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Job Description/Duties:
Full IT support function at non-IT clients including but not limited to? Servers, desktops, laptops, printers.? Networking – cable and wireless –maintenance, fault finding, design.? Microsoft – all OS’s for Servers and Desktops up to Windows 11 and Server 2021 (exposure to iOS beneficial).? Anti-Virus.? Firewalls – Fort iGATE.? Backups – Acronis and Ultrabac.? Cloud computing.? Azure.? AWS.? SharePoint.
Minimum Requirements:
? Matric.? Minimum of 5 years working experience as an IT Tech.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTM4OTA2OTg0P3NvdXJjZT1ndW10cmVl&jid=1212948&xid=1138906984
3h
1
Brief Job description
Provide 1st level technical supportService restorationFulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systemsFollow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed proceduresExecutes transactions as per prescribed timelinesProvide 1st measure analysis of issues and inputs for problem managementLeverages best effort method for issue resolution through cross functional coordinationSupport team lead in training, reviews and escalation handling
Requirements
Analytical and Problem solving skills
Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issuesAnalytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issuesProblem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficientlyDisplay ownership and accountability
Quickly build trust and confidence with customerOwn and resolve customer issues efficiently, effectively and empathetically
Mandatory requirement for experienced candidates:
24 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suiteIntermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, EncryptionsIntermediate knowledge of Network collaborations & VPN T/SBasic networking knowledge
Additional Preferred skills:
PBX Administration Avaya or similarAnti-Virus & IT Security best practices implementation & administrationProcess compliance Knowledge of the ITIL FrameworkKnowledge of McAfee products
Time Management Skills
Being proactive and show the utmost respect for customer’s timeGood time management, ensuring all contacts with customers add valueAbility to Multitask
Communication & Relationships Skills
To deliver a first line support service via the Service Desk, receivi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODc2MzQxMDI/c291cmNlPWd1bXRyZWU=&jid=1345369&xid=387634102
3h
1
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Responsible for the technical design, planning, implementation, and recovery procedures for mission critical enterprise systems. Serves as a technical expert in the area of system administration for complex operating systems.
Recommends the redesign and configuration of operating systems and infrastructure applications. Investigates and analyzes feasibility of system requirements and develops system specifications.
Identifies methods, solutions, and provides project leadership and management in order to provide a high level of service to the customers of the department. Performs full supervision of Operations staff. Provides resolutions to requests, incidents and problems.
The Senior Systems Administrator will be expected to:
Design, install and configure internal and customer infrastructure.Proactively manage and maintain server, network systems.Administer and support core Microsoft Server, Microsoft Hyper-V, VMware and Backup technologiesPerforms disaster recovery operations.Design and implement monitoring, configuration management and reporting functions that will make a hands-off environment.Define and document best practices and support procedures.Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance.Maintain inventory and asset configuration documentation of infrastructure environment.Assist with hardware,firewall, telecom and software vendor evaluation, recommendation.Mentor / cross train team members on existing and new technologies.Carry out special tasks at Managements direction.Interact with customers and staff at the technical level, as required.Other duties as assigned.
Skills and experience required
The successful candidate will have:
B-Degree – B-Degree in Information Technology/Systems
Microsoft Certification (MCSE) or equivalent certification in relevant programs desired.Advanced knowledge of Windows Server (2012/1016/2019)/desktop Operating Systems (XP/7/10)Managing in excess of 100 Windows Server infrastructure.Managing deployments/rolloutsManaging large scale Citrix/2X/Terminal Server installations.Managing server virtualization technologies like VMWare Server/ESX or Microsoft HyperV/Virtual Server.Working with ManageEngineA good understanding of LAN/WAN networking.Group Policy design and configuration.Microsoft IIS administration and configuration.Migration Mircrosft environments from “N -1 or 2 to “N”.Active Directory/LDAP user and group administration.Office 365 and Azure experience.Ability to troubleshoot complex infrastructure issuesStrong communication and documentation skills....
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4h
1
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Responsibilities of the Role
Responsible for the installation, configuration, upgrade, administration, monitoring and maintenance of operating system software and hardware and associated utility software products, in support of business processing requirements and operating and service level agreements and in accordance with established routines.To perform software installations and upgrades to operating systems and will be responsible for the authorisation and monitoring of access to computers or infrastructure in accordance with established organisational policy.Investigate unauthorized access, and the performance of other administrative duties relating to security management while ensuring data/media recoverability by implementing a schedule of system backups and database archive operations.Responsible for providing support and coaching to the systems administration team.
