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Results for Jobs in Higgovale in Higgovale
1
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Asset Management and Procurement
Key Areas of responsibility
Manage the company assets for the Cape Town, JHB and KZN offices Ensure new starters have the necessary equipment Ensure equipment is retrieved from terminated employees Manage all other assets such as headphones, data cards and other hardwareWork closely with the Head of IT to report any deviations Maintain strict measures to ensure equipment is not mishandled
https://www.ditto.jobs/job/gumtree/1010562255&source=gumtree
8mo
CallForce
1
Callforce success is all down to our people. And now we’re looking for outstanding salesman to join the best team in the business. If you’re ready to take your sales career to the next level, get paid for every sale and enjoy the kind of career development opportunities that come with every role at Callforce, we’d love to hear from you.
With a starting salary of R7000, and an uncapped commission scheme that kicks in from your very first sale.
You will be taking on the US market!!
Grow your sales career:
When our people grow, so does our business. That’s why we’ll give you everything you need to achieve your career ambitions.
What you’ll do as a Salesman:
We’re driven to find the best solutions for all our customers, and you’ll help to make that happen.
You’ll make outbound calls to our existing customers, identifying opportunities to create a package that saves them time and money through our unique One Bill solution.You’ll take a consultative sales approach, building your sales pipeline through straightforward, open, and honest conversations with our customers, getting a real understanding of their needs and how these change over time.You’ll achieve all of this as part of a wider team that’s inclusive, celebrates each other’s success together and supports all of us to be the best we can be.
Education and Experience:
MatricEnglish language proficiencyMinimum 2-3 years hardcore outbound sales experience within an international center is required (COLD CALLING)Typing speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillsPersuasivenessNegotiation skillsSalary Per productive hour, shift and travel allowance provided and incentives.
Working Hours:
Rotational shifts from 15h00pm – 04h00am (US HOURS)Transport providedNightshift allowance
Successful candidates will receive full product and systems training. Successful candidates would also need to work in an office environment, on USA time zones.
If you do not hear from us within 14 working days, please consider your application unsuccessful.
All successful candidates will be subject to pre-employment checks.
Attach those CV’s and GOODLUCK!!!!
https://www.ditto.jobs/job/gumtree/3121126066&source=gumtree
8mo
CallForce
1
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Role Purpose:
The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat. These consultants will be responsible for initiating contact with all Vodapay TNPS detractors, passives and not limited to these, by contacting them to recover the service experience and resolve their query, where a query cannot be resolved immediately on the close loop call it will be logged to the respective area of resolution and theClose Loop Consultant will case manage the query until resolved.
Knowledge & Education:
Matric:Preferred Subjects:
Maths/Maths LiteracyAccountingBusiness StudiesKnowledge of telecoms / Technology /Digital industry desirableNumeracy
Experience:Min 6 months call centre experiencePrevious Call Centre, Retail, customer facing experience highly recommendedGeneral understanding of complex billing and payment concepts, credits and rebates and re billing calculationsSkills & Competencies:Ability to multi-task between digital and frontline communication channels (chat, inbound and outbound)Multi-Screen NavigationOral and Written Communication Business writing chat skill requiredCustomer Service OrientationAttention to Detail (Generic)Problem SolvingAdaptabilityResilienceBe able to apply effective listening, questioning & probing skills to develop and comprehensively understand the customer’s requirementsIdentify areas that impact customer experience and provide insight to internal and Vodacom Improvement teams to drive Improvement opportunities.
Language:English proficientClear well-articulated
Working Hours: (subject to change based on operational requirements) Monday – Friday ( 08:00- 17:00) (subject to change based on operational requirements
https://www.ditto.jobs/job/gumtree/1076293714&source=gumtree
8mo
CallForce
1
We are currently seeking International Inbound Debt Sales Consultants!!!
If youve got what it takes, then get your fingers ready!!
Note: Read thoroughly with understanding.
US-based client is looking for dynamic inbound debt sale agents to win over customers/clients who are struggling/can not pay their debt on a night shift rotation.
This is a no cold calling center with more of a hot lead base of customers.
