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We are seeking to recruit a proficient Computer E-commerce Administrator, skilled in computer operations with substantial experience in managing e-commerce platforms and online order processes. The ideal candidate should be over 30 years old, must possess a valid South African ID, and demonstrate a strong background in e-commerce administration.Application Process: Interested candidates who meet these criteria are invited to send their CV to lobinlin@icloud.com
3mo
Edenvale
Results for operations in Jobs in Gauteng
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Japanese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Japanese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ho...Job Reference #: 202546
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JOB PURPOSETo create models, arrangements and drawings according to standards using the relevant computer software.JOB FUNCTIONGenerate models and drawingsDetailed design drawings and specifications are developed using CAD equipmentProposal/costing drawings have no errors and parametrics are used for automationsUniform standards are set for design/drawings and are managed accordinglyMathematical formulae are computed to develop and design detailed specificationsDesigns are modified and revised to correct operating deficiencies or to reduce production problemsSpecifications, sketches, drawings, ideas and related data are reviewed and analysed to assess factors affecting component designs and the procedures/instructions to be followed CalculationsDesign calculations are completed to ensure soundness of the design and custom designs are drawn up to suit customer applicationsAdministrationBill of Materials is produced for each design and drawing register database is maintained according to company requirementsEngineering standards are documented, controlled and used in such a way that activities are executed professionallyAdministrative systems are set up, maintained and improved for the relevant production divisions activitiesPDA is loaded and works order is created in JDE and updated as required (in areas where this is applicable) ComplianceProcedures, design specifications, ISO standards, quality and safety standards are adhered to and integrated into designCustomer Liaison/Team SupportConsultation with colleagues/customers regarding design, layout or detail components and systems to resolve design or other related problemsCustomer Representatives are conferred with to review schematics and answer questions pertaining to installation of systemsInitial installation of designs is supervised when required in order to ensure all customer and internal design requirements are metProvides on the job coaching for junior staff, technical support and leads projects as requiredQUALIFICATION & REQUIREMENTSN6 Mechanical Engineering, Draughting Diploma would be advantageousAutoCAD 2D & 3D, Inventor 3D modelling; iParts & iLogic AdvantageousAt least 5 years applicable product design experience in an OEM/Manufacturing environment and some structural design experience within the mineral processing industryDrivers Licence is required and willing to travel outside SA borders if requiredVault or any other data management systemProficient in Microsoft Office Suite (MS Word, Excel and Outlook)Attention to detail, innovative, quality orientated, customer focus, good communication, planning and organising skills.Experience - designed mechanical experience not just traced or copied over drawings.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTA1NjE0NTczP3NvdXJjZT1ndW10cmVl&jid=1618772&xid=1905614573
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Swedish Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Swedish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hour...Job Reference #: 202528
1s
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Czech Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Czech and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:
...Job Reference #: 202531
1s
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Slovak Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Slovak and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:...Job Reference #: 202537
1min
1
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My client is currently looking for a Management Accountant to join the baking team. The role will be based in Pretoria and will report to the Commercial Manager. The role requires an analytical individual with commercial and operations experience The Management Accountant will be dealing with key issues in providing support and technical input to the commercial and ops teams to deliver insightful analysis, drive process improvement (operations and reporting) in line with the RCL strategy and ultimately maximize business value
Minimum Requirements:
Minimum B.COM Accounting/Management Accounting (non-negotiable)At least 5 years operational cost and management accounting experience, including commercial costing At least 3 years working experience in a plant/factory environment Manufacturing or complex plant experience requiredSyspro or SAP experience ideal
Duties & Responsibilities
Through close interaction with senior management, commercial and financial accounting teams, operations and other functional stakeholders, deliver on the following:
CAPEX MANAGEMENT
Overall responsibility for the Capex process and adherence to the relevant Limits of Authority for the Division.Review all capex applications prior to submission and provide commercial / business case input as appropriateCalculation of return on investment for proposed business plan capital projects in order to assist management with prioritisation of Capex, and ensuring that capital business plans are aligned with group allocation of fundsCoordinate post capex implementation reviewsManage actual vs target vs forecast spend monthlySubmit all required capex-based reporting to HO in accordance with the national time scheduling and guidelines
