Please note that our Terms & Conditions and Privacy Notice are applicable.
On Promotion in Jobs
Pay OnlineSECURELYEASY DELIVERY OR COLLECTION
Buy with confidence. Secure payment options & nationwide delivery. Learn more
Filter & refine
Clear All
Suggested
Results for international call centre agents in "international call centre agents" in Jobs in South Africa in South Africa
1
MINIMUM REQUIREMENTS:National Senior Certificate (diploma or bachelors pass with a minimum of 50% for AFRIKAANS and Maths Literacy or Mathematics is essential)1-2 years of Customer Service or Sales experience required.Relevant tertiary qualification (health or business-related diploma / degree is highly advantageous)Computer literacy (MS Word, Excel and Outlook)Clean criminal historyROLES AND RESPONSIBILITIES:Engage with clients and/or intermediaries through various servicing channels (inbound calls, emails, walk-in interactions etc.) in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.Take ownership of complaints and ensure they are resolved timeously and effectively.Provide clients with the relevant information and documentation as required in line with policy guidelines.Capture and update client information on relevant system/s, based on data received from the client.Accurately complete all administrative and reporting requirements within agreed timeframes.Adhere to legislative / compliance requirements in the service process.Identify and report process and system failures and enhancements to improve client experience.Investigate client queries within the agreed service level and ensure that client receives timeous feedback.Escalate client queries to the relevant department or stakeholder.Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services.Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.Provide authoritative, expertise and advice to clients and stakeholders.Build and maintain relationships with clients and internal and external stakeholders.Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.Note:Your interview will be conducted in AFRIKAANS. In order to be successful, you will be required to pass an online assessment and background verification checks.If we have not contacted you directly within two weeks of submitting your CV, it is reasonable to assume that your application is unsuccessful.Cut off date for CV submission is: 13 March 2026Click on the APPLY button to upload your CV. CVs received via direct email cannot be considered.
https://www.jobplacements.com/Jobs/O/Oproepsentrum-Agent-Call-Centre-Agent-1270048-Job-Search-03-09-2026-10-17-42-AM.asp?sid=gumtree
2d
Job Placements
1
SavedSave
Position Overview:To provide world-class telephonic and online support to users of the VeriClaim Billing System. Ensure ultimate customer satisfaction for both internal and external clients by resolving queries within the given turnaround times.Reports to:Support Centre Team LeaderExperience:Minimum of 1 year’s VeriClaim Experience.Previous experience working in a Support Centre environment will be an advantage.Essential Job Functions:Manage large amounts of inbound and outbound calls.Manage large volumes of tickets within set time frames.Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.Evaluate concerns of the customers and provide logical workable solutions.Escalate issues to relevant department, for further investigation, where needed.Build sustainable relationships and engage customers by going the extra mile.Meet induvial and team qualitative and quantitative targets.Document all call and ticket information according to standard operating procedures.Manage after hour emergency queries on a rotation basis.Skills and Functional Requirements:Understanding and working knowledge of functionalities on VeriClaim.Customer focused & ability to build customer relations.Ability to take responsibility for work done.Effective management skills.Ability to take initiative.Ability to manage multiple tasks simultaneously.Excellent time management and organisational skills.Deadline focused.Excellent problem-solving skills.Analytical thinker.General knowledge of Microsoft, Word and Excel.Excellent command of spoken and written English.Knowledge of the Private Medical Aid industry.Excellent communication skills verbal and written.Excellent Telephone and email etiquette.Detail orientated.Highly motivated and enthusiastic and able to work
https://www.jobplacements.com/Jobs/S/Support-Centre-Agent-1270894-Job-Search-03-11-2026-07-00-16-AM.asp?sid=gumtree
15h
Job Placements
1
SavedSave
Position Overview:To provide world-class telephonic and online support to users of the VeriClaim Billing System. Ensure ultimate customer satisfaction for both internal and external clients by resolving queries within the given turnaround times.Reports to:Support Centre Team LeaderExperience:Minimum of 1 year’s VeriClaim Experience.Previous experience working in a Support Centre environment will be an advantage.Essential Job Functions:Manage large amounts of inbound and outbound calls.Manage large volumes of tickets within set time frames.Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.Evaluate concerns of the customers and provide logical workable solutions.Escalate issues to relevant department, for further investigation, where needed.Build sustainable relationships and engage customers by going the extra mile.Meet induvial and team qualitative and quantitative targets.Document all call and ticket information according to standard operating procedures.Manage after hour emergency queries on a rotation basis.Skills and Functional Requirements:Understanding and working knowledge of functionalities on VeriClaim.Customer focused & ability to build customer relations.Ability to take responsibility for work done.Effective management skills.Ability to take initiative.Ability to manage multiple tasks simultaneously.Excellent time management and organisational skills.Deadline focused.Excellent problem-solving skills.Analytical thinker.General knowledge of Microsoft, Word and Excel.Excellent command of spoken and written English.Knowledge of the Private Medical Aid industry.Excellent communication skills verbal and written.Excellent Telephone and email etiquette.Detail orientated.Highly motivated and enthusiastic and able to work in a team.Credit Control experience will be an advantage.
