General Manager

Role Purpose

To ensure the overall effective management and development of assigned retail property assets. This includes driving profitability, optimising tenant mix and occupancy, managing all centre operations, leading subordinate teams, and executing strategies that enhance asset value and customer experience.

Key Responsibilities

Strategic Management & Execution

• Contribute to and implement property-specific strategies in leasing, marketing, and operations.
• Monitor action plans and adjust strategies to meet operational KPIs.
• Ensure alignment with company purpose, values, and long-term goals.

Risk & Compliance

• Conduct risk reviews and ensure regulatory compliance.
• Liaise with Legal for lease compliance and disputes.

Property Asset Management

• Oversee leasing, tenant mix, renewals, and occupancy levels.
• Drive marketing initiatives and PR strategies in collaboration with internal teams.
• Manage facilities, maintenance, installations, and HSE compliance.

Business Unit & People Management

• Lead, mentor, and develop centre operations teams.
• Ensure performance management, succession planning, and employment equity goals.
• Manage recruitment, onboarding, discipline, and HR compliance.

Stakeholder & Tenant Relations

• Maintain positive tenant and client relationships.
• Resolve escalated queries and complaints effectively.
• Represent the company in community and business forums.

Property Operations

• Coordinate service contracts, inspections, upgrades, and maintenance plans.
• Ensure statutory compliance including OHS and risk reporting.
• Track data and reporting via MDA/SAP/NICOR.

Budgeting & Financial Control

• Contribute to and manage income and expense budgets.
• Monitor municipal billing, cost control, energy consumption, and insurance claims.
• Analyse rental performance and implement corrective measures.

Retail Trading Performance

• Analyse tenant turnover and trading densities.
• Manage feet count data and evaluate performance.
• Oversee promotions, marketing campaigns, and retail activations.

Centre Revamps & Upgrades

• Participate in redevelopment and refurbishment planning.
• Manage tenant relocations, centre relaunch, and new initiatives.

Role Requirements

Qualifications

• Minimum: Degree/Diploma (NQF 7) in Property, Business Admin, or Commerce
• Preferred: SACSC Shopping Centre Management Certifications (PDP, ACSL, CSCM)

Experience

• 57 years in retail property management
• 35 years in General Management of Regional Centres
• Proven
  
  https://www.executiveplacements.com/Jobs/G/General-Manager-1205139-Job-Search-07-22-2025-04-04-53-AM.asp?sid=gumtree