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If you are analytical, enjoy process development, problem solving and creating effective solutions to manage stock, Identifying risks or potential losses from point of entry to exit, then we would like to meet you.
Great understanding of different products being distributedOversee the standard processes to ensure appropriate presentation of stock
Collaborate with the warehouse manager to ensure consistent balance of stock and maintenanceImproving the continuity of supply chainDesigning, creating and managing of SOP’s for the warehouse to monitor the processesConduct assessment of supply chain to identify risks and develop solutions useful in minimising lossesProviding of regular training on stock processes or systemsAssisting operations with all warehouse related projectsAssist auditors with stock requirements (financial year end)
Maintain accurate record of inventory and stock management systems according to set standardsDevelop inventory control models that promote lower cost of sales, shorter lead times, and reduced stock levelsRegulation of in-stock level are in line with inventoryControlling of SOP’s
Qualifications & Experience:
MatricDiploma/ Degree in relevant field or equivalentMid-Level experience with Microsoft package (Excel & Word)3-5 years proven work experience as a Stock Controller/ Stock Administrator (or similar role)Understanding of logistics, supply chain management and inventory management
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85NjI2NjgyMTM/c291cmNlPWd1bXRyZWU=&jid=1519461&xid=962668213
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Online Marketing Coordinator
IntroductionAn exclusive home goods company is seeking to employ an energetic and dynamic Online Marketing Coordinator with 2 to 4 years’ experience in an online marketing coordinator role.
Job Purpose:Responsible for updating and maintaining the Company website, the Sales portal, tomanage and maintain the e-commerce platforms and act as the liaison between suppliers and the Company.
Requirements
Minimum education (essential):• National senior certificate (Matric)
Minimum education (desirable):• Digital Marketing qualification or similar
Minimum applicable experience (years):• 2 to 4 years in a similar role
Required nature of experience:• Digital Marketing experience• Internet and Web Management experience• Working in a sales environment• Working with Suppliers• Exposure to Service Level Agreements
Skills and Knowledge (essential):• Full Microsoft Office Suite – Intermediate Level• Supplier management• Exposure to online e-commerce platforms
Skills and Knowledge (desirable):• Digital marketing and campaign management• Project management• Basic technical knowledge of HTML and web publishing.
Other:• Driver’s Licence
Essential Competencies:• Interpreting data• Adopting practical approaches• Interacting with people• Articulating information• Showing composure• Embracing change• Team working• Checking things• Producing outputs• Taking action
Key Performance Areas and Objectives:Monitor and maintain the Company Website• Load and update all the content related to the full product suite (new and existing) as and when required.• Monitor the website regularly and ensure that all images and changes that were uploaded display correctly.• Load and update all product “offers” as and when required.• Create, load, and update weekly blogs and recipes• Test the website daily to ensure that all the content display correctly and report faults or irregularities to the supplier.• Assist Sales Consultants, Independent Sales Agents, and other departments with any sales portal queries and ensure that the query is resolved.• Ensure that the online sales portal is updated with pricing, pictures, products, trainingmodules etc. as and when required.
Manage and maintain e-commerce platforms• Receive monthly plans, solutions, and strategies from the manager and ensure that they are implemented on online platforms.• Monitor relevant platforms daily and apply for promotions ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81MjUyMTkxNT9zb3VyY2U9Z3VtdHJlZQ==&jid=1289263&xid=52521915
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Online and Digital Marketing Assistant
Introduction
An exclusive homeware company is seeking a creative and driven Online and Digital Marketing Assistant with at least 3 years’ experience to join their team.
Qualification and Experience
National Senior Certificate (Essential)Digital Marketing qualification or similar (Desirable)A minimum of 3 years’ experience within a similar roleSocial Media and digital marketing experienceProficient in WordPressExposure to online e-commerce platforms
Experience Required
Update and maintain the website with new and relevant content.Manage the company’s Takealot and One Day Only page, upload applicable products.Source similar online shop platforms to promote the company’s product range.Update the company’s WhatsApp business catalogue.Identify stratigies to promote and advertise the company’s online training module on social media platforms.Create social media campaigns and tracking the reach of the campaing to the consumer.Generate leads and business developement opportunities.
Salary Offered:
Market related
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One of our focus clients would like to add a Junior Marketing Assistant to their vibrant team.
