Indexing Administrator

PURPOSE OF THE ROLE

• An Indexing Administrator needs to ensure accurate and timeous,
• The role requires thorough administration of Index schedules on an end to end from receipt to saving files per the agreed service levels between SALT EB and the Fund. Provide efficient administration and verification service in respect of quality assurance of schedules.

RESPONSIBILITIES

• Ensure all quality assurance related activities as set out in the Indexing process have been actioned.
• Ensure adherence to the following quality assurance elements: accurately and timeous Index correct schedules to correct employers, save file in contributions folder, attach schedule to Everest, ensure that non-contribution related queries are directed to the appropriate mailboxes, ensure that queries are raised with relevant teams for all queries received.
• Action and follow up on all outstanding schedules.
• Prepare reconciliation of contributions due and received for individual members and pay points / employers. Prior to updating a contribution extract the ESA (Employer Statement Account).
• Process individual member contribution runs , update arrear contributions and LPI files
• Responsible for ad-hoc projects from time to time and cleaning up member data on an ongoing basis.
• Liaise with employers, service providers and internal staff both written and verbal whilst supporting a positive and responsive climate for client enquiry resolution. Ensure email communication, whether internal or external, is dealt with professionally and within the service level agreement.

QUALIFICATIONS

• Matric with Mathematics/Accounting
• Excellent command of English
• Proficient in Excel

ORGANIZATIONAL VALUE

• Ensure adherence to all organizational objectives
• Devote the whole of your time, attention and abilities during working hours to discharge of your duties with strict accuracy.
• Use your best endeavours to properly conduct, improve, extend, develop, promote, protect and preserve the business interest, reputation and goodwill of the company.
• Any other duties as determined by the business needs and to participate in all organisational events as required.