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Results for general worker in "general worker", Full-Time in Jobs in South Africa in South Africa
1
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CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional outsourced solutions to our clients. We are seeking a highly skilled Creditors Clerk to join our finance team; you would play a crucial role in ensuring our financial obligations are met promptly and accurately contributing to the overall financial health of our BPO.
Key Responsibilities:
Invoice Processing:
Receive, review, and verify invoices for accuracy, completeness, and proper authorization.
Code and enter invoices into the accounting system.
Match invoices with purchase orders and receipts to ensure accuracy.
Payment Processing:
Prepare and process payments, including checks, ACH transfers, and wire transfers.
Ensure that payments are made in compliance with company policies and terms negotiated with vendors.
Monitor and manage payment schedules.
Vendor Relations:
Maintain positive relationships with vendors and respond to inquiries in a timely and professional manner.
Resolve discrepancies and issues related to invoices and payments.
Negotiate payment terms and discounts when applicable.
Expense Reporting:
Reconcile employee expense reports, ensuring that expenses are within policy and supported by appropriate documentation.
Process and reimburse employee expenses in a timely manner.
Record Keeping:
Maintain accurate and organized records of all accounts payable transactions.
Assist in the preparation of financial reports related to accounts payable as needed.
Compliance:
Ensure compliance with financial and accounting policies and procedures.
Assist with audits and provide necessary documentation and information.
Reporting:
Generate reports related to accounts payable as requested by management.
Provide regular updates on accounts payable status to the finance team.
Qualifications:
High school diploma or relevant tertiary qualificationProven experience in an accounts payable or similar role.Knowledge of accounting principles and practices.Familiarity with accounting software and spreadsheet applications.Strong attention to detail and accuracy.Excellent organizational and time management skills.Effective communication and interpersonal skills.
https://www.ditto.jobs/job/gumtree/1060582784&source=gumtree
8mo
CallForce
1
SavedSave
CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients.
We are seeking motivated and driven Recruiters who will be responsible for driving the recruitment process for our BPO business based in Cape Town. Our ideal candidate will possess strong recruiting skills, BPO industry knowledge, and a focus on delivering a positive candidate experience while meeting staffing targets and business objectives.
Key Responsibilities:
Talent Acquisition:
Collaborate with hiring managers to understand staffing needs and create comprehensive job descriptions.Develop and execute effective recruitment strategies to attract qualified candidates.Source candidates through various channels, including job boards, social media, professional networks, and referrals.Ensure compliance with employment laws and regulations in the recruitment process.
Screening and Selection:
Review resumes and applications to identify qualified candidates.Conduct initial phone screenings and interviews to assess candidates qualifications, experience, and cultural fit.Coordinate and conduct in-person or virtual interviews with hiring managers.
Candidate Assessment:
Administer skills tests, assessments, and background checks as needed.Evaluate candidates technical skills, language proficiency, and suitability for specific roles.
Offer and Onboarding:
Extend job offers to selected candidates and negotiate compensation and employment terms.Collaborate with HR and onboarding teams to facilitate the smooth transition of new hires.
Qualifications:
Proven experience as a recruiter, with at least 1+ years of experience in BPO or related industries.Familiarity with BPO roles, such as campaign managers, team leaders, quality assurance etcStrong knowledge of recruitment best practices, including sourcing techniques and assessment methods.Proficiency in using applicant tracking systems (ATS)Excellent communication and interpersonal skills.Ability to manage multiple recruitment projects and prioritize tasks effectively.
As a Recruiter at CallForce you will be instrumental in building a high-performing team that can meet the outsourcing needs of our clients effectively.
https://www.ditto.jobs/job/gumtree/615040487&source=gumtree
8mo
CallForce
1
SavedSave
International Campaign
CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Join us as a Debt Collections Consultant and be part of a winning team. You will be servicing our global client, in the USA.
