing experience essential
Ability to travel to Asia - must have travelled multiple times previously
Fantastic organisational skills, highly analytical with strong excel skills
Process and procedures driven and an adherence to deadlines.
Project and people management skills, able to multitask at a high level
Strong communication skills
Comfortable with managing and communicating at an executive level
A passion and energy for trends, the products and a fast-paced and innovative working environment
Responsibilities:
Be involved in all stages of the product life cycle from new product concepts, range extensions through to overseeing the production, packaging, delivery and store merchandising
Product selection and presentation – you need to find the gaps
Staying up to date with trends and processes within the Homeware Industry.
Sourcing new factories to improve existing ranges as well as new products
Management of critical path for multiple products from costings to through production and customer delivery
Attending trade fairs and supplier visits in the Far East
Negotiating with suppliers and customers
Attending meetings with customers
Working with designers and marketing to ensure great packaging
Stock management and forecasting
Store merchandising – you will be involved at all levels of merchandising
Strong Business acumen
Job Reference #: JHB001357/MP
13h
1
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We are seeking an experienced Collections Agent (Credit Cards) who has worked at one of the TOP banks in SA doing Credit Card collections.
The portfolio only consists of credit cards. The requirements are as follows:
Knowledge of the full collections process.Capturing client information on the system and make notes after calls are conducted to debtors.Manage early stage of collections.Deal with inbound and outbound calls.Know how to work from a dialler or worklist.Professionalism.Must have late-stage collection skillset.
Duration: 3-month contract
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTM0MzYwMjQ1P3NvdXJjZT1ndW10cmVl&jid=1696233&xid=2134360245
13h
1
Job Overview:
The Early Stage Collections Specialist plays a crucial role in proactively contacting customers who are behind on payments, aiming to resolve outstanding balances and maintain positive customer relationships. This role involves effective communication and negotiation skills to find mutually agreeable solutions.
Key Responsibilities:
Customer Contact: Initiate contact with customers who have missed payments through phone calls.
Debt Resolution: Work with customers to understand their financial situations and develop customized repayment plans or settlement options.
Documentation: Maintain accurate and up-to-date records of all communication and agreements with customers.
Compliance: Adhere to all relevant laws, regulations, and company policies governing collections practices, ensuring ethical and legal collection procedures.
Customer Relations: Maintain a respectful and empathetic approach when dealing with customers, striving to preserve positive relationships and provide excellent customer service.
Payment Processing: Assist customers with making payments, setting up automated payment plans, and processing payments accurately.
Negotiation: Negotiate payment terms, settlements, or alternative solutions to facilitate debt recovery.
Qualifications:
Matric Certificate or equivalentPrevious experience in collections, customer service, or a related field is an advantage.Strong negotiation and interpersonal skills.Excellent verbal and written communication skills.Ability to remain calm and empathetic when dealing with upset or challenging customers.Knowledge of debt collection laws and regulations is a plus.Proficiency in using computer software and database systems for tracking and documenting collection efforts.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81NjMyMDQ1MjA/c291cmNlPWd1bXRyZWU=&jid=1715933&xid=563204520
13h
1
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Job Overview:
The Late Stage Collections Specialist is responsible for managing and recovering accounts with overdue payments, often involving higher delinquency levels. This role requires strong negotiation skills, persistence, and the ability to balance firmness with customer relations to maximize debt recovery.
Key Responsibilities:
Account Analysis: Review and assess customer accounts with overdue payments to develop an understanding of the debt and its status.
Customer Contact: Initiate contact with customers who are significantly delinquent through phone calls
Negotiation: Negotiate payment arrangements, settlements, or other suitable solutions to recover outstanding balances.
Documentation: Maintain detailed and accurate records of all collection activities, conversations, and agreements with customers.
Compliance: Ensure full compliance with all relevant debt collection laws, regulations.
Recovery Strategies: Develop and implement effective recovery strategies, utilizing skip tracing techniques when necessary.
Litigation Referrals: When appropriate, recommend accounts for legal action and collaborate with legal teams.
Qualifications:
Matric Certificate.Previous experience in late-stage collections or a similar role in the financial industry.In-depth knowledge of debt collection laws and regulations.Strong negotiation and communication skills.Patience and empathy when dealing with customers in difficult financial situations.