Duties include:
Compiling and distributing financial and statistical information such as budget spreadsheets.Analysing questionnaires.Writing reports and other documents.Organising and hosting presentations and customer visits.Assisting with promotional activities.
Experience:
BCom/NDip in Marketing or similar
1 to 2 years relevant experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTI4ODY3MDgwP3NvdXJjZT1ndW10cmVl&jid=1250064&xid=1928867080
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POSITION SUMMARY
The DGM is the overall in charge of the Call Centre Operations that support the internal and external clients on a day-to-day basis. The DGM is the first Line management. Directly responsible for 400-1000 FTE’S depending on process requirements. Responsible for ensuring the highest level of service for our clients; promoting development, growth and providing leadership that promotes and encourages teamwork. Responsible to manage all the business function in association with all Internal and External stakeholders.
Meet customers’ expectations by planning and implementing call centre strategies and operations, improving systems and processes and Managing Call Centre staffs.
Experience preferably in Inbound & Outbound onshoring operations.
DUTIES & RESPONSIBILITIES
Determines call centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviewsDevelops call centre systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementationsMaintains and improves call centre operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgradesAccomplishes call centre human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Meets call centre financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actionsPrepares call centre performance reports by collecting, analysing, and summarizing data and trendsMaintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgradesMaintains professional and technical knowledge by tracking emerging trends in call centre operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional soci...
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DUTIES & RESPONSIBILITIES
Plan working time in accordance with the requirements of the audit schedulePrepare personal audit working documents in accordance with instructions from the audit team leader and the internal requirements of the companyDuring the on-site audit:Arrive promptly on time for the auditCollect objective evidence by means of review of documentation, interviews with auditees, observation of auditees as they carry out their duties, and (if applicable) examining the outputs of auditees’ activities; recording this evidence in “Audit Notes”Assist the audit team leader with the classification of audit findings and preparation of reportsAs necessary, support the audit team leader during meetings with the audit customerPromote a positive professional image, including the wearing of PPE as required by the customerRespond to customer questions relevant to the audit and certification processesInform the Certification Manager of customer complaints, and raising these on the CAPA systemAttend staff meetings, auditor experience exchanges, customer focus days, and training sessions, as required by the Business Stream Manager and/or the Certification ManagerTake responsibility for maintaining his/her appointment as an auditor by:Attending at least one auditor experience exchange a yearProper time managementEnsuring that auditing work is monitored by a competent auditor as required, and at least once every three years; studying and learning from the monitoring results; taking any corrective action necessary to improve skills and knowledgeEnsuring participation in a minimum of two external audits within the appointment period (3 years)Maintaining knowledge of latest information on material technology best practise through Continual Personal Development (CPD) training exchangesMaintaining CP- SG/PV registration where necessary to support the RBI TeamImplement and adhere to the company’s South African Group management system requirements
Single Assignments
Beside the above listed job duties, special assignments have to be carried out based on the instructions of the direct superior. Those special assignments are usually connected to above listed activities or those assignments are a result of company policy.
COMPETENCIES
Good command of the English languageBudget management, milestone trackingStrong communication skills, strong collaborative skillsComfortable with PowerPointStrong knowledge and understanding audit principles, procedures and methodsStrong analytical and problem-solving skillsAttention to detail
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https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjE1MDYwNTIzP3NvdXJjZT1ndW10cmVl&jid=370504&xid=1615060523
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DUTIES & RESPONSIBILITIES
Promote and sell all industrial services portfolio in statutory and non-statutory services rendered in Manufacturing, Mining, Energy and other relevant industry sectorsWeekly submission of opportunities plan and sales pipeline forecast reports to Area Sales ManagerWeekly reporting on industry updates, sales activities and market intelligenceWeekly management and updating of CRM (Salesforce)Collaborate with the internal business units for customer account management activitiesPresent Inspection Services portfolio to potential clients through direct communication in telephone calls, video conference, emails and face-to-face meetingsResponsible to develop new enquires, maintain new and existing customer enquiries and manage sales pipelineProfessional relationship management with clients in the areas of industry sectorsPlanning and scheduling of client visits and follow-up meetingsIdentify cross selling opportunities for the different business lines and allocate to the respective business unitsParticipate and find opportunities in Industry specific seminars, conference and webinarsPreparation of commercial aspects of proposals and tenders to various clients and closure of sales opportunitiesResponsible for achievement of individual assigned sales targetsAny other ad hoc tasks as requested by Management
Single Assignments
Beside the above listed job duties, special assignments have to be carried out based on the order of the direct superior. Those special assignments are usually connected to above listed activities or those assignments are a result of company policy.
