Commercial Export Operations Account Manager – (JH

ENVIRONMENT:

Our client operates as a development company with offices in Stellenbosch and Johannesburg, specializing in the advancement of state-of-the-art agricultural technologies. They are currently seeking a proactive and detail-oriented export Operations Account Manager to join the technical team, managing export operations based out of South Africa. This role focuses on optimising the export processes, ensuring smooth logistics, and enhancing customer relationships. As an export Operations Account Manager, you will play a crucial role in managing client relationships, supporting supply chain efficiency, and contributing to product development and enhancements for their System.

DUTIES:

Client Base Expansion:

• Market Analysis: Conduct thorough research to identify untapped business opportunities within specific geographic areas and commodities around the world.

• Market Penetration: Develop and execute strategies for entering new markets and expanding the company's client and commodity base.
• Market Share Growth: Set clear goals for capturing market share in various commodities and work towards achieving them.

Relationship Building and management:

• Effective Communication: Establish open lines of communication with potential and current clients, ensuring their needs and concerns are heard and addressed promptly.
• Customer Service: Provide exceptional customer service to foster trust and maintain long-lasting relationships with clients.
• Client Retention: Implement strategies to retain existing clients and encourage repeat business.

Ensuring New Client Engagement:

• Onboarding: Guide new clients through the implementation process within the scope of the program and their broader product sets.
• Growth: Grow the use of certain feature sets to unlock further revenue.

Market Research:

• Trend Monitoring: Continuously monitor industry trends, competitor activities, and market conditions around receiver and supplier markets.
• Data-Driven Decisions: Use market research findings to make informed decisions and adapt sales strategies accordingly to grow their clients businesses.

Trade management:

• Management: Assisting grower and buyer clients to enable efficient and effective trade through the group and their platform

Sales Strategy Development:

• Collaboration: Work closely with the Commercial team to develop comprehensive and effective sales strategies to upsell current clients and grow their client base further.
• Tailored Approaches:
  
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