COST CENTRE MANAGEMENT / SYSTEM MAINTENANCE
Overall cost centre management and maintenanceCost reviews and Variance analysisEmpower cost centre owners to manage their spend through maintenance, development and monitoring of appropriate trackersIdentification and management of cost saving opportunities Tracking cost and efficiency initiatives Month-end close reviewsReview and maintain rate tables in the ERP where required
REPORTING
Weekly performance Dashboards & TrackersDrafting inputs to flash reporting, dashboards, variance analysis reports & commentary Savings pipelines tracking and reportingDraft deliverables including quantitative analysis and explanations for deviations against demonstrated normsDriving the month-end timetable i.e. stock countsAd hoc reporting where required
BOM MANAGEMENT
Maintain product costing system.Develop, oversee and drive momentum of continuous BOM and routing audit processes to be conducted by Processing and QA resources.Support initiatives designed to control costs and maximise profitability.Review and provide insight ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODk5NTE2MTA1P3NvdXJjZT1ndW10cmVl&jid=1537474&xid=1899516105
2min
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Restaurant District Manager
We are seeking a highly motivated and experienced Restaurant District Manager to oversee the operations of multiple restaurants within an assigned territory. As a District Manager, you will play a crucial role in ensuring the smooth running of our retail stores and achieving sales goals. If you have a passion for the food industry, a track record of success in a fast-paced environment, and excellent leadership skills, this is the opportunity for you.
Responsibilities:
Oversee day-to-day operations of restaurants in the assigned districtImplement and enforce operational proceduresMonitor and improve restaurant performance and resultsCoordinate the opening of new storesEnsure compliance with brand standards and regulationsIdentify operational and financial risks and develop corrective action plansCompile and analyze financial reports and projectionsProvide leadership, coaching, and strategic direction to restaurant management teamsManage employee relations and ensure high morale and engagementConduct store visits and inspections to maintain operational excellenceSupport franchisees with program management and initiativesDevelop and implement operational strategies to drive growth and innovation
Qualifications:
Grade 12 or equivalent educationMinimum 5 years of experience in a Quick Service Restaurant (QSR)Strong understanding of restaurant profit and loss statementsProficiency in English, Afrikaans, and a third language is advantageousExcellent planning, organizational, and analytical skillsProficient with MS Office (Word, Excel, PowerPoint)Results-driven with the ability to work independently and under pressureExceptional leadership, communication, and relationship-building abilitiesDetail-oriented with strong business insights and customer focusHigh level of integrity and ethics
Join our dynamic team and make a significant impact on our restaurants success. Apply now and take the next step in your career as a Restaurant District Manager.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjk1MTIwNDU4P3NvdXJjZT1ndW10cmVl&jid=1607973&xid=1295120458
2min
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Responsible for the technical design, planning, implementation, and recovery procedures for mission critical enterprise systems. Serves as a technical expert in the area of system administration for complex operating systems.
Recommends the redesign and configuration of operating systems and infrastructure applications. Investigates and analyzes feasibility of system requirements and develops system specifications.
Identifies methods, solutions, and provides project leadership and management in order to provide a high level of service to the customers of the department. Performs full supervision of Operations staff. Provides resolutions to requests, incidents and problems.
The Senior Systems Administrator will be expected to:
Design, install and configure internal and customer infrastructure.Proactively manage and maintain server, network systems.Administer and support core Microsoft Server, Microsoft Hyper-V, VMware and Backup technologiesPerforms disaster recovery operations.Design and implement monitoring, configuration management and reporting functions that will make a hands-off environment.Define and document best practices and support procedures.Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance.Maintain inventory and asset configuration documentation of infrastructure environment.Assist with hardware,firewall, telecom and software vendor evaluation, recommendation.Mentor / cross train team members on existing and new technologies.Carry out special tasks at Managements direction.Interact with customers and staff at the technical level, as required.Other duties as assigned.
Skills and experience required
The successful candidate will have:
B-Degree – B-Degree in Information Technology/Systems
Microsoft Certification (MCSE) or equivalent certification in relevant programs desired.Advanced knowledge of Windows Server (2012/1016/2019)/desktop Operating Systems (XP/7/10)Managing in excess of 100 Windows Server infrastructure.Managing deployments/rolloutsManaging large scale Citrix/2X/Terminal Server installations.Managing server virtualization technologies like VMWare Server/ESX or Microsoft HyperV/Virtual Server.Working with ManageEngineA good understanding of LAN/WAN networking.Group Policy design and configuration.Microsoft IIS administration and configuration.Migration Mircrosft environments from “N -1 or 2 to “N”.Active Directory/LDAP user and group administration.Office 365 and Azure experience.Ability to troubleshoot complex infrastructure issuesStrong communication and documentation skills....