Key Requirements:
Matric plus NQF Level 7 Qualification in Computer Sciences or equivalentITIL FoundationMicrosoft Certification on Windows 10 and Office applications. Including A+ or N+ qualifications.Microsoft Certification on Windows Server 2016, Skype, and Azure Cloud TechnologiesKnowledge of business policies, processes and procedures, legal complianceMinimum 6 years’ experience in Information TechnologyAdvanced working knowledge of Active Directory (Windows Server 2016), Windows 10 Technical Support, Windows Server 2016 Administrator, MS Office 365 Administration,ITIL Service Management, Network Administration, COMPATIA A+, MS Azure Administration, Telephony and VoIPWorking knowledge of virtualization technologiesAdvanced working knowledge and understanding of computer systems, technologies, and peripherals (Azure Cloud Technologies, Information Security, Virtual Private Networks, Local Area Networks, Wide Area Networks, Desktops, Backup software, Notebooks, Skype, Physical and Logical Access Control, Tracking systems, Audio Visual equipment, and Surveillance systems)Sound understanding of the relevant IT Frameworks, such as COBIT and ITILSound understanding of the relevant Service Management practices, defined in these frameworks, such as Incident-, Problem and Knowledge ManagementAdvanced knowledge and understanding of Information- and Cyber Security as well as Data Protection principlesGood working knowledge and understanding of computer systems and technologies
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4h
1
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Introduction
We are looking for a technical service support engineer that will be responsible for administering, troubleshoots and maintaining Voice and Data Networks incl, routers, gateways and PBX phones. This person will also be responsible for configuring network and voice solutions for clients as per their requirements.
Duties & Responsibilities
Customer Service
Act as primary interface to all users to resolve problems reported.Respond to tickets on the CRM system in a timely manner.Provide troubleshooting and technical support via phone, email and face-to-face to end users.Keep end users informed on progress with problem resolution.Escalate and report on the status of all problems as and when required by management.
Other technical duties
Setup VPN’s and port forwards on routers.Make changes to routers as per client’s requirements.Do preventative maintenance on routers – updates & scheduling reboots.Log onto routers to check the current configuration thereof to make sure everything is up to standard.Setup domains for websites, email, POP3 and exchange.Create users on Active Directory and setting up permissions.Install and configure desktop computers and software.Assist in voice related Porta issuesSetting up VPN’s between sites.Setup QoS on routersSetup wireless AP’s for clientsManage and configure PRTGPoint websites on ISS server to other websites and make general changes.Change and manage the DNS records on the servers.Do domain transfers.Assist with internal troubleshooting and problem resolution as and when required at the officeSupport and maintenance of MS Windows and MS Exchange environmentsTesting, installation and maintenance of network related problemsProvide 3CX support to users and assisting them with problemsMonitor the infrastructure and act on any failures
Desired Experience & Qualification
Experience with data networking including implementation of VPN connections, firewall configuration and network routing is preferableGood understanding of voice networking and VOIP environmentsBe able to work in a teamBe customer service focusedBe able to work in a fast-paced environmentHave good time management skillsBe able to work under stressful conditionsBe able to communicate effectively and clearlyDemonstrate professional attributesBe able to manage conflictProper technical knowledge (analogue, digital and VoIP services, IP networking and data service p...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzI1Mzc2NjYxP3NvdXJjZT1ndW10cmVl&jid=1609815&xid=1725376661
4h
1
SavedSave
Introduction
We are looking for a technical service support engineer that will be responsible for administering, troubleshoots and maintaining Voice and Data Networks incl, routers, gateways and PBX phones.
This person will also be responsible for configuring network and voice solutions for clients as per their requirements.
Send your CV to hr5 (at) peopledimension (dot) co (dot) za.
Duties & Responsibilities
Customer Service
Act as primary interface to all users to resolve problems reported.Respond to tickets on the CRM system in a timely manner.Provide troubleshooting and technical support via phone, email and face-to-face to end users.Keep end users informed on progress with problem resolution.Escalate and report on the status of all problems as and when required by management.
