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Introduction
We are looking for a technical service support engineer that will be responsible for administering, troubleshoots and maintaining Voice and Data Networks incl, routers, gateways and PBX phones.
This person will also be responsible for configuring network and voice solutions for clients as per their requirements.
Send your CV to hr5 (at) peopledimension (dot) co (dot) za.
Duties & Responsibilities
Customer Service
Act as primary interface to all users to resolve problems reported.Respond to tickets on the CRM system in a timely manner.Provide troubleshooting and technical support via phone, email and face-to-face to end users.Keep end users informed on progress with problem resolution.Escalate and report on the status of all problems as and when required by management.
Other technical duties
Setup VPN’s and port forwards on routers.Make changes to routers as per client’s requirements.Do preventative maintenance on routers – updates & scheduling reboots.Log onto routers to check the current configuration thereof to make sure everything is up to standard.Setup domains for websites, email, POP3 and exchange.Create users on Active Directory and setting up permissions.Install and configure desktop computers and software.Assist in voice related Porta issuesSetting up VPN’s between sites.Setup QoS on routersSetup wireless AP’s for clientsManage and configure PRTGPoint websites on ISS server to other websites and make general changes.Change and manage the DNS records on the servers.Do domain transfers.Assist with internal troubleshooting and problem resolution as and when required at the officeSupport and maintenance of MS Windows and MS Exchange environmentsTesting, installation and maintenance of network related problemsProvide 3CX support to users and assisting them with problemsMonitor the infrastructure and act on any failures
Desired Experience & Qualification
Experience with data networking including implementation of VPN connections, firewall configuration and network routing is preferableGood understanding of voice networking and VOIP environmentsBe able to work in a teamBe customer service focusedBe able to work in a fast-paced environmentHave good time management skillsBe able to work under stressful conditionsBe able to communicate effectively and clearlyDemonstrate professional attributesBe able to manage conflictProper technical knowledge (anal...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjM5NDQ1MDI/c291cmNlPWd1bXRyZWU=&jid=1609814&xid=163944502
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Main purpose of the job: To support, implement and maintain all activities of IT operations such as troubleshooting computer hardware and software problemsAdditionally, they will support the company network and optimize the performance thereof and provide exceptional IT service to business users and clientsLocation: Parktown, Johannesburg Key performance areas: Install all software and hardware products including Microsoft products, printers, and other related equipmentSetup, monitor and maintain all desktops and laptops through N-Able and ensure optimum efficiency of hardware in line with best-practice standards and company processTroubleshoot system problems (Hardware and software) including networking equipment and printers in line with best-practice standards and company processManage and maintain IT cabling standardsEnsure user machines always have the Microsoft ATP client installed and connectedMonitoring the availability of Internet Services and ensuring all communication with necessary stakeholders are completed within agreed timeframesView, assign and resolve all tickets in the Helpdesk system and always maintain service levelsMaintain Microsoft domain infrastructure i.e., Windows operating systems, Microsoft Outlook, server operating systems, and others where requiredEnsure IT governance protocols are adhered toEnsure tasks set out on projects are completed within the time required and all necessary communication is provided to Senior project members if deadlines will not be metBe responsible for tasks allocated to you and ensure they are completed at the highest standardRequired minimum education and training: Certification in at least one technical product set would be preferred (A+, N+, Entry Level Microsoft Technical Certification) Required minimum work experience: Minimum of 2 years experience in a desktop support environment Desirable additional education, work experience, and personal abilities: Demonstrated strong customer service orientationEffective verbal and written communication skillsMust be able to take ownership of all allocated functions, projects, and problemsAbility to work under pressure with tight deadlines in an ever-changing environmentAbility to work independently and as a part of a multidisciplinary teamMust have a positive attitude with the willingness to continuously grow in a fast-paced environmentStrong problem-solving skillsTO APPLY: Only if you do meet the minimum job requirements and experience as mentioned above, you may submit a detailed updated CV.Please Apply Online and complete your registration on Ditto Hire (our application tracking system) to enable and protect you as a candidate to accept the new POPIA terms and conditions. This will then create your permanent profile with which you can apply for all jobs as advertised by AJ PERSONNEL. However, you may remove your profi
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2y