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjc5NDE0MDI0P3NvdXJjZT1ndW10cmVl&jid=1484412&xid=3679414024
4min
1
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Our client, a renowned Home Health Care Services Provider is seeking to URGENTLY appoint a suitably qualified and experienced Occupational Therapist (OT) to be based in their Lawrence Offices, Kansas City, United States of America. MAIN PURPOSE FOR THE ROLE:To be responsible for evaluating, planning, and administering comprehensive occupational therapy modalities to patients in their place of residence.KEY COMPETENCY REQUIREMENTS:Valid Occupational Therapy license, in good standing with the State of Kansas City.Graduate of an accredited Occupational Therapy curriculum.At least 2 years work experience preferred, with prior home healthcare experience preferred.Current BCLS certification.Current health certificate/physical examination and TB testing.Ability to relate positively and favourably with patients and staff.Excellent oral and written communication skills, along with good documentation skills.Knowledge of occupational therapy modalities and scope of occupational therapy practice in the State of practice.Flexible, organized, and able to exercise sound judgment.Sound communication in English; additional languages will prove a distinct advantage.Strict adherence to dress code and legal practice standards.Completes annual education requirements.Always maintains patient confidentiality.Demonstrates effective time management and organizational skills.Attends staff meetings and participates in departmental in-services.Ensures compliance with policies and procedures regarding department operations, safety, and infection control.Participates in the organizations performance improvement and continuous quality improvement (CQI) activities.Practices in accordance with the professional and Agency code of conduct.KEY ROLES AND RESPONSIBILITES:Performing accurate and comprehensive assessments.Obtaining physician orders for certification and recertification of home occupational therapy.Communicating changes in patients clinical status to healthcare team members and our clients office staff.Coordinating care planning with physicians, patients, families, and healthcare team members.Delivering occupational therapy modalities appropriate to the patients clinical status and needs.Educating patients, families, and caregivers in appropriate occupational therapy modalities.Synthesising data from physical examinations to make clinical judgments regarding patient management.Identifying and addressing risks to patient safety and implementing interventions to reduce those risks.Assessing the need for durable medical equipment and adaptive equipment.Developing home exercise programs tailored to the patients clinical status, needs, and age.NOTE WELL:Our client is seeking a highly competent, conscientious, dedicated, and compassionate Occupational Therapist looking for a rewarding opportunity to make a meaningful impact on patients lives.Our client is seeking a professional OT eager to join their team, where they prioritize patient-centred care and a supportive work env
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MTQ2OV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1788619&xid=1108_181469
4min
1
Supply Chain General Manager (Executive) - SwazilandSalary: Permanent, must be a Swazi Citizen Purpose of Position: Complement Recruitment are recruiting for a Supply Chain General Manager (Executive) for a permanent position based in Swaziland, Eswatini.Please note, only Swazi citizens are considered for this role, either based in Swaziland Eswatini or those looking to move back home. Apply Directly for this Job by clicking here - https://bit.ly/3LkgmiK Minimum Requirements Qualifications And Skills The Supply Chain GM-Executive is responsible for developing the supply chain strategy and overseeing its management and implementation, ensuring efficiency and profitability in supply chain operations. This role also plays a pivotal role in ensuring that good supply chain relationships with customers & clients are developed and maintained. IMMEDIATE SUPERVISOR: Chief Executive Officer DIRECT REPORTS: Customer Relations Manager Chilled Section Supervisor Health & Safety Officer Local Fleet Manager Order Capturer Supervisor Procurement Manager Stock Control Manager Warehouse Site Manager Primary Distribution Manager MINIMUM REQUIREMENTS Must be a Swaziland citizen, South African citizens will not be considered.We are particularly looking for those looking to repatriate back to Swaziland or those currently based in Swaziland.Diploma in Supply Chain, Logistics or equivalent.Post graduate qualification or leadership development course an added advantage. 5 years Senior Managerial experience in Supply Chain in FMCG. Proficient in use of MS Office suite. Working knowledge of ERP systems. Knowledge of SAP an added advantage. KEY SKILLS Sound understanding of supply chain processes. Good project management skills. Well-developed interpersonal and communication abilities. Critical thinking and good problem-solving skills. Ability to manage people from diverse educational backgrounds. Proactive and deadline & target driven. Ability to work under pressure, maintaining high standards of quality. SUMMARY OF RESPONSIBILITIES Develop and ensure effective implementation of the supply chain strategy (warehousing & distribution). Develop and ensure effective management and implementation of the supply chain budget (warehousing & distribution). Ensure the development of policies, processes and procedures to increase efficiency throughout the supply chain, whilst ensuring adherence to SLAs, quality and safety. Ensure the development of supply chain metrics and KPIs and oversee that these are met, to include inbound/outbound service levels, shortages, damages and expiries kept within budget. Maintain relations with external stakeholders to identify and maintain resources needed
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MTMyMV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1788555&xid=1108_181321
4min
