Account Manager - JHB

ENVIRONMENT:

A leading AgriTech company looking to appoint a detail-oriented and self-driven Client Success Specialist to join the Operations team. The primary purpose of this role is to ensure the seamless implementation and ongoing support of their products for clients across multiple commodities and regions. As a Client Success Specialist, you will play a pivotal role in ensuring operational excellence, fostering strong client relationships, and providing valuable feedback for continuous product improvements. You will be key in aligning client requirements with product capabilities, troubleshooting operational challenges, and supporting their clients to maximise the use of their solutions.

DUTIES:

Client Onboarding and Support

• Onboarding: Guide new clients through the product implementation process, ensuring smooth integration and operational readiness. Provide ongoing training and support to help clients maximise the value of the group’s solutions.
• Support: Act as the primary point of contact for clients, addressing technical and operational inquiries related to the platform. Collaborate with internal teams to resolve issues efficiently.
• Client Engagement: Proactively monitor client usage and engagement with the group’s products, providing support to ensure they fully utilise the platform’s features.

Operational Efficiency and Client Feedback

• Operational Process Improvement: Collaborate with clients to analyse their operational processes and suggest ways to improve efficiencies using the group’s platform. Identify opportunities for automating tasks and reducing manual workloads.
• Client Feedback Loop: Gather and communicate feedback from clients to internal teams, particularly product and engineering, to enhance platform features and resolve any operational bottlenecks.
• Custom Solutions: Work with internal teams to tailor solutions to specific client needs, ensuring that the group’s offerings meet operational requirements and business objectives.

Relationship Management and Client Retention

• Building Trust: Establish strong, long-lasting relationships with clients by ensuring open and consistent communication. Address client concerns with a focus on operational support and process enhancement.
• Client Retention: Develop and implement strategies to maintain high levels of client satisfaction and retention, ensuring clients feel supported and valued.
• Proactive Engagement: Identify ways to improve client engagement, including training, product updates, and regular check-ins to ensure their operational needs are being met.

Product Knowledge and Expertise

• Product Unders
  
  https://www.executiveplacements.com/Jobs/A/Account-Manager-JHB-1263580-Job-Search-02-18-2026-03-00-20-AM.asp?sid=gumtree