Other technical duties
Setup VPN’s and port forwards on routers.Make changes to routers as per client’s requirements.Do preventative maintenance on routers – updates & scheduling reboots.Log onto routers to check the current configuration thereof to make sure everything is up to standard.Setup domains for websites, email, POP3 and exchange.Create users on Active Directory and setting up permissions.Install and configure desktop computers and software.Assist in voice related Porta issuesSetting up VPN’s between sites.Setup QoS on routersSetup wireless AP’s for clientsManage and configure PRTGPoint websites on ISS server to other websites and make general changes.Change and manage the DNS records on the servers.Do domain transfers.Assist with internal troubleshooting and problem resolution as and when required at the officeSupport and maintenance of MS Windows and MS Exchange environmentsTesting, installation and maintenance of network related problemsProvide 3CX support to users and assisting them with problemsMonitor the infrastructure and act on any failures
Desired Experience & Qualification
Experience with data networking including implementation of VPN connections, firewall configuration and network routing is preferableGood understanding of voice networking and VOIP environmentsBe able to work in a teamBe customer service focusedBe able to work in a fast-paced environmentHave good time management skillsBe able to work under stressful conditionsBe able to communicate effectively and clearlyDemonstrate professional attributesBe able to manage conflictProper technical knowledge (anal...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjM5NDQ1MDI/c291cmNlPWd1bXRyZWU=&jid=1609814&xid=163944502
4h
1
SavedSave
Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.
Participate in varied computer platforms in multi-layered client server environment. Train and guide staff hardware and software usage. Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.
Primary Responsibilities for the Role
Update and maintain computer inventory and surplus equipment. Maintain and resolve issues on LAN/WAN, VoIP telephone, Biometric, Video systems and other computing equipment.Ensure desktop computers interconnect seamlessly with diverse systems.Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.Recommend and implement upgrades on systems to ensure longevity.Assess functional needs to determine system purchase specifications.Identify and repair hardware and network connectivity issues.Establish VPN access for all remote users.Assist in technical upgrading and maintaining of entire desktop systems.Support in testing and deployment of new applications and systems.
Minimum Qualification and Experience Requirements
Grade 12/ Matric CertificateCompTIA A+ or equivalentCompTIA N+ or equivalentITIL FoundationMCP or equivalentMCSE, MCSA Windows 10, MCSA 365 or equivalent2- 4 years practical service delivery experience in the IT industry; as an IT support or desktop support technician.
In accordance with Adapt IT’s Employment Equity plans and goals, preference will be given to suitable applicants from the designated groups as defined by the Employment Equity Act of 55 of 1998 and subsequent amendments thereto.
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4h
1
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This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose individuals very carefully – they are the strength and the future of this business.
The Senior Back Office Engineer will report to the IT Manager. The Senior Back Office Engineer fulfils
a multifaceted role and is responsible for maintaining the company’s Systems and ICT Infrastructure.
KEY OUTPUTS
Configure, Monitor and Maintain the VMware ESX and core infrastructure storage environmentConfigure, Monitor and Maintain hardware including switches, routers, Servers, Firewalls, Telephone systemsDesign and build-out Head Office, Regional Office, and Lodge infrastructure to meet business requirementsMonitoring systems and services to ensure system availability and sufficient capacity existsMitigate risks in the server, storage, and network environmentApply operating system patches, hotfixes, service packs, and hardware updatesIdentify opportunities for increased reliability, availability, supportability, performance, and securityInvestigate higher tier incidents and resolve problemsImplement, maintain, and monitor IT security standards and best practicesBuild out and maintain Backup\Disaster Recovery and High Availability capabilitiesContribute to developing, documenting, implementing and upholding IT policies and proceduresContribute to maintaining an accurate asset register of physical and digital IT assets and maintain a replacement planContribute to maintaining ICT technical documentation
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES (AT LEAST 5 YEARS)
Architecting, planning and implementing complex IT systemsFirewalls (Palo Alto and/or SonicWALL preferred)Virtualisation technologies (VMWare preferred)Enterprise Security Services (Endpoint and Server protection)Extensive experience with MS Windows and MS Office product implementations and support including Active Directory, LDAP, Exchange Remote Desktop Services and IISMessaging fundamentals (Mimecast SMTP, DMARC, DKIM, SPF)Enterprise storage management (EMC, EqualLogic. iSCSI, LUN, Load balancing)Network Design – Routing, Switching (VLAN, STP PoE), IPv4 (DHCP, DNS, Subnet)Strong documentation and policy writing skills
DESIRED EXPERIENCE AND QUALIFICATION
VMWare, MCSE, CCNP, ITIL, Microsoft 365, AzurePr...
