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Results for inbound call centre in "inbound call centre", Full-Time in Jobs in South Africa in South Africa
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Job Title: Inbound Call Centre AgentLocation: Cape Town, Western Cape, South AfricaEmployment Type: Full-timeJob SummaryWe are seeking a customer-focused and professional Inbound Call Centre Agent to join our team in Cape Town. The successful candidate will handle incoming calls, assist customers with queries, resolve issues efficiently, and deliver a high standard of service while maintaining company policies and procedures.Key ResponsibilitiesAnswer incoming calls promptly and professionallyAssist customers with inquiries, complaints, and service requestsProvide accurate information about products, services, and processesResolve customer issues on first contact where possibleEscalate complex queries to the appropriate department when necessaryCapture and update customer information on internal systemsMaintain detailed records of interactions and transactionsMeet daily, weekly, and monthly performance targets (KPIs)Adhere to quality assurance standards and compliance requirementsDeliver excellent customer service and build positive customer relationshipsMinimum RequirementsGrade 12 / Matric certificatePrevious call centre or customer service experience (preferred)Strong verbal and written communication skills in English Good listening and problem-solving skillsBasic computer literacy (MS Office and CRM systems)
https://www.jobplacements.com/Jobs/I/Inbound-Call-Centre-Agent-1275065-Job-Search-03-25-2026-03-00-16-AM.asp?sid=gumtree
13d
Job Placements
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10
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Description:As a Sales Consultant, youll be the voice of their brand, handling inbound and outbound interactions with both existing and prospective customers. Your focus will be on retention, new policy sales, and ensuring every customer feels valued and supportedResponsibilities: SalesPromote products through inbound and outbound calls.Identify customer needs and recommend suitable coverage options.Achieve individual and team sales targets while maintaining customer satisfaction.RetentionEngage existing policyholders and support their transition to new products.Address questions and concerns, reinforcing the value of keeping pets insured.Team Collaboration Participate in team meetings, coaching, and training sessions.Share feedback and ideas to enhance performance and customer experience.Join daily stand-up meetings.Systems and AdministrationAccurately document customer interactions.Ensure compliance with internal procedures and regulatory standards.Escalate complex issues appropriately.General Adhere to company policies and procedures.Perform other duties as required to support business success.Requirements:Minimum Grade 12 / National Senior Certificate.Experience in sales, customer service, or a call centre environment.High emotional intelligence, empathy, and a customer-first mindset.Strong communication skills in Englishboth verbal and written.Confidence to ask the right questions and understand customer needs.Computer literacy and multitasking ability.Working hours and Shifts:Shifts will include: Monday to Friday: Midnight Start (00:00 08:00) or Early Morning Start (03:00 11:00). Alternating weekly. Hours are subject to change based on business needs and daylight savingsCompetitive Market Related Salary!Please note only candidates that meet the minimum requirements will be considered. Please follow our website and social media channels to be the first to know when our clients have new vacancies!
https://www.jobplacements.com/Jobs/S/Sales-and-Service-Consultant-1277116-Job-Search-04-01-2026-04-02-25-AM.asp?sid=gumtree
6d
Job Placements
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Job description:The Acquisitions agent is responsible for sales and lead conversion targets.Marketing of company to both existing and new customers.Follow up on outstanding leads and/or queries.Handle inbound and make outbound calls according to campaigns.Demonstrate excellent knowledge of product, service offerings and systems.Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and company sales strategy.Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance with companys quality standards and values.Selling value-added services.Up selling of company products.Obtaining referrals from new company customers.Provide constant feedback to intermediaries, management and other departments regarding status of leads.Ensure quality benchmarks are achieved.Manage time and workloads to ensure that deadlines and targets are met.Align own behaviour with company culture and values.Ensure achievement of own performance requirements.Establishing, building and maintaining relationships with our various partners.Contract administration, feedback and daily statistical reporting.Scheduling fitments of company units.Rescheduling appointments.Checking/Maintaining high Quality of schedules.Management of potential cancellations. Competencies Required:Selling skills (objection handling & negotiation).Customer centric.Attention to detail.Deadline and results driven.Initiative.Teamwork.Judgment/Problem solving.Tolerance for stress.Interpersonal and communication skills.Influencing. Job Requirements:Matric.1-2 years previous call centre experience in a sales environment is essential.RE 5, 120 FAIS credits advantageous.MS Office knowledge (Basic or Intermediate Excel).
