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Results for call centre in "call centre" in Jobs in Eastern Cape in Eastern Cape
1
I am recruiting for an excellent salesmen !
Requirements
Direct sales experience onlyNo telephonic salesNo call centre salesFace to face sales onlyGenerating own business leads is a mustFast pace sales environmentTarget driven salesPreferably experience in selling insuranceProven salesmen
The ideal candidate will be an excellent communicator and have a passion for sales. The Business Development Consultant will be required to generate leads and convert them into sales. In this role the BDC is responsible for providing excellent customer service and advice, as well as developing relationships with customers.
Responsibilities and work outputs for Business Development Consultants (PERSONAL LINES):• Source lead generating opportunities to ensure a minimum of 10 client quotes per week and 40 per month• Minimum requirement of 10 premium adjusted policies (net of claw backs) written policies per month• Maintain and update your Lead Generation Matrix on a weekly basis• Manage the lead generation process which includes group presentations, one on one consultations, ensuring regular communication with staff, participation in corporate events, advertising and general relationship building• Keep up to date and fully informed on product comparisons with opposition products• Sign up a minimum of 5 active lead referral agents• Meet all KPls as laid down by the company for BDCs• Complete weekly reports that reflect leads, quotes and sales as well as the source of the leads, average premium, total premium and any other pertinent information which may be required from time to time• Maintain appropriate skills and knowledge in order to provide specialist, professional advice in all relevant business areas• Meet the Fit and proper requirements as set out in the FAIS codes of conduct at all times• Meet continuing professional development objectives as required by the industry
Salary Details
Fixed salary plus commission
Qualification
Matric/Grade 12FAIS Credits (preferable)RE 5 - a plusProven experience in FACE-TO-FACE SALES experience2 - 3 years DIRECT SALES EXPERIENCE selling short term insurance either as a Broker Agent or Tied Agent.Alternatively, must have SOLID DIRECT SALES EXPERIENCE.A minimum of 2 years’ experience GENERATING LEADS and CONVERTING THEM INTO SALES (prospecting / cold calling) - managing lead generation processAbility to work under pressure and MEET TARGETSCandidates must have a vehicle available to complete sale tasks
If you keen on this please send your CV to
james@abcworldwide.com
Include salary expectation, current salary, notice ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTU5OTE5NjY5P3NvdXJjZT1ndW10cmVl&jid=1497800&xid=3959919669
2d
Despatch
1
SavedSave
Alex Test
Senior Executive (Board)
Permanent
Admin, Office & Support
We are seeking a highly organized individual to fill the position of Alex Test. As a Senior Executive reporting to the manager, you will be responsible for tasks such as providing personal assistant support, overseeing call center operations, managing a team, and handling administrative duties. The ideal candidate should hold an Advanced Diploma in Computer Science and have experience in roles such as Call Centre Operator, Call Centre Team Leader, and Admin Clerk.
SECTOR: Admin, Office & Support
https://www.placementpartner.co.za/wi/application_form.php?id=parallel&VacRef=PTA000228/Alex&source=gumtree
3d
Umtata / Mthatha
1
Our client in the Insurance Industry based in Port Elizabeth is currently looking to employ a Clinical Hospital Pre-Authorisation Service Agent.
An awesome career opportunity awaits!
Requirements:
Grade 12 Certificate – Essential.Degree or Diploma in General Nursing – Essential.Valid South African Nursing Council Registration – Essential.MS Office Suite Experience – Essential.2 - 3 Years experience in a private hospital – Essential.Relevant experience in a call centre environment – Advantageous.Exposure to claims and ICD-10 coding – Advantageous.Understanding of the Medical Scheme Industry – Advantageous.
Responsibilities:
Pre-authorisation of all in-hospital procedures for applicable schemes, according to CRM protocols, telephonically and via email.Pre-authorisation of all specialised radiology for all schemes, according to CRM protocols.Pre-authorisation of all medical appliances and oxygen for all schemes.Assistance with clinical related queries and escalations where applicable.Presenting of complicated cases at clinical meetings when required.Accurate and comprehensive recording of notes on the system.Rotational filing of audit reports.Running of daily reports and distribution to the applicable case managers.Accurately resolve client queries and ensure excellent client service.Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.Demonstrate exemplary team behaviour through personal involvement, commitment and dedication in support of organisational values.Be part of a culture that directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.Identify own growth and development needs and discuss interventions to enable ongoing development, training and personal growth.Deal with ambiguity, uncertainty and provide perspective in difficult situations.