https://www.jobplacements.com/Jobs/S/Support-Centre-Agent-1264856-Job-Search-02-22-2026-23-00-16-PM.asp?sid=gumtree
17d
Job Placements
1
SavedSave
The Role:The Customer Services Manager, will be responsible for managing a remote support team of 20+ agents through 2 Team Leaders. The successful candidate will have demonstrable experience in online retail, with deep knowledge of tools like Zendesk, and a proven ability to report at Board level. They will lead the function, drive customer satisfaction, and foster high performance across the team.Key Responsibilities:Lead and manage a remote team including 2 Team Leaders and over 20 customer service agents.Oversee daily operations, ensuring KPIs, SLAs, and customer satisfaction metrics are met.Provide detailed performance reports and insights to the Board of Directors.Maintain and optimise Zendesk workflows and ensure effective ticket handling.Coach, motivate, and develop remote employees to achieve their full potential.Drive initiatives that enhance customer experience and reduce response/resolution times.Handle high-level customer escalations with professionalism and speed.Collaborate with internal departments to align service delivery with wider business goals.Requirements:Minimum of 4 years experience in a Customer Services Manager role within eCommerce/online retail.Strong background in managing remote support teams and leading through Team Leaders.Proficient in using Zendesk (or similar platforms) to manage customer interactions.Proven ability to communicate with and report to Board-level stakeholders.Motivational leadership style with a passion for developing people.Analytical mindset with a focus on continuous improvement.Whats on Offer:Remote- workingOpportunity to work with a forward-thinking, growing online retail brand.Competitive salary.A chance to lead and influence a key area of the business.
https://www.executiveplacements.com/Jobs/C/Customer-Services-Manager-1197538-Job-Search-06-25-2025-04-38-47-AM.asp?sid=gumtree
9mo
Executive Placements
1
SavedSave
PURPOSE OF JOB To identify and promote opportunities to generate revenue from Non-gross lettable areas across the entire portfolio. KEY PERFORMANCE AREAS Responsible for NON-GLA Income (except for NON-GLA Promo Income managed by centre managers) across the portfolio.Responsible for identifying revenueResponsible for marketing, selling and coordinating exhibition courts, kiosks spaces, advertising spaces (including print and digital media).Revenue opportunities include but not limited to kiosks, exhibitions spaces, façade and pylon advertising, escalator, booms and lift branding, advertising frames, digital screens, refuse bins (internal and external) and parking advertising.Carry out full audit of the properties and identify alternative revenueRealising targets as established in each financial year’s approved budget, and, set and reviewtargets of identified revenue opportunities not budgeted for.Manage and develop NON-GLA bundleKeep abreast with market research to retain competitivePresent, obtain costs for and implement new revenueStay up to date with industry technology and trends and innovativeManage NON-GLA income contracts andManage NON-GLA income payments andEnsure correct allocation of payments together with accountingTrack targets, income and correspondingLiaise with key-stakeholders, centre mangers, marketing team, property managers and supportWeekly and monthly NON-GLA reporting in format prescribed from time to time by either Line or Senior Management.Build relationships with key suppliers, partners and serviceEnsure brand exposure is fitting to each specificEnsure that all rules and regulations regarding advertising are adheredResponsible for directs sales, including targeting specific brands and coldDuties include daily targeting and advertising of available advertisingResponsible for NON-GLAResponsible for advertising brand exposureTenant interaction pertaining to NON-GLA advertising andTake ownership of work, be responsible for performance relating to your goals &Ad-hoc AdminAttention to detail must beWill be required to travel on occasion and attend to promotional/exhibition activities whereAd-hoc assisting with cold calling, training, sourcing of pop-upAssist in with leasing and special projects as directed and assigned from time to timeQUALIFICATIONS, COMPETENCIES AND SKILLS Minimum of Grade 12Bachelor’s degree in marketing Property or equivalent (Advantageous)Minimum of 3 years’ experience in similarPassion for retail and marketingProficient in Microsoft Word, Excel, OfficeExcellen
