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Results for contact center manager in "contact center manager" in Jobs in Gauteng in Gauteng
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The role serves to manage as the single point of accountability for all client contractual matters within the business, ensuring efficient contract processing while protecting company interests and supporting business objectives across the companys portfolio throughout Africa and the Middle East. This role shall also support the Procurement department on supplier contracts. Operational Deliverables Client Agreement Management Design and implement standardised operating procedures across the account portfolio to ensure service delivery consistency and excellence. End to end contract management for all client agreements (enterprise and local) across the company business portfolios including: Facilities Management agreements;Advisory and Transactions client agreements;Capital Markets service agreements;Project management agreements;Property Management client contracts;Data Center Services agreements; andAny other existing and future Portfolio client agreements within the company, which relates to clients.Negotiate, draft and/or review all client agreements which may include Master Service Agreements (MSAs), Local Country Agreements, employee transfer agreements, data transfer agreements, confidentiality agreements and associated documentation.Attend the negotiation meetings for client agreements as may be required.Respond to client queries related to agreement terms and conditions.Provide legal advisory services on all aspects of client agreements.Address initial legal queries and interpretations on client agreements.Ensure all client agreements align with business objectives and service delivery requirements as defined and provided.Escalate any identified contractual risks in line with the approved Delegation of Authority. Commercial Analysis & Risk Assessment Analyze commercial terms, pricing structures and financial implications of client agreements; aligning with the approved S1.Assess and mitigate commercial and legal risks.Evaluate service delivery requirements and ensure contractual alignment with operational capabilities.Provide commercial guidance on client agreement variations, renewals and extensions.Collaborate with business units to understand service requirements and translate them into contract terms.Optimize contract terms to enhance profitability while maintaining competitive positioning. Supplier Agreement Support Analyze commercial terms, pricing structures and financial implications of client agreements; aligning with the approved S1.Assess and mitigate
https://www.jobplacements.com/Jobs/L/Legal-and-Commercial-Specialist-1266081-Job-Search-2-25-2026-9-50-09-AM.asp?sid=gumtree
6d
Job Placements
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Situated in Johannesburg close to Milpark, we are seeking a dedicated, compassionate, professional and hands-on individual to join our team. As a well established old age home, with a long tradition in the German speaking community, we strive on offering a caring, safe and hospitable environment for all our residents; ensuring they receive the highest standard of nursing. Key ResponsibilitiesLeadership, Management, and Supervision:Provide management, supervision and training of nursing staff, enrolled nurses, caregivers, agency staff and trainees across the Residence; medication administration by nursing staff, assisted personal hygiene, appropriate meals, monitoring of Vital signs by nursing staff and care workers on a daily, weekly or monthly basis. Clinical Management and Oversight:The matron is responsible for the overall quality of nursing care, including developing and reviewing resident care plans, monitoring health, and ensuring holistic and personalized care.Staffing and Administration:A matron is expected to be a role model for professional nursing, committing to their own skill development and encouraging teamwork and innovation within the staff.Supervise, coach, and mentor the nursing and caregiving team to maintain professional competence and motivation. Administrative Duties: This role includes managing new admissions, maintaining occupancy levels, overseeing documentation and handling reporting requirements. Budget and Resource Management: Manage resources within the nursing department to ensure efficient and cost-effective service delivery. Reputation Management: Maintaining the homes reputation by ensuring high standards of care and resident satisfaction. Regulatory Compliance: The matron ensures that the facility adheres to all relevant healthcare regulations and internal quality standards.Resident and Family Liaison:The matron serves as the main point of contact for residents and their families, providing healthcare updates and addressing concerns with empathy.Good Knowledge Geriatric Care,Dementia Care, Post Stroke Care, Neurological care especially after surgeriesMinimum of 10+ years experience equal or similar position - Elderly CareComputer literate Skilled in writing reports in good English Qualifications and Requirements Degree in Nursing Registered with the South African Nursing Council (SANC) as a Professional Nurse. Proven experience in Elderly Care, Nursing care Valid South African Drivers License Valid SA ID Document Police Clearance Certificate How to Apply:Please send CV and all CERTIFIED supporting documentation (Diploma, SANC Receipt, Police Clearance Certificate, Certified copy of ID, and Copy of SA Drivers License) to the following
https://www.jobplacements.com/Jobs/M/Matron-Care-Centre-Manager-1265457-Job-Search-2-24-2026-7-05-34-AM.asp?sid=gumtree
7d
Job Placements
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An Automotive company based in Boksburg is seeking a Debtors Clerk/Accounts Recievable, you must have a strong understanding of how accounts work and prior experience working on your own debtors books.
Please note this is not a call center role.