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Minimum qualifications: (Please do not apply if you dont have experience on the below) A Qualification in Broadcasting, MediaExperience with streaming software solutions (Wowza etc.)Familiarity with Google Docs and ExcelExperience with Windows, Mac OS and/or LinuxExperience with various Computer hardware Preferred qualifications: 1-2 years of experience in a Technical and IT field directly related to Broadcast and MediaIntermediate understanding of Broadcasting and streaming video delivery and transmission workflowsJob duties This position will be responsible for the technical support of the Head of Department. The Media Services Technician must be a technically oriented, customer focused individual with a strong knowledge Broadcast equipment, desktop/laptop computers, most common desktop operating systems, desktop software and network interfaces.The job includes: Installing and testing new facilities and equipment,Trouble-shooting technical issues under time sensitive and stressful circumstances.Analysing and repairing technical faults on equipment and systemsMinimising loss of service when equipment fails by quickly identifying and implementing alternative methods of service provisionKeeping up to date with the industry and changes in technology by building and maintaining a network of contacts and investigating new systems and techniques.Provide first line IT supports to staff during working hours and after hours.Perform maintenance and repair of the server and computer hardware.Perform maintenance and fault finding of the IT network.Although this position typically staffs during normal business hours, the schedule must be flexible to work in the evenings or weekendsThis position will be in-person and may have a virtual (work from home) aspect at times.REQUIREMENTS Knowledge, skills, and abilities: Excellent IT skillsfault-finding skills and the capacity to solve technical problems in a creative wayAble to learn new technologies and ask pertinent questionsMust be self-motivated and responsible.Must be detailed and have good organizational skills.Must be able to solve problems as challenges arise, so productivity is not diminished.Should be able to handle multiple tasks at the same time.Ability to keep a schedule, be punctual, and work without direct supervisionEffective communication skills (written and oral) and English proficiencyAbility to follow up with customers, provide feedback and see problems through to resolutionOutstanding problem-solving skillsAbility to install peripheral equipment, such as computer, printers and scannersAbility to lift heavy stuff when needed to move equipment
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzg5MTVfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1155684&xid=1320_8915
2y
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Main purpose of the job: To support, implement and maintain all activities of IT operations such as troubleshooting computer hardware and software problemsAdditionally, they will support the company network and optimize the performance thereof and provide exceptional IT service to business users and clientsLocation: Parktown – Johannesburg Key performance areas: Install all software and hardware products including Microsoft products, printers, and other related equipmentSetup, Monitor and maintain all desktops and laptops through N-Able and ensure optimum efficiency of hardware in line with best practice standards and company processTroubleshoot system problems (Hardware and software) including networking equipment and printers in line with best practice standards and company processManage and maintain IT cabling standardsEnsure user machines always have the Microsoft ATP client installed and connectedMonitoring the availability of Internet Services and ensuring all communication with necessary stakeholders are completed within agreed timeframesView, assign and resolve all tickets in the Helpdesk system and always maintain service levelsMaintain Microsoft domain infrastructure i.e., Windows operating systems, Microsoft Outlook, server operating systems, and others where requiredEnsure IT governance protocols are adhered toEnsure tasks set out on projects are completed within the time required and all necessary communication is provided to Senior project members if deadlines will not be metBe responsible for tasks allocated to you and ensure they are completed at the highest standardRequired minimum education and training: Certification in at least one technical product set would be preferred (A+, N+, Entry Level Microsoft Technical Certification) Required minimum work experience: Minimum of 2 years experience in a desktop support environment Desirable additional education, work experience, and personal abilities: Demonstrated strong customer service orientationEffective verbal and written communication skillsMust be able to take ownership of all allocated functions, projects, and problemsAbility to work under pressure with tight deadlines in an ever-changing environmentAbility to work independently and as a part of a multidisciplinary teamMust have a positive attitude with the willingness to continuously grow in a fast-paced environmentStrong problem-solving skillsTO APPLY: Only if you do meet the minimum job requirements and experience as mentioned above, you may submit a detailed updated CV.Please Apply Online and complete your registration on Ditto Hire (our application tracking system) to enable and protect you as a candidate to accept the new POPIA terms and conditions. This will then create your permanent profile with which you can apply for all jobs as advertised by AJ PERSONNEL. However, you may remove your prof
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzEyMzk4OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1372778&xid=1109_123988
2y
Ads in other locations
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Platform Support Engineer
Location – Stellenbosch or Johannesburg (Remote/Hybrid)
Job Description
Our client is seeking to employ a Platform Support Engineer to join their team.
A specialist in Cloud Security and Optimization focused on providing proactive guidance and expertise in architecting, managing, securing, and optimizing cloud environments, with a primary concentration on Microsoft 365 and Azure. The multifaceted role encompasses a comprehensive spectrum of responsibilities, with a strong emphasis on establishing and enforcing standards. Its core mission is to instill proactive measures that enhance security, boost operational efficiency, ensure compliance, and align configurations with the specific needs of the business and its clients.