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Duties1. Coordinate internal resources and third parties/vendors for the flawless execution of projects2. Ensure that all projects are delivered on-time, within scope and within budget3. Developing project scopes and objectives, involving all relevant stakeholders and ensuring feasibility4. Ensure resource availability and allocation5. Recommend best practice6. Manage changes in the project scope, schedule and costs7. Report and escalate to management as needed8. Manage the relationship with the client and all stakeholders9. Perform risk management to minimize project risks10. Establish and maintain relationships with third parties/vendors11. Issues and problem management which may arise12. Reviews clients specifications for adherence to capabilities and with guidance. Provides construction alternatives when necessary.13. Conducts conference calls with clients and attend client facing meetings with Sales/Client14. Creates project scopes for complex individual projects.15. Conducts regular meetings with vendors when needed16. Continually monitors and if needed suggests improvements to operational workflows to interface with vendors17. Work with the Project team to adhere to project controls and processes18. Facilitate the definition of the project scope and the subsequent control19. Review, and be responsible for, the overall work effort and deliverables of the project team.20. Manage the project budget to ensure accurate tracking and forecast21. Applications for Payment to the Owner are properly submitted, payment is promptly received. 22. Management is informed as to the progress of the project, its financial status and current Owner relations.23. To see that all drawings and specifications are examined, prior to beginning construction, for design deficiencies, impractical detail, and through a meeting with the design team, bring them to a resolution.24. To see that the prescribed quality control measures are implemented and maintained throughout the life of the project. Administration1. Develop a detailed project plan to track progress2. Measure project performance3. Create and maintain comprehensive project documentation4. Organise meetings, create agenda, take minutes5. Creating PowerPoint presentations6. Perform administrative duties when necessary7. Cost collation for invoicing8. Keeping an update on compliance regulations9. Creates and updates project scope for complex individual projects.10. Sets out timelines/schedules & present to the client.11. Status sheets - keep all schedules updated with actual dates for tasks completed.12. Relationship as required. Provides minutes of call/ meeting as a follow-up.13. Develops & maintains necessary records & files for efficient operation.14. Review and manage all project issues, changes and risks through formally, defined processes15. Requirements pertinent to insurance, HSE, labour relations and employment regulations are met.16. Reporting and forecasting of cost through a cost value reconciliat
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MTQyNV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1788600&xid=1108_181425
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The purpose of the Client Experience Management Specialist is to ensure that clients have a seamless experience throughout their journey with the client.The role is focused on enhancing employee engagement and consistency in delivery through implementing new ways of work, identifying, and implementing process improvement and opportunities to continuously drive enhancement of the overall client experience within the orginisation.The role is critical in enhancing client satisfaction, improving business efficiency and delivering enhanced business success.Qualification Minimum qualification: relevant commercial or technical Degree or equivalent qualification.Knowledge Skills 5-8 years relevant experienceExperience working in project execution environment with tight deadlines.Can independently structure, analyse and synthesise data and findings with minimum coachingKnowledge of client journey mapping and process governance. Ability to work in a team environment and independently manage own workload.Change management skillStrong oral and written communication skillsEffective listeningDecision-making and consensus buildingCreative problem-solvingProject managementTime managementData analysis and presentationAble to move from ideas to action - implement improvement ideasAble to tailor communication to the audience and builds consensus through fact based discussionsAnalyzing client feedback, surveys, complaints, and operational data to identify client pain points, investigate root causes, collaborate in designing solutions and identify opportunities to enhance the client journey and create a consistent experience.Recommending strategies to improve client interactions across multiple touch points and channels based on insights gained from analysis.Collaborating with cross-functional teams, including Operations, Client Support and Growth, Corporate Affairs and Innovation and Continuous Improvement to align client experience efforts with business goals and objectives.Designing and implementing client service standards and guidelines.Apply a problem-solving mindset and coach team managers to improve results, identify root causes and identify solutions for implementation.Tailoring the client experience to individual preferences and needs by leveraging data and technology through customized process, product recommendations and communications, based on client behaviours and history.Proactive communication: Engaging with clients and teams proactively, providing timely and relevant information, and addressing their concerns or inquiries promptly.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MjIzMl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1788535&xid=1108_182232
5min
1
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Our client in Mining Equipment manufacturing, is seeking the expertise of a Process Engineer. The ideal candidate will be tasked to evaluate metallurgical processes and information to achieve optimisation with intent to maximise sales.
