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KPA’s
Responsible for planning, controlling, and ordering food and beverages: execute F&B orders, process guest’s complaints good-naturedly, authorise F&B supplies and place orders, track and order shipments.
F&B Operations
Ensure waiters are correctly and smartly dressed, & offer professional (& courteous service to guestsEnsure restaurants and cloakrooms are clean, and that table appointments, (+ flower arrangements) are impeccable.Ensure that room service staff are correctly and smartly dressed and serve their guest professionally and friendly.Ensure that room service orders are executed promptly and that they comply with the required standards.Ensure that barmen are well trained, correctly dressed and serve their guest in a professionallyEnsure that bars and cloakrooms are clean and stockedEnsure efficient running of the banqueting department and that all banqueting rooms (& cloakrooms), are tidy & cleanEnsure an effective table reservation systemEnsure that company and statutory hygiene standards are maintainedEnsure that a minimum of 75% is achieved on first kitchen Audit (Management to advise when) and a further 80% on the next one.Implement a new ‘touch’ per year for the dining experience by April 2023 (WINET)Participate in the creation of 12 tailored events per a yearEnsure the quality of the food, the service, the look and feel of the restaurant is to the standard of DHR and that of consultants from the TICS and property Shareholders.Maintain standards equivalent to a 4* Hotel
Stock Management
Ensure profit margins are maintained, agreed costs are not exceeded through effective control systems, (incl issuing against dockets, sales analysis, menu costings & cash checks).Prepare proper forecast and meet desired revenues for all beverage outlets on-board.Ensure consumable and non-consumable goods are ordered, correctly stored and issued to various departments.Ensure procedures are adhered to, that no bills exceed the stipulated limit without prior approval & that written confirmation, purchase orders, or order numbers are on file.Maintain effective cost control in all areas of the F&B department.Responsible for the final delivery of all F&B products aligned with company´s standards.Ensure that monthly stock takes are conducted.Timeously submit (on the required format) all required information for budgeting purposesmonitor industry trends and make recommendation how it could be implemented & improved in the catering chain.
Management
Participate in daily scheduled mealtimes preparati...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTE4Njg4NjUwP3NvdXJjZT1ndW10cmVl&jid=1688610&xid=1118688650
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Looking to place a Reception / All-Rounder / Reservations... build your CV by gaining experience and 360 exposure to the management of a Lodge… You will be assisting our kind and caring GM, being her right hand, whilst you assisting in administration, reception, reservation, FO… you name it… there you will be assisting. Subsequently, the obliging, helpful, diligent graceful follower would most likely be the successful incumbent. Considered an excellent opportunity for the more mature applicant…
This position includes accommodation
Duties:
Responsible for FO / Reception / Reservation
Maintain a positive attitude and friendly demeanour.Welcome guests as they arrive.Manage incoming callsPerform reservation requestsRespond to all guest questions and requests.Manage guest bookings and reservations.Keep a tidy and orderly work space.Verify customer information and payment options,Determining rooms availableAssign rooms and respond to customers with confirmation emails or letters.Accept paymentsCheck guests out.Administration
Must have exp in:
Point of sale system Apex, Plus central, Nebula Pos Min 1- 2 yrs exp in Reservation / Reception /FOHMin 1 -2 yrs exp in Stock ControlPrevious exposure to a Lodge / Hotel environmentExp in Compliance officerGuest LiaisonPrevious exposure to a Lodge / Hotel environmentPref a tertiary education in related field
KPA’s
ensure faultless and continual quality customer service at all timesmanage bookings, greet guests,seamlessly resolve customer issues or complaints.Strong multi-tasking skills; multi-tasking with easeSound communication competenciesCapable of working in a fast-paced environment.Ability to manage complaints subtly.
Qualification
MatricRelevant tertiary qualification would be advantageousStrong working knowledge of the Microsoft Office Suite and other relevant computer programs.
Soft Skills
Obliging characterDiligentFriendly demeanour.Problem Solving.Multi-tasking
For the young & guest orientated, this position holds ample opportunities within the Group as a whole
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An exciting new opportunity has arisen with our client in the Hospitality industry, a well-established 5-star lodge.
Duties:Stay up to date with changes in policies, ways of working and standards in the industry.
Run relevant shifts as required and conduct pre-shift briefings between front and back of house.