If you are a high performing, target driven individual, with great communication and negation skills, this opportunity is for you. You will be taking inbound calls and engaging with high profile clients in the USA to help them take control and get out of high debt.
Your daily activities will include
Meet the minimum productivity requirements for calls daily to ensure optimization of the collections function and achievement of the monthly collection target.Manage customer accounts and calls by logging onto and updating the relevant collections systems.Use the appropriate collections scripts and other tools available to verify clients identity and negotiate with customers to obtain a promise to pay (PTP) or to negotiate the repayment terms which will achieve the best outcome.For more complex accounts, analyze customers account history and provide the customer with a recommendation on the appropriate options available (e.g., account restructuring in the case of arrears amounts on multiple products to rehabilitate their account.Negotiate settlements to receive payment on a certain percentage of the debt,Although this is a scripted sale, your ability to carry a professional conversation and negotiate with the client is critical.
What you need
1-2 years debt review, debt consolidation or sales experienceMust have worked on international campaignsHighly proficient in English, written and verbal.Must have a neutral accent.Must have knowledge of debt collection techniquesHave sound negotiation skills
What’s in it for you
Basic salary of R7500, increased to R8500, after your first month with usHighly competitive commission structure over and above the R8500 basic salaryTransport is provided as you will be working USA hours, 3pm to 4amFantastic growth opportunitiesExpand your knowledge of the global markets
Shou...
https://www.ditto.jobs/job/gumtree/3771622411&source=gumtree
8mo
CallForce
1
SavedSave
International Campaign
CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Join us as a Debt Collections Consultant and be part of a winning team. You will be servicing our global client, in the USA.
If you are a high performing, target driven individual, with great communication and negation skills, this opportunity is for you. You will be taking inbound calls and engaging with high profile clients in the USA to help them take control and get out of high debt.
Your daily activities will include
Meet the minimum productivity requirements for calls daily to ensure optimization of the collections function and achievement of the monthly collection target.Manage customer accounts and calls by logging onto and updating the relevant collections systems.Use the appropriate collections scripts and other tools available to verify clients identity and negotiate with customers to obtain a promise to pay (PTP) or to negotiate the repayment terms which will achieve the best outcome.For more complex accounts, analyze customers account history and provide the customer with a recommendation on the appropriate options available (e.g., account restructuring in the case of arrears amounts on multiple products to rehabilitate their account.Negotiate settlements to receive payment on a certain percentage of the debt,Although this is a scripted sale, your ability to carry a professional conversation and negotiate with the client is critical.
What you need
1-2 years debt review, debt consolidation or sales experienceMust have worked on international campaignsHighly proficient in English, written and verbal.Must have a neutral accent.Must have knowledge of debt collection techniquesHave sound negotiation skills
What’s in it for you
Basic salary of R7500, increased to R8500, after your first month with usHighly competitive commission structure over and above the R8500 basic salaryTransport is provided as you will be working USA hours, 3pm to 4amFantastic growth opportunitiesExpand your knowledge of the global markets
Shou...
https://www.ditto.jobs/job/gumtree/1025305045&source=gumtree
8mo
CallForce
1
SavedSave
CallForce is an award- winning BPO service provider of innovative customised contact centre solutions from South African to the global market.
We are currently seeking a highly motivated and experienced Quality Assurance Team Leader to join our dynamic team. As a QA Team Leader, you will play a pivotal role in maintaining the highest standards of quality and ensuring the success of our international sales campaigns.
Key Responsibilities:
Lead and manage a team of QA analysts responsible for monitoring and evaluating sales agents performance in international campaigns.Develop and implement comprehensive QA processes and guidelines to ensure adherence to sales scripts, compliance standards, and best practices.Conduct regular quality assessments of sales calls, chat interactions, and other customer interactions to identify areas for improvement.Provide feedback, coaching, and training to sales agents to enhance their sales skills, product knowledge, and customer service abilities.Collaborate with campaign managers and trainers to develop and update training materials and ensure that sales agents are well-equipped to succeed.Generate and analyse QA reports and metrics to track performance trends, identify root causes of quality issues, and recommend corrective actions to present to client. Foster a culture of continuous improvement and quality excellence within the team.