Requirements
Degree: Mineral Processing /Metallurgy/Chemical Engineering
3+ years’ experience in a mineral processing environment
Displays appropriate understanding of the company’s products and pricing in relation to job output
Working experience with samplers, spirals and magnetics would be advantageous
Displays solid knowledge of the practical application of engineering science and technology
Continuous learner, quality orientated, persuasive, customer focused, good communicator and has high quality work standards
Main Responsibilities
Provide support and technical input for quotes and tenders supplied i.e. equipment selection, pricing, and costing
Ensure enquiry reviews for all enquiries are conducted when required
Installation supervision and commissioning
Market activities are reported on as per departmental requirements.
Quotation and tender documents are standardised with regards to technical sections
Manage customer requests, queries, and complaints as per SLA
Process technology is supplied adherence to client requirements is ensured where applicable
Visits designated clients as defined by management and schedule
Customer presentations on process equipment, operating and maintenance requirements
Provide training to clients, operators and other plant personnel as required
Ensure test work procedures/flow sheets pertaining to samples are tested, and that equipment is drawn up as required
Review R&D test work reports to ensure technical accuracy of reporting and to improve standard of reports issued.
Validate mass balances, recommendations, and conclusions thereof
Compile reports on, and conduct test work where required.
Assist in compilation and updating of operating and maintenance manuals
Ensure QA/QC procedures are adhered to, and internationally accepted standards are maintained.
Ensure safety procedures as per business and OHSA requirements are adhered to
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDgzOTg5MzQxP3NvdXJjZT1ndW10cmVl&jid=1491709&xid=2483989341
6min
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Supply Chain General Manager (Executive) - SwazilandSalary: Permanent, must be a Swazi Citizen Purpose of Position: Complement Recruitment are recruiting for a Supply Chain General Manager (Executive) for a permanent position based in Swaziland, Eswatini.Please note, only Swazi citizens are considered for this role, either based in Swaziland Eswatini or those looking to move back home. Apply Directly for this Job by clicking here - https://bit.ly/3LkgmiK Minimum Requirements Qualifications And Skills The Supply Chain GM-Executive is responsible for developing the supply chain strategy and overseeing its management and implementation, ensuring efficiency and profitability in supply chain operations. This role also plays a pivotal role in ensuring that good supply chain relationships with customers & clients are developed and maintained. IMMEDIATE SUPERVISOR: Chief Executive Officer DIRECT REPORTS: Customer Relations Manager Chilled Section Supervisor Health & Safety Officer Local Fleet Manager Order Capturer Supervisor Procurement Manager Stock Control Manager Warehouse Site Manager Primary Distribution Manager MINIMUM REQUIREMENTS Must be a Swaziland citizen, South African citizens will not be considered.We are particularly looking for those looking to repatriate back to Swaziland or those currently based in Swaziland.Diploma in Supply Chain, Logistics or equivalent.Post graduate qualification or leadership development course an added advantage. 5 years Senior Managerial experience in Supply Chain in FMCG. Proficient in use of MS Office suite. Working knowledge of ERP systems. Knowledge of SAP an added advantage. KEY SKILLS Sound understanding of supply chain processes. Good project management skills. Well-developed interpersonal and communication abilities. Critical thinking and good problem-solving skills. Ability to manage people from diverse educational backgrounds. Proactive and deadline & target driven. Ability to work under pressure, maintaining high standards of quality. SUMMARY OF RESPONSIBILITIES Develop and ensure effective implementation of the supply chain strategy (warehousing & distribution). Develop and ensure effective management and implementation of the supply chain budget (warehousing & distribution). Ensure the development of policies, processes and procedures to increase efficiency throughout the supply chain, whilst ensuring adherence to SLAs, quality and safety. Ensure the development of supply chain metrics and KPIs and oversee that these are met, to include inbound/outbound service levels, shortages, damages and expiries kept within budget. Maintain relations with external stakeholders to identify and maintain resources needed