COMPETENCIES
Good command of the English languageGood communication skillsGood organizational skillsGood presentation skillsGood problem-solving skillsExcellent technical knowledgeCustomer-orientedAbility to perform under pressure
EDUCATION
Bachelor’s Degree in Sales and Marketing or relevant qualification in a technical discipline. E.g. Engineering.
WORK EXPERIENCE
At least 3 years’ Sales experience in a Technical Environment, preferably from the Testing, Inspection and Certification (TIC) Industry.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80ODE5NTM1MjA/c291cmNlPWd1bXRyZWU=&jid=370506&xid=481953520
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Job Description/Duties:• Supporting the Marketing Manager with various project organisation.• Composing and posting online content for the company’s social media pages/platforms and websites in line with CI. • Design creative assets and write or edit marketing literature such as blog posts, e-newsletters, brochures, etc. to augment the company’s presence in the market. • Monitor, track, analyse and report on the performance of social media and other content for optimisation.• Assist in the organising of promotional events and traditional or digital campaigns and attend them to facilitate their success.• Place orders and manage the process to delivery.• Performing administrative tasks to ensure the functionality and coordination of the department’s activities.• Internal and external communication with staff, customers,and suppliers.
Minimum Requirements:• Relevant qualification in marketing, or related field or studying towards such a qualification.• 2-3 years’ relevant experience or formal qualification.• Knowledge of marketing principles, and digital content trends. • Proficient in MS Office.• Design experience.• Experience that would be beneficial but not required:o Adobe Suite, specifically Photoshop and Illustrator. o Working on a CRM such as HubSpot• Ability to follow instructions and work independently on projects. • Well organised with effective time management skills to ensure that deadlines are met, and quality standards are adhered to.• Energetic and self-motivated.• Excellent verbal and written communication skills and an ability to communicate with a broad range of stakeholders.• Ensure that issues are escalated to management timeously and appropriately so that resolution is achieved before problems escalate.• Ensure that all company policies, procedures, systems and methodologies are followed.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODQ5NTA3NjcwP3NvdXJjZT1ndW10cmVl&jid=1322924&xid=1849507670
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Responsibilities:
1 Marketing:• Monitoring and achievement of Marketing lead measures to ensure Company achievesbudgets.• Monitoring and achievement of Marketing lead measures to ensure Companyprofitability.• Monitoring of Brand manager activities to maintain standards.2 Work with Conference team for planning of January conference, as well as identifying andplanning for any Cycle meeting needed throughout the year.3 Monthly review of Forecasting with Marketing/Procurement team and weekly review of stockreports with Procurement Team. Corrective measures to be taken for over- andunderperforming brands. Insights to be given regarding market changes and campaigns thatmight affect stockholding negatively or positively.4 Managing and overseeing the Advertising and Promotion for Brand Managers to ensure theyare in line with budget.5 Oversee and assist with the development of effective sales and marketing plans for thecompany.6 Ensure new launches are duly allocated to a Brand manager and project plans are in place.7 Responsible for engaging in field work to ensure company standards are met and to ensurecustomer satisfaction.8 Daily/Monthly approval of purchase orders9 Manage the administrative function of the Marketing assistant to ensure processes are in placeand executed10 Assisting HR with selection of Marketing personnel11Manage the performance of team, identify performance problems and take corrective actionincl. development and succession planning12 Weekly meeting with Team and individuals to assess execution plans of their key performanceareas and taking corrective measures if need be.13 Timeous, comprehensive, completion of e.g. planners, reports, action plans, assessments,trackers and presentations on a weekly, monthly and quarterly basis.14 Manage training (with other role-players) of new & existing Brand managers to ensure fullexposure to all areas of the business pertaining to their role.15 Maintain and ensure execution of SOP’s for the Marketing department.
