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Our client is recruiting for an experienced Dutch Speaking Customer Service Support Agent to join their remote team.
The role as Customer Service Support Agent:
• Maintaining a positive, empathetic and professional attitude toward customers
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Ensure customer satisfaction and provide professional customer support
• Scoping
• Troubleshooting
• Resolving customer queries via phone, chat and email Requirements:
• Well versed in Dutch and English (spoken, read and written)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• 1 to 2 years of customer service experience
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts Salary:
• Market related, based on the level of experience
• Laptop, Wifi Dongle or Internet Allowance provided
• Shift Allowance
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202366 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202366
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Consultants who want to join our client’s (East) African adventure?! Were looking for an ambitious & adventurous ???????????????????????? ???????????????????????????????????????? (Sales)!
ABOUT OUR CLIENT
Our client is a travel scale-up specialised in responsible off the beaten track travel that is quickly getting back on its feet after the corona crisis.
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Create & sell offbeat tailor-made trips to the Dutch marketDutch Mother Tongue-Working Proficiency REQUIREDCountry focus next to Southern Africa > KEN + TZPassionate about tourism / experience in the industryTravel consultant / sales experience big pro!First 6 – 12 months based in Nairobi (lets discuss)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTY3ODIxODg4P3NvdXJjZT1ndW10cmVl&jid=1156165&xid=4167821888
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• The Quoting Specialists contribute to operational sales effectiveness of the Quoting Unit by establishing relationships with vendors and coordinating everyday interactions, queries and general information sharing with them.
• Their day-to-day duties include providing quotes for clients either from direct requests or on behalf of the Presales team. This might involve a degree of product pricing where the Quoting Specialist sometimes has the ability to influence the price and margin, by suggesting different products dependent on lead times, promotions and alternative suppliers. Once the order is raised they will check the quotes to ensure that what has been ordered has been quoted and that the correct terms and conditions have been applied.
• They manage vendor costs in conjunction with commercial colleagues and ensure access to vendor pricing.
• When sales orders are received they process and administer the sales orders. They administer general sales related documentation through receiving, labelling, sorting, filing and distributing as is required.
• They capture data and maintain systems as is required by the sales process and sales team. They will also use the systems and data to produce reports when necessary. In general they provide administrative support to the sales force when it is required. Their success is determined by the client service orientation, their teamwork and management skills and their ability to manage their assigned work processes. © NTT Limited Here’s what we are looking for in candidates Behavioural Skills
• They have a proactive approach, pay attention to detail, have good verbal and written communication skills and have a service-oriented attitude.
• They demonstrate a positive attitude towards work and can manage assigned job processes. They can cope well under pressure and are well organized individuals.
• They have good interpersonal skills and can interact with a variety of internal and external stakeholders across all levels in the organization.
• They contribute to organization effectiveness by establishing and managing relationships with Service Providers.
• They can work with a positive and constructive attitude in an unstable and changing environment.
Key Roles and Responsibilities
• Contribute to organization effectiveness by establishing and managing relationships with vendors.
• Provide accurate and on-time quoting by understanding customer needs
• Administer the sales quote and quoting processes.
• Manage vendor costs ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84MTk2MDMxMDc/c291cmNlPWd1bXRyZWU=&jid=1201465&xid=819603107
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A leading BPO (Business Process Outsourcer), is seeking German speaking Customer Service Agents to join their new UK airline division. This international company has offices across the globe, including in Germany, UK, France, Netherlands, Belgium and more. Their exclusive European airline client offers easy and affordable travel for its international clientele. Their vibrant and passionate staff provide first class service and support via telephone and email.
Come and join the team to benefit from the following:
Medical aidShift allowanceIncentivesSubsidised TransportA young and vibrant work environmentExposure to international clienteleTraining and great growth potential within the company
You should have a passion for assisting people and be able to handle internationally based clients in a professional and friendly manner. In addition, you require the following:
Qualifications and experience:
Matric or High School equivalentPrevious customer service experienceInbound Call Centre experience advantageousPrevious travel or tourism industry experience advantageous
Competencies:
Excellent language skills in German (mother tongue) and EnglishExceptional communication skillsComputer literate in MS Office packageExceptional service and support orientationClear criminal and credit recordAbility to work shifts: Monday - Sunday
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTk2Mjk4ODE3P3NvdXJjZT1ndW10cmVl&jid=1156162&xid=4196298817
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Brief Job description
provide superior airline reservation services to customersDuties include handling inquiries relating to ticket fares, flight schedules, bookings, connecting flights, airline policies, departure and arrival times and international airport requirements.