Qualifications and Requirements:
3+ years’ experience in international sales campaigns, with a strong understanding of sales processes and techniques.
3+ years’ experience in a QA TL / similar role within a call center/ BPO or sales environment.
Excellent communication and leadership skills, with the ability to motivate and develop a high-performing team.
Proficiency in using QA tools and software.
Why Join CallForce:
Competitive salary package.
Opportunity to lead and make a significant impact on the success of international sales campaigns.
Collaborative and supportive work environment.
Access to ongoing training and development programs.
Work with a diverse team and participate in exciting global campaigns.
https://www.ditto.jobs/job/gumtree/3674825602&source=gumtree
8mo
CallForce
1
Job description
Callforce success is all down to our people. And now we’re looking for outstanding salesman to join the best team in the business. If you’re ready to take your sales career to the next level, get paid for every sale and enjoy the kind of career development opportunities that come with every role at Callforce, we’d love to hear from you.
With a starting salary of R7000, and an uncapped commission scheme that kicks in from your very first sale.
You will be taking on the US market!!
Grow your sales career:
When our people grow, so does our business. That’s why we’ll give you everything you need to achieve your career ambitions.
What you’ll do as a Salesman:
We’re driven to find the best solutions for all our customers, and you’ll help to make that happen.
You’ll make outbound calls to our existing customers, identifying opportunities to create a package that saves them time and money through our unique One Bill solution.You’ll take a consultative sales approach, building your sales pipeline through straightforward, open, and honest conversations with our customers, getting a real understanding of their needs and how these change over time.You’ll achieve all of this as part of a wider team that’s inclusive, celebrates each other’s success together and supports all of us to be the best we can be.
Education and Experience:
MatricEnglish language proficiencyMinimum 2-3 years hardcore outbound sales experience within an international center is required (COLD CALLING)Typing speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillsPersuasivenessNegotiation skillsSalary Per productive hour, shift and travel allowance provided and incentives.
Working Hours:
Rotational shifts from 15h00pm – 04h00am (US HOURS)Transport providedNightshift allowance
If you do not hear from us within 14 working days, please consider your application unsuccessful.
All successful candidates will be subject to pre-employment checks.
Attach those CV’s and GOODLUCK!!! (:
https://www.ditto.jobs/job/gumtree/863696426&source=gumtree
8mo
CallForce
1
SavedSave
Sales Trainer (Outbound Telesales)
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Professional and be part of a thriving team with many career development opportunities.
Were looking for a vibrant Sales Trainer to join our team in Cape Town to effectively deliver training that continuously improves the content and delivery styles for new trainees and existing agents.
What you will do
Facilitate training group as per Client curriculum requirements.Transfer of skills into different campaigns and accounts required for various industries.Conduct Training Needs Identification as per project requirements and report findingsAttend Quality Calibration sessions and ensure variance is less than 5%Take Calls for minimum 4 hours each month.Attend TTT with client or Master Trainer and ensure period sign off/certification is up to date.Self-upskill on industry updates and relevant knowledge.Communicate with team on Knowledge and Skill updates for relevant campaigns.Coordinate with OPS manager to help transition agents from Training to incubation as per expectations.Coach own Trainees on observed Knowledge and Skill gapsManage Attrition within Training groups with regular one-on-ones.Review Training content and suggest new ways of delivery to improve effectiveness.Complete Training Administrative tasks as per set timelinesContinuously monitor Process and Knowledge updates and suggest changes to Training content and delivery.Keep up to date with changes by attempting monthly Knowledge Assessment
Qualifications & Experience
Minimum 1 Years’ experience as a L&D Sales trainerExperience within BPO SectorExperience in telecommunications industry ideal Experience outbound sales
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role
https://www.ditto.jobs/job/gumtree/3651868258&source=gumtree
8mo
CallForce
1
SavedSave
Responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of ‘bottom performers’ as assigned or directed.