Manage interactions with guests regarding menu requests/dietary requirements and ensure effective communication of all guest-related matters to the Lodge team in a timely manner.
Follow all standard operating procedures for service to guests, ensuring exceptional food quality is provided to guests at all times.
Support the kitchen management team to ensure that all kitchen records are appropriately maintained.
Ensure adherence to all relevant food safety, security and health and safety policies, processes and procedures ensuring compliance with local legislation.
Assist with managing junior kitchen staff during preparation and service.
Support the other kitchen sections to ensure that the work is completed in a manner that allows guests to receive the highest level of personalised service at all times.
Requirements:Diploma or other formal qualification in Culinary Arts
At least 5 years’ experience at a 5-star Lodge/Hotel, with a minimum of 2 years’ experience at a CDP level
Hold a current food handler health card or HACCP/Food Safety certificate
Knowledge of GAAP POS and MS Excel
Good knowledge of food costing and wastage control
Driver’s license preferable
Good knowledge of F&B Service
SECTOR: Hospitality / Hotel
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMTg1NC9BSw==&jid=1781658&xid=E.L001854/AK
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Our client is seeking a dynamic individual with 5-star hospitality experience managing a luxury villa on a Game Reserve in the Grahamstown area in the Eastern Cape.
Requirements:
5-star luxury villa and restaurant or yacht experience – at least 3 years.
Professional Chef Diploma (at least 3-year qualification).
Drinks and wine knowledge is essential.
Energetic and dynamic.
Able to be flexible and adaptable.
Must be able to manage a team.
Will also manage a production team (2) as well as other villa chefs.
Must be flexible in terms of leave/ days off.
Excellent communication / events experience and ability
Menu planning and able to cater to requests from family at all times.
Excellent administration.
Accommodation will be available.
SECTOR: Hospitality / Hotel
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMjAyNi9BSw==&jid=1808747&xid=E.L002026/AK
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Our client is seeking a Private Chef with experience in high-end establishments to join their team. The position will be based on the Game Reserve in the Grahamstown area, Eastern Cape.
Requirements:
5-star luxury villa and restaurant or yacht experience – at least 3 years.
Professional Chef Diploma (at least 3-year qualification).
Drinks and wine knowledge is essential.
Energetic and dynamic.
Able to be flexible and adaptable.
Must be able to manage a team.
Will also manage a production team (2) as well as other villa chefs .
Must be flexible in terms of leave/ days off.
Excellent communication / events experience and ability
Menu planning and able to cater to requests from family at all times.
Excellent administration.
Accommodation will be available.
SECTOR: Hospitality / Hotel
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMjAyNy9BSw==&jid=1808748&xid=E.L002027/AK
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Overview
My Client a well known 5 Star Safari Lodge in the Eastern Cape is urgently recruiting for a Deputy General Manager to join their well established team of professionals.
Remuneration Structure
Very Competitive Salary - negotiable based on experience Single status only - Live in position with meals and uniform supplied7 days off per month
Requirements
Tertiary Qualification in Hospitality Management / Hotel Management or similar A minimum of 4 year’s work experience – ideally 2 years as a trainee and in a well-recognized five star hotel or world class lodge, as an assistant managerExceptional Food and Beverage knowledgeFinancial management abilityA hardworking, co-operative mannerHigh standards of service excellence and a passion for the industryAttention to detailExceptional English and a second language would be preferableGood computer literacyExcellent management ability and communication skillsA clear understanding of basic labour law and disciplinary proceduresA developmental approach to staffAssertiveness, patience and good organizational skillsUnderstanding of housekeeping and maintenance proceduresAn awareness of developments within the food and lodge industries, as well as international trends in hospitalityComputer literate. Easipos, Procure, Protel knowledge advantageous.Drivers License - with PDP preferableHealth and Safety Rep would be an advantage
Responsibilities and Key Outputs
Able to add value to the team by ensuring that company policy and procedure is carried out and by bringing a very solid service ethic to the EstablishmentHave a clear understanding of the workings of a lodge, strong communication skills and work well within and between the various departmentsExcellent Guest liaison skills a must in dealing with our guests demandsManagement and training of the lodge staff in line with the Company Standard of ExcellenceEnsure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintainedMaintain the highest standards of housekeeping and maintenance and ensure that style and design is not erodedEffective financial management through the administration of orders and effective stock controlEffective communication and maintenance of lodge relationsManagement of the night porters (SL)
Please note that only candidates that have been shortlisted for interview will be contacted
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzEyNDM3OTgyP3NvdXJjZT1ndW10cmVl&jid=1299657&xid=1712437982
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Overview
The General Manager is responsible for managing the daily operations of our fine dining restaurant .In addition, they oversee the inventory and ordering of food and supplies, optimize profits and ensure that guests are satisfied with their dining experience. The General Manager reports to the Operations Manager .