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MTMyMF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1788554&xid=1108_181320
6min
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PRODUCT MANAGER HUAWEI - SERVER, STORAGE & CLOUDReporting to the Brand Director, the successful candidate will be based in Midrand and will be responsible for the following:KEY RESPONSIBILITIES• Business Strategy Development and Execution• Understand the development strategy for the vendor and implement in SBM sector? Increase customer coverage/count for vendor and Pinnacle? Increase vendor product coverage for vendor? Increase geographic coverage for vendor• Define and document a development plan with each partner and focus on the execution• Review the plan every quarter• Present status of the development plan back to vendor• Training and up-skilling of partners and Pinnacle• Development partner to grow sales and presales resources of partner• Training on vendor sales tools• Training on vendor processes and systems• Managing minimum certification level of partners• Involving partners in vendor training and events• Ensure operational excellence of vendor within the partner• Orders are placed on vendor timeously• Quotes are fast and accurate• Credits are passed by vendor and to reseller/partner• ETA and delivery information• Escalation of partner operational issues at vendor and focus on resolution• Alignment of vendor resources to partner• Making sure that stakeholders at the vendor interface with stakeholders at the partner at the following levels:? Technical? Presales? Sales? Management? Marketing• Working with the partner to drive marketing initiatives on behalf of the vendor, these initiatives may include? Marketing events? Tele-campaigns? Internal incentives? Promotion of vendor events? Driving vendor GTM’s with the partner and ensuring focus on the GTM’s• Managing the vendor sales process• Deal registration• Discount Management• Lobbying support for partner at the vendor• Margin management (ensuring the integrity of channel pricing)• Vendor sales funnel management & reporting funnel to vendor• Enlisting vendor support to drive opportunity to closure• Vendor relationship management• Making sure that relationships are maintained with key vendor contacts that are required to be successful quarterly review for the partner• Solution focus for each partner• Vendor focus for each product• Take ultimate responsibility for the revenue target allocated to the partner• Drive Pinnacle product focus within each respective partner• Be the custodian of the vendor relationship at the partner• Ensure that vendors’ products are top of mind with all key stakeholders within the partner• Analyze market segments and develop marketing strategies to build product demand by creating effective solutions and awareness of the product and brand• Pro...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMTY1OTAzMTkxP3NvdXJjZT1ndW10cmVl&jid=1476332&xid=3165903191
6min
1
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You will be responsible for the operational support, maintenance, testing and certain project activities for our client’s business application environment. The position combines analysis responsibility with solid hands-on technical expertise and management of the SQL and reporting environments. The Database Administrator will be called upon to assist the support team with queries as and when required. The database administrator is also responsible for guiding the application team and vendors to ensure adherence to service levels, end-user satisfaction, and continuous service improvement along with process adherence and applications technical management on a day-to-day basis.