https://www.jobplacements.com/Jobs/E/EXHIBITIONS--PROMOTIONS-MANAGER-1266279-Job-Search-02-26-2026-01-00-15-AM.asp?sid=gumtree
14d
Job Placements
1
SavedSave
Minimum RequirementsMinimum 1 Year experience in an insurance call centre environmentGrade 12 / Matric Clear criminal recordStrong communication skills (verbal and written)Computer literate (MS Office and CRM systems advantageous)Ability to work under pressure and meet targetsKey ResponsibilitiesHandle inbound and outbound customer calls professionallyAssist clients with policy queries, amendments, and product informationPromote and upsell insurance products where applicableEnsure accurate capturing of customer information on internal systemsMaintain compliance with company and regulatory requirementsDeliver excellent customer service and maintain client relationshipsMeet daily, weekly, and monthly performance targetsCompetencies & SkillsStrong customer service orientationSales and negotiation skillsAttention to detail and accuracyProblem-solving abilityTime management and organisational skillsTeam player with a positive attitude
https://www.jobplacements.com/Jobs/C/Call-Centre-Agent-1262021-Job-Search-02-12-2026-10-11-33-AM.asp?sid=gumtree
1mo
Job Placements
1
SavedSave
Quality Assurance Agent Mango5 has an exciting new campaign, and we are seeking a highly meticulous and focused Quality Assurance Agent. The quality assurance agent will support the campaign to ensure that sales agents comply with our quality standards, regulatory compliance and the approved script. This will include:
Verifying sales calls
• Search for and listen to call recordings.
• Verify converted sales calls and allocate any incorrectly captured information to the supervisor or sales agent based on criteria set out.
Conducting overarching quality assessment tasks
• Assess and score agent calls based on criteria (e.g. compliance, accuracy of information provided to the customer, professionalism, etc.).
• Identify strengths, opportunities for improvement, and any compliance violations in customer interactions.
• Conduct and complete investigations as and when required and provide reporting based on findings.
• Provide detailed, insightful and constructive feedback on evaluations.
• Enter quality assurance (QA) data into spreadsheets to track scores and trends.
• Adhere to high levels of quality standards and meet monthly QA targets.
Contribute to continuous improvement of quality in the unit
• Conduct weekly feedback sessions with team leaders to discuss individual and team performance.
• Proactively communicate internally with key stakeholders and management concerning quality issues, improvement initiatives, and overall performance.
• Provide team leaders and managers with weekly/monthly combined assessment reports based on the errors made and discuss performance.
• Provide coaching and training to ensure that product knowledge is continuously developed and that the required standard for product knowledge is maintained.
This role has the following requirements:
Qualifications
• Matric certificate or equivalent.
Experience
• QA experience in a call centre environment preferred.
• Minimum of 2-years call centre experience in long term insurance.
Skills and behaviours
• Ability to work with minimum supervision, adapt to a changing environment quickly and think independently.
• Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment.
• Demonstrate attention to detail and accuracy in work, especially in composing, typing, proofing, establishing priorities and meeting deadlines.
• Results driven, strive to exceed goals, and motivates themselves and others to achieve positive outcomes.