Duties
Invoicing and Payment Tracking
Accurately preparing and sending invoices to clients
Ensuring payments are received on time and accurately applying them to the correct account
Reconciling accounts
Comparing accounts receivable records with bank statements and other sources to ensure accuracy.
Contacting clients via phone, email, or other means to address overdue invoices and facilitate timely payments
Investigating and resolving any payment disputes or discrepancies
Providing clear and efficient communication about invoices, payments, and outstanding balances
Creating and analyzing reports related to accounts receivable, such as aging reports and cash flow analysis
Supporting financial closing activities related to accounts receivable
Keeping customer records up-to-date and organized
Developing and adhering to standardized procedures for managing accounts receivable.
Requirements
3 years experience in a Accounts Recievable role and not debtors call center
Pastel
Experience working on your own debtors book
Strong communication skills
Attention to detail
Salary R10 000 per month (Not Negotiable)
Kindly mail detailed CV's in Ms Word format to Sakeenah.adam@yahoo.com
0614503579
Only shortlisted candidates will be contacted!
8d
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To lead and evolve the customer service function into a strategic, value-generating division that sets industry benchmarks in service excellence, operational efficiency, and customer satisfaction. This role is pivotal in transforming service operations into a profit centre while championing innovation, digital enablement, and cross-functional alignment.KEY RESPONSIBILITIES: (6 months fixed term contract)Define and evolve customer service standards, objectives, and initiatives to align with corporate strategy.Lead and manage the daily operations of the contact centre to ensure efficient service delivery and high customer satisfaction. This includes supervising and supporting agents, providing training, and performance management.Act as the voice of the customer in executive forums, translating feedback into actionable insights for product and service enhancements.Collaborate cross-functionally with departments to align service delivery with broader business objectives.Champion the adoption of CRM platforms, AI-driven support tools, and self-service portals to enhance customer engagement and reduce service friction.Monitor KPIs such as first-call resolution, average handling time, and customer satisfaction scores, using insights to drive continuous improvement.Resolve complex, escalated service issues that require coordination across departments, ensuring timely and satisfactory outcomes.Ensure adherence to regulatory standards, warranty policies, and service-level agreements (SLAs).Implement quality assurance programs and audits to maintain high service standards.Manage resources and budgets to optimize operational efficiency and cost-effectiveness.Champion a service-led culture across the organization, influencing product, sales, and marketing teams.EducationBachelors degree in business administration, Communications, or a related field (preferred).Minimum of 58 years experience in a contact centre or customer service leadership role.Understanding of workforce planning, scheduling, and resource allocation.Proven track record of transforming service operations and implementing best-in-class practices.
https://www.jobplacements.com/Jobs/C/Contact-Centre-Lead-1262237-Job-Search-02-13-2026-04-07-54-AM.asp?sid=gumtree
18d
Job Placements
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Job description:The Acquisitions agent is responsible for sales and lead conversion targets.Marketing of company to both existing and new customers.Follow up on outstanding leads and/or queries.Handle inbound and make outbound calls according to campaigns.Demonstrate excellent knowledge of product, service offerings and systems.Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and company sales strategy.Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance with companys quality standards and values.Selling value-added services.Up selling of company products.Obtaining referrals from new company customers.Provide constant feedback to intermediaries, management and other departments regarding status of leads.Ensure quality benchmarks are achieved.Manage time and workloads to ensure that deadlines and targets are met.Align own behaviour with company culture and values.Ensure achievement of own performance requirements.Establishing, building and maintaining relationships with our various partners.Contract administration, feedback and daily statistical reporting.Scheduling fitments of company units.Rescheduling appointments.Checking/Maintaining high Quality of schedules.Management of potential cancellations. Competencies Required:Selling skills (objection handling & negotiation).Customer centric.Attention to detail.Deadline and results driven.Initiative.Teamwork.Judgment/Problem solving.Tolerance for stress.Interpersonal and communication skills.Influencing. Job Requirements:Matric.1-2 years previous call centre experience in a sales environment is essential.RE 5, 120 FAIS credits advantageous.MS Office knowledge (Basic or Intermediate Excel).
