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Brand representative
Reason for Reporting
Job Description/Duties:
· To be the principal point of contact between the Company and its agents and customers.
· To ensure customers have the correct products.
· Ensure forward share and visibility.
Customer relations:
· Establish, develop, and maintain positive business and customer relations.
· Expedite resolution of customer problems and complaints to maximize satisfaction.
· Grow and maintain customer database.
· Seek new opportunities.
· Present, promote and sell products/ services using solid arguments to customers.
· Complete weekly call cycles.
Sales targets:
· Achieve agreed upon sales targets within schedule.
· Coordinate sales effort.
Monthly reporting:
· Submit monthly reports- performance and competitors in landscape.
· Supply management reports of customer needs, problems, interests, competitive activities and potentials.
Other:
· Attend meetings when required- Management and customers.
· Collaborate with other businesses to drive business performance.
· Attend trade shows and marketing events.
Minimum Requirements:
· Grade 12.
· Tertiary qualification in Business, Marketing communications or any other relevant field will be advantageous.
· Minimum of 2 years proven work experience as a sales representative.
· Proven track record of successfully managing customer relationships.
· Valid driver’s license.
· Excellent knowledge of MS Office.
· Working knowledge of CRM Systems.
· Relationship management skills and openness to feedback.
· Ability to create and deliver presentations.
· Prioritizing, time management and organizational skills.
· Strong verbal communication skills.
· Ability to work efficiently- on your own or as a team.