Additional Information:
Late Stage Collections Specialists focus on recovering accounts that are significantly past due. This role requires a firm but respectful approach in dealing with customers, emphasizing legal compliance and the pursuit of mutually beneficial solutions whenever possible.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzk0MjU1NDQwP3NvdXJjZT1ndW10cmVl&jid=1715932&xid=3794255440
13h
1
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Responsible for creating, implementing, and analysing retention campaigns across all channels and at all stages of the customer lifecycle to retain customers and maximise customer lifetime value.
Key Performance Areas:
Contribute to the development of new business with either existing or new clientsProvide Monthly statistics to the GM: Life Operations (cancellations, lapse ratios, persistency ratios, etc.).Coordinate teams of Client Service Advisors (where applicable) to ensure client service standards are metActs as a support to Sales and distribution and Partnership departments on the more complex accountsEnhance relationships with current and prospective clients by leveraging the credibility gained through knowledge and performance of client’s business environments and requirementsProactively identify and manage potential problems/escalations within client base with appropriate resolution plans.Management of direct and indirect reportsSet clearly defined objectives for each team member, lead and assist them in achieving these objectives; employ, retain, develop, integrate, motivate, remunerate and assign people to appropriate tasks, conduct performance management and ensure teamworkResponsible for the development and implementation of a retention’s strategyEnsure alignment of Group strategy and fulfilment of the business unit’s tasks, while ensuring maximum productivity and efficiencySpeak to clients regarding issues that are brought to the Ombudsman’s officeAct as the link between other departments, and Retentions and continuously liaise with internal stakeholders to ensure alignment and support to enable delivering of solutions and manage riskSeek and continuously develop knowledge of our client business to build an understanding of their needsBe a trusted advisor to all clients through consultative engagements and adding value throughout the supply chainSchedule monthly meetings with existing client base, reporting on SLA’s, challenges, successes, threats, opportunitiesResponsible for maintaining and improving client satisfaction, retention, revenue and profitabilityResponsible for compliant dealings with clientsCarry out the performance management (KPI) process to rate each employee’s performance and providing feedback to employees of their strengths and development areas on a monthly basisEnsure that new consultants joining the team are trained and refreshed on products, scripts, and systems as and when neededCoach and guide bottom performers when the need arisesReactivate valuable inactive accountsImplement automated, multichannel CRM flows across all customer lifecycle stagesCreate effective communication (email, SMS, push etc) using industry best practice...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODY0NDk5NDU5P3NvdXJjZT1ndW10cmVl&jid=1305813&xid=1864499459
13h
1
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Key Outputs:
To support sales team with all related administrative and coordination functions for effective and efficient service delivery to all stakeholders.To provide administrative support in an office environmentSupply information to the (internal and external) customersRecord and calculate commission payableOnboarding of new businessEnsuring that the compliance and process checks are being done at onboarding stage.Ensuring that the communication feedback loop is adhered toEnsuring that supporting documentation is timeously uploaded and storedAdhering to SLA for all processesProvide weekly stats and reports to TL or as and when neededEnsuring that SOP is followed to remain complaintManage sales tracking tools and report on important information.Keep record of sales trends.Liaise with Key account executive to develop specific sales strategies and ensuring happy clients.Stay up to date with new product and feature launches and ensure sales team is on board.Inter department enquiry management.Excellent customer service and effective communication.
Minimum Requirements:
MatricNQF Level 5 or Diploma in Business Management3 years sales administrative support experienceMinimum of 1 years’ experience in similar support roleAdvanced Computer literate - MS OfficeAbility to work under pressureAttention to detail and accuracyVerbal and written communication skillsProfessional personal presentationCustomer service orientationInformation managementOrganising and planningCoordinating meetingsHighly Numeracy level
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzIxMTUzNzgwP3NvdXJjZT1ndW10cmVl&jid=1422201&xid=3721153780
13h
1
A top Bank Is seeking, an Early-Stage Collections Agent to join them on a 3-month contract.
Duties
Will be responsible for Contacting debtors, negotiating to establish payment plans or settlements that are feasible, verify the accuracy of debt information and resolve discrepancies, maintain detailed records of all interactions and agreements with debtors and provide reports on the status of collections efforts to their superiors or clients.