Education and Experience:
MatricEnglish language proficiency, written and verbalMinimum 2-years debt sales experience (MUST)Must have worked on international campaignsMUST have a neutral accentMUST have knowledge of debt collection techniquesMUST have sound negotiation skills (not negotiable)
Key Competencies and Skills:
Excellent communication skillsPersuasivenessNegotiation skillsMeet minimum productivity requirements for calls dailyManage customer accounts and callsCollection script needs to be adhered to at all timesCarry a professional conversation
Working Hours:
Rotational shifts from 15h00 PM – 04h00 AM
Company Description:
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as a Debt Collections Consultant and be part of a winning team. You will be servicing our global client, in the USA.
If you are a high performing, target driven individual, with great communication and negation skills, this opportunity is for you. You will be taking inbound calls and engaging with high profile clients in the USA to help them take control and get out of high debt.
Salary: R7,500 (basic plus commission)
Attach those CVs and GOOD LUCK!!!
https://www.ditto.jobs/job/gumtree/1567136070&source=gumtree
8mo
CallForce
1
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International Campaign
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as a Debt Collections Consultant and be part of a winning team. You will be servicing our global client, in the USA.
If you are a high performing, target driven individual, with great communication and negation skills, this opportunity is for you. You will be taking inbound calls and engaging with high profile clients in the USA to help them take control and get out of high debt.
Your daily activities will include
Meet the minimum productivity requirements for calls daily to ensure optimization of the collections function and achievement of the monthly collection target.Manage customer accounts and calls by logging onto and updating the relevant collections systems.Use the appropriate collections scripts and other tools available to verify clients identity and negotiate with customers to obtain a promise to pay (PTP) or to negotiate the repayment terms which will achieve the best outcome.For more complex accounts, analyze customers account history and provide the customer with a recommendation on the appropriate options available (e.g., account restructuring in the case of arrears amounts on multiple products to rehabilitate their account.Negotiate settlements to receive payment on a certain percentage of the debt,Although this is a scripted sale, your ability to carry a professional conversation and negotiate with the client is critical.
What you need
2 years debt sales experienceMust have worked on international campaignsHighly proficient in English, written and verbal.Must have a neutral accent.Must have knowledge of debt collection techniquesHave sound negotiation skills
What’s in it for you
Basic salary of R7500, increased to R8500, after your first month with usHighly competitive commission structure over and above the R8500 basic salaryTransport is provided as you will be working USA hours, 3pm to 4amFantastic growth opportunitiesExpand your knowledge of the global markets
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful.
https://www.ditto.jobs/job/gumtree/3842007040&source=gumtree
8mo
CallForce
1
SavedSave
International Campaign
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as a Debt Collections Consultant and be part of a winning team. You will be servicing our global client, in the USA.
If you are a high performing, target driven individual, with great communication and negation skills, this opportunity is for you. You will be taking inbound calls and engaging with high profile clients in the USA to help them take control and get out of high debt.
Your daily activities will include
Meet the minimum productivity requirements for calls daily to ensure optimization of the collections function and achievement of the monthly collection target.Manage customer accounts and calls by logging onto and updating the relevant collections systems.Use the appropriate collections scripts and other tools available to verify clients identity and negotiate with customers to obtain a promise to pay (PTP) or to negotiate the repayment terms which will achieve the best outcome.For more complex accounts, analyze customers account history and provide the customer with a recommendation on the appropriate options available (e.g., account restructuring in the case of arrears amounts on multiple products to rehabilitate their account.Negotiate settlements to receive payment on a certain percentage of the debt,Although this is a scripted sale, your ability to carry a professional conversation and negotiate with the client is critical.