Responsibilities and expectations (not limited to):
Responsible for coaching, developing, and improving the abilities of incubation agent to effectively meet performance standards that lead to their successful graduation from the incubation programCoach all incubation agents making sure they achieve a benchmark of 80% on all activitiesPerform monitoring sessions and other development activities such as role playing, while meeting the required daily and weekly quotasManage and reinforce the schedules of incubation agents to ensure strong attendance throughoutMonitor maximum performance and ensure all agents performing below the 80% benchmark are communicated to managementProvide feedback through daily, weekly, and otherwise assigned reports to ManagementConduct daily, weekly, and otherwise assigned performance reviews of the incubationagents, as well as creating individual development plans where neededInfluence personnel decisions for assigned incubation agentsIdentifying process improvement opportunities with the strategy and curriculum used throughout the incubation course mapEnsures performance, graduation, and attendance goals of incubation are consistently met
Desired Experience and Qualifications
Previous coaching/training experience at a contact center is advantageousClear disciplinary RecordMatric Excellent communication skillsComputer literateClear criminal record.Must be South African Citizen
Competencies
Must be a people’s personMust be passionate about other people’s development and growth potentialMust be comfortable facilitating reports, analysis & elaborate presentations during trainingPresent and communicate informationCoping with pressures and setbacksDelivering results and meeting client expectationsExcellent administrations skillsAttention to detailGood verbal communication skillshttps://www.ditto.jobs/job/gumtree/2323078959&source=gumtree
8mo
CallForce
1
Our client offers a last-mile delivery service through their integrated ordering apps. They ensure reliable and timely delivery services and they are looking for a superstar query-solver to join their team in Cape Town, immediately. Duties:Solving customer queries on last-mile deliveries.Ensuring customer satisfaction.Providing technical support.Analyzing support trends. Requirements:Minimum 1 year of experience in a similar role handling queries on last-mile deliveries (non-negotiable).Be available immediately. Strong customer support skills.Able to work sufficiently on systems.Experience working on a MacBook is an added advantage.Able to work independently and with initiative.
https://www.executiveplacements.com/Jobs/C/Customer-Experience-Support-Consultant-1242824-Job-Search-11-27-2025-04-08-23-AM.asp?sid=gumtree
20d
Executive Placements
1
SavedSave
CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients.
We are seeking motivated and driven Recruiters who will be responsible for driving the recruitment process for our BPO business based in Cape Town. Our ideal candidate will possess strong recruiting skills, BPO industry knowledge, and a focus on delivering a positive candidate experience while meeting staffing targets and business objectives.
Key Responsibilities:
Talent Acquisition:
Collaborate with hiring managers to understand staffing needs and create comprehensive job descriptions.Develop and execute effective recruitment strategies to attract qualified candidates.Source candidates through various channels, including job boards, social media, professional networks, and referrals.Ensure compliance with employment laws and regulations in the recruitment process.
Screening and Selection:
Review resumes and applications to identify qualified candidates.Conduct initial phone screenings and interviews to assess candidates qualifications, experience, and cultural fit.Coordinate and conduct in-person or virtual interviews with hiring managers.
Candidate Assessment:
Administer skills tests, assessments, and background checks as needed.Evaluate candidates technical skills, language proficiency, and suitability for specific roles.
Offer and Onboarding:
Extend job offers to selected candidates and negotiate compensation and employment terms.Collaborate with HR and onboarding teams to facilitate the smooth transition of new hires.
Qualifications:
Proven experience as a recruiter, with at least 3+ years of experience in BPO or related industries.Familiarity with BPO roles, such as campaign managers, team leaders, quality assurance etcStrong knowledge of recruitment best practices, including sourcing techniques and assessment methods.Proficiency in using applicant tracking systems (ATS)Excellent communication and interpersonal skills.Ability to manage multiple recruitment projects and prioritize tasks effectively.