Responsibilities
Analyzing, designing, and setting standards for their own suite of operational services to meet business and client needs. This involves staying up to date with the latest trends in technology and continuously looking for ways to improve existing implementations.Resolving complex problems that require a high level of expertise and experience. This includes troubleshooting issues with core services and systems and finding solutions that minimize downtime and ensure that services remain available to users.Implementing and monitoring system changes to ensure that they are successful and do not cause any adverse effects on the system. This involves working closely with other members of the IT team to coordinate changes and minimize disruption to end-users.Driving improved delivery of core services by keeping up to date with trends and continuously looking for ways to improve existing implementations. This includes working with other members of the team to identify areas for improvement and develop plans for implementing new solutions.Acting as an escalation point for less experienced technicians. This involves providing guidance and support to junior support team members, helping them to develop their skills and knowledge.
Requirements
Microsoft Certified: Azure Administrator AssociateMicrosoft 365 Certified: Modern Desktop Administrator AssociateMicrosoft Certified: Security Operations Analyst AssociateMicrosoft Certified: Security, Compliance, and Identity Fundamentals
Core Competencies
Applying Expertise and Technology.Learning and researching.Formulating Strategies and Concepts.Planning and organising.
Desired Technical Competencies
Technical knowledge.Problem Solving (Troubleshooting).Design and Implementation.Product Expertise.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81NzQwMzMzNzY/c291cmNlPWd1bXRyZWU=&jid=1700161&xid=574033376
3d
1
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*Reference: CPT000398-Tam-1*
Our client within the cold storage sector is looking for a Junior IT Technician whose responsibility it will be to provide support to ensure that the IT infrastructure always remains fully functional
*Job Profile*
Provide first line desktop support
Configuration of new equipment and workstation setups
Hardware and Software repairs and maintenance
Office 365 Management
Network Diagnostics (Wi-Fi, PoE Switches, VLAN, Fibre)
Telephonic and remote support
Manage IT support documentation and records
Report daily, weekly, and monthly on IT unresolved issues, threats, and planned activities
Conduct and report on failure analyses
Excel Analysis of Data
Bi-annual audit of IT equipment
Liaise with external IT service providers
Provide support to IT administrator
Resolve IT issues in a timeous, cost-effective manner
*Minimum Requirements*
Relevant IT Diploma (A+/N+)
Experience in Active Directory & Office 365 Exchange
Basic understanding of software development processes and database relationships will be beneficial
Experience in a similar role with a stable work history of at least 2 years with one employer
Accuracy and high attention to detail
Very proficient in reading, speaking, and writing English
Familiar with working in a structured, deadline-driven, high energy, high-volume e-mail environment
Comfortable working in Microsoft Excel
Able to work independently under minimal supervision
Work well under pressure
Efficient and well organised
Good work ethic and attitude
Uphold company ethics and values and act with integrity
Must be able to prove a low sick leave track record
Valid Driver’s License with own vehicle
Willing and able to work after hours on weekends and remotely
Kindly note that by submitting your application for this career opportunity you agree that Guardian Recruiting may use your application for the purpose of the recruitment and selection of the said position and this information may be shared with the relevant stakeholders in the business.
Please note that only shortlisted candidates will be contacted.
Should you not have heard back within a two-week period, please assume that your application was unsuccessful. All job postings are in accordance with our Clients BEE requirements.
R negotiable
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzUwNjcwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1236531&xid=1555_50670
2y
1
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Junior IT Technician (JB1725) Tzaneen, LimpopoR12 13 000 per month CTCDuration: PermanentOverviewThe Junior IT Technician should have a good understanding of IT infrastructure and network hardware with the ability to quickly learn new technologies and products. A individual who is able to work independently, with strong analytical and problem solving skills would be best suited to this position. Minimum Requirements: Grade 12A+, N+ CertificationMinimum of 2 years relevant experienceMCSA will be of benefitSkilled in MS OfficeBasic Network Troubleshooting and Network cabling experienceWorking knowledge of computer/laptop hardware and troubleshootingWorking knowledge of backup solutionsWorking knowledge of AD and DCWorking knowledge of VOIP telephony systems (Yealink)Working knowledge in Servers (MS Server 2008 R2, 2012 ,2016) will be an advantageValid driver`s license and own reliable vehicleDuties and Responsibilities: Manage daily and on-going technical operationsOversee and maintain secure, efficient and robust Desktop and Network architectureProvide onsite and Remote IT SupportMaintain records/logs of repairs and fixesMaintain hardware and software inventoryPrinting/Scanning support (IP Printing, shared network printing, local printers)Implement, administer and troubleshoot IT infrastructure devices, Including wireless access points, Telephones, routers, switchesAssist in managing disaster recovery/business continuity plan to ensure timely and cost-effective recovery of computers, telephony and networkAssist in implementing and/or developing essential technology use policies and proceduresProvide technical hardware and software support to all employees and branchesEscalate support queries to Upstream provides when necessaryEnsure security and privacy of networks and computer systemsLead or support special projects as determined by IT ManagementAble to work after-hours and or standby
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgxMjM0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1209827&xid=1109_81234
2y
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