Requirements:
EDUCATION• Matric• Degree or diploma in Business Management or Marketing.EXPERIENCE.• At least 5 years’ experience in the pharmaceutical industry as a Product/Brand Manager.• At least 3 years’ experience in a managerial position.SKILLS/PHYSICAL COMPETENCIES• Good understanding of MS Office(Word, Excel, Powerpoint and Outlook)• Good Financial understandingBEHAVIOURAL QUALITIES• Attention to detail• Deadline driven• Time management skills• Leadership qualities• Interpersonal skills• Communication skills• Planning and organising• Assertive• Fair• Able to inspire others• Self motivated• Follow up skills• Able to delegate• Able to...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDA0NjM0MjQwP3NvdXJjZT1ndW10cmVl&jid=1512293&xid=1404634240
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Purpose of role:
The primary purpose of the Chief Experience Officer at SEB is to continuously work to improve SEB’s relationship with its clients and members and to provide a positive and consistent client experience. Included in this is the ability to organize and develop a way to measure how our clients perceive the service that SEB provides.S/he will be primarily responsible for mapping out the client and member journeys and understanding their needs that fosters an improved client/member experience.The role will require that the Chief Experience officer create the SEB ‘’Experience strategy and practices’’ that improves client acquisition and retention.This role requires the incumbent to enhance the engagement of our clients and integrates the executive and client-facing aspects of business to be able to effectively use client feedback and behavioral data and insights to drive improvements, eliminate friction from the overall experience, and ensure that future services align with what our members and clients care about.The Chief Experience Officer is also responsible for fostering a client-centric internal culture – with their focus entirely on optimizing the client and member experience. This means that they must be able to translate all departmental goals to ensure that each team is contributing to the big picture plan.
Responsibilities:
To work with internal and external stakeholders to identify gaps in the client experience and opportunities to improve them. This means working with high-level decision-makers like the COO, CTO and CEO, as well as client facing teams like the Key Account Managers, Member Centres , Service Centre and Benefit Counsellor.S/he will be responsible for mapping the client journey across all touchpoints and channels by capturing, monitoring, and analyzing client feedback. This may include tracking how our net promoter score changes over time, analyzing client sentiment, and identifying themes across all feedback channels. This may include owning aspects of the client journey such as:
Developing feedback surveys (Conduct market and client research by conducting surveys and polls, competitor analyses, reading market reports to understand what drives our clients and members to create a client/member profile outlining client/member needs, wants, and goals especially in lieu of services rendered)Review current apps and or portals (Benefit Counsellor/Hello Peter/Internet) and improve the experience for our clients. These must be mapped solutions with a view to enhancing the experience and ensuring consistency in the experience for all clients and members. (Ensuring as well that these are ‘’user friendly’’ and appeal to our target member audience).Scheduling in-person and online meetings with clients. Working closely with our client liaison offices to under...
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Client based in the Eastern Suburbs of Johannesburg seeks the services of Depot - Administrative Assistant reporting to Assistant Depot Manager, Depot Manager to assist the Depot in all operational aspects of the depot rental function.
Principal Accountabilities:
To assist in the management of day to day operations of the rental and contract fleet.To ensure all rental documentation is correctly completed.To ensure all vehicle damage is progressed as per company procedures.To liaise with credit control and investigate and respond to customer invoice queries.To complete general administration tasks – eg updating customer insurances, vehicle. mileages, tachograph analysis and various fleet reports.Maintain and reconcile daily, weekly and monthly fleet reports on the Kerridge system.To deputize for the Assistant Manager in his/her absence.To assist in the achievement of depot revenue targets in line with company budget.To actively promote depot growth by participating in sales initiatives, capitalizing on sales opportunities and delivering excellent customer service.To assist in managing driver resource on a daily basis including all legal requirements.To assist in minimizing the off-road time for all vehicles and compliance to O License regulations.
Key Technical Skills
* Operating knowledge of Kerridge System
Core Areas of Knowledge, Skills & Experience
Essential
* Effective verbal and written skills, coupled with strong decision making and problem solving skills.
* Commercial awareness.
* Excellent customer service skills.
* Drivers Licence.
* Planning and administrating, communicating and influencing, accountability for results.
Desirable
* Knowledge of Transportation and Logistics industry.
* Strong PC literacy.