As a Recruiter at CallForce you will be instrumental in building a high-performing team that can meet the outsourcing needs of our clients effectively.
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/3979167985&source=gumtree
8mo
CallForce
1
Callforce success is all down to our people. And now we’re looking for outstanding salesman to join the best team in the business. If you’re ready to take your sales career to the next level, get paid for every sale and enjoy the kind of career development opportunities that come with every role at Callforce, we’d love to hear from you.
With a starting salary of R7000, and an uncapped commission scheme that kicks in from your very first sale.
You will be taking on the US market!!
Grow your sales career:
When our people grow, so does our business. That’s why we’ll give you everything you need to achieve your career ambitions.
What you’ll do as a Salesman:
We’re driven to find the best solutions for all our customers, and you’ll help to make that happen.
You’ll make outbound calls to our existing customers, identifying opportunities to create a package that saves them time and money through our unique One Bill solution.You’ll take a consultative sales approach, building your sales pipeline through straightforward, open, and honest conversations with our customers, getting a real understanding of their needs and how these change over time.You’ll achieve all of this as part of a wider team that’s inclusive, celebrates each other’s success together and supports all of us to be the best we can be.
Education and Experience:
Matric60% English language proficiencyMinimum 2-3 years hardcore outbound sales experience within an international center is required (COLD CALLING)Hardcore salesTyping speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillsPersuasivenessNegotiation skillsSalary Per productive hour, shift and travel allowance provided and incentives.
Working Hours:
Rotational shifts from 15h00pm – 04h00am (US HOURS)Transport providedNightshift allowance
If you do not hear from us within 14 working days, please consider your application unsuccessful.
All successful candidates will be subject to pre-employment checks.
Attach those CV’s and GOODLUCK!!! (:
Successful candidates will receive full product and systems training. Successful candidates would also need to work in an office environment, on USA time zones.
https://www.ditto.jobs/job/gumtree/2347279467&source=gumtree
8mo
CallForce
1
SavedSave
At CallForce, we are dedicated to creating a positive, collaborative, and engaging workplace. We believe that our HR professionals are instrumental in achieving this vision. If youre passionate about HR, eager to make a difference, and excited to be part of a team that values your contributions, we want to hear from you!
Our Ideal candidate would have experience with Human Resources functions within the BPO sector, including recruitment, onboarding, training, employee relations, and compliance.
Key Responsibilities:
Recruitment and Staffing:
Collaborate with hiring managers to identify staffing needs and create job descriptions.Source, screen, and interview candidates for senior level positions.Conduct reference checks and background screenings.Manage the end-to-end recruitment process, including offer letters and onboarding.
Onboarding and Training:
Develop and implement onboarding programs for employees.Ensure that new hires have access to necessary resources and tools for success.
Employee Relations:
Address employee inquiries, concerns, and conflicts in a timely and professional manner.Promote a positive and inclusive work environment.
Performance Management:
Implement performance management processes, including setting goals, conducting evaluations, and providing feedback.Recognize and reward exceptional performance.Identify opportunities for coaching and development.
Compliance and Policy Enforcement:
Ensure compliance with HR policies, labor laws, and regulations.Monitor attendance, leave requests, and timekeeping.Investigate and resolve issues related to employee conduct and performance.
Account Management:
Build and maintain strong, long-lasting client relationships.
Qualifications:
Human Resources, business administration qualification, or a related field.1 year experience in HR functions, preferably in a BPO or similar environment.Knowledge of HR policies, labor laws, and best practices.Ability to handle sensitive information with confidentiality.Proficiency (HR)software.Familiarity with BPO operations and the unique HR challenges in this environment is a plus.