Qualifications & Experience
Tech, B.Com or B.Sc. Computer Science or Information Systems or B.Eng (Advantageous)Knowledge of Project Management (PMBOK, Prince II, Agile) principles would be advantageousExperience of both the theoretical and practical aspects of applications management and database administration as well as report writingDirect work experience as a database administrator (5 years)In-depth knowledge of the MS-SQL platform and PostgreKnowledge of Linux advantageousGood understanding of replication and availability groups (Always-on)Good understanding of SQL and report writingSelf-managed and driven individual with a large focus on solution deliveryGreat Communication SkillsEfficiency, delivering accurate resultsAbility to analyse and troubleshoot environments highlighting poor performanceAbility to report on environmental health, maintenance activities and performance of databasesStrong Microsoft SQL Server knowledge including licensingDatabase maintenance including job management, space management, automated backups and automated restoresDatabase availability including process management, index maintenanceDatabase security including surface area management, database integrity and user access control Maintain backups and restore databasesMaintain database accessDatabase restore, deployment and structural changesDatabase monitoring using a variety of toolsImplement data change requestsPerformance tuningAssist with database errorsGood understanding of T-SQLResponsible for keeping the database software up to date (Patch Management)Responsible for maintaining SQL security access for staff and vendors. (Using the Principle of Least Privilege)
Technologies
Integration Services (SSIS)SQL Server Reporting Services (SSRS)SQL Server Analysis Services – Cubes (SSAS)SQL Availability Groups, Mirroring, replication, and log shipping Management of files and file groups, table archiving and partitioningS...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTk2MDM1MzMwP3NvdXJjZT1ndW10cmVl&jid=1305795&xid=4196035330
6min
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Lead with Impact: Shape Organizational Culture and Drive Success as our People & Culture Specialist! and a Lead with Impact: Shape Organizational Culture and Drive Success as our People & Culture Specialist!Consult with BU mangers to remain abreast of current and future business operational and tactical needsUtilise data analytics to support business insights and people practicesCustodian of the total People & Culture vale chainManage the implementation/delivery of all People & Culture value chain programmes - workforce planning, organisational design, recruitment and selection, onboarding, reward and recognition, change management, employee wellness, employee and industrial relations, payroll cost management, training, and development, succession planning and offboarding for all staff for the BU in line with group processesProvide support to People & Culture Associate (and where required lead) on disciplinary and grievance related matters for the BU, including policy compliance, procedural compliance for disciplinary enquiries and dispute resolution at external dispute resolution bodies (CCMA, Bargaining council, DoEL)Ensure the BU remains compliant to all people related legislative requirements including but not limited to skills development, employment equity, LRA, BCEA, OHSE, POPIAAdvise and coach BU management on all people related mattersInfluence and manage the BU organisational design to achieve lean organisational structures which are in line with business strategy and revenue levels.Preferred Skills- HR experience: 5+ years experience in HR role(s) in comparable organizations.- Project Management: 3-5 years experience in participating in small to medium HR related projects.- Analyse, interpret and report on data.- Presentation skills.- Translate Financial and Business outcomes into People & Culture drivers. Key Competencies- Ability to manage ambiguity.- Ability to think critically and solve for problems.- Innovative thinker.- Ability to take a long term view.- Outcomes orientated.- Ability to operate independently.- Collaborative and takes people along.- Strong interpersonal awareness.- Ability to operate with a coaching mindset. - Strong stakeholder engagement.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NjAxMl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1787927&xid=1109_186012
7min
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Your role will be that of main liaison between the companys internal claims operational staff, management, and its brokers, for all claims-related matters of a highly complex technical/legal nature. Working closely with an allocated portfolio of brokers, the Portfolio Relationship Manager will:
Apply technical product knowledge, legal expertise to facilitate effective resolution ensuring a fair outcome. Act as an expert advisor on all complex claimsProvide training and guidancelead team of claims specialistsProvide information to brokersEvaluate process and procedures
Full claims administrative support will be given by the companys claims department, while the core purpose will be to provide technical and legal guidance and insight to both internal staff and brokers on most complex claims matters.