Please note should you not receive a response within two weeks of applying please consider your application unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzE1MDI1ODk5P3NvdXJjZT1ndW10cmVl&jid=1489639&xid=3315025899
3d
Despatch
1
SavedSave
We need telesales preferably with cold calling experience to phone estate agents.
We have names and numbers. You just phone and phone.
You need to be 100000% fluent in English.
Grade 12 a benefit.
Salary R6500. No commission.
16d
Port ElizabethAds in other locations
1
Our client in the manufacturing sector is looking for a Industrial Sales Representative to join their team based in Durban.
Qualifications and Experience :
Certificate in Sales and Marketing or equivalent (NQF 5)
3 years as a Sales Representative or similar role within the Manufacturing or retail environment
Computer Literacy (Basic MS Office; and SAP, ERP Systems and other job-specific software systems).
Duties:
Implements sales initiatives in accordance with Industrial Strategy and Plan.
Provides monthly feedback and reporting to the Business Manager: Industrial on status for existing and new business.
Analyses and provides feedback on buying patterns of customers in geographical area in order to meet target objectives.
Ensures that technical developments in the market are reported to the Business Manager: Industrial for escalation to the Technical / Marketing team on an ongoing basis.
Ongoing tracking and reporting on competitor activity in the region.
Provides ideas to increase sales; grows market share to budget requirements ensuring target achievement.
In conjunction with Territory Team Leaders and Regional Sales Managers , provides input to the development of model stock for each customer to decrease rotations.
Determines POS material requirements per customer.
Makes recommendations on product enhancements for improved sales potential.
Identifies potential dealers and distributors for new- and cross-selling business opportunities.
Updates customer database and ensures accuracy of all master data per geographical area (critical for CRM purposes).
Resolve or escalate all customer queries/complaints according to relevant to company policies and procedures.
Represents company in meetings with relevant stakeholders.
Identifies and solves problems creatively whilst demonstrating a high level of integrity in line with company core values.
Builds and sustains sound relationships, both internally and externally toward the achievement of business objectives.
Educates customers to ensure they remain updated with technical product changes.
Implements new marketing- and promotion ideas; and assists customers in aligning their strategy with that of the Company marketing strategy.
Visits customers and potential new customers according to a set of daily calling cycle and, if applicable, a new business development schedule.
Assists customers in credit applications and opening of new accounts.
Analyse and provide feedback on buying patterns of customers in geographical area in order to meet target objectives.
Assess and manage all warranty claims, according to set policies & procedures, with the exception of those weeks attended to by service representatives.
Provide ideas to increase sales within the area of responsibility.
Build and sustain great customer service levels and business relationships in support of business objectives.
Build and sustain good internal service levels and business relationships with the Centr
SECTOR: Manufacturing
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPVBFMDA1OTgwL0tC&jid=1838499&xid=PE005980/KB
7h
City Centre
1
SavedSave
We are looking for young professionals in our team. to work as call center agents
No experience needed
send your C.V to Thabile 071 964 8420
or send it to my e-mail
gumedethabile667@gmail.com
9h
City Centre
1
SavedSave
we are hiring agent to work in call centre
General workers
online promoters
no experience needed
people with grade 10 t0 12
send C.v to 071 964 8420
or send it to my email
gumedethabile667@gmail.com
9h
City Centre
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Hindi Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:
...Job Reference #: 202542
2d
City Centre
1
SavedSave
Our Client is a leading provider of financial wellness solutions through its Right Track Financial Wellness Programme. With a team of experienced professionals dedicated to developing tailored solutions, they pride themselves on being the preferred partner for their clients financial wellness needs. As specialists in the field, they offer unparalleled expertise and a commitment to championing consumer financial wellness and they are looking to recruit an experienced Project Manager to join their team.
Job Purpose:
The Project Manager will be someone who is motivated and experienced who can handle complex projects from start to finish. The perfect candidate will have a history of leading well, communicating effectively, and being organised. The position will involve planning, carrying out, and keeping an eye on projects within budget and on time. Will also need to work well with different groups involved and make sure project outcomes meet high standards.