Ready to embark on this exciting journey with us? Submit your applications today. We look forward to getting to know you and learning about the unique skills and experiences you can bring to our team.
https://www.ditto.jobs/job/gumtree/3428195136&source=gumtree
8mo
CallForce
1
We have an exciting job opportunity for Dutch, German and French speaking Customer Service Representatives to join a prestigious International Hotel brand at their offices in Cape Town, South Africa. This position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. They offer market related salary, career advancement, in house training. Join this multi-cultural work environment with colleagues from all over the world today!Your key job responsibilities as the Dutch, German and French speaking Customer Service Representative in Cape Town, South Africa:• Strong problem-solving, interpersonal and time management skills• Strong customer service ability• Effective written and verbal communication• Assist passengers by confirm & re-schedule client bookings• Daily interactions with clients with queries and compliments• Required to meet specific key performance indicators and meet expected client service levels before going live.• Native/Advanced level in Dutch, German or French language: Verbal & Written skills essential• Computer literacy skills• Fully paid product and systems training provided• Daily interactions with international passengers with queries and compliments• Required to meet specific key performance indicators and meet expected client service levelsRequirements for this Dutch speaking Customer Service Representative job in Cape Town, South Africa:• Native/Advanced level in Dutch, German or French language: Verbal & Written skills essential• Permanent residence permit or South African ID holders only• Flexibility to work shifts. Weekends may apply• Excellent customer service skills essential. Experience in call centre or travel & tourism industry preferred but not necessary.• Excellent Computer literacy & technical skills• Own transportIf you meet the above requirements for this Dutch, German or French speaking Customer Service Representative Job in Cape Town, South Africa, we would like to hear from you! Please send your CV through to: kim@callforce.co.za
https://www.ditto.jobs/job/gumtree/3058383006&source=gumtree
8mo
CallForce
1
SavedSave
Our client in the Financial sector, based in Port Elizabeth is currently looking to employ a Trainee accountant.
An awesome career opportunity awaits.
Requirements:
SAICA accredited completed accounting degree – applicable to SAICA learners.B Com General Accounting completed degree – applicable to SAIPA learners.
Responsibilities:
Managing own client portfolio and monthly planning.Drafting financial statements.Tax planning.Occasional bookkeeping and VAT return submissions.Budgets and cashflow forecasts.Attending stock counts.Tax reconciliations (VAT, income, and payroll taxes).Submission of weekly admin reports.Tending to income tax correspondence.Working on audits within a team.
Additional Requirements:
Attention to detail and problem-solving abilities.Be able to work under pressure on multiple jobs to meet deadlines.Good communication skills with co-workers and clients.Willingness to learn and committed to self-development.Strong technical abilities.Ability to apply professional judgement.Ability to work with team members from diverse background.Strong organizational skills and time management.Practical thinking.
Please note should you not receive a response within two weeks of applying please consider your application unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzkxNjU2NTgwP3NvdXJjZT1ndW10cmVl&jid=1449711&xid=3391656580
1y
Headhunters
SavedSave
We manufacture Fibreglass Table Tops. If you have experience working with small power tools and cutting Fibreglass, then please send your cv to simone@polytops.co.zaRegards,Ms Hoffmann
1mo
Randburg
1
SavedSave
At CallForce, we are dedicated to creating a positive, collaborative, and engaging workplace. We believe that our HR professionals are instrumental in achieving this vision. If youre passionate about HR, eager to make a difference, and excited to be part of a team that values your contributions, we want to hear from you!
Our Ideal candidate would have experience with Human Resources functions within the BPO sector, including recruitment, onboarding, training, employee relations, and compliance.
Key Responsibilities:
Recruitment and Staffing:
Collaborate with hiring managers to identify staffing needs and create job descriptions.Source, screen, and interview candidates for senior level positions.Conduct reference checks and background screenings.Manage the end-to-end recruitment process, including offer letters and onboarding.
Onboarding and Training:
Develop and implement onboarding programs for employees.Ensure that new hires have access to necessary resources and tools for success.