Requirements
Skills & Knowledge
Native/ Advanced level Dutch & English Language SkillsMatric (Grade 12 or Equivalent qualification)Computer literacy at intermediate levelNo criminal recordExperience in Customer Services / Call Centre / travel and tourism sector advantageousDemonstrated ability to resolve customer complaints and offer alternative solutions
Work hours
8.5 – 9 hour shifts per day on rotationShifts to be rostered from Mondays to Sundays including local and market public holidaysOperational hours: 09h00 – 21h15Work from home or work at offices (located in V&A Waterfront, Cape Town)Work from home requires own Fibre fixed line internet connection & UPS solution at own costTraining: 4 – 6 weeksProbation period: 4 months
Salary and Benefits
Permanent, Full-time employmentMarket-related salaryWork from home or at officesPaid TrainingBenefits:
Employee assistance programmeHealth insurance benefitProvident fund
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84MDM2NDM2NDc/c291cmNlPWd1bXRyZWU=&jid=1474028&xid=803643647
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Description
Our Cape Town office has seen sustained and substantial growth over the past two years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the Flemish/Dutch market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and Flemish/Dutch is re...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTA2NjY3NDgxP3NvdXJjZT1ndW10cmVl&jid=1296773&xid=2106667481
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Our client, a call centre located in Randburg, Johannesburg, are looking to employ Team Leaders who are Norwegian, Danish, Swedish and Dutch speakers. Shift work is required, depending on the territory and their call centre is open 7 days a week, averaging time between 7am and 11pm).
Minimum Requirements
Grade 12Must be bilingual (verbal and written) in English and one of the following languages:
DutchDanishSwedishNorwegian
Previous Inbound Contact Centre experience or,Previous Team Leader / Supervisory experience in a service environmentPrevious international contact centre experience will be advantageousFully computer literate in all Microsoft packages (Word, Excel, Outlook and Internet)Availability to work shifts (International Call Centre)
Operations Management and Continuous Improvement
Coach and develop employees through continuous one-on-one sessions i.e. daily, weekly and monthlyEffective resource planning by managing work attendance and leaveEnsure all contact channel services levels are metSet key performance indicators for agents and review agent performance according to KPI’s in conjunction with Operations headAnticipate escalations and take over requests when neededConduct root cause analysis on all detractorsEnsure escalations processes are maintained and implementation of new processes with team buy inAssign and monitor the productivity and quality of interactions performed by the teamEnsure all work delivered to clients are conducted with a high level of integrityDrive all day-to-day operational activities through to successful completionEnsure all team members are responding to customer concerns in a timely and efficient mannerMonitor behaviours and skills of team to ensure they are professional, friendly, confident, and capable with all aspects of interaction handlingReview and update productivity tools to monitor real-time and long-term performance, and to identify areas of improvement
People and Performance Management
Manage the development, performance, capability and capacity of the employeesEnsure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR, AHT, QA)Enhance staff morale & motivation through reward and recognitionDetermine training needs and identify coaching opportunities to develop knowledge, skills and behaviours in the teamMentor new hiresDemonstrate knowledge, passion, and a creative aptitude to consistently achieve and exceed targetsOffer guidance and support to all team members to mini...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjIzNDcwNjAzP3NvdXJjZT1ndW10cmVl&jid=579950&xid=4223470603
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A leading BPO (Business Process Outsourcer) is seeking Dutch speaking Customer Service Agents to join their division. This international company has offices across the globe, including in Germany, UK, France, Netherlands, Belgium and more.
Qualifications and experience:
· Matric or High School equivalent
· Previous customer service experience
· Inbound Call Centre experience advantageous
· Previous travel or tourism industry experience advantageous
Competencies:
· Excellent language skills in Dutch (mother tongue) and English
· Exceptional communication skills
· Computer literate in MS Office package
· Exceptional service and support orientation
· Clear criminal and credit record
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzI3NDM5NTQ5P3NvdXJjZT1ndW10cmVl&jid=377174&xid=2727439549
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A leading BPO (Business Process Outsourcer) is seeking Dutch speaking Customer Service Agents to join their division. This international company has offices across the globe, including in Germany, UK, France, Netherlands, Belgium and more.
Start date - ASAP
Qualifications and experience:
Matric or High School equivalentDutch language skills - Work ProficiencyInbound Call Centre experience advantageousPrevious E-Commerce experience advantageous
Competencies:
Excellent language skills in Dutch (mother tongue) and EnglishExceptional communication skillsComputer literate in MS Office packageExceptional service and support orientationClear criminal and credit record
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODQ2Mzk0OTc2P3NvdXJjZT1ndW10cmVl&jid=370507&xid=2846394976
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Job Description
Work for a prestigious airline brand: Brussels Airlines Group / Lufthansa Airline GroupAssisting passengers / travel agents with flight bookings and queries relating to their travel in Dutch/Flemish & English on inbound voice calls & written correspondenceWork on renowned airline reservations systemsFull paid product and systems training providedDaily interaction with international passengersExperience our multi-cultural work environment with colleagues from all over the world
Working hours
Full time contract (40 Hours per week) at 5 – 8 hours’ shift per dayFlexible rotational shifts including weekends with 2 rest days per weekOperational hours: 08h00 – 20h00 (Mon-Fri), 08h00 – 18h30 (rotational Saturdays), no Sunday work
Remuneration
Paid annual leave starting at 18 days; get an additional day with each completed year of service up to 25 daysHealth Insurance Plan – network GP visits, dentistry, optometry, medications etc. (Paid by the Company)Employee Assistance ProgramsProvident Fund (SA citizens / PR holders) Work from home or from office:
Own home Fibre line & UPS solution required for work from home/remotely
To apply, please provide the following:
Updated CVCopy of