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Early Stage Debt Collector ( 3 Month Contract)
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General Details
Location:
Advertised By:Agency
Company Name:Isilumko Staffing.
Job Type:Contract
Description
Job Overview:
The Early Stage Collections Specialist plays a crucial role in proactively contacting customers who are behind on payments, aiming to resolve outstanding balances and maintain positive customer relationships. This role involves effective communication and negotiation skills to find mutually agreeable solutions.
Key Responsibilities:
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Customer Contact: Initiate contact with customers who have missed payments through phone calls.
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Debt Resolution: Work with customers to understand their financial situations and develop customized repayment plans or settlement options.
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Documentation: Maintain accurate and up-to-date records of all communication and agreements with customers.
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Compliance: Adhere to all relevant laws, regulations, and company policies governing collections practices, ensuring ethical and legal collection procedures.
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Customer Relations: Maintain a respectful and empathetic approach when dealing with customers, striving to preserve positive relationships and provide excellent customer service.
- Payment Processing: Assist customers with making payments, setting up automated payment plans, and processing payments accurately.
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Negotiation: Negotiate payment terms, settlements, or alternative solutions to facilitate debt recovery.
Qualifications:
- Matric Certificate or equivalent
- Previous experience in collections, customer service, or a related field is an advantage.
- Strong negotiation and interpersonal skills.
- Excellent verbal and written communication skills.
- Ability to remain calm and empathetic when dealing with upset or challenging customers.
- Knowledge of debt collection laws and regulations is a plus.
- Proficiency in using computer software and database systems for tracking and documenting collection efforts.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81NjMyMDQ1MjA/c291cmNlPWd1bXRyZWU=&jid=1715933&xid=563204520
Id Subtitle 1237032428
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Isilumko Staffing.
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Collect outstanding debt and liaise with clients to ensure prompt payment from them by reconciling accounts and forwarding necessary documentation.
Primary Responsibilities for the Role
Daily Management of Debts and Collections for allocated customersSwitchboard Assistant/Back-up dailyEnsure that debts are paid in a timely mannerCollect overdue invoices (Maintenance, Hardware, Dockets, Bounced Debit orders, Installations, Repairs etc.) by Telephone, email & letter within agreed timescalesMaintain and regular update of customer master dataIdentify changes in payment patterns and propose action to avert indebtednessEnsure that all transactions/payments are compliant with SARS and International RegulationsHandle disputed bills and negotiate to bring payment within agreed termsProvide accurate advice on billing queriesRespond promptly and completely to both client and internal enquiresPropose write off of irrecoverable accountsProviding ad-hoc reporting as and when requestedAdvise on posting of payments and allocation as requiredEnsure monthly processing deadlines are met as requiredAssist in sending out of monthly statements/letters as may be agreed from time to timeMaximize cash collection across RegionsUndertake account reconciliations as requiredPrepare Handovers for delinquent accounts & prepare files for transfer to the Debt Recovery Dept. (Attorney)Prepare copies of invoices and statements on request per customersCheck bank-statements to establish paymentsSuggest to Management to put STOP SUPPORT on Customers who have not paid their accounts.Suggest to Management to Take customers OFF Stop Support if/when neededReport on status of Age Analysis at meetingsAdministrative duties, including professional electronic communication with clientsMeeting monthly and yearly targetsUpdate customer comments with all debt collecting and other communication
Minimum Qualification and Experience Requirements
Matric / Grade 12 / EquivalentFinance or Credit Management qualification will be advantageousMinimum 1 years’ experience in credit controlKnowledge and understanding of debt collecting proceduresAbility in dealing with clients at all levels, including corporate entities and high net worth individualsAbility to prioritize in under pressure environmentConfident personality who is able to operate at all levelsExcellent communication skillsA self-starter who is pro-active and can set and achieve goalsAbility to recognize potential risk to the Firm and escalate it.
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You will be responsible for supporting the Head of Credit Control, this role will be responsible for reducing debt, handling queries, and working with the team to streamline processes. Leading an evolving credit process and policy will be a key part of this role, as will the management and development of the credit controllers.
Key Responsibilities:
Managing and developing MEA AR team and own customer ledgerHandling daily management process to track the cash collection throughout the month, with clear notesMaintain customer master data and customer credit checks using the DoA to obtain approval before setting the new customer profileHandling customer queries, making sure they are rooted to the correct department to investigate and resolveEnsure customer accounts are reconciled, including withholding tax /exchange rate/ bank chargesManaging the month end process and reportingIdentifying and escalating potential bad debts to managementLeading the daily, weekly, and monthly catch meetings with customers and internal customersAccount escalations and legal processingPut customers on stop where necessary and communicate this to relevant departmentsAssisting the Head of Credit EMEA and SEA with the development and implementation of policies and processes including but not limited to, credit policy, payment terms, credit balance processes, bad debt provision and other process documents
Background and Skills:
Background in credit control essentialCICM Qualification or studying towards / desire to studyEffective management and communicationAbility to manage a large debtors listCustomer focused individual who is self-motivated and results drivenAbility to build strong trusted relationshipsTime management and prioritisation skillsAbility to use own initiative and think ‘outside the box’Excellent face to face and telephone manner, with strong written and oral communication skillsIs adaptable and able to respond to business needs in a fast-paced environment.Can look for continuous improvement of reporting and controls.Must be a self-starter who can work independently and as part of a team.