Employee Relations:
Address employee inquiries, concerns, and conflicts in a timely and professional manner.Promote a positive and inclusive work environment.Conduct exit interviews and analyse data to identify areas for improvement.
Performance Management:
Implement performance management processes, including setting goals, conducting evaluations, and providing feedback.Recognize and reward exceptional performance.Identify opportunities for coaching and development.
Compliance and Policy Enforcement:
Ensure compliance with HR policies, labor laws, and regulations.Monitor attendance, leave requests, and timekeeping.Investigate and resolve issues related to employee conduct and performance.
Data Management:
Maintain accurate and organized employee records.Generate HR reports and analyse data to inform decision-making.Keep up-to-date records of training and certifications.
Qualifications:
Human Resources, business administration qualification, or a related field.1 year experience in HR functions, preferably in a BPO or similar environment.Knowledge of HR policies, labor laws, and best practices.Ability to handle sensitive information with confidentiality.Proficiency (HR)software.Familiarity with BPO operations and the unique HR challenges in this environment is a plus.
Ready to embark on this exciting journey with us? Submit your applications today. We look forward to getting to know you and learning about the unique skills and experiences you can bring to our team.
https://www.ditto.jobs/job/gumtree/374371439&source=gumtree
8mo
CallForce
SavedSave
An established importer and distributor are recruiting for a warehouse position based in Strand.Requirements:MUST have grade 12 with at least 3-5 years' experience managing/ supervising staff in a warehouse.MUST be computer literate - Microsoft products and experience in accounting software - Invoices, Credit notes, stock sheet.MUST speak and understand English and AfrikaansCode 08 licenseMUST live in Helderberg area - Strand, Somerset West or GordonsbayPlease sent CV WITH SALARY REQUIREMENTS to jaco@ort.co.zaNo applications will be considered if it does not comply with the above requirements.
23d
Strand
1
SavedSave
CallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a results-driven Social Media Team Leader.
The Social Media Team Leader is responsible for managing a team of customer service social media specialist who are recovering poor service experiences for customers that rate Vodapay service surveys on the App, Tobi and live chat. Our ideal candidate should have strong leadership skills, a deep understanding of social media platforms, and the ability to adapt to the rapidly changing digital landscape. Additionally, creativity, analytical thinking, and the ability to manage and prioritize multiple tasks are essential for success in this role.
Responsibilities
Team Management: Supervise, lead, and mentor a team of social media customer service consultants. This involves setting team goals, providing guidance, conducting performance evaluations, and facilitating professional development.Audience Engagement: Monitor and engage with the audience on social media platforms, responding to comments, messages, and surveys. Encourage and train team members to provide excellent customer service.Analytics and Reporting: Track the performance of social media campaigns and content. Use data to adjust strategies and make data-driven decisions. Share performance reports with the team and senior management.Compliance and Guidelines: Ensure that the team adheres to industry regulations and internal guidelines related to social media use. This includes legal compliance, data protection, and brand consistency.Crisis Management: Be prepared to handle and mitigate social media crises or negative situations that may arise. Develop protocols for dealing with customer complaints, negative comments, or online reputation issues.Stay Current: Keep up with the latest trends and changes in the social media landscape. Adapt strategies and tactics to leverage new features and platforms as they emerge.
Minimum Requirements
Matric2+ years’ experience as a Customer Service Team Leader on social media/retails campaignsGood career track recordKnowledge of telecoms / Technology /Digital industry desirableExcellent written and verbal communicationProficiency in Excel and PowerPoint
Become a vital part of a dynamic, passionate, and results-oriented team!
https://www.ditto.jobs/job/gumtree/1455092542&source=gumtree
8mo
CallForce
1
SavedSave
At CallForce, we are dedicated to creating a positive, collaborative, and engaging workplace. We believe that our HR professionals are instrumental in achieving this vision. If youre passionate about HR, eager to make a difference, and excited to be part of a team that values your contributions, we want to hear from you!