What you need
1-2 years debt sales experienceMust have worked on international campaignsHighly proficient in English, written and verbal.Must have a neutral accent.Must have knowledge of debt collection techniquesHave sound negotiation skills
What’s in it for you
Basic salary of R7500, increased to R8500, after your first month with usHighly competitive commission structure over and above the R8500 basic salaryTransport is provided as you will be working USA hours, 3pm to 4amFantastic growth opportunitiesExpand your knowledge of the global markets
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful.
https://www.ditto.jobs/job/gumtree/2038725673&source=gumtree
8mo
CallForce
1
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Campaign ManagementDrive performance targetsSales forecastingKPI ManagementEmployee incentivesEmployee WellnessRecruitment and talent managementReporting and analyticsSuccession and RetentionClient management
YOU WILL NEED
3-5 years outbound sales campaign managementExperience in the Contact Centre environmentGood networking and relationship buildingTo collaborate with multiple departments to drive strategic objectives.Sound Judgement and decision-making abilities.Understanding of a target driven operations department
https://www.ditto.jobs/job/gumtree/2469810960&source=gumtree
8mo
CallForce
1
We have an exciting opportunity for Customer Service Representatives to join a dynamic team of tech experts focused on redefining superior customer service in the telecommunications sector.
This role is focused on providing professional inbound technical support for resolving technical customer queries with the goal of first call resolution and end-to-end service delivery.
SalaryGreat base salary and incentives with potential earnings of up to R 9000 per month
Key Responsibilities
Identify and respond to the customers’ needs with helpful solutions, delivering a high-quality serviceApply empathy and patience when dealing with irate customersApply excellent listening skills and probing techniques to establish relevant information to resolve the queryEnsure customer call backs to provide an update on the progress of the queryEnsure first call resolution on customer queriesStrive for excellence with every interaction
Minimum Requirements
Passion for customer service & must enjoy problem solving & exceeding customer expectationsExperience dealing with customer complaintsAt least 1 year experience in customer services, preferably in a call centerAt least 1 year technical support experienceMatricComputer literacy
Working Hours
06h00 – 22h00 Monday to Sunday on rotational shiftsAddress: 122 St Georges Mall Newspaper House, 2nd Floor, Cape Town
What you can expect
Value-driven company with a culture that focuses on “People Come First”Theoretical & practical world-class training to ensure you can apply what you have learnedExtensive support during incubation to ensure high levels of success in our dynamic operationLong-term growth opportunities
https://www.ditto.jobs/job/gumtree/1452298649&source=gumtree
8mo
CallForce
1
This is your chance to join CallForce, a fast-growing entrepreneurial BPO business that is flexible and agile. Carve out your place on our successful journey and secure your exceptional career growth protectory for the coming years by bringing your excellent BPO sales and management experience to complement our team.
Our Cape Town operation has this exciting opportunity for you to head up multiple USA outbound sales campaigns in our rapidly growing BPO operation to deliver exceptional results, in exchange for a highly lucrative remuneration package.
Work with our collaborative and dynamic BPO management team to deliver and grow our brand and operation by providing differentiation in a highly competitive sector.
Our objective is to create thousands of new jobs in SA servicing the USA Market. We are really looking for the right person to join us on this journey. We aim to achieve our goal to while having fun, securing growth for our team and stretching ourselves to step up to the next level!
What you will be responsible for delivering:
· Manage a team across multiple outbound sales campaigns of between 200 to 500 agents to significantly supersede targets and outperform competitors
· Develop and implement strategic and tactical operational plans to deliver exceptional results on a campaign-by-campaign basis.
· Use excellent interpersonal and communication skills to build and manage client relationships, manage client expectations and deliverables through consistent engagement with the key stakeholders, globally and locally.
· Work with analytics team to determine operational trends and provide solutions to increase sales, service, and quality levels to achieve and exceed targets.
· Implement and manage dynamic performance enhancement programs to ensure optimal delivery of results as well as agent retention and career development.
· Manage operating budgets to ensure cost efficiencies while balancing the need for investment to optimize operational performance.
· Ensure robust forecasting of resource requirements and collaborate with recruitment, training, QA, IT, WFM etc., to meet exacting standards and growth.
· Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for changes.
· Oversee quality control and other compliance applicable to the global client and local legislation.
The experience and skill you will bring:
· 5 + years of experience managing outbound sales contact centres with global USA clients
· Track record of superseding performance metrics
· Innovative and dynamic approach to optimising performance
· Experience in managing USA operations through the night and comfort with working USA daytime hours
· Relevant tertiary education a ...
https://www.ditto.jobs/job/gumtree/3838346646&source=gumtree
8mo
CallForce
1
Position – Dialer Administrator (Night Shift Campaigns)
Experience in outbound call center salesIT/Dialer experience (Preferred)Operational hours 1am – 10amIntermediary to expert in Excel ProficiencyReporting ExperienceMust have at least 3 years’ experience managing a dialerSalary is negotiable depending on your experience
https://www.ditto.jobs/job/gumtree/807920922&source=gumtree
8mo
CallForce
1
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Description
Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.
