IT Help Desk Technician

We are searching for a diligent candidate who is self-motivated, pays attention to detail and has good communication skills with a passion for technology. The Job will entail hardware and software desktop support for a software development company in the pharmaceutical industry.     *Duties and Responsibilities: *   * * Supporting staff with general everyday IT queries. * User account queries and password resets. * Email account creation and support. * Desktop/laptop hardware setup and troubleshooting. * Desktop/laptop software installations and troubleshooting. * Mobile device setup and troubleshooting. * Basic network support and troubleshooting. * Collecting, configuring, and installing new IT equipment. * Assisting senior network administrator with major projects that could include weekend work. *Desired Experience and Qualifications*   * * Matric Certificate. * 1 - 2 years of experience as a help desk technician or similar role. * A+ and N+ or relevant on the job experience dealing with computer and network troubleshooting. * Valid driver's license and reliable vehicle. * Reliable internet connection and computer for remote work. * Good attention to detail and ability to show initiative. * Willing to work flexibly and with enthusiasm. * Ability to communicate effectively with a wide variety of people in a professional manner whether it be face to face, telephonically or written communication.   Previous experience with the technologies below would also be beneficial: * * Office 365 * Microsoft windows server and virtualization technologies. * Spiceworks or other help desk/ticketing software   A successful candidate will also gain exposure to and "on the job training" with the following:   * * Firewall Technologies. * Microsoft Windows Server. * Virtualization technologies. * Webhosting and datacentres. * Microsoft Azure and Office 365 administration. * Security frameworks and IT governance. R 14 000/month  *Desired Experience and Qualifications*   * * Matric Certificate. * 1 - 2 years of experience as a help desk technician or similar role. * A+ and N+ or relevant on the job experience dealing with computer and network troubleshooting. * Valid driver's license and reliable vehicle. * Reliable internet connection and computer for remote work. * Good attention to detail and ability to show initiative. * Willing to work flexibly and with enthusiasm. * Ability to communicate effectively with a wide variety of people in a professional manner whether it be face to face, telephonically or written communication.   Previous experience with the technologies below would also be beneficial: * * Office 365 * Microsoft windows server and virtualization technologies. * Spiceworks or other help desk/ticketing software   A successful c