Private lodge staff manager

Private Game Lodge Staff Manager

Company Description:

We are a prestigious private game lodge dedicated to providing unparalleled luxury and hospitality amidst the stunning landscapes of the Eastern Cape. Our lodge offers an exclusive retreat for guests seeking an authentic safari experience coupled with exceptional service and comfort.

Position Overview: We are seeking a highly skilled and experienced Staff Manager to oversee the operations of our lodge's diverse team. The ideal candidate will have a minimum of 5 years of relevant experience in hospitality management, with a strong background in luxury accommodations and a passion for wildlife conservation. A diploma or degree in Hospitality Management, Business Administration, or a related field would be advantageous.

Responsibilities:

• Lead, motivate, and supervise a team of staff members including lodge attendants, housekeeping, kitchen staff, and guides.
• Develop and implement training programs to ensure that all staff members are equipped with the necessary skills and knowledge to deliver exceptional service to guests.
• Coordinate staff schedules and assignments to ensure efficient operation of the lodge.
• Maintain high standards of cleanliness, maintenance, and safety throughout the lodge facilities.
• Foster a positive work environment that encourages teamwork, professionalism, and excellence.
• Manage guest relations and address any concerns or complaints in a prompt and effective manner.
• Collaborate with other department heads to achieve overall lodge objectives and uphold the lodge's reputation for excellence.
• Oversee inventory management, procurement, and budgeting for staff-related expenses.
• Stay informed about industry trends and best practices to continuously improve lodge operations.

Qualifications:

• Minimum of 5 years of experience in hospitality management, preferably in a luxury lodge or resort setting.
• Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team.
• Excellent communication and problem-solving abilities.
• Proven track record of delivering exceptional guest experiences.
• Diploma or degree in Hospitality Management, Business Administration, or a related field is advantageous.
• Proficiency in relevant software applications such as Microsoft Office Suite and property management systems.

Benefits:

• Competitive salary commensurate with experience.
• Opportunities for professional development and career advancement.
• Accommodation and meals provided.

How to Apply:

Prior to applying for this position, kindly ensure that your Curriculum Vitae (CV) is validated by sacv.co.za. We encourage candidates to complete this process to facilitate a smooth application process. Please include "Private Game Lodge Staff Manager Application" in the subject line of your email. Only qualified candidates will be contacted for further consideration.