Requirements
Must have Matric or equivalent.Must have at least 2 years experience in collectionsCustomer service Experience will be advantageous.Must have Strong negotiation and interpersonal skills.Must have verbal and written communication skills.Must be able to deal with irrit or challenging clients.Must have knowledge of debt collection laws and regulations.Proficiency in using computer software and database systems for tracking and documenting collection efforts.Must be target driven.Must be able to meet strict deadlines.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjY0NjE2Njk/c291cmNlPWd1bXRyZWU=&jid=1719537&xid=166461669
13h
1
SavedSave
Elevate Your Career as a 360 Recruitment Consultant at Energy at Work!
Are you ready to step into a role that will empower you to make a tangible impact in the dynamic world of recruitment? Your search ends here! Energy at Work is actively seeking an enthusiastic and dynamic 360 Recruitment Consultant to join our ever-growing family.
What Were Looking For:
Passion for Connecting: If you thrive on connecting clients with exciting opportunities and relish the challenge of making perfect matches, youre exactly who were looking for.Fast-Paced Environment: Our team thrives in a high-energy, fast-paced environment. If youre the kind of professional who flourishes under pressure and thrives in a dynamic setting, youre the one we want to hear from.
Your Essential Qualifications:
Matriculation: A solid educational foundation sets the stage for success.Exceptional Communication: Stellar communication and interpersonal skills are crucial to excel in the role of a 360 Recruitment Consultant.Independent & Team Player: Youll need the finesse to work independently while seamlessly collaborating within our vibrant team.Proven Track Record: Your previous success stories in new business, recruitment, or sales are essential to hit the ground running and achieve remarkable results.
Join us in shaping careers, forging connections, and creating opportunities that matter. At Energy at Work, were not just a workplace; were a thriving community driven by passion and dedication. Take the leap and embark on a journey where your skills meet endless opportunities. Apply now and become a part of our exciting mission to redefine recruitment!
To seize this opportunity, submit your application today. Your future in recruitment starts here at Energy at Work.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDI5ODgxMTkyP3NvdXJjZT1ndW10cmVl&jid=1688577&xid=4029881192
13h
1
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Contribute to the business goals through the application of CRM technology and CRM techniques, particularly the use of Salesforce Marketing Cloud. Responsible for campaign management across direct marketing acquisition initiatives. Manage and report on the database and utilise data insights to improve marketing efficiency. Ensure regular relationship management with relevant marketing agencies.
RESPONSIBILITIES
Customer Relationship Management (CRM) Data
Ensure that an internal function and/or a cross-functional customer account team maintains high-quality customer information; monitor and review information quality to ensure that it is fit for purpose. Provide user input to the development or improvement of the customer relationship management system to ensure it meets immediate and longer-term business needs. Evaluate impact of various CRM strategies in terms of increased business. Ensure updates are made as and when required. Assist with marketing research and leverage information stored in the CRM system.
Data Collection & Analysis
Make authoritative recommendations that have a significant impact on the business over the short and long term. Recommendations could be technical or professional in nature. Manage data and oversee all data transfers within the business units. Use the life-cycle to communicate via email, SMS or direct marketing, the marketing communication strategy, to promote new business or encourage retention and reactivation, through Cross Selling and Upselling. Utilise customer data in order to leverage further revenue. Develop a system to deal effectively with customer complaints, ensure they are resolved, and ensure complaint records are kept up to date.
Customer Relationship Development / Prospecting
Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organisation and to enable effective two-way flow of information and resolution of issues.
Customer Service
Lead and direct a major customer service function or department. This includes taking responsibility for planning and delivery, and for setting strategic direction within the wider business framework. Improve and maximise the customer life time value through the application of CRM and Marketing techniques. Maintain a customer touch-point life-cycle, to clearly shows each and every interaction the brand has with customers.
Customer Experience Strategy
Lead the implementation of the CX business plan, ensuring the right resources are in place to execute on the CX strategy across the various stages of the customer and product life cycle. Lead the development of a holistic CRM strategy and incorporate sound CRM business principles. Regularly present C...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTg0NDU4ODczP3NvdXJjZT1ndW10cmVl&jid=1575131&xid=1584458873
13h
1
An exciting opportunity within Energy at Work Projects is now available! We are in search of FAIS Supervisors (1 Long-Term and 1 Short-Term); a highly motivated and organised individual with extreme attention to detail who is looking for a chance to be part of a dynamic organisation that offers an opportunity to establish a dynamic career in outsourced services.
