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Reception / 2IC to GM / Administrator / Reservatio

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8 months ago1660 views

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General Details

Location:

Aliwal North, Eastern Cape

Advertised By:Agency

Company Name:Dream Hotels and Resorts

Job Type:Full-Time

Description

Looking to place a Reception / All-Rounder / Reservations... build your CV by gaining experience and 360 exposure to the management of a Lodge… You will be assisting our kind and caring GM, being her right hand, whilst you assisting in administration, reception, reservation, FO… you name it… there you will be assisting. Subsequently, the obliging, helpful, diligent graceful follower would most likely be the successful incumbent. Considered an excellent opportunity for the more mature applicant…

This position includes accommodation

Duties:

Responsible for FO / Reception / Reservation

Maintain a positive attitude and friendly demeanour.
Welcome guests as they arrive.
Manage incoming calls
Perform reservation requests
Respond to all guest questions and requests.
Manage guest bookings and reservations.
Keep a tidy and orderly work space.
Verify customer information and payment options,
Determining rooms available
Assign rooms and respond to customers with confirmation emails or letters.
Accept payments
Check guests out.
Administration

Must have exp in:

Point of sale system Apex, Plus central, Nebula Pos
Min 1- 2 yrs exp in Reservation / Reception /FOH
Min 1 -2 yrs exp in Stock Control
Previous exposure to a Lodge / Hotel environment
Exp in Compliance officer
Guest Liaison
Previous exposure to a Lodge / Hotel environment
Pref a tertiary education in related field

KPA’s

ensure faultless and continual quality customer service at all times
manage bookings, greet guests,
seamlessly resolve customer issues or complaints.
Strong multi-tasking skills; multi-tasking with ease
Sound communication competencies
Capable of working in a fast-paced environment.
Ability to manage complaints subtly.

Qualification

Matric
Relevant tertiary qualification would be advantageous
Strong working knowledge of the Microsoft Office Suite and other relevant computer programs.

Soft Skills

Obliging character
Diligent
Friendly demeanour.
Problem Solving.
Multi-tasking

For the young & guest orientated, this position holds ample opportunities within the Group as a whole

https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTMzODM1MzgwP3NvdXJjZT1ndW10cmVl&jid=1651605&xid=3933835380

Id Subtitle 1226579726

Dream Hotels and Resorts

Selling for 2+ years

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