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Customer Manager
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General Details
Location:
Advertised By:Agency
Company Name:TORO HUMAN CAPITAL
Job Type:Full-Time
Description
Ensuring that the Advanced Support Team delivers an empathetic, confident service to thier customers
Actively driving adherence to the company's Code of Conduct, adherence to SLA’s and adherence to processes and procedures
Actively driving continuous improvement, a learning culture and innovation
Ensure that all shift management and administration requirements is completed on time and accurately.
Ensure that all customer engagements are dealt with within the prescribed SLA’s
Preparing and sending customer and internal stakeholder communication regarding outages
Requirements:
Minimum of an A+ and N+ qualification.
• BSc / National diploma in Information Technology is advantageous.
• At least 5 years’ experience in the ISP industry, of which 3 years must be in a technical call center team leader position.
• Multi-lingual.
• Computer literate, intermediate proficient in Microsoft office.
• Knowledge in networking, cabling and switches preferred.
• Good understanding of network device configuration
• Good report writing skills.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjA5NzkwNTAyP3NvdXJjZT1ndW10cmVl&jid=375601&xid=1209790502
Id Subtitle 1013748706
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TORO HUMAN CAPITAL
Selling for 2+ years
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Department: Retail Sales
Reporting To: Head of Retail Sales and Distribution
Location: Durban Central, KZN
JOB PURPOSE
Responsible for developing and managing business operations to increase sales, profitability, market share, customer and employee satisfaction by directing, coordinating and monitoring all sales, branch operations and personnel development activities.
FORMAL QUALIFICATION REQUIRED
Business Degree and FAIS Compliant. RE qualifiedPassed RE1 and Registered as a K1, an advantage
WORKING REQUIREMENTS AND KNOWLEDGE
6 to 12 years’ experience in Sales of Insurance products2 to 5 years’ experience in managing and motivating a Sales team
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Formulate Sales strategies and roll-out campaigns across the regionDrive the Sales of all Insurance productsEnsure maximum penetration of Insurance products across all channels and clientsBuild strong relationships with key stakeholders in the Group and externallyParticipate in relevant Provincial events and deliver best practicesAnalyse data on competitors, pricing, trends and identify gapsCompile up-to-date Sales Reports on the ProvinceLead, motivate and manage a team to achieve and exceed sales targetsFoster a great team environment. Manage all HR, Recruitment and Performance aspectsEnsure that Compliance and regulatory aspects are adhered to
BEHAVIOURAL COMPETENCIES, SKILLS & ATTRIBUTES
Customer Focus, Customer ServiceVerbal Communication, Informing OthersProcess Improvement, Problem SolvingPeople Skills, Teamwork, People ManagementManaging Processes, Emphasizing Excellence
Should you wish to apply for this position, please email your latest CV and motivation to miriam@abcworldwide.com
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WHO ARE WE?
We are a dynamic and innovative media solutions group dedicated to driving success through cutting-edge multichannel strategies. Our mission is to deliver impactful and effective media solutions that empower our clients to excel in the digital communications industry.
WHO ARE WE LOOKING FOR ?
An experienced Insights Specialist with in-depth knowledge of consumer behavior and shifts, especially in the digital and radio domains.
WHAT WILL YOU DO?
As a key member of our team, you will play a crucial role in conceptualising and productising innovative multichannel media solutions. Your responsibilities will include:
Developing insights to support our clients marketing objectives and drive ROI.Building compelling storylines from a convergence and multichannel perspective.Evaluating briefs and providing strategic recommendations for clients and advertisers.Proactively generating ideas to enhance client media strategies.Preparing and delivering presentations to clients and advertisers.Taking a proactive approach in analyzing various sectors and devising comprehensive 360-degree solutions.
Youll also be involved in:
Developing a multichannel product set aligned with specific marketer objectives.Formalizing and executing a product development process.Playing a key role in championing the development and delivery of performance-based campaigns.Being actively engaged in strategic pitches.Contributing significantly to the development of multichannel skills across our group.Undertaking key projects as directed by management, such as new business pitches and media landscape reports.Building strong client relationships, both internally and externally, to better understand client needs.Collaborating with our Sales team in client presentations.Attending regular status meetings and necessary training sessions.Preparing and maintaining detailed internal documents and collateral to support our sales teams.
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To excel in this role, you should possess the following qualifications and skills:
A degree or equivalent (NQF 7) in Marketing, Advertising, or Media Studies.A minimum of 5 years of experience in a mid-level position within a large Media or Market-related organization.Access to your own vehicle, a valid SA Driving License, and the ability to travel with your own transport.
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*Reference: JHB005343-PC-Jh-1*
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* Matric
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