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5h
1
GERMAN & ENGLISH - Bilingual position
Brief Job description
Provide 1st level technical supportService restorationFulfilment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systemsFollow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed proceduresExecutes transactions as per prescribed timelines
Requirements
Analytical and Problem solving skills
Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issuesAnalytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issuesProblem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficientlyDisplay ownership and accountability
Quickly build trust and confidence with customerOwn and resolve customer issues efficiently, effectively and empathetically
Mandatory requirement for experienced candidates:
12-18 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for BusinessExperience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, EncryptionsIntermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers.Basic networking knowledge
Time Management Skills
Being proactive and show the utmost respect for customer’s timeGood time management, ensuring all contacts with customers add valueAbility to Multitask
Communication & Relationships Skills
To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail.Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.
Skills & Knowledge https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDA5MzMxNzUxP3NvdXJjZT1ndW10cmVl&jid=1345371&xid=3409331751
5h
1
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Our client in the Logistics Industry, based in the Johannesburg area is currently looking to employ IT Technician.
An awesome career opportunity awaits.
Requirements:
Diploma of 1 to 3 years / NQF level 6.Skills and experience required.Up to 4 years’ experience in IT Networks and Information Security and related.A+, N+, MCSD (Microsoft Certified Solutions Developer).Own vehicle.Extensive knowledge of Desktop, Server and Network support.Knowledge of Warehouse Equipment to configure and manage (Scanners, Printers, etc.)Production application support.
Responsibilities:
Install and maintain network hardware and software, including device management.Analyse and isolate network-related issues.Monitor networks to ensure compliance, security and availability.Evaluate and modify systems performance.Identify user needs.Determine network and system requirements.Maintain integrity of the network, server deployment and security.Ensure network connectivity throughout InSync infrastructure is on par with technical considerations.Maintain network servers.Managing backups according to defined schedule as per standards.Desktop support for infrastructure and software.
Please note should you not receive a response within two weeks of applying please consider your application unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTA3NzYxNzk4P3NvdXJjZT1ndW10cmVl&jid=1428058&xid=2107761798
5h
1
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We are searching for a diligent candidate who is self-motivated, pays attention to detail and has good communication skills with a passion for technology. The Job will entail hardware and software desktop support for a software development company in the pharmaceutical industry.
*Duties and Responsibilities: *
*
* Supporting staff with general everyday IT queries.
* User account queries and password resets.
* Email account creation and support.
* Desktop/laptop hardware setup and troubleshooting.
* Desktop/laptop software installations and troubleshooting.
* Mobile device setup and troubleshooting.
* Basic network support and troubleshooting.
* Collecting, configuring, and installing new IT equipment.
* Assisting senior network administrator with major projects that could include weekend work.
*Desired Experience and Qualifications*
*
* Matric Certificate.
* 1 - 2 years of experience as a help desk technician or similar role.
* A+ and N+ or relevant on the job experience dealing with computer and network troubleshooting.
* Valid drivers license and reliable vehicle.
* Reliable internet connection and computer for remote work.
* Good attention to detail and ability to show initiative.
* Willing to work flexibly and with enthusiasm.
* Ability to communicate effectively with a wide variety of people in a professional manner whether it be face to face, telephonically or written communication.
Previous experience with the technologies below would also be beneficial:
*
* Office 365
* Microsoft windows server and virtualization technologies.
* Spiceworks or other help desk/ticketing software
A successful candidate will also gain exposure to and on the job training with the following:
*
* Firewall Technologies.
* Microsoft Windows Server.
* Virtualization technologies.
* Webhosting and datacentres.
* Microsoft Azure and Office 365 administration.
* Security frameworks and IT governance.
R 14 000/month
*Desired Experience and Qualifications*
*
* Matric Certificate.
* 1 - 2 years of experience as a help desk technician or similar role.
* A+ and N+ or relevant on the job experience dealing with computer and network troubleshooting.
* Valid drivers license and reliable vehicle.
* Reliable internet connection and computer for remote work.
* Good attention to detail and ability to show initiative.
* Willing to work flexibly and with enthusiasm.
* Ability to communicate effectively with a wide variety of people in a professional manner whether it be face to face, telephonically or written communication.
Previous experience with the technologies below would also be beneficial:
*
* Office 365
* Microsoft windows server and virtualization technologies.
