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FORMAL EDUCATION:Grade 12IT Certificate/DiplomaTECHNICAL CERTIFICATION:Successful completion of the ITIL Foundation certification examITIL Practitioner certification advantageousEXPERIENCE:Experience in the IT industry with specific focus on Outsourcing 3 to 5 yearsExperience in Service Support Services and Service Delivery 2 to 3 yearsExperience in the IT Operations Environment will be an advantage 1 yearRESPONSIBILITIES:To take ownership to ensure a functional, effective and efficient Problem Management process across clients, service lines and locationsTo take the leading role in the management of all problems by ensuring efficient root cause and preventative measures are attainedProvide support and coaching to the Service Lines to effectively execute the Problem Management processEffective integration and handover of incidents to Problem Management as defined by existing processesProvide integration and support to the Change Management processes as requiredEnsure effective SLA reporting and required management information in area of responsibilityResponsible for the adherence to ITIL frameworks in area of responsibilityTo take accountability to operate a continuous improvement process to initiate process improvements within area of responsibilityMonitor the overall Problem Management Process against key performance indicators in order to evaluate process qualityOperate a continuous improvement process to initiate process improvements within area of responsibilitySupport incident management with standby and incident management capacityKEY COMPENTENCIES: KNOWLEDGE:Good understanding of business strategies and business process management.Strong technical understanding of hardware, software, application development, operations and networks Thorough knowledge of ITIL and/or COBIT best practice frameworks with specific focus on Incident, Problem & Change Management SKILLS:Strong Problem resolution skillsCommunication skills: ability to express clearly, articulate and encourage open communication.Effective interpersonal presentation and interpersonal skillsDecision making skills: makes decisions and understand the implications of a decisionCustomer relations skills: keep closer to the customer to build relationshipCollaboration skills: build closer relationships with key managers, grasps opportunities for growth and profitability and be sensitive to the needs of businessPERSONAL ATTRIBUTES:Analysing Writing and
https://www.jobplacements.com/Jobs/P/Problem-Manager-X2-1246605-Job-Search-12-12-2025-04-06-38-AM.asp?sid=gumtree
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ResponsibilitiesPortfolio Management & GovernanceOversee the entire IT portfolio, ensuring alignment with business objectives and strategic priorities.Establish and maintain governance frameworks for portfolio tracking, reporting, and compliance.Monitor portfolio health, risks, dependencies, and resource allocation across towers. Stakeholder Engagement & CollaborationAct as the primary liaison between IT leadership, digital tower leads, and business stakeholders.Collaborate with Project Managers, Delivery Factory, PMO, Business Process Organization, Service Towers, and BAU teams to ensure seamless execution.Facilitate communication and decision-making across cross-functional teams. Delivery OversightEnsure timely and quality delivery of IT initiatives across all functional areas.Drive adherence to governance, compliance, and enterprise architecture standards.Support escalation management and resolution of delivery challenges. Budget Management & Financial AlignmentManage and oversee IT portfolio budgets across all functional towers.Ensure financial alignment with digital tower strategies and organizational priorities.Track and report on budget utilization, variances, and forecasts to senior leadership.Partner with Finance and PMO to maintain accurate financial reporting and cost optimization. Strategic Planning & ReportingDevelop and maintain portfolio roadmaps, dashboards, and performance metrics.Provide regular updates to senior leadership on portfolio status, risks, and benefits realization.Align portfolio investments with organizational priorities and digital transformation objectives. Key InterfacesDigital Tower LeadsProject Managers & PMODelivery FactoryBusiness Process OrganizationService Towers (Infrastructure, Applications, etc.)Governance & Compliance TeamsEnterprise ArchitectureBAU Services Qualifications & SkillsMatric and a Bachelors degree in Information Technology, Business Management, or related field.8+ years of experience in IT portfolio/program management within large, complex organizations.Understanding of IT functional domains beneficial (Supply Chain, Finance, Procurement, etc.).Expertise in governance frameworks, portfolio management tools, and delivery methodologies (Agile, Waterfall).Excellent stakeholder management, communication, and leadership skills.Ability to manage multiple prioriti
https://www.jobplacements.com/Jobs/I/IT-Portfolio-Manager-Remote-11-month-contract-1246614-Job-Search-12-12-2025-04-09-29-AM.asp?sid=gumtree
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Graphic Designer & AnimatorBring creative concepts to life through impactful design and motion.Illovo, Sandton | Salary: R15,000 to R19,000 per monthAbout Our ClientOur client is a growing creative agency working across diverse brands and campaign types, delivering visually striking design and motion work for digital, social, print, and integrated platforms. They offer a fast-paced, collaborative environment where creative thinking, high-quality execution, and versatility are essential. This is a space for designers who enjoy variety, tight turnaround times, and the opportunity to sharpen their craft across multiple media formats.The Role: Graphic Designer & AnimatorThis role exists to conceptualise, design, and animate high-quality creative content across print, digital, social media, and motion platforms. You will translate briefs into polished visual solutions, adapt concepts into fully integrated campaigns, and ensure all outputs meet technical requirements. Working alongside a multi-disciplinary creative team, you will contribute to delivering cohesive, brand-aligned work across multiple concurrent projects.Key ResponsibilitiesBring 3+ years of graphic design and animation experience into the creation of high-quality visual and motion content.Interpret briefs and develop conceptual ideas, mock-ups, and in-situ presentations.Adapt approved concepts into multi-format campaigns across ATL, BTL, digital, and social media.Prepare artwork for print, digital, motion output, and production handover.Ensure accuracy in colour management, layout, formatting, and pre-press requirements.Manage timelines, priorities, and multiple briefs simultaneously.Collaborate with cross-functional teams and maintain clear communication throughout all project phases.Uphold brand guidelines and ensure a consistent standard of design excellence across all deliverables.About You3+ years of professional experience as a Graphic Designer and Animator.Degree or diploma in Graphic Design, Animation, or a related field.Strong portfolio showcasing graphic design and motion graphics capability.Advanced proficiency in Adobe Illustrator, Photoshop, and InDesign.Strong motion skills using After Effects, Premiere Pro, or equivalent tools.Understanding of digital and print production processes, including colour profiling and pre-press.https://www.jobplacements.com/Jobs/G/Graphic-Designer--Animator-1246042-Job-Search-12-10-2025-9-56-10-AM.asp?sid=gumtree
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