Customer Experience Support Consultant

Our client offers a last-mile delivery service through their integrated ordering apps. They ensure reliable and timely delivery services and they are looking for a superstar query-solver to join their team in Cape Town, immediately.

Duties:

• Solving customer queries on last-mile deliveries.
• Ensuring customer satisfaction.
• Providing technical support.
• Analyzing support trends.

Requirements:

• Minimum 1 year of experience in a similar role handling queries on last-mile deliveries (non-negotiable).
• Be available immediately.
• Strong customer support skills.
• Able to work sufficiently on systems.
• Experience working on a MacBook is an added advantage.
• Able to work independently and with initiative.