Responsibilities:
• Develop and manage project plans, timelines, budgets, and resources
• Identify and mitigate project risks and issues proactively
• Manage project scope, ensuring it aligns with project objectives and stakeholders expectations
• Lead and collaborate with cross-functional teams, including internal and external stakeholders
• Monitor project progress, track key metrics, and provide real-time updates
• Communicate effectively with stakeholders at all levels, ensuring clear and concise communication
• Manage project documentation and ensure adherence to all relevant policies and procedures
• Identify and implement process improvements to enhance project efficiency and effectiveness
• Conduct project post-mortems and identify lessons learned for future projects Qualification and Experience:
• Bachelors degree in business administration, Finance, or a related field (BCom preferred)
• Minimum of 5 years experience in project management, preferably within the Finance Insurance industry (Essential)
• Proven working experience within a Call Centre / BPO environment (Essential)
• Proven track record of successfully managing and delivering complex projects on time and within budget
• Strong understanding of project management methodologies (e.g., Agile, Waterfall)
• Excellent organisational, communication, and interpersonal skills
• Ability to prioritise tasks, manage multiple deadlines, and work effectively under pressure
• Proficient in project management tools (e.g., Microsoft Project, Asana, Jira)
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team Salary: R35,000 to R40,000 pm CTC, depending on the level of experience
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202656 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining di...Job Reference #: 202656
2d
Midrand
1
SavedSave
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Urdu and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of exper...Job Reference #: 202638
2d
Other
1
Our client based in Century City is seeking Tsonga Speaking Customer Service Advisor.
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract and transactional inquiries.
Experience:
• Minimum of 12 months unbroken inbound call centre experience
• Customer service experience
• Administration experience
• Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous) Requirements:
• Passed Grade 12
• Fluent in Tsonga (Read, Write, Speak)
• Fluent in English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Available immediately
• Fixed Term Contract
• Own transport (Advantage) Key responsibilities may include, but are not limited to:
• Answer call and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assisting irate members and escalate when required to senior agents/team leader
• Ensure own productivity levels are maintained, and quality standards are met at all times
• Performing daily administrative functions and accurately capturing required information to various CRM systems
• Adhere to and support Company policies and practices
• Ensure that cases are reviewed and actioned
• Monitor Average Handling Time in line with standards
• Adhere to work schedule / occupancy and monitoring work flow
• Ensure that SLA is adhered to and cases to be completed in agreed SLA times
• Maintain customer quality according to set standards and business process
• Ensure full compliance to business process, legislation and standard operating processes Critical Skills/ Competencies:
• Excellent communicator with all levels in an organisation (verbal and written)
• Solution Driven
• Excellent problem-solving and Accuracy skills
• Self-starter, motivated, takes initiative and can work independently
• Confident in operating in a dynamic environment
• Flexibility and agility
• Resilient mind-set
• Ability to adapt to different situations as they arise (adaptive thinking)
• Ability to operate in a team environment
• Ability to prioritise deliverable and work load accordingly (good organisational skills) Salary and working hours:
• The salary, R9000
• Monday to Friday 08:00 to 17:00
• Every second Saturday 08:00 till 12:00 Office Location:
• Century City
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202674 in subject heading or email body.
Surgo (Pty) Ltd will consider all applications ...Job Reference #: 202674
2d
Century City
1
SavedSave
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Urdu and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experien...Job Reference #: 202637
2d
Other
1
Surgo is recruiting for an experienced Ukrainian Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak Ukrainian and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both Ukrainian and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patients outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patients questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the...Job Reference #: 202363
2d
Other
1
SavedSave
Calling all Cycling enthusiasts, with a passion for sales!
Do you enjoy the outdoors?
Are you an active person?
Is Cycling your passion?
Then we have a position for you
In partnership with a Global Specialist Cyclist Insurer solutions company, we are looking for an energetic and motivated Sales Agent to join their team based in Stellenbosch. The purpose of this role is driving sales through telephonically closing sales and upselling insurance packages. A family orientated environment with a group collective of achieving sales targets.
Responsibilities:
Policy Sales:
• Follow up on quote requests
• taking inbound calls
• Assisting customers to take out policies or add additional coverage to their existing policies
Reporting Administration:
• Ensure all internal and external processes are followed
• Allowed for accurate reporting and meeting internal and partner requirements
Requirements:
• Grade 12 (minimum)
• Must have your own transport
• Must have a Neutral Accent - fluent in English as this is for a International campaign
• Tertiary qualification, courses, and studies in sales /marketing or similar (advantageous)
• 8 12 months Outbound Contact Centre experience in Insurance Sales
• Preferably candidates coming from an Insurance Sales environment
• Practical experience in sales / upselling (advantageous)
• Be active and enjoy a fast-paced environment where they can think on their feet
• Enjoy speaking over the phone and building relationships with clients
• Be a team player
• Love learning, chasing targets, and problem-solving
• Be able to listen well to match the best products with clients individual needs
• Have good bicycle knowledge and are interested in the technical aspects of cycling
• Full training is provided
Remuneration Benefits:
• Monthly base salary +-R8,000 (depending on experience)
• Shift allowance R2,000 pm
• Commission earnings based on monthly sales targets and conversion rate
• International exposure.