Role and Responsibilities:
Ensure monthly supervision is complete for +- 40 Representatives.Ensure all supervision activities are complete monthly for all allocated representatives working undersupervision.Evidence and document all supervision.Audit calls, Review QA Scores and track and verify the representatives commitment to complete theirQualification.Track and report your representatives FAIS related deadlines, such as, experience requirements, COBrequirements, RE5 requirements, qualification requirements.Apply for exemptions in the event a representative is not tracking to achieve their FAIS related deadlines.Ensure Moonstone website is kept up to date at all times.Issue Supervision contracts.Keep a competency register of your own representatives updated at all times.Provide daily reports and monthly reports to your manager.
Suitable Candidate Specifications:
Strong verbal and written communication skills.Attention to detail.Be self-disciplined and pro-active.Strong administration skills.The ability to work independently.Excellent listening skills.
Competencies:
Strong Excel Skills.Ability to work under pressure and meet deadlines.Excellent telephone and email etiquette.
Qualifications & Experience:
Matric.COB (if applicable).RE5.FAIS Related Qualifications.Minimum experience required for the sub-category.CPD hours.Insurance related experience.Financially sound.
All applications will undergo a preliminary screening process, during which your current performance and workethic will be carefully evaluated.Should you not meet the established standards, you may not advance to the interview stage.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTg4NjAxNjI4P3NvdXJjZT1ndW10cmVl&jid=1719935&xid=4188601628
13h
1
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One of our TOP banking clients is in urgent need of Legal / Recoveries Agent, to join them in Sandton on a 3-month contract.
MUST be: ITC (Credit clear) - cannot be listed for debt review, judgements, debt written off, accounts handed over, CLEAR criminal record, no fraud listings
Must be willing to work on alternate Public holidays and Saturdays
Must be willing to work rotational shift, latest shift being 7 pm
Must have reliable transport and stay within close range of Sandton
No less than 4 years LATE STAGE collections experience on CREDIT CARDS, collecting for the TOP Banks credit cards (FNB, Standard Bank, ABSA, Nedbank)
MUST have great telephone etiquette and great customer service skills
Looking for energetic staff
Should be great at problem solving
Must be available immediately to start
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzE2ODQ3Mzk4P3NvdXJjZT1ndW10cmVl&jid=1696239&xid=3716847398
13h
1
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QC/QA Manager
Please note that this position is based in The Middle East, relocation, accommodation and additional benefits apply.
A trusted and well established client of ours in The Middle East is seeking an experienced QC/QA Manager to:
Ensures that all products and systems within the company meet consistent standards. Develop, implement and monitor standard operating procedures and quality control tests, execute all required ISO audits and inspections at various stages and compile reports taking corrective action where needed.
Requirements:
Related degree mandatory15+ years of experience mandatoryISO certifications mandatoryPrevious experience in The Middle East preferred
Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDg3Njk3MTE5P3NvdXJjZT1ndW10cmVl&jid=1615825&xid=4087697119
13h
1
One of our TOP banking clients is in urgent need of Legal / Recoveries Agent, to join them in Sandton on a 3-month contract.
MUST be: ITC (Credit clear) - cannot be listed for debt review, judgements, debt written off, accounts handed over, CLEAR criminal record, no fraud listings
Must be willing to work on alternate Public holidays and Saturdays
Must be willing to work rotational shift, latest shift being 7 pm
Must have reliable transport and stay within close range of Sandton
No less than 4 years LATE STAGE collections experience on CREDIT CARDS, collecting for the TOP Banks credit cards (FNB, Standard Bank, ABSA, Nedbank)
MUST have great telephone etiquette and great customer service skills
Looking for energetic staff
Should be great at problem solving
Must be available immediately to start
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81NDI5OTE2NjA/c291cmNlPWd1bXRyZWU=&jid=1696240&xid=542991660
13h
1
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Our client who is a leading multinational software and services and provider and is seeking a People Practice Lead, a servant leader who will support the implementation of People Practices, Culture and Development strategy in the business by ensuring that the vocational health of the workforce is flourishing.