* Spiceworks or other help desk/ticketing software
A successful c
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2y
1
Requirements MatricTertiary qualification advantageous2 3 years experience with exposure to IT systemsLicence and own transport is essentialCompTia A+ CompTia N+ essentialIT Diploma or MCITP beneficialBasic knowledge of IP networks and protocolsBasic understanding of network servicesAdvanced knowledge of Microsoft Windows client operating systems (windows 7 & 8)Advanced knowledge of commonly used applications (Microsoft office)Microsoft Terminal server knowledge advantageousDetailed knowledge of computer hardwareSyspro experience advantageousBy submitting any Personal Information to MPRTC in any form you acknowledge that such conduct constitutes a reasonable unconditional, specific and voluntary consent to the processing and storing of such Personal Information by MPRTC and/or MPRTCs clients and/or verification information suppliers. You voluntarily consent that for the purposes of potentially gaining future employment opportunities, thorough background screening which may include but will not be limited to criminal, fraud, ITC and employment reference checks may be conducted. Should you have not been contacted within 14 days, please consider your application unsuccessful. You have the right to Opt-Out of electronic communications from us at any time and you also have the right to request us to delete your personal information by contacting us.
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2y
1
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Urgent position! Krugersdorp - West Rand*Must start be able to asap and must have own transport.A+/N+Mid-level Microsoft SupportServer supportPlatform - Server 2003-2012, (Hyper-V, Clustering, Active Directory, Local and Global Security Groups, Relay)Backups Solution - BE 2012, Sage, SAP, Qlikview, Office 365, VPNPrinters - Network Printers and Printer ServersNetwork and Desktop (Email and Domain Migration, Troubleshooting)R10000 pm.6 month initial contract, to be renewed.
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2y
1
SavedSave
Microsoft Office 365 and Cloud computing – if these words excite you, we want to chat to you!
A position of a Support Technician has become available in our organisation. We are a Cloud-Centric solution provider. The Service Desk Technician’s primary responsibility is to provide support to everything from desktop support to routine network administration and maintenance.
*Only candidates who reside in the Johannesburg and surrounding areas will be considered *
* Client facing Role
* Resolve support requests on-site and remotely
* Software, Hardware and network fault finding and problem-solving
* Administrative support involving Microsoft’s core business applications and operating systems, including but not limited to:
* Microsoft 365
* Microsoft Azure
* Windows 10
* Windows 11
* Server 2016 R2
* Server 2019
* Roll out Hardware and Software on workstations incl. peripheral devices (routers, printers etc.)
* Monitor the remote monitoring and management system and respond accordingly through service tickets
* Participate in Customer IT projects
* VOIP
* Participate as part of a team and individually
* Adhere to internal Administration & Operational processes
* Available to work after-hours if required
* Matric (Compulsory)
* Minimum 3 years experience working as a Support Resource
* Have or be actively engaged in the pursuit of certification in the Microsoft product stack
* Personal skills
* well organised
* good oral and written communication
* Leadership
* Self-motivated with the ability to work with minimal direction
* handle confidential matters, set priorities, work well under pressure with attention to detail
* Emotional Maturity
* Interpersonal skills
* strong people skills, exceptional soft skills
* good telephony skills
* communication skills
* active listening
* a customer-centric approach to business
*Successful candidates MUST have a minimum of 3 years of practical technical experience.*
*Fulltime position*
*Must have a valid driver’s license*
*Office hours: 8:00 am – 4:30 pm*
*Salary dependent on experience*
* Matric (Compulsory)
* Minimum 3 years experience working as a Support Resource
* Have or be actively engaged in the pursuit of certification in the Microsoft product stack
* Personal skills
* well organised
* good oral and written communication
* Leadership
* Self-motivated with the ability to work with minimal direction
* handle confidential matters, set priorities, work well under pressure with attention to detail
* Emotional Maturity
* Interpersonal skills
* strong people skills, exceptional soft skills
* good telephony skills
* communication skills
* active listening
* a customer-centric approach to business
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzYwMjIxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1248694&xid=1555_60221
2y
1
The Role: Responsibilities: Call ManagementDirect User communication verbally and written for assistance in Software distribution.1st and 2nd line Desktop Support.Skills and Experience: Required Qualifications: Grade 12Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â International MCSE qualified or international equivalentA+Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â N+Minimum 5 years desktop support experience.Good communication skills and fluent in English verbally and writtenSelf-sufficient. Preferred Qualifications: ITIL Foundation V3Softskills certificatesMobile Technology certificationsSome server and network support experience Experience required: Minimum 5 years desktop support experience.Some server and network support experience (advantage).Personality and Attributes: Good communication skills and fluent in English verbally and written.Other: Work environment: Building in Bedfordview or Sandton, floors with access to lifts and stairs. Physical demands: Bound to sitting at desk mostly (Currently working from home)