* Understanding of vehicle maintenance
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTQ1Njc5NjQ/c291cmNlPWd1bXRyZWU=&jid=1220514&xid=394567964
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Duties & Responsibilities
Performance Appraisal:Commission Structures• Assess whether changes need to be made or incentives structures should be put in place in order to ensure that what the company pays is relevant, as well as drives growth and present same to the management team for approval (taking profitability effect on the company into account).• Communicate and train/explain any changes in commission structures and/or incentives to the relevant staff members.• Ensure commission structures for the department (staff/agents/dealers) remain adequate and market related.• Timeously submit month end commission reports to relevant staff and allow opportunity for queries to be raised and ensure same is addressed (MD to look into automating communication).Dealers• Effective dealer administration management (Contracts, annexures, price lists, etc.) .• Ensure that a team, with agreed upon & defined responsibilities, is in place to deal with all dealer administration in a timely manner.• The level of service to dealers should be a priority and will be assessed by reviews from dealers and internal staff on a quarterly basis.Sales Consultants & Promotion Teams• Ensure the maintenance of the sales rep & promo team bases, this includes the allocation of existing bases to be serviced upon loss of a staff member.• Ensure the Sales Field Supervisor submits timeous & effective feedback based on company requirements.• Ensure the Sales Field Supervisors time is effectively managed by means of a monthly schedule.• Ensure there is adequate structure in place for the on-boarding (which includes detailed training and interviewing) during the trial period.• Oversee the Promotions team division to ensure its viability. Raise any concerns, issues or suggestions for the structure as a whole.• Reassessment of the Sales Field Supervisor position bi-annually to ensure the position is required.• Scheduled visitation by the Sales Manager or management team representative to all staff in the field once a year (excluding Gauteng & Promo team).Sales, Dealers & Promotional Team Reporting• Build reporting pack out as per management requirements, and an agreed-upon schedule.• Continue to build and improve all reporting.• Continuously update and maintain accurate weekly/monthly reporting as required by the Management Team.• Create, review and present feedback to external stakeholders/parties in a professional manner.• Create, review and present feedback to the management team within the organization in a professional manner.• Ensure all expenses are in line with the approved budget.• Report as per pack, 100% on-time, accurate, quality insights into numbers.• Reporting on new business as well as retention...
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To manage company wide-risks and track compliance status considering the changes in the regulatory landscape for retirement funds and benefit administrators introduced by the Financial Sector Conduct Regulatory Act (FSCA); and To embed and promote a compliance culture within SALT EB business units to enhance corporate governance and to ensure that standard operating procedures in all business units are robust and meets SLA obligations with clients.
KEY PERFORMANCE AREAS
Identifying, analysing and mitigating of company-wide risks applicable to the retirement funds and benefit administratorsDeveloping the regulatory universe and the risk-based compliance plans for SALT EB business units for approval by the executive managementProvide compliance and regulatory training and/or guidance and general assistance to all business unitsEnsure all business units and employees remain informed of regulatory, legislative and best practice changes and their obligations under the FSRAEstablishing and co-ordinating the internal risk committee with risk and compliance champions from all business unitsProvide guidance and support to risk and compliance champions in proactively identifying risks within the business units and mitigating them timeouslyResolving issues of non-compliance efficiently and effectively identified in the business unitsBusiness Continuity Management including the review, update and tracking of Business Continuity Plan for the organisationDeveloping and reviewing Risk and Compliance Manuals for SALT EBDeveloping compliance monitoring plans and tools to track both organisation and respective departments’ complianceManaging and monitoring Ethical Compliance of SALT EB including whistle-blowing mechanism and staff ethics trainingBBB EE ComplianceMonitoring SALT EB’s adherence to SLA agreements by consolidating information from different departments that feed into the reporting on performance information to SALT EB’s board and executive managementReporting on legislation, compliance, risks, plan progress and all instances of non- compliance and corrective action to the SALT EB’s board and executive managementManagement of representatives for Salt EB and the register with FSCA.Managing Moonstone – our compliance provider.
RECORD KEEPING AND FILING
Ensure all documentation relating to umbrella funds are saved in the member profile on the systemEnsure appropriate notes are recorded in the member profile on the systemFull fund administration system filing
REPORTING
Prepare, analyse and present ad hoc reports as and when requested
QUERY RESOLUTION
Attend to queries or inquiries by members within the required timeli...