Key Responsibilities
Leverage development and leadership competencies, leadership programmes and leadership philosophy of the organisation to define and lead tactical delivery plan for the development of BU members.Act as Learning and Development practice lead for the multiple Business Units within the company by providing thought leadership and actively driving the learning agenda.Responsible for implementing the core competency framework across role families and levels of operation to ensure skills coverage for current and future needs.Conduct assessments and skills gap analysis within area of responsibility to support targeted development initiatives.Oversee the learning & development framework and plan for the business area and identify learning opportunities for employee development based on skills gap analysis.Coordinate and oversee leadership development programmes such as Junior Leadership, Middle Management and Senior Leadership within multiple Business Units.Oversee the coaching and mentoring framework within multiple Business Units as defined by the company Group.Oversee Skills Development and Workplace Skills Plan reporting and design tactical plans for consistent improvement.Provide change management support for key initiatives within the business areas and build change management capacity in the Human Capital team.Survey implementation and technical management thereof.Implement, monitor and report on Transformation, Employment Equity practices within the business unitsLeads the drive towards performance excellence by managing the performance management discipline.Oversees the overall implementation of performance management process from contracting to appraisal stage.Act as practice lead and ensure the management of timelines, communication and required training to the HC in country and the center team.Reporting on performance management for multiple Business Units, highlighting Successes and gaps identified.Create and implement tools, guide, and workshops to equip different stakeholders (HC, Line Managers, and employees) which the skills and knowledge required to engage with the Performance Excellence practice.Responsible for the roll out of meaningful and all-inclusive reward and recognition processes.Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.Work with colleagues across Businesses to plan, develop a...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTMxNDY0NTI4P3NvdXJjZT1ndW10cmVl&jid=1467884&xid=4131464528
13h
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One of our TOP banking clients is in urgent need of Legal / Recoveries Agent, to join them in Sandton on a 3-month contract.
MUST be: ITC (Credit clear) - cannot be listed for debt review, judgements, debt written off, accounts handed over, CLEAR criminal record, no fraud listings
Must be willing to work on alternate Public holidays and Saturdays
Must be willing to work rotational shift, latest shift being 7 pm
Must have reliable transport and stay within close range of Sandton
No less than 4 years LATE STAGE collections experience on CREDIT CARDS, collecting for the TOP Banks credit cards (FNB, Standard Bank, ABSA, Nedbank)
MUST have great telephone etiquette and great customer service skills
Looking for energetic staff
Should be great at problem solving
Must be available immediately to start
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDU1MjQ1MTkzP3NvdXJjZT1ndW10cmVl&jid=1696238&xid=2455245193
13h
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An few exciting opportunities within Energy at Work Projects are now available! We are CONSTANTLY in search of a Bulk and Skilled Perm Recruiters; proactive and target driven individuals who are looking for a chance to be part of a dynamic organisation that offers an opportunity to establish a dynamic career in outsourced services.
Backed by the expertise of our APSO accredited founding company, Energy at Work, we have been recognised as thought-leaders in the provision of resource solutions in the Financial Services Sector and have successfully delivered flexible as well as permanent recruitment solutions for some of South Africa’s most prominent Banking and Insurance institutions for the last 17 years.
We are always looking for individuals who stand out from the crowd. Those who naturally THINK BIG whilst working towards a common goal. Family is what we stand for – Energy, Passion and the Human Touch is at the heart of what we do and for this reason we need individuals that ooze the same values. Over the last 17 years we have successfully built our business on the foundation of entrepreneurship by encouraging, supporting and motivating individuals to be future Leaders.
Duties and Responsibilities:
Pro- actively source candidates in the market relevant to job specs availableEnsure all vacancies are loaded and advertised on company ATS within 24 hours of receiving the requestEnsure all vacancies are loaded onto Click n Check for Risk Assessment purposesConduct Telephonic and face to face interviews – If done via Teams, then a copy of the link should be attached to the candidate on ATS (Interviews are recorded)Daily follow up with clients on status of vacancies as well as candidate submissionsCandidates are to be matched to all available jobs within the businessAll CV’s to be formatted and reference checked – They should be readily available to send to a clientEnsure a 24 hour turnaround to be followed for all referral CV’s receivedGenerate leads from candidates who have attended multiple interviewsEnsure all stats are recorded on ATSBe familiar with the fee structure of the business and be able to explain the different models we have available,Manage the entire recruitment process from the interview to offer stage and beyondThis would include advertising vacancies, sourcing and interviewing candidates, negotiating salary packages and presenting suitable candidates to prospective clientsAlways maintain good relations and practice sound ethics with clients, candidates and co-workersReaching daily, weekly, monthly, targets are mandatoryProforma and placement forms to be completed with each placement made and should be done in timeous mannerDaily follow up with candidates on interview to...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjE1NTM4NDU2P3NvdXJjZT1ndW10cmVl&jid=1517857&xid=4215538456
13h
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