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2y
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Key Skills / Competencies/Qualifications The latest Microsoft MCSE qualification is mandatory for this role.The latest CCNA qualification is mandatory for this roleVendor Accredited Platform certification is required, Microsoft and Citrix.2 years previous IT experience in a networking environment is mandatory for this rolePrevious desktop support experience is an advantage.1 year previous call centre experience is an advantageExcellent data capture and typing skillsMust be able to use all Microsoft Office applications.Must show excellent communication, analytical and troubleshooting skillsPrevious experience with a Service Desk Application is an advantageMust show a good understanding between Software, Application and Infrastructure components in an IT environmentMust understand the concept of an SLA and OLADefinition of Responsibilities: The First Line Support Engineer is responsible for the capturing of customer requests from varied inbound sources into the companys Call Management System.Required to ensure that every opportunity that can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined per customerThe First Line Support Engineer must analyse the reported fault and complete detailed diagnostics in an attempt to resolve the problem telephonically or via a remote support application. Should the problem not be resolved, the First Line Support Engineer must ensure that the request is correctly and efficiently assigned to the correct resolver group.A key responsibility of the role is to ensure that correct business practices and fixes are used in order to resolve a reported fault.Attentiveness and excellent communication is required from an Engineer at all times.The First Line Support Engineer must, at all times, understand the sensitive nature of their support offering and must ensure that all tasks and actions are done so with honesty and integrity.The First Line Support Engineers are required to document in detail the resolutions and fixes used in order to ensure that this advice can be used for future reference.The First Line Support Engineer is the first level of contact for customers, Engineers must therefore be customer-focused and must strive to return the customer to a working state.Ensure the user is issued with a reference number for every incident logged.Responsible for the Hand-over all incidents to the next shift for further resolution.Required to adhere to all Service Desk and Client specific processesEnsure that 98% of all calls are answered within 30secondsAccountable for effective, detailed and accurate request capturingAccountable to confirm customers informationUpdate the call at least once a day with all correspondences and actions to ensure a complete audit trail for future referenceProvide professional and efficient communication between the business and th
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzQzOTU5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1138444&xid=1108_43959
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Job Purpose:To give operational IT support across all regional offices and head office that will include all internal onsite/remote service desk issues, desktop support, first line support, second line support, coordination and escalation to the core infrastructure, security and networking teams.Job Responsibilities:· IT Servicedesk Administration.Service Desk Administration and Reporting· Keep abreast of changes in the standards, technologies or methodologies · Carry out administrative functions of IT Support Team· Give direction and guidance to peers· Work with other departments / Branches to ensure excellent support is given to the clientsReporting to IT Management on Service desk support status
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Our client in Pretoria is looking for a dynamic Desktop/Network Support Administrator to join their team!Requirements: Minimum 3 years of IT support experienceOwn transportThe applicant should have a working knowledge and should be able to troubleshoot the following :Office 365 administration, including email and SharepointWindows Server 2003 - 2016 - including ADBasic network infrastructure, CCNA would be advantageousBasic desktop support and troubleshooting (A+ and N+ would be advantageous)Basic hardware support, i.e. replace PC components, install\repair network points.In addition to post-sales support, the support person is engaged with the customer and will be responsible for maintaining the systems in running order. The candidate will also be responsible for emergency support and maintenance of customer equipment and the overall functioning of the “outsourced” IT function. Regular reporting and a close working relationship with other technicians/managers is a requirement.Roll up the sleeves: comfortable working on his/her own, or with a small and highly motivated staff implementing outsourced IT management solutions.The candidate will be based in Pretoria and be expected to travel to clients in the area, on days not traveling the candidate will be expected to work from home and resolve helpdesk tickets and offer technical support to clients, the candidate will also be expected to travel to further away client sites from time to time, the candidate will need to have their own reliable transport.