• Communicates effectively both verbally and in writing with managers, colleagues and individuals inside and outside the organisation.
• Exhibit a professional manner in dealing with others and work to maintain constructive working relationships.
Ability to handle multiple tasks in a production-driven environment.
Working Hours :
• Monday to Friday: 8am to 5pm
Remuneration:
• Monthly basic: R7000
• Additional commission and in...Salary: RMin salary: 7000.Job Reference #: 201130
1y
Mango5
1
SavedSave
Insurance Sales Consultant
Are you ambitious, self-motivated and success driven? Join our successful and continually growing team of sales agents.
Mango5 is one of the top BPO Outsource Centres in South Africa, offering outsourced services to local and international clients. Our Contact Centre in Cape Town has a rich history of delivering best in class BPO services.
The health and safety of our employees is of utmost importance to us. We comply with the COVID regulations and strict health safety measures have been implemented at our premises.
Requirements
• Exceptional communication and negotiation skills
• Matric Essential
• Clear Criminal record
• Sales and/or call centre experience advantageous
• Computer literate with good data capturing capabilities
Working Hours
• Monday, Wednesday and Thursday 8am to 5pm
• Tuesday (Marathon Day) 8am to 8pm
• Friday 8am to 3:30pm You will be required to work 1 Saturday per month 8am to 1:30pm
Work from home will only be applicable during lockdown. On-site training with the option to work from home thereafter. Once lockdown is lifted, you will be required to resume duties at our premises.
Remuneration
• R5000 basic
• Uncapped commission incentives
• Emergency Assistance
• Access to E-Learning portal for personal development
Please attach your most recent and up to date CV with your application.
Please note that due to the high volume of CVs received; only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position.
We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.Salary: RMin salary: 5000.Max salary: 5000.Job Reference #: 201121
1y
Mango5
1
SavedSave
Customer Service Agent Mango5 has an exciting new campaign, and we are seeking a personable, customer centric and service driven Customer Service Agent. The customer service agent will be responsible for addressing inbound customer calls that are not complaints nor policy change requests. This individual will mostly be dealing with potential new customers that may want to purchase the policy.
Their duties will include:
Describe the product benefits and features to potential customers
• Describe the product to potential new customers.
• Answer potential customers questions regarding the product to be taken to market.
• Let customers or clients know about additional product features and benefits.
• Continuously learn about the companys products/services and remain up to date with any changes.
Convert potential customers into leads
• Convert customer queries that are received into sales leads.
• Meet personal sales targets and call handling quotas.
• Follow communication procedures, guidelines and policies.
Escalate/solve any challenges and issues that customers are raising
• Identify common issues raised by potential customers related to the product or business.
• Investigate and solve customer problems.
• Escalate customer problems that need to be solved at a more strategic level.
• Meet with management to discuss possible improvements to the companys customer service.
This role has the following requirements:
Qualifications
• Matric Certificate
Experience
• A min of 1 year proven customer support experience or experience as a Client Service Representative.
Skills
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication skills.
• Ability to multi-task, prioritize and manage time effective
Working Hours :
• Monday to Friday: 8am to 5pm
Remuneration:
• Monthly basic: R6500
• Additional commission and incentive earnings.
Benefits:
• Medical Insurance
• YouAssist Access to emergency response, trauma and home assist
• Internal LMS access to online courses to aid with professional, writing, and personal development
Email your latest updated CV to recruitment@mango5.co.za. Please note that due to the high volume of CVs received only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position.