The successful applicant will be responsible for but not limited to the following job functions:
Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolvedServicing our members in a customer centric way to ensure that we live by our service principlesInvestigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.Maintaining the customer relationship database and logging call details as per procedure in order to address query.Achieving and exceeding key performance metrics relating to service delivery
Working hours : The contact center operates on a 24/7 basis and shifts are rotational
This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution.
Competencies and Skills required
Delivering results and meeting customer expectationsPresenting and communicating informationExcellent verbal and written communication skillsAnalyzing, Writing, and reportingDeciding and initiating actionWorking with peopleFollowing instructions and proceduresTime management
Education and experience required
*Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales
Matric (Compulsory)Basic MS Office Skills / Computer literateThe Business Writing Skill (Advantageous)Clear Credit & Criminal Record.Must be South African Citizen Available immediately / 2 weeks notice Fibre at home compulsory to accommodate potentially working from home when requiredMust be fully vaccinated
Salary : R 9500 per month
https://www.ditto.jobs/job/gumtree/2095135039&source=gumtree
8mo
CallForce
1
Great basic R6500 + Allowances + plus R4 000 commission
We are ramping up with a USA client, so join our team of dynamic Outbound Agents calling and converting hot leads for leading listed music streaming provider! No cold-calling involved!
What you can expect:
Fulfilling your full potential with the support of our experienced international sales team providing you with all the coaching and training you need!.
Experience:
Minimum 1-year outbound sales experienceEnglish language proficiency to engage with USA customersComputer proficiency to close your sales
Key Competencies and Skills:
Excellent communication skillsPersuasivenessNegotiation skills
Working hours:
Mon - Sat, rotational days
Rotational shifts from 15h00pm – 04h00am
Transport provided
https://www.ditto.jobs/job/gumtree/3302556682&source=gumtree
8mo
CallForce
1
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Recruitment Consultants
Callforce is an Award Winning BPO service provider delivering innovative and customized contact Centre solutions from SA to the Global Market.
Join us as a Recruitment Consultant and contribute to creating opportunities to people in the Western Cape Community.
What You’ll be Doing
Managing the end to end process. from designing new campaign ads. Screening and sourcing quality candidates. Apply critical mindset to ensure key skills candidates meeting campaign requirements. This role entails working closely with the Operations Departments so you must have strong relationship building skills. Strong sense of urgency and working in a pressurized environment is needed for this role.
During a Typical Day, You’ll
Write adverts and post on various platformsImplement initiatives & referral initiatives to attract outbound sales candidatesEnsure fulfilment of the end-to-end recruitment function including sourcing, telephonic screening, competency-based interviews, assessments, compliance & all other related functionsAll administrative related dutiesEnsure high quality standards are adhered to
Requirements
At least 2 years end to end recruitment experienceProven track record in meeting high candidate delivery Willing to be flexible for some Nightshift campaigns contactable references
Working Hours
Monday to Friday 8am to 5pmFlexible due to Operational requirements
Salary – R 8000 plus lucrative placement incentive
https://www.ditto.jobs/job/gumtree/3124845140&source=gumtree
8mo
CallForce
1
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TTEC is seeking an experienced Talent Acquisition Specialist to join our Enterprise Services team to start asap. Our Talent Acquisition team brings significant value and contribution to our company by differentiating our brand within the community and strengthening the company through the addition of talented and passionate people.
What you’ll be doing:
You’ll be managing the full-cycle recruitment for management, professional and executive hires within a specific business segment. This role is responsible for the sourcing, interviewing and selection of candidates for various levels of positions promoting a work environment that openly embraces individuals with diverse backgrounds and experiences. You will actively search for the brightest candidates utilizing best practice recruiting methodologies while representing and promoting TTEC and our core values.