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Actively driving continuous improvement, a learning culture and innovation
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Preparing and sending customer and internal stakeholder communication regarding outages
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We are seeking a detail-oriented and organised Creditors Clerk to join our team in the property services industry. The successful candidate will be responsible for managing and maintaining accurate records of all financial transactions related to our creditors, ensuring that all payments are processed accurately and on time, and communicating effectively with vendors and internal stakeholders.
Key Responsibilities:
Accurately process invoices and reconcile vendor statements on a regular basisPerform daily and monthly reconciliations of creditors accountsCommunicate with vendors to resolve any discrepancies or issues related to invoices or paymentsRespond to inquiries from internal stakeholders related to creditors and paymentsManage the payment process, including the preparation of payment batches and the processing of electronic paymentsMaintain accurate records of all financial transactions related to creditors in the accounting systemAssist in the preparation of financial reports related to creditors as neededEnsure compliance with all relevant financial policies, procedures, and regulationsParticipate in regular team meetings and collaborate with other members of the finance team on special projects and initiatives as needed
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A minimum of 2 years experience in a similar role in the property services industryStrong attention to detail and organisational skillsExcellent communication and interpersonal skills, with the ability to build positive relationships with vendors and internal stakeholdersExperience with accounting software systems and strong proficiency in Microsoft ExcelStrong analytical skills and the ability to identify and resolve issues quickly and effectivelyKnowledge of relevant financial regulations and policiesAbility to work effectively in a team environment and collaborate with other members of the finance team
Education:
High school diploma or equivalent requiredBachelors degree in accounting or finance preferred, but not required
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CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional outsourced solutions to our clients. We are seeking a highly skilled Creditors Clerk to join our finance team; you would play a crucial role in ensuring our financial obligations are met promptly and accurately contributing to the overall financial health of our BPO.
Key Responsibilities:
Invoice Processing:
Receive, review, and verify invoices for accuracy, completeness, and proper authorization.
Code and enter invoices into the accounting system.
Match invoices with purchase orders and receipts to ensure accuracy.
Payment Processing:
Prepare and process payments, including checks, ACH transfers, and wire transfers.
Ensure that payments are made in compliance with company policies and terms negotiated with vendors.
Monitor and manage payment schedules.
Vendor Relations:
Maintain positive relationships with vendors and respond to inquiries in a timely and professional manner.
Resolve discrepancies and issues related to invoices and payments.
Negotiate payment terms and discounts when applicable.
Expense Reporting:
Reconcile employee expense reports, ensuring that expenses are within policy and supported by appropriate documentation.
Process and reimburse employee expenses in a timely manner.
Record Keeping:
Maintain accurate and organized records of all accounts payable transactions.
Assist in the preparation of financial reports related to accounts payable as needed.
Compliance:
Ensure compliance with financial and accounting policies and procedures.
Assist with audits and provide necessary documentation and information.
Reporting:
Generate reports related to accounts payable as requested by management.
Provide regular updates on accounts payable status to the finance team.
Qualifications:
High school diploma or relevant tertiary qualificationProven experience in an accounts payable or similar role.Knowledge of accounting principles and practices.Familiarity with accounting software and spreadsheet applications.Strong attention to detail and accuracy.Excellent organizational and time management skills.Effective communication and interpersonal skills.
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We are seeking skilled and experienced Debt Collectors to join our reputable call center. The primary responsibility of this role is to effectively collect outstanding debts from businesses while maintaining a professional and compassionate approach.
Responsibilities:
You will be working Monday - Friday from 09h00 - 18h00 as well as 2 Saturdays a month from 08:00 - 13:30 Proactively contact customers via phone, email, or other communication channels to collect outstanding debtsMaintain accurate and up-to-date records of all collection activities and interactions with customers Analyze customer accounts and plan appropriate course of action to recover outstanding paymentsNegotiate payment plans and settlement agreements with customers, ensuring adherence to company policies and legal requirementsFollow up on payment commitments and monitor payment schedules to ensure complianceIdentify and escalate accounts requiring legal action or further collection effortsCollaborate with internal departments, such as sales and customer service, to resolve customer disputes and inquiriesProvide timely and accurate reports on collection activities, outstanding debts, and progress towards targetsStay updated on relevant laws and regulations related to debt collection practiceUtilize MS Excel and databases to manage and organize customer account informationMaintain a high level of professionalism, empathy, and customer service during all interactionsAdapt to changes in policies, procedures, and strategies related to debt collection
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Proven 5 years experience collecting from businesses High school diploma (Matric) is essentialRelevant Diploma/Degree in Financial would be advantageousProven track record of meeting collection targets and working within deadlinesStrong ability to plan and execute strategies to recover outstanding paymentsFamiliarity with legal requirements and regulations related to debt collectionProficiency in MS Excel and databases for data management and reportingExcellent verbal and written communication skillsStrong negotiation and persuasion skillsPolite, compassionate, and confident demeanor when dealing with customersAbility to adapt to changes in policies, procedures, and strategiesClear ITC (credit) and criminal recordCredit 1,2,3 would be advantageous
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