ESSENTIAL FUNCTIONS ( Primary responsibilities include ) :
General : Oversee and manage all areas of the restaurant and make final decisions on matters of importance.Financial : Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs. ™ Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.Food safety and planning :™ Enforce hygiene practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.Ensure compliance with operational standards, company policies.Responsible for ensuring consistent high quality of food preparation and service.Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.Work with head office / suppliers for efficient provisioning and purchasing of supplies.Supervise portion control and quantities of preparation to minimize waste.Estimate food needs, place orders with suppliers and executive chef , and schedule the delivery of fresh food and supplies.Guest service : Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.Operational responsibilities : Ensure that proper security procedures are in place to protect employees, guests and company assets.Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or employee is injured.Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.Investigate and resolve complaints concerning food quality and service.Personnel :Provide direction to employees regarding operational and procedural issues.Develop employees :by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.Prepare schedules and ensure that the restaurant is staffed for all shifts.
QUALIFICATIONS :
Degree in hotel/restaurant management is desirable.A combination of practical experience and education will be considered as an alternative.Knowledge of computers (MS Word, Excel).https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjQ2OTIxNTQ0P3NvdXJjZT1ndW10cmVl&jid=1298979&xid=1646921544
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The Receptionist at Birkenhead House is responsible for all hotel operations, from Front Office, to the Curio shop, and crossing over into Front of House. They are our guests’ first contact, and are required to deliver on The Royal Portfolio’s Purpose, which is “To give our guests a complete experience and a perfect stay”.
MAIN DUTIES & RESPONSIBILITIES
Dealing with Guest queries and arranging assistance as needed.Prepare for arrival one day in advance; be on top of bookings made.Assist guests with information they need about services at the hotel & surrounds.Liaising all the necessary communications via telephone, email or verbal to all the applicable departments and ensuring that it is attended to timeously.Work hand in hand with the other Hotel departments.Maintain communication within the Hotel, other departments, as well as security with regards to guest’s movement,Ensuring the Front Office is staffed at all times to ensure Guests are attended to whilst browsing through the Curio Shop.Build relationships with all Guests and team members in Front Office.Ability to take initiative and make judgement calls re complaints (adequate gifting / room drops / vouchers).Constant monitoring of PMS and Guest profiling to ensure that the team is updating required information; nationalities, address, remarks, preferences, contact details, etc.Ensuring day-to-day Guest services such as admin, emails, wake-up calls etc; are all handled timeously and accuratelyTimeous execution of key responsibilities as set out by the Head of Department.Recite, understand, apply and live the Purpose and Value statement.
REQUIREMENTS & QUALIFICATIONS
Must have at least 2 years’ experience in a 5* Hotel environment.Must have at least 1 years experience in a Front Office environment.Demonstrate excellent written and verbal communication skills.Opera (Property Management System) knowledge at Operator Level; computer literacy.Ability to multitask with excellent time-management.Strong administrative experienceKnowledge of the Hermanus and surrounding areas activities, attractions and venues is essential, so living locally is a distinct advantageProven job reliability, diligence, dedication and attention to detail.Degree or Diploma in Hospitality will be an advantage.Must be flexible and willing to work shifts, weekends & public holidays.Knowledge of Hermanus & surrounding areas, attractions and other venues.
It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.South African citizenship is advantageous. A valid work permit is essential if you are n...