Our Ideal candidate would have experience with Human Resources functions within the BPO sector, including recruitment, onboarding, training, employee relations, and compliance.
Key Responsibilities:
Recruitment and Staffing:
Collaborate with hiring managers to identify staffing needs and create job descriptions.Source, screen, and interview candidates for senior level positions.Conduct reference checks and background screenings.Manage the end-to-end recruitment process, including offer letters and onboarding.
Onboarding and Training:
Develop and implement onboarding programs for employees.Ensure that new hires have access to necessary resources and tools for success.
Employee Relations:
Address employee inquiries, concerns, and conflicts in a timely and professional manner.Promote a positive and inclusive work environment.Conduct exit interviews and analyse data to identify areas for improvement.
Performance Management:
Implement performance management processes, including setting goals, conducting evaluations, and providing feedback.Recognize and reward exceptional performance.Identify opportunities for coaching and development.
Compliance and Policy Enforcement:
Ensure compliance with HR policies, labor laws, and regulations.Monitor attendance, leave requests, and timekeeping.Investigate and resolve issues related to employee conduct and performance.
Data Management:
Maintain accurate and organized employee records.Generate HR reports and analyse data to inform decision-making.Keep up-to-date records of training and certifications.
Qualifications:
Human Resources, business administration qualification, or a related field.1 year experience in HR functions, preferably in a BPO or similar environment.Knowledge of HR policies, labor laws, and best practices.Ability to handle sensitive information with confidentiality.Proficiency (HR)software.Familiarity with BPO operations and the unique HR challenges in this environment is a plus.
Ready to embark on this exciting journey with us? Submit your applications today. We look forward to getting to know you and learning about the unique skills and experiences you can bring to our team.
https://www.ditto.jobs/job/gumtree/2872999621&source=gumtree
8mo
CallForce
1
SavedSave
CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We have a rewarding opportunity for an experienced Sales Trainer to join our team and play a vital role in enhancing the sales skills and performance of our sales consultants. As a Sales Trainer, you will be responsible for designing and delivering training programs, coaching individuals, and driving sales excellence within our BPO Business.
Responsibilities:
Training Program Development:
Collaborate with management to assess training needs and develop comprehensive training programs tailored to the specific needs of the sales campaigns.
Training Delivery:
Conduct engaging and interactive training sessions, workshops, and seminars to improve sales skills, product knowledge, and customer engagement techniques.
Sales Coaching:
Provide one-on-one coaching and mentorship, identifying strengths and areas for improvement and offering actionable feedback.
Performance Evaluation:
Monitor and evaluate the performance through call monitoring, role-playing, and performance metrics. Provide constructive feedback to enhance sales skills.
Sales Techniques:
Teach effective sales techniques, objection handling, and closing strategies to improve conversion rates and sales outcomes.
Product Knowledge:
Ensure that sales consultants have a deep understanding of the products or services offered and can effectively communicate their value to customers.
Compliance and Regulations:
Educate on industry regulations, compliance requirements, and ethical sales practices.
Documentation:
Maintain accurate records of training sessions, attendance, and performance improvement plans.
Continuous Improvement:
Stay up to date with industry trends and best practices in sales training and incorporate them into the training curriculum.
Qualifications:
3+ years’ experience in sales training within a BPO or contact centre environment.Strong understanding of sales methodologies and techniques.Excellent presentation and communication skills.Ability to motivate and inspire sales teams.Patience and the ability to provide constructive feedback.Certifications in sales training or relevant field a plus.
Benefits:
Competitive salary and performance-based incentives.
Professional development and ongoing training opportunities.
Collaborative and supportive team environment.
If you have a passion for sales and a knack for teaching and motivating others, we invite you to apply for the Sales Trainer position. Help us develop a high-performing sales team and drive business s...
https://www.ditto.jobs/job/gumtree/2803822592&source=gumtree
8mo
CallForce
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