What you’ll bring to us:
Develop effective sourcing strategies and techniques using an appropriate combination of direct sourcing, social recruiting, referrals, and other relevant passive recruitment methodsPartner with hiring managers to understand the skills and background required for each opportunity, providing expert advice and coaching throughout the recruitment processLead candidates through the recruiting process and ensure a fair, timely, transparent applicant experience that reflects our mission, purpose, vision and values of extraordinary customer (candidate) experience.Actively utilize all recruitment channels to form a knowledge base of where to find the best candidates for each particular role in order to consistently generate a healthy pipeline of high quality candidatesGuide HR Partners and Hiring Managers on candidate sourcing, recruitment channels and market conditions, teaming closely with both to understand team dynamic and cultureUtilize best practice methods, communications and processes which reflect our principals and standards of a world-class talent acquisition organizationDevelop a thorough understanding of TTEC, our value proposition, our segment and our values in order to qualify candidates and articulate our business
What skills you’ll need:
2-3 years’ experience of full life cycle recruiting, preferably with a combination of agency and corporate experience including 1 years experience working on complex, high level searches targeting Director level and aboveExcellent independent sourcing skills with experience and curiosity about the latest recruiting technologies and platforms, above and beyond job boards and LinkedInNationwide recruiting required, global experience preferredA sense of urgency and a relentless drive to find and connect with the best talentPrevious experience managing the recruiting and documentin...
https://www.ditto.jobs/job/gumtree/1769998169&source=gumtree
8mo
CallForce
1
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International Outbound Sales Consultants
USA based client is looking for dynamic outbound agents to call trial and/or recently lapsed trial customers to get them to become paid subscribers to satellite and online entertainment services on the night shift.
This is a no cold calling center with more of a hot lead based on Customers using the free subscription for 3 month, with a future work from home.
Successful candidates will receive full product and systems training.
Education and Experience:
Matric not essential English language proficiencyMinimum 1 year outbound sales experience within an International center is requiredTyping speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillspersuasivenessnegotiation skills
Salary: Per productive hour, shift and travel allowance provided and incentives.
Working hours: Mon - Sat rotational days
Rotational shifts from 15h00pm – 04h00am
https://www.ditto.jobs/job/gumtree/3338377734&source=gumtree
8mo
CallForce
1
We have an exciting opportunity for Customer Service Representatives to join a dynamic team of tech experts focused on redefining superior customer service in the telecommunications sector.
This role is focused on providing professional inbound technical support for resolving technical customer queries with the goal of first call resolution and end-to-end service delivery.
SalaryGreat base salary and incentives with potential earnings of up to R 9000 per month
Key Responsibilities
Identify and respond to the customers’ needs with helpful solutions, delivering a high-quality serviceApply empathy and patience when dealing with irate customersApply excellent listening skills and probing techniques to establish relevant information to resolve the queryEnsure customer call backs to provide an update on the progress of the queryEnsure first call resolution on customer queriesStrive for excellence with every interaction
Minimum Requirements
Passion for customer service & must enjoy problem solving & exceeding customer expectationsExperience dealing with customer complaintsAt least 1 year experience in customer services, preferably in a call centerAt least 6 months technical support experienceMatricComputer literacy
Working Hours
06h00 – 22h00 Monday to Sunday on rotational shiftsAddress: 122 St Georges Mall Newspaper House, 2nd Floor, Cape Town
What you can expect
Value-driven company with a culture that focuses on “People Come First”Theoretical & practical world-class training to ensure you can apply what you have learnedExtensive support during incubation to ensure high levels of success in our dynamic operationLong-term growth opportunities
https://www.ditto.jobs/job/gumtree/718443707&source=gumtree
8mo
CallForce
1
SavedSave
Description
Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.
The successful applicant will be responsible for but not limited to the following job functions:
Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolvedServicing our members in a customer centric way to ensure that we live by our service principlesInvestigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.Maintaining the customer relationship database and logging call details as per procedure in order to address query.Achieving and exceeding key performance metrics relating to service delivery
Working hours : The contact center operates on a 24/7 basis and shifts are rotational
This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution.