Minimum Requirements:
Grade 12LLB Degree -essentialHigher Certificate in Short Term InsuranceRE 5DOFA essentialComputer literate6-8 years min in claims (Commercial, Personal & Motor& Non-Motor)Must have worked for a UMA, Insurer, or other Risk Carrier, where broker interaction form an inherent part of the job.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzMwMjc1MjYwP3NvdXJjZT1ndW10cmVl&jid=1305791&xid=2730275260
7min
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The following education, experience and and langauge skills:B.Com-degree or Post Graduate Diploma in Financial Planning;FAIS Accredited (NQF Level 7 or higher);RE5;CFP;At least 7 years experience in the Employee Benefits industry in a consultancy role;Excellent writing skills;Verbal and written communication in English and Afrikaans, at all levels;will enable you to:Duties:Financial:Maintain existing client base.Ensure services offered to clients are cost-effective and profitable.Identify new business opportunities and the decision makers within the client organization and partner with the new business manager on these opportunities to ensure success.Promote cross-selling initiatives within the Group.Identify growth, new business, and cross-selling opportunities within the existing client base.Manage costs within your control, including costs relating to travel, accommodation, telephone, and printing.Notify and get approval from Principal Consultant and the Finance Department for expenses to be incurred.Notify the Principal Consultant and the compliance officer on errors/omissions that may lead to company being held accountable.Administration:Monitor and report on new business, operations, and profitability.Liaise with EFBC management to address any issues.Implement management decisions, ensure roll-out, and that decisions are actioned.Relationship Management:Build and maintain strong relationships with decision-makers and primary client contacts at multiple levels.Identify prospects and build relationships with prospects decision-makers.Build and maintain strong relationships with staff of other divisions within the Group.Build key relationships with all service providers (i.e. administrators, insurers, individual advisors, etc.), distribution partners, and target market.Clients and consulting:Proactively manage client expectations, maintain strong relationships, and remain client focused at all times.Prepare and present proposals to a clients current retirement fund and/or risk benefits that could affect them as an employer as well as their employees.Provide advice to the Trustees and/or Employer pertaining to benefits, legislation, and pending changes that could impact the retirement fund and/or group risk scheme.Proposals and advice to be peer-reviewed by a Principal Consultant or Head of Consulting.Ensure that the clients retirement fund and group risk arrangements remain competitive, cost-effective, and appropriate for the client and the profile of employees.Negotiate on behalf of Trustees/Employers/Members with service providers.Plan and implement member sessions with the allocated Wealth Advisor.Monitor and ensure the resolution of client queries.Compile reports i.e. trustee reports, market review feedback, etc.Achieve agreed new business targets.Compliance to Internal ProcessesActively share information with other team members regarding successes, issues, trends, and ideas.Develop strong relationships with all internal colleagues and ext
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NjI4OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1788155&xid=1109_186288
7min
1
The main purpose of the Claims Specialist’s role is to validate and process short-term insurance liability claims. The Claims Specialist will furthermore provide guidance and advice (legal) on the interpretation of policy wordings, coverage under the respective policies, undertake merit/liability assessments as well as quantification in respect of large and/ or complex claims, deal with litigation and assist with all complaints made to insurance regulatory bodies.
Required Qualifications
Matric Certificate – essentialRegulatory ExamA formal Degree in Law is preferred. Alternatively, a formal Degree in Risk Management or Short-Term InsuranceClass of Business certification (Personal Lines & Commercial Lines) – Highly advantageousMust be compliant with FAIS Fit and Proper requirements with a track record of working unsupervised.
At least 5-10 years of relevant work experience in claims validations and settlement (both in Motor and Non-Motor claims, as well as in both Personal Lines and Commercial Lines classes of business) or work experience in a law firm specializing in dispute resolution, litigation and insurance.At least 5 years of experience in dealing with all aspects of Liability claimsExperience in dealing with litigious mattersMust be experienced and mandated to make claims settlement determinations for large losses and/ or complex commercial claims (R 2 million or higher)Work experience within a licensed short-term insurer, or Underwriting ManagerSound technical knowledge, understanding, and practical application of relevant short term insurance product wording, including niche products such as Marine and Engineering.Experience in complaints resolution (Regulatory and OSTI related)Review and approval of rejectionsParticipation in operational claims management meetings with managers, brokers, and portfolio managers.Provide key guidance, advice, and recommendation for improvement in policy wordingsProvide governance advice in terms of the relevant legislative and regulatory regime\Ability to plan and prioritise own time and work commitments to deliver timeous claims service within agreed turnaround timesAbility to think independently and to work without supervision.Ability to take initiative and respond pro-actively and independently to situations to secure positive resultsAccepts ownership and accountability for one’s own actions and decisionsIs open to learning opportunities and is committed to continuous self-developmentAbility to communicate openly, and with impactAbility to adapt one’s communication style and content to the audience and context.Ability to easily connect with others and develop professional relationships and partnerships with others
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTU4NDY2NjM4P3NvdXJjZT1ndW10cmVl&jid=1219965&xid=3558466638
7min
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