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NETWORK SERVER TECHNICIANTake ownershipFinisherTime managementNeeds to be able to prioritizeServer technicians are information technology (IT) professionals who are responsible for installing, maintaining, and troubleshooting the server systems of an IT organization. These technicians must manage both Unix and Windows-based systems to ensure reliability and stability for the clients. They are required to manage data center hardware by providing total diagnosis and repair on hardware issues. Server technicians must also perform regular backups for the organizations server while providing technical support to follow up inquiries and problems on system serversManage and maintain a LAN/WANConfigure, install and manage virtual machines on servers.Work extensively installing, configuring and managing VMWare and Microsoft virtual platforms.Update TCP/IP, DHCP and DNS/WINS settings on all desktopsMaintain all user accounts for entire UNIX / Linux environment.Perform troubleshooting services for printers, plotters, copiers, scanners, and all PC relate peripherals.Design and create a SQL database that are used for online enrollment that interact with a PeopleSoft front-end.Perform routine back office projects such as NDS administration, server upgrades, backup procedures and network performance evaluations.Provide first level support on the DHCP, mail, news, proxy, and DNS servers for all global customers.Configure IIS with ASP/XML/PHP module installations.Build physical servers and provision server builds using VMWare and HyperV.Resolve major DNS server configuration issues as well as host settingManage city wide IIS deployment.Manage and deploy Citrix server farms.Manage and maintain a small LAN.Manage DHCP scopes, options for district servers.Configure, install and manage virtual machines on Linux servers.Work extensively installing, configuring and managing VMWare and Microsoft virtual platforms.Update TCP/IP, DHCP and DNS/WINS settings on all desktopsMaintain all user accounts for entire IT environment.Perform troubleshooting services for printers, plotters, copiers, scanners, and all PC relate peripherals.Design and create a SQL database that are used for online enrollment that interact with a PeopleSoft front-end.Perform routine back office projects such as NDS administration, server upgrades, backup procedures and network performance evaluations.Provide first level support on the DHCP, mail, news, proxy, and DNS servers for all global customers.Configure IIS with ASP/XML/PHP module installations.Build physical servers and provision server builds using VMWare and HyperV.Resolve major DNS server configuration issues as well as host settings
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Web Designer IT Consultant Johannesburg Gauteng Salary: Market Related Purpose of Position: Complement Recruitment are recruiting for a Web Designer IT Consultant, this is a permanent position based in Randburg, Johannesburg Gauteng. The ideal candidate is well versed in the information technology, graphic and web design and telecom sectors within a business. Managing and monitoring all platforms for any threats, maintenance, troubleshooting and advancements in the future ensuring the business is compliant.Apply Directly for this Job by clicking here - https://bit.ly/3LkgmiK Minimum Requirements :QualificationsCompTIA A+CompTIA Network+Suitable other IT Diploma/QualificationMicrosoft Certification MCP/MCSA/MCSE/MCITP (or working towards it)Own Transport3-5 Years experience in an IT & Web Design role Skills And Knowledge: Key Skills Web Design (WordPress, Avada, Elementor etc) Digital Media (SEO, Social Media Integrations, APIs etc) Information Technology, Android & App Technologies Science or Computer Science Graphic DesignMinimum 3 Years experience in: HTML CSS jQuery JavaScript Adobe Suite Photoshop, Illustrator, InDesign API web integration Experience in User Experience (UX) and User Interface (UI) Windows 10/11 Desktop Support (Telephonic & Remote) Linux/BSD. M365/Office 365/Teams/Azure/InTune LAN, WiFi, Printer Setup, Support, Troubleshooting. Android (9/10/11/12) Support (Telephonic & Remote) FireWall & Security Experience (pfSense, OpenSense, Untangle) RouterOS Experience VPN (WireGuard, OpenVPN, ZeroTier) NAS/FileServer Experience (Synology) SIP/3CX Experience. Visio Experience (or equivalent) WordPress/Drupal/Joomla Experience (Bonus) Virtual Machine/Server Experience (VMWARE ESXi, ProxMox, Citrix) Duties: Desktop & Mobile Device Support (On-Site, Telephonic & Remote) Daily/Weekly Preventative Maintenance Activities Preparation of Reports on Tickets, Backups and Maintenance Activities IT Training/Onboarding of New Staff. IT Training & Upskilling of Staff on new Systems, Procedures, Processes. Maintenance of Documentation on entire IT System. General Office Bound IT Duties and Tasks (Entry & Exit Procedures) All Hardwa
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