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The incumbent will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for client are met, and help the client succeed and develop new relationships with potential clients. They will be responsible for engaging with key customers by building and preserving trusting relationships. They will also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction. Be apt in building strong relationships with strategic customers. Also be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction.
STAKEHOLDER MANAGEMENT:
Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.Overseeing customer data and account management.Ensure both the company and clients adhere to contract terms.Serve as the link of communication between key customers and internal teams.Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.Study competition to find new ways to retain customers.Create plans to address clients’ business needs.Collaborate with internal teams to address customers’ needs.Resolve any issues and problems faced by customers and deal with complaints to maintain trust.Maintain and enhance growth and profitability of Strategic Accounts through collaborating and championing the delivery of the SEB value proposition with specific focus on increasing financial inclusivity in the mass market and shared value creation for key strategic accounts.Execute customer centric strategies to continuously improve process, product and systems to address changing service requirements that enhance the SEB partnership experience.Manage campaigns and interventions in line with opportunities, available resources, product scope and best practices while ensuring Return on Investment realisation.Actively manage and report on the achievement of Key Account Portfolio targets as well as industry performance and trends.Maintain a customer led approach to stakeholder management.Through use of a data and mutual value led stakeholder engagement approach, develop a portfolio stakeholder engagement plan, which enables growth for SEB and its key strategic key accountsEnsure a consistent, detailed understanding amongst all deal team members of the Key Account Management Portfolio targets, goals, performance levels, products, business rules and conditions.
COLLABORATION:
Manage relationships to make it easier for new relationships to take shape and efficiently unlock access to shared value both within the business and for our external partnersMonitor and resolve escalated partner...
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Job Description/Duties:
· To be the principal point of contact between the Company and its agents and customers.
· To ensure customers have the correct products.
· Ensure forward share and visibility.
Customer relations:
· Establish, develop, and maintain positive business and customer relations.
· Expedite resolution of customer problems and complaints to maximize satisfaction.
· Grow and maintain customer database.
· Seek new opportunities.
· Present, promote and sell products/ services using solid arguments to customers.
· Complete weekly call cycles.
Sales targets:
· Achieve agreed upon sales targets within schedule.
· Coordinate sales effort.
Monthly reporting:
· Submit monthly reports- performance and competitors in landscape.
· Supply management reports of customer needs, problems, interests, competitive activities and potentials.
Other:
· Attend meetings when required- Management and customers.
· Collaborate with other businesses to drive business performance.
· Attend trade shows and marketing events.
Minimum Requirements:
· Grade 12.
· Tertiary qualification in Business, Marketing communications or any other relevant field will be advantageous.
· Minimum of 2 years proven work experience as a sales representative.
· Proven track record of successfully managing customer relationships.
· Valid driver’s license.
· Excellent knowledge of MS Office.
· Working knowledge of CRM Systems.
· Relationship management skills and openness to feedback.
· Ability to create and deliver presentations.
· Prioritizing, time management and organizational skills.
· Strong verbal communication skills.
· Ability to work efficiently- on your own or as a team.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDI1OTIwOTQ2P3NvdXJjZT1ndW10cmVl&jid=1202490&xid=2025920946
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Client based in Johannesburg seeks the services of Sales & Marketing Executive.