Daylight savings (12 March 2023 - 5 November 2023 / subject to change)
• Early shift: 2pm-11pm
• Late shift: 5pm-2am
Remuneration:
• R10 000 basic salary
• R2 000 shift allowance
• Plus commission Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202514 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept ...Job Reference #: 202514
2d
Stellenbosch
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Slovak Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Slovak and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:...Job Reference #: 202538
2d
City Centre
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Polish Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Polish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:...Job Reference #: 202534
2d
Bryanston
1
SavedSave
Our client, a 247 desktop publishing company that produces business graphics in different languages, is looking for innovative, German-speaking individuals.
Based in Cape Town CBD, we provide support services with a focus on desktop publishing and we are looking for a German speaking Client Liaison Experts who interface between our corporate clients all over the world.
Job description
• Produce documents as per client specification and according to our quality standards
• Adhere to all stipulated production processes, including proofreading
• Complete administrative tasks, pertaining to timekeeping (for payment and billing purposes)
• Ensure the highest level of quality production output by adhering to client SLA requirements and internal quality criteria, as part of the production process and defined KPIs
Requirements
• Native in German and English
• Proven experience in a customer service role
• Microsoft Office proficient, strong PowerPoint skills
• Meticulous, with an eye for detail
• Ability to work under pressure in a fast-paced environment
• Can operate extremely well within a high pressure environment
• Can work independently
• Accountable
• Persistent in the completion of a task
• Graphical experience and accreditation advantageous
• Shift flexibility and weekend availability
• Determined and dedicated
• Common sense
• Resourceful
• Ability to work shifts coupled with the ability to work in a team
Personal Attributes
• Excellent command of German and English
• Must enjoy the idea of working in a demanding environment
• Positive attitude
• A keen eye for details
• Good time management skills
• Good work ethics
• Good communicator
• Down to Earth team player
Salary
Market Related Base Salary and Language Supplement
Transport Allowance
Monthly Incentive
Shift Allowance
Shifts:
• Mondays to Fridays: Rotational Shifts, i.e. 06h00 to 15h00, 10h00 to 19h00 or 14h00 to 23h00
Benefits
Medical Aid contribution R839
Gym/sports membership R100
Cellphone contract allowance R150
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202392 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please em...Job Reference #: 202392
2d
City Centre
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• M...Job Reference #: 202431
2d
Bryanston
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Mandarin Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Mandarin and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ho...Job Reference #: 202541
2d
City Centre
1
SavedSave
Calling all Cycling enthusiasts, with a passion for sales!
Do you enjoy the outdoors?
Are you an active person?
Is Cycling your passion?
Then we have a position for you
In partnership with a Global Specialist Cyclist Insurer solutions company, we are looking for an energetic and motivated UK Sales Agent to join their team based in Stellenbosch. The purpose of this role is driving sales through telephonically closing sales and upselling insurance packages. A family orientated environment with a group collective of achieving sales targets.
In this role you will be responsible for:
Policy Sales:
Following up on quote requests, taking inbound calls, and assisting customers to take out policies or add additional coverage to their existing policies.
Reporting Administration:
Ensuring all internal and external processes are followed, allowing for accurate reporting and meeting internal and partner requirements.
Ideal candidates will:
• Have their own vehicle / transport
• Be active and enjoy a fast-paced environment where they can think on their feet;
• Enjoy speaking over the phone and building relationships with clients;
• Be a team player;
• Love learning, chasing targets, and problem-solving;
• Be able to listen well to match the best products with clients individual needs;
• Have good bicycle knowledge and are interested in the technical aspects of cycling
• Grade 12
• Extremely well spoken in English
• Worked with International clients before
• Strong sales ability
• Great negotiating skills
• 1 to 2 years Insurance or Financial Sales experience
Working hours:
UK Summer Period (alternating shifts during No-Daylight-Savings from April - September)
• Shift 1 - 09h00 to 18h00
• Shift 2 - 10h00 to 19h00
• Under normal circumstances only Monday to Friday, but with high volumes Saturday shifts may be required on rotational/voluntary basis
UK Winter Period (alternating shifts during Daylight-Savings from October - March)
• Shift 1 - 10h00 to 19h00
• Shift 2 - 11h00 to 20h00
• Monday to Friday Remuneration:
• R8 000 basic salary
• Plus Commission Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202515 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become availab...Job Reference #: 202515
2d
StellenboschSave this search and get notified
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