We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available in future.Salary: RMin salary: 6500.Job Reference #: 201129
1y
Mango5
1
SavedSave
A leading organisation is seeking a highly skilled and experienced Credit Operations Manager to oversee and optimise the performance of its collections department. The successful candidate will play a pivotal role in managing day-to-day operations, driving performance, minimising bad debt, and fostering a culture of continuous improvement and compliance.This is an excellent opportunity for a strategic and hands-on leader with a solid track record in managing large credit and collections teams.Key Responsibilities:Manage daily operations of a large collections call centre (approximately 200 agents) handling early-stage outbound and inbound collections.Ensure departmental targets for collections and delinquency are consistently achieved or exceeded.Maintain and continuously improve collections processes, systems, and performance metrics.Promote a culture of high performance and accountability, supporting staff through training, coaching, and performance development.Monitor absenteeism, lateness, attrition, and implement corrective actions where necessary.Conduct regular portfolio performance reviews and contribute to strategy discussions with senior management.Liaise with internal teams to improve efficiency and reduce bad debt exposure.Stay up to date with relevant legislation and technological developments to enhance operational outcomes.Lead recruitment and onboarding processes to ensure high-quality hires.Drive both technical and soft skills development initiatives for the team.Handle performance management and IR matters in line with company policies.Collaborate with Dialler and IT support teams to resolve issues and optimise strategy.Provide input into collections strategies and propose innovative improvements.Requirements:Matric (Grade 12) is essential.Minimum of 57 years experience in an operational Collections Manager role.At least 7 years experience within the collections industry with a proven ability to meet or exceed performance targets.Prior experience as a Collections Agent and/or Supervisor is advantageous.Deep understanding of collection methodologies and best practices.Strong background in team leadership, performance management, and operational planning.Proven track record of driving change, improving processes, and implementing strategic initiatives.Experience analysing reports and data to drive business decisions.Strong leadership and team management abilitiesExcellent time management and organisational skillsHigh attention to detail and accuracyStrong analytical and numerical aptitudeAbility to work under pressure and manage multiple prioritiesProactive approach with a continuous improvement mindsetExcellent communication, coaching, and problem-solving skillsAbility to convert data insights into
https://www.executiveplacements.com/Jobs/C/Credit-Operations-Manager-1202183-Job-Search-7-10-2025-5-48-29-PM.asp?sid=gumtree
8mo
Executive Placements
1
SavedSave
ENVIRONMENT:Are you passionate about data, analytics, and turning complex marketing performance insights into clear, actionable recommendations? Then join our client who is a purpose-driven Australian insurance company launching a new brand and seeking a Marketing Analyst based in South Africa. The role focuses on owning marketing analytics, tracking, and integrated reporting across the digital ecosystem, translating complex performance data into clear, actionable insights to optimise and elevate digital marketing performance across channels. The Marketing Analyst will own marketing measurement and insight generation, maintaining tracking infrastructure and measurement frameworks while delivering integrated performance dashboards across multiple platforms. Working closely with internal teams and external agencies, the role ensures data accuracy, analyses performance drivers, supports campaign optimisation, and provides visibility across acquisition and conversion funnels to enable faster, data-driven marketing decisions. DUTIES:Marketing Analytics & MeasurementOwn and optimise tagging and digital measurement across GA4, GTM, and UTM frameworks.Maintain the marketing measurement framework and GA4 tagging dictionary.Define and validate all campaign tracking requirements with the Digital Marketing Specialist.Build and maintain GA4 dashboards and custom reporting views.Develop detailed marketing performance dashboards in Power BI, integrating campaign, lead, conversion, and spend data. Marketing Reporting & Performance MonitoringDeliver daily, weekly, and monthly marketing performance dashboards and reports.Track results against KPIs, identify trends and variances, and highlight efficiency improvement opportunities.Build integrated marketing performance reports across channels and platforms.Collaborate with the Business Intelligence team to enhance Qlik Sense dashboards.Partner with the call centre team to understand lead quality and feed operational insights into marketing performance analysis. Campaign Performance AnalysisAnalyse cross channel campaign performance and diagnose what’s driving results.Evaluate CPL, CPS, conversion rates, cancellation rates, and ROI.Present clear, actionable insights and recommendations to guide media investment and channel strategy. Competitor & Market InsightsMonitor competitor digital activity and indicative media spend.Prepare quarterly competitor and market performance reviews to support planning and channel optimisation. Customer Experience & Brand TrackingAnalyse NPS, customer feedback, brand tracking studies, an
https://www.executiveplacements.com/Jobs/M/Marketing-Analyst-Remote-1260863-Job-Search-02-10-2026-03-00-17-AM.asp?sid=gumtree
1mo
Executive Placements
Save this search and get notified
when new items are posted!