Competencies and Skills required
Delivering results and meeting customer expectationsPresenting and communicating informationExcellent verbal and written communication skillsAnalyzing, Writing, and reportingDeciding and initiating actionWorking with peopleFollowing instructions and proceduresTime management
Education and experience required
*Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales
Matric (Compulsory)Basic MS Office Skills / Computer literateThe Business Writing Skill (Advantageous)Clear Credit & Criminal Record.Must be South African Citizen Available immediately / 2 weeks notice Fiber at home compulsory to accommodate potentially working from home when required
Salary : R 9500 per month
https://www.ditto.jobs/job/gumtree/2227551317&source=gumtree
8mo
CallForce
1
SavedSave
Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss!
What You’ll be Doing
Do you have a passion for helping others & ensuring peace of mind? In this role, you’ll work to resolve the customer’s issues swiftly & handling customer enquiries over email, social media platforms & making outbound client follow ups.
During a Typical Day, You’ll
Answer incoming communications from customers over email or social media platformsPhoning customers back with relevant feedbackConduct research to provide answers for customers to resolve their issues
Requirements
MatricFluent English (Higher Grade English pass in Matric)2-3 years or more of customer service experience in a Contact CentreAutomotive experience of having worked in a complaints department, will be an advantage
Working Hours
09h00 – 23h00 Monday to Sunday on rotational shifts
What You Can Expect
Knowledgeable, encouraging, supporting and present leadershipDiverse and community minded organizationCareer-growth and lots of learning opportunities for aspiring minds
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers.
Youll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
https://www.ditto.jobs/job/gumtree/4109611862&source=gumtree
8mo
CallForce
1
SavedSave
Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss!
What You’ll be Doing
Do you have a passion for helping others & ensuring peace of mind? In this role, you’ll work to resolve the customer’s issues swiftly & handling customer enquiries over email, social media platforms & making outbound client follow ups.
During a Typical Day, You’ll
Answer incoming communications from customers over email or social media platformsPhoning customers back with relevant feedbackConduct research to provide answers for customers to resolve their issues
Requirements
MatricFluent English (Higher Grade English pass in Matric)2-3 years or more of customer service experience in a Contact CentreAutomotive experience of having worked in a complaints department, will be an advantage
Working Hours
09h00 – 23h00 Monday to Sunday on rotational shifts
What You Can Expect
Knowledgeable, encouraging, supporting and present leadershipDiverse and community minded organizationCareer-growth and lots of learning opportunities for aspiring minds
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers.
Youll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
https://www.ditto.jobs/job/gumtree/3670648234&source=gumtree
8mo
CallForce
1
Lead Human Capital and Talent Acquisition related functions for an iconic international brand setting up operations in the South African BPO Sector. Bring innovation and solutions regardingpeople management to positively impact business results. Act as the main point of the contact for the employees and managers operating at specified accounts and sites, proactively supporting the delivery of HR processes to operations.
Job Description• Understand all key business initiatives and goals for each supported business unit• Actively identify gaps, and manage risk• Proactively implement human capital solutions to challenges affecting the success of the business• Develop a Trusted Advisor relationship with key leaders at multiple levels within each supported business unit. Effectively partner with and leverage corporate support teams • Drive performance improvement plan, implement positive changes in the people management • Design and maintain organization vitality charts as the performance of the business unit improves • Challenge the organizational structure of the internal client and propose changes • Act as the ultimate point of contact for all escalated Human Capital issues.• Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective• Achieve 100% of assigned hiring goals by executing a recruiting plan using a core team of TA specialists.• Manage a strategic and tactical sourcing plan to support specific hiring goals• Manage, develop and maintain the communication flow and strategic partnership between the Talent Acquisition team, corporate support teams and internal and external stakeholders• Improve the key success metrics associated with hiring goals• Ensure compliance with recruitment best practice • Act as a Legal Representative on behalf of company in all human capital/ labourmatters• Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed contact centre service, sales and quality targets• Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes• Work with IT and infrastructure to ensure optimal operational efficiencies• Ensure all infrastructure meets agreed SLA standards.Requirements• Recent experience in a similar role ideally within a BPO Contact Center or similar services company.• Bachelor’s Degree • 5+ years’ experience as an HR business partner or HR Manager providing operations support • Knowledge an...
https://www.ditto.jobs/job/gumtree/3203824758&source=gumtree
8mo
CallForce
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