https://www.jobplacements.com/Jobs/A/Acquisitions-Agent-Gauteng-1205710-Job-Search-7-23-2025-9-16-21-AM.asp?sid=gumtree
9mo
Job Placements
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Responsibilities:Handle inbound and outbound customer calls professionallyAssist customers with general enquiries and service bookingsCapture and update customer information accurately on the systemFollow up with customers regarding appointments and queriesMaintain a high level of customer satisfactionWork towards achieving call centre targets and service standardsRequirements:Previous customer service experience (call centre experience advantageous)Good telephone etiquette and strong communication skillsBasic computer literacy with data capturing experienceAbility to work under pressure and meet targetsStrong organisational and time management skillsProfessional and friendly manner Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful.Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application. Applications should be submitted no later than 2 weeks from advertising.
https://www.jobplacements.com/Jobs/P/Passenger-Vehicle-Call-Centre-Agent-Northern-Subur-1271962-Job-Search-03-16-2026-04-03-42-AM.asp?sid=gumtree
22d
Job Placements
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Customer Support Agent - HermanusJoin a fast-growing fintech authorised by the South African Reserve Bank.Hermanus, Western Cape (On Site) | R18 000 - R25 000 per monthAbout Our ClientThe client is a fintech company operating as an Authorised Dealer with Limited Authority (ADLA) under the South African Reserve Bank. The business delivers secure, tech-enabled financial services with a focus on innovation, agility, and service excellence.The Role: Customer Support AgentThis role exists to provide professional, computer-based customer support across multiple digital channels including WhatsApp, Facebook, and inbound/outbound calls. It contributes to the business by ensuring a smooth and positive user experience through account guidance and troubleshooting. The main focus areas include assisting with onboarding, resolving queries, and maintaining customer trust through accurate communication.Key ResponsibilitiesPossess 1-3 years of experience in a customer support or online service role.Provide real-time support to customers via WhatsApp, Facebook, email, and phone.Assist users with onboarding and account verification queries.Troubleshoot technical or account-related issues with efficiency and empathy.Escalate unresolved issues to the relevant departments when necessary.Document customer interactions and maintain up-to-date records.Collaborate with compliance and operations teams to ensure seamless service delivery.Work scheduled shifts, including weekends and public holidays as required.About You1-3 years of experience in a customer support or online service role.Strong written and verbal communication skills.Confident using computers, mobile apps, and online chat tools.Calm and professional when handling high-pressure situations.Fast learner with excellent attention to detail.Team player with a proactive and responsible attitude.Comfortable working shifts, including weekends and holidays.
https://www.jobplacements.com/Jobs/C/Customer-Support-Agent-Hermanus-1275043-Job-Search-3-25-2026-4-10-06-AM.asp?sid=gumtree
13d
Job Placements
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This is a pure field sales role focused on building relationships, generating new business, and driving revenue across the healthcare sector.Proven outbound field sales experience is nonâ??negotiable.Experience in the medical or healthcare industry is a strong advantage, but not essential for the right candidate.If youre hungry, disciplined, and motivated by strong earning potential with performance upside, this role is built for you.Current Team StructureYou will be supported by a strong internal team:Sales & Admin Team: Handles inbound leads, quotes, and client supportOperations: Manages stock, logistics, and dispatchTechnical Team: Repairs, servicing, and afterâ??sales supportManagement: Strategy, partnerships, and growthYour role = outbound sales + revenue generationKey ResponsibilitiesConduct 610 field visits daily across GautengBuild relationships with:Doctors, clinics, and hospitalsPharmacies and other healthcare providersRetirement homes and care facilitiesGenerate new leads, referrals, and opportunitiesPromote and sell medical equipmentManage pipeline, followâ??ups, and reportingAssist with quotes and light admin Highâ??Value Target MarketsPulmonologists & respiratory clinicsSleep clinics (CPAP focus)Frail care & rehabilitation centresHome care & nursing agenciesOncology & wellness centresRemuneration & IncentivesBasic Salary: R12,500 CTCPetrol Allowance: R5,000Commission: 2.5% on all sales (excl. VAT)Performance Incentives:Structured bonus tiers linked to monthly sales performanceAccelerated incentives for exceeding key revenue milestonesDesigned to reward consistency, growth, and top performersThis is a performanceâ??driven role with uncapped upside.Additional BenefitsCompany laptopCompany mobile phone (data + calls)Strong internal support teamEstablished and growing brand in the healthcare spaceProbation Period (Important)Permanent role subject to a 3â??month probation periodPerformance, activity levels, and cultural fit will be assessedThe company reserves the right to terminate employment during probation if expectations are not metWe are building a highâ??performance team.Working Hourshttps://www.jobplacements.com/Jobs/F/Field-Sales-Representative-Healthcare-Sector-1274759-Job-Search-03-24-2026-04-30-03-AM.asp?sid=gumtree
14d
Job Placements