DUTIES:
Arrange appointments with customers – minimum of 16 calls per week.Existing client list of customers to be serviced.Bookings for all Trades on In-house systemsUpdating RFA’s timeously as per agreed rates to customersEnsuring freight rates, free time agreements and additional charges are updated on In-house systems prior to freight desk invoicing clientsApplication for DG/Hazardous cargoApplication for detention and demurrageApplications for freight collect at PODMonitoring of vessel tonnages and loadingsAssisting customers with E-service login / booking creation.Distribution of sailing schedules for all services.Distribution of all marketing relating notices to the customers.Discuss & promote current PIL trade routes with customers - imports and exportsDiscussions on competition informationWeekly call plan submitted by lunch time on Friday for clients to be visited for the following weekMaintain existing business and vigorously develop new customers – imports and exportsSending quotations to customers – imports and exports must be done in writing and filed in customer file within 24 hoursRespond to emails within 24 hoursFollow up on holding messages to principalsWeekly sales report on customers visited for the week and feedback by 10h00 each FridayAttending marketing meetings with customers/managementExport customer statsMonthly Far East / X-trade reportReport on import liftingsReport on export liftingsComparisons to previous monthReport back on competition on this tradeReport on target and tender accounts, i.e. volumes YTDRate negotiations for imports and exports for the various trade areas that PIL service and follow up on quotesSurvey reports as needed for new tradesUpdating partner codes – for import customersEntertain customers at rugby, cricket, lunches, shows, etc. after hours or during weekendsFollow up on sales leads from Port of Load and contacting customers.Following up on sales leads locally from freight forwarders, shippers, and exportersAssist with conference preparation.Follow up on tele sales reports dailyFollow up on outstanding monies – demurrage, short payments from import and export customersConsistently offer customers excellent service levelsAssist Marketing team when staff are on leave or sick leaveFiling
Core Knowledge & Skills:
Matric + 5 years extensive ships agency experience in all tradesShipping training coursesSales and Ma...
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The purpose of this position is to provide efficient administration and verification service in respect of quality assurance of claims that results in the improvement of client service and to minimise financial risk. The main responsibility of the Quality Assurance Administrator is to ensure that all claims and related documents conform to the set standards, within the agreed service levels and that the claim is ready for processing by the claim administrator. Perform quality assurance based on the specialized requirements of the role.
Areas of Responsibilities:
Perform all quality assurance related activities as set out in the Quality Assurance checklist, which may change from time to time and which include all email, interpersonal and outbound telephonic enquiries / queries.Verify that the claim form reflects information that coincides with the data on Everest (System) and where there is a variance or difference, or any other query, return the claim documents to the Front Office colleagues.Ensure that all mandatory documents are received.Determine whether there is an outstanding housing loan and or indebtedness for the member (i.t.o. Section 19 (5) (a) or Section 37D (b) (ii) of the Act) or note on Everest for loans.
Complete member static data member / employer physical address, member tax number, member / beneficiary bank details.
Member / beneficiary bank account holder verification to be done after loading Workflow.
Create a Workflow within 24 hours of receipt of funeral / death / disability / unclaimed benefit and within 72 hours of receipt of other exit documentation.Investigate whether the member has a record on the Unclaimed Benefit FundAssist the Contact Centre when required by providing information and resolving queries.Assist the claim administrator by obtaining outstanding requirements on claims as requested by the claim administrator (due to quality assurance fail).Strict adherence to the rules and policies of the Funds, legislation, administration procedures and service level agreements.The QA administrator will attend internal and external training as required.Meet production standards in terms of quantity (50 cases per day) and quality (less than 1% error rate).Accept accountability and take responsibility for tasks.Build and maintain relationships at all levels with internal departments to enhance organisational effectiveness and efficiency.Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.Use your best endeavours to properly conduct, improve, extend, develop, promote, protect and preserve the business interests, reputation and goodwill of the company.Any other duties as determined by the business needs and par...
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PURPOSE OF THE ROLE
An Indexing Administrator needs to ensure accurate and timeous,The role requires thorough administration of Index schedules on an end to end from receipt to saving files per the agreed service levels between SALT EB and the Fund. Provide efficient administration and verification service in respect of quality assurance of schedules.
RESPONSIBILITIES
Ensure all quality assurance related activities as set out in the Indexing process have been actioned.Ensure adherence to the following quality assurance elements: accurately and timeous Index correct schedules to correct employers, save file in contributions folder, attach schedule to Everest, ensure that non-contribution related queries are directed to the appropriate mailboxes, ensure that queries are raised with relevant teams for all queries received.Action and follow up on all outstanding schedules.Prepare reconciliation of contributions due and received for individual members and pay points / employers. Prior to updating a contribution extract the ESA (Employer Statement Account).Process individual member contribution runs , update arrear contributions and LPI filesResponsible for ad-hoc projects from time to time and cleaning up member data on an ongoing basis.Liaise with employers, service providers and internal staff both written and verbal whilst supporting a positive and responsive climate for client enquiry resolution. Ensure email communication, whether internal or external, is dealt with professionally and within the service level agreement.