https://www.jobplacements.com/Jobs/A/Acquisitions-Agent-Gauteng-1205710-Job-Search-7-23-2025-9-16-21-AM.asp?sid=gumtree
7mo
Job Placements
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Sales RepresentativeLocation: Southern Africa, South AfricaJob Type: Permanent, Full-TimePrimary Industry: SalesSecondary Industry: Environmental and WasteCompany OverviewWe provide environmentally responsible and compliant recycling solutions, committed to reducing landfilling through our buyback initiative. Our focus is on sustainable practises that contribute to a cleaner environment and a greener future.Job DescriptionThe Sales Representative plays a key role in driving the growth of the company by promoting and selling our environmentally responsible recycling solutions. This role involves identifying potential clients, building and maintaining strong relationships, and negotiating contracts that align with both client needs and company objectives.Key ResponsibilitiesIdentify and engage potential clients across the Southern African region.Develop and maintain strong relationships with existing and prospective clients to ensure continued business growth.Conduct sales presentations and product demonstrations tailored to client requirements.Negotiate terms and conditions of sales agreements to achieve mutually beneficial outcomes.Monitor market trends and competitor activities to identify new business opportunities.Collaborate with internal teams to ensure accurate order processing and timely delivery of products and services.Maintain accurate records of sales activities, client interactions, and pipeline status using company systems.Meet or exceed monthly and annual sales targets in line with company objectives.Promote company values centred on environmental responsibility and sustainable practises in all client interactions.Required QualificationsProven experience in sales, preferably within the environmental or waste management sectors.Strong negotiation skills with the ability to close deals effectively.Excellent communication skills, both verbal and written.Ability to work independently and as part of a team.Proficient in using standard office software and customer relationship management systems.Valid drivers licence and willingness to travel within the designated region.EducationA minimum of a National Senior Certificate or equivalent qualification.Additional sales or business-related qualifications are advantageous.ExperienceAt least two years experience in a sales role, preferably in the environmental, waste, or recycling industries.Demonstrable track record of meeting or exceeding sales targets.Knowledge and SkillsIn-depth understanding of sales techniques and client management.Awareness of environmental regulations and compliance rela
https://www.jobplacements.com/Jobs/S/Sales-Representative-1267223-Job-Search-3-2-2026-6-59-40-AM.asp?sid=gumtree
17h
Job Placements
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Key TasksManage Emergency CallsManage the Integrated Emergency Response (IER) applicationOperate a multi-line telephone console and alert systemObtain pertinent information necessary to the dispatch processUse the network to exchange information with other law enforcement and/or emergency response units Find Solutions to Uncommon ProblemsPerform emergency medical dispatch and crisis intervention servicesDetermine the level of priority of calls and enter information into computer-aided dispatch system Perform Administrative DutiesMaintain accurate records on each request for assistanceAny other relevant instructions pertaining to the department and issued by the ManagerEssential QualificationsMatricBAA/First Aid Level 3Essential Experience Minimum of 2 years experience in an Emergency contact centreCustomer care experienceExperience working shifts.PLEASE NOTE: If you have not heard from uss within 2 weeks of applying, please consider your application unsuccessful.
https://www.jobplacements.com/Jobs/I/IER-Call-Centre-Agent-1260621-Job-Search-2-9-2026-8-06-18-AM.asp?sid=gumtree
22d
Job Placements
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Location: Brentwood ParkSynopsis (your brief)Looking for a rainmaker who can spot and develop new opportunities.Strong logistics & supply chain business acumen.Able to pick up client issues fast and offer solutions confidently.Strong management and leadership to run a solid team.Role purposeLead the Client Services team within the logistics department, ensuring service excellence across all touchpoints, strong key account management, smooth logistics coordination, staff development, and continuous improvement aligned to company goals and SLA/KPI requirements.Reporting & teamReports to: Divisional Director: Client ServicesDirect reports: Account Executives, Customer Service Centre Agents, Customer Service Centre SupervisorLocation: Brentwood ParkKey responsibilities (more detail, still condensed)1) Customer Relationship ManagementMain point of contact for key customer accounts; manage expectations and resolve escalations.Build strong relationships (client functions + business reviews).Track customer satisfaction metrics; implement action plans to improve service.Analyse feedback and logistics performance data; recommend and implement improvements.Identify and pursue cross-selling opportunities in the existing base (and hunt new ones where possible).2) Logistics & Operational CoordinationOversee end-to-end order-to-delivery to ensure on-time, accurate fulfilment to SLAs/KPIs.Coordinate with warehouse, transport and planning to meet/exceed service expectations.Ensure proactive communication on order status, returns and delivery tracking.Ensure timely processing of client invoices as per SLA/KPI agreements.Maintain consistent communication with other branches/divisions.3) Team Leadership & PerformanceLead the team with clear objectives and accountability.Coach/mentor through performance reviews and goal setting.Drive alignment to company values, policies and procedures.Manage discipline and motivation in line with the code of conduct.4) Training & DevelopmentIdentify skill gaps and roll out targeted training.Ensure mandatory and soft-skills training is completed on time.Support development through learning + mentorship.Work with HR on recruitment, promotion, retention and performance processes.5) Admin, Compliance, Safety & Security (EHS)Oversee customer service admin and resourcing/workload planning aligned to client contracts.Ensure compliance with statutory requirements and manage relevant external bodie
https://www.jobplacements.com/Jobs/S/Senior-Manager-Client-Services-1261274-Job-Search-02-11-2026-01-00-17-AM.asp?sid=gumtree
20d
Job Placements
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