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AI Lead Review & Appointment ModeratorEnsure lead accuracy and high quality service standards by acting as a quality control layer for an AI engagement system.Remote, Customer Support, R15000 About Our ClientThe company provides an AI engagement system that handles property enquiry leads. It acts as a service provider for estate agent clients to assist with lead conversion and appointment management.The Role: AI Lead Review & Appointment ModeratorThe AI Lead Review & Appointment Moderator is responsible for reviewing and validating property enquiry leads handled by the AI engagement system. The role exists to ensure that leads and appointments passed to estate agent clients are accurate, relevant, and high quality. It serves as a quality control layer to maintain service standards and ensure the best possible lead conversion outcomes.Key ResponsibilitiesReview inbound property enquiry leads processed by the AI system.Check lead details for accuracy and completeness.Review AI call transcripts and message conversations with leads.Escalate any AI errors, unusual interactions, or client issues to the operations team.Provide relevant moderation notes based on the AI call transcripts and message conversations.Ensure approved leads and appointments are correctly passed to estate agent clients.Experience in customer service, lead qualification, or call centre roles is preferred.Familiarity with estate agency or property enquiries is a plus.About YouStrong attention to detailExcellent written EnglishAbility to assess lead quality quickly and accuratelyComfortable using CRM systems and web-based toolsExperience in customer service, lead qualification, or call centre roles (preferred)Familiarity with estate agency or property enquiries (preferred)Experience reviewing chat or call transcripts (preferred)
https://www.jobplacements.com/Jobs/A/AI-Lead-Review--Appointment-Moderator-1272351-Job-Search-3-17-2026-4-33-26-AM.asp?sid=gumtree
21d
Job Placements
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Call Centre Agent - Customer CareSeniority Level: 2-5 yearsType: PermanentJob Summary:As a Call Centre Agent, you will be the first point of contact for our customers, providing exceptional support and assistance with their inquiries and issues. This role is essential in ensuring our customers have a positive experience with the Volvo brand.Key Responsibilities:Operational Oversight:Handle inbound and outbound calls, emails, and chats from customers regarding inquiries, issues, and feedback.Provide accurate and timely information about Volvo products, services, and policies.Resolve customer complaints and issues effectively, ensuring a high level of customer satisfaction.Ensure compliance with company policies and industry regulations.Problem Resolution:Investigate and resolve customer issues, escalating complex cases to the Call Centre Supervisor as needed.Follow up with customers to ensure their issues have been resolved to their satisfaction.Document customer interactions and solutions on the Salesforce system.Customer Service Excellence:Maintain a customer-centric approach in all interactions, focusing on delivering a positive customer experience.Demonstrate empathy, patience, and professionalism when dealing with customers.Collaborate with team members to share knowledge and best practices.
https://www.jobplacements.com/Jobs/C/Call-Centre-Agent-Customer-Care-1270088-Job-Search-03-09-2026-10-28-58-AM.asp?sid=gumtree
1mo
Job Placements
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We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.Call Center Representative Responsibilities:Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.Building lasting relationships with clients and other call center team members based on trust and reliability.Utilizing software, databases, scripts, and tools appropriately.Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.Making sales or recommendations for products or services that may better suit client needs.Taking part in training and other learning opportunities to expand knowledge of company and position.Adhering to all company policies and procedures.
https://www.jobplacements.com/Jobs/A/Airport-Call-Center-Representative-1269684-Job-Search-03-08-2026-23-00-15-PM.asp?sid=gumtree
1mo
Job Placements
1
Position Overview:To provide world-class telephonic and online support to users of the VeriClaim Billing System. Ensure ultimate customer satisfaction for both internal and external clients by resolving queries within the given turnaround times.Reports to:Support Centre Team LeaderExperience:Minimum of 1 year’s VeriClaim Experience.Previous experience working in a Support Centre environment will be an advantage.Essential Job Functions:Manage large amounts of inbound and outbound calls.Manage large volumes of tickets within set time frames.Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.Evaluate concerns of the customers and provide logical workable solutions.Escalate issues to relevant department, for further investigation, where needed.Build sustainable relationships and engage customers by going the extra mile.Meet induvial and team qualitative and quantitative targets.Document all call and ticket information according to standard operating procedures.Manage after hour emergency queries on a rotation basis.Skills and Functional Requirements:Understanding and working knowledge of functionalities on VeriClaim.Customer focused & ability to build customer relations.Ability to take responsibility for work done.Effective management skills.Ability to take initiative.Ability to manage multiple tasks simultaneously.Excellent time management and organisational skills.Deadline focused.Excellent problem-solving skills.Analytical thinker.General knowledge of Microsoft, Word and Excel.Excellent command of spoken and written English.Knowledge of the Private Medical Aid industry.Excellent communication skills verbal and written.Excellent Telephone and email etiquette.Detail orientated.Highly motivated and enthusiastic and able to work
https://www.jobplacements.com/Jobs/S/Support-Centre-Agent-1270894-Job-Search-03-11-2026-07-00-16-AM.asp?sid=gumtree