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Private Game Lodge Staff ManagerCompany Description:We are a prestigious private game lodge dedicated to providing unparalleled luxury and hospitality amidst the stunning landscapes of the Eastern Cape. Our lodge offers an exclusive retreat for guests seeking an authentic safari experience coupled with exceptional service and comfort.Position Overview:
We are seeking a highly skilled and experienced Staff Manager to oversee the operations of our lodge's diverse team. The ideal candidate will have a minimum of 5 years of relevant experience in hospitality management, with a strong background in luxury accommodations and a passion for wildlife conservation. A diploma or degree in Hospitality Management, Business Administration, or a related field would be advantageous.Responsibilities:Lead, motivate, and supervise a team of staff members including lodge attendants, housekeeping, kitchen staff, and guides.Develop and implement training programs to ensure that all staff members are equipped with the necessary skills and knowledge to deliver exceptional service to guests.Coordinate staff schedules and assignments to ensure efficient operation of the lodge.Maintain high standards of cleanliness, maintenance, and safety throughout the lodge facilities.Foster a positive work environment that encourages teamwork, professionalism, and excellence.Manage guest relations and address any concerns or complaints in a prompt and effective manner.Collaborate with other department heads to achieve overall lodge objectives and uphold the lodge's reputation for excellence.Oversee inventory management, procurement, and budgeting for staff-related expenses.Stay informed about industry trends and best practices to continuously improve lodge operations.Qualifications:Minimum of 5 years of experience in hospitality management, preferably in a luxury lodge or resort setting.Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team.Excellent communication and problem-solving abilities.Proven track record of delivering exceptional guest experiences.Diploma or degree in Hospitality Management, Business Administration, or a related field is advantageous.Proficiency in relevant software applications such as Microsoft Office Suite and property management systems.Benefits:Competitive salary commensurate with experience.Opportunities for professional development and career advancement.Accommodation and meals provided.How to Apply:Prior to applying for this position, kindly ensure that your Curriculum Vitae (CV) is validated by sacv.co.za. We encourage candidates to complete this process to facilitate a smooth application process.
Please include "Private Game Lodge Staff Manager Application" in the subject line of your email. Only qualified candidates will be contacted for further consideration.
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We are Hannes & Leonie le Roux and are currently looking for a position as a Management couple in Lodges, Guest Houses and / or Restaurants. We are a couple with 8 years' experience in Hospitality and we work extremely well together. We love the hospitality industry; with all the challenges we faced in the last few years. We are committed and dedicated to guest satisfaction first. Staff wellbeing is also very important to us. We are friendly, enthusiastic, hardworking, reliable, honest, ambitious and passionate about people. We have extensive knowledge of all aspects of lodge management. We are willing to learn new skills as well as sharing the knowledge that we have accumulated and find it easy to promote a good working environment to encourage fellow colleagues and staff to achieve targets. We have contactable references. A live-in position would be suitable, and we are also willing to relocate anywhere in South Africa.
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We are seeking a highly organised and customer-focused individual to join our team as a Guest House Manager in the Hospitality industry. (Live in position)As a Guest House Manager, you will have experience in managing large functions and be responsible for overseeing all aspects of the guest house operations, ensuring that guests have an exceptional experience during their visit. This role requires a high level of professionalism, excellent communication skills, and a strong ability to multitask and problem-solve in a fast-paced environment. Responsibilities:· Oversee and coordinate the activities of the staff to ensure an efficient and smooth operation.· Monitor and maintain the cleanliness and appearance of the guest house ensuring it meets industry standards and exceeds customer expectations.· Handle customer complaints and concerns with professionalism and find appropriate solutions to ensure guest satisfaction.· Collaborate with the kitchen staff to ensure timely and accurate food and beverage service.· Supervise the front desk and reservation system, ensuring accurate bookings and efficient guest check-in/check-out processes. Requirements:· Young vibrant tourism student looking for experience in the hospitality industry will be advantages· Strong leadership and organisational skills, with the ability to prioritise tasks and delegate responsibilities.· Proficient in using restaurant management software and Microsoft Office Suite.· Strong problem-solving skills and attention to detail.· Flexible schedule, including evenings, public holidays and weekends. Applications including head and shoulder photo mailed to:jannied@mailapp.co.za
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*Guesthouse in Walmer is seeking a male Receptionist.
*Ages: 23-30 years.
*Must be residing in Walmer /close by areas.
*Must be well spoken, presentable and articulate.
*Proven experience in Hospitality/Customer service industry is essential.
*Must be willing and committed to work Morning & Evening Shifts, Weekends and Public Holidays.
*Must be familiar with Online Booking platforms, Computer literate.
*Own transport to and from work is essential.
*Should you not here from us within two weeks, please consider your application unsuccessful.
*Email: wolmaranswendy3@gmail.com
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