QUALIFICATIONS
Matric with Mathematics/AccountingExcellent command of EnglishProficient in Excel
ORGANIZATIONAL VALUE
Ensure adherence to all organizational objectivesDevote the whole of your time, attention and abilities during working hours to discharge of your duties with strict accuracy.Use your best endeavours to properly conduct, improve, extend, develop, promote, protect and preserve the business interest, reputation and goodwill of the company.Any other duties as determined by the business needs and to participate in all organisational events as required.
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PURPOSE OF ROLE
The role is also to ensure smooth running of the department in so far as ensuring that the management team have the necessary support administratively.To provide operational support to the Executive OfficeThe role of a PA is to free an executive’s time from organizing and administrative tasks so that they can spend maximum time on strategic tasks
RESPONSIBILITIES
Management Support:
Coordinate all Executive meetingsRecord all minutes of these meetings and distribute accordingly with action itemsKeep a register of all meetingsManage Executive Office diariesIdentify operational resource and equipment needs and advise senior management for action. Management of all ordering of requirements for the office. Liaising with various service providers and ensuring invoices are paid on time.
Administrative duties:
Providing support to Management and ReportingHave a strong command of the English language to draft letters on behalf of the management team.Coordinating events (draft & send event invites, identifying venue, catering, do costing, manage RSVP lists, liaise with suppliers (catering, etc.).Act as a brand ambassador for Salt EB, always ready to go the extra smile for, members, clients etcAttend Trustee meetings as the representative of the company to ensure minute taking and that issues and decisions are escalated to the correct departments within SALT to execute. Follow up on these minutes and actions with relevant managers.Transcribe, proofread, and file documents before deadlines.Acting as a first point of contact: dealing with correspondence and phone callsManaging diaries and organising meetings and appointments, often controlling access to the manager/executiveReminding the manager/executive of important tasks and deadlinesTyping, compiling and preparing reports, presentations and correspondence
QUALIFICATIONS
Matric certificate or higher educationGood command of EnglishCommunication SkillsWorking knowledge of Microsoft Office packages especially Microsoft Excel, Word, PowerPoint, and Outlook.
ORGANISATIONAL VALUES
Ensure adherence to all organizational objectivesDevote the whole of your time, attention and abilities during working hours to discharge of your duties with strict accuracy.Use your best endeavors to properly conduct, improve, extend, develop, promote, protect and preserve the business interest, reputation and goodwill of the company.Any other duties as determined by the business needs and to participate in all organizational events as required.
ADDITIONAL
Ability to interact with p...
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Position: Jnr IT Manager
Location: Johannesburg
Description
Together with the IT Manager they will share in ensuring the stable operation of the in-house computer network that promotes business productivity. Also, to design, install, administer, and optimize company servers and related components to achieve high performance of the various business applications supported by tuning the servers as necessary. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links as well as ensuring the availability of client/server applications and co-developing processes plus procedures for ongoing management of the server environment.
Oversee the security, integrity, and safety of the data environment. To be successful in this position you will demonstrate a detailed knowledge of the industry’s best practices and evidence a professional track record of effective technical management, information analysis, and a thorough understanding of computer hardware and software systems, especially networking.
You will be responsible for developing network maintenance and growth plans and keeping the executive team up to date on the latest networking technologies that could help the company to succeed. The successful candidate will be a Generalist and not a specialist, even though a strong networking experience will be beneficial.
Responsibilities
Provide 1st/2nd line technical supportBe part of IT projects, including the design and deployment of new IT systems and servicesHelp define IT infrastructure strategy, architecture, and processesPerform Server Management (Domain, Exchange, AD, File, Print, and Storage)Assist with network design and capacity planning, including setting up of VLANS building and looking after cloud solution and other networks configurationsOversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices. This includes over the network support to reps in fieldDevise strategies for client/server implementations; and the infrastructure required to support those strategies.Implement new server systems, applications, and hardwareNetwork, server and device capacity and alert monitoring and managementImplement policies, procedures, and technologies (including firewalls) to ensure IT Security and maintain DR & BCM standardsPlan and implement server upgrades, maintenance fixes, and vendor-supplied patchesProvide telecommunications support on IP phones. This is in hand with vendor supportRecommend and execute modifications to server environment to improve efficiency, reliability, and performanceDevelop and maintain server ...
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