1mo
Job Placements
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1
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MINIMUM REQUIREMENTS:National Senior Certificate (diploma or bachelors pass with a minimum of 50% for AFRIKAANS and Maths Literacy or Mathematics is essential)1-2 years of Customer Service or Sales experience required.Relevant tertiary qualification (health or business-related diploma / degree is highly advantageous)Computer literacy (MS Word, Excel and Outlook)Clean criminal historyROLES AND RESPONSIBILITIES:Engage with clients and/or intermediaries through various servicing channels (inbound calls, emails, walk-in interactions etc.) in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.Take ownership of complaints and ensure they are resolved timeously and effectively.Provide clients with the relevant information and documentation as required in line with policy guidelines.Capture and update client information on relevant system/s, based on data received from the client.Accurately complete all administrative and reporting requirements within agreed timeframes.Adhere to legislative / compliance requirements in the service process.Identify and report process and system failures and enhancements to improve client experience.Investigate client queries within the agreed service level and ensure that client receives timeous feedback.Escalate client queries to the relevant department or stakeholder.Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services.Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.Provide authoritative, expertise and advice to clients and stakeholders.Build and maintain relationships with clients and internal and external stakeholders.Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.Note:Your interview will be conducted in AFRIKAANS. In order to be successful, you will be required to pass an online assessment and background verification checks.If we have not contacted you directly within two weeks of submitting your CV, it is reasonable to assume that your application is unsuccessful.Cut off date for CV submission is: 13 March 2026Click on the APPLY button to upload your CV. CVs received via direct email cannot be considered.
https://www.jobplacements.com/Jobs/O/Oproepsentrum-Agent-Call-Centre-Agent-1270048-Job-Search-03-09-2026-10-17-42-AM.asp?sid=gumtree
1mo
Job Placements
1
Build relationships with the EmployersDaily servicing of employersChecking monthly employee schedules for accuracyAssisting with any issue an Employer may have around the membership of their employees on the cover.Provide monthly interaction with the client.Building ongoing relationships with key stakeholders at clientsPerform any other task entrusted by Management. Provide customer care support to members/companiesProvide customer care support to members/companies.Assist with all forms of enquiries from customers and management (telephonic and email)Be responsible along with other teammates for the inbound calls for all lines assigned to Group Schemes.Assist with the Please Call Me numbers.Ensure that the necessary departmental reporting is adhered to.Provide support and assistance to the Sales Executives and Take on Team.Assist any group scheme member with any query or claim that may be received by the department, follow up and provide feedback to the relevant party. Ensuring that treating customers fairly is adhered to at all costs. Conduct general administrative dutiesBe assigned and responsible for an assigned group of companies dealing with interalia:Ensuring that New Companies are captured correctly on CRM. Maintenance of the assigned companies information.Compliance with FICA regulationsCapturing of new member applications and ongoing applicationsEnsuring all the necessary member information is received from the assigned companyCheck that policies are captured correctly and correct any errorsConfirming new memberships by sending a membership certificate to the Company together with the expected premium.Requesting membership packs from fulfilment and ensure all information is accurately reflected.Responsible for delivering the Welcome packs to the companyNotify Finance of any new members, member additions or cancellations for the companiesMonthly checking of the Bordereau to ensure it matches the CRM system.Monthly checking of the assigned companies Bordereau to ensure that the amounts are correct.Ensure that membership movements are correctly received by the various Providers (PPN,Mediscor, PAMC, DRC, Specsavers).Responsible for all necessary communication is sent to the assigned company contact.Regular contact with assigned company contacts doing general PR calls.Ensure that your assigned companies are fully compliant and that the required monthly premiums are pa
https://www.jobplacements.com/Jobs/C/Client-Relationship-Officer-1270163-Job-Search-3-10-2026-2-13-09-AM.asp?sid=gumtree
1mo
Job Placements
1
Corner Life is a fast-growing insurance company offering innovative short- and long-term cover. We focus on accessible, client-first solutions with a strong culture of professionalism and service excellence.Role Overview:We’re seeking a target-driven Call Centre Sales Consultant to grow our short-term book. You’ll handle inbound/outbound sales, quoting, onboarding, and policy amendments.Key Duties:Generate and convert leadsPrepare and follow up on quotesEducate clients on cover optionsHandle renewals, amendments, upsellingMeet sales and productivity targetsRequirements:Matric (Grade 12)RE5 (or willingness to obtain)1–2 years in short-term insurance (Cartrack, Nestar & Miway)Strong communication, admin & CRM skillsIdeal Traits:Confident, goal-driven, and resilientSolution-oriented and client-focusedPerks:R3000 Basic, Plus, Uncapped Commission on top of salaryGrowth & training opportunitiesRivonia-based with a strong support teamSEND CV to: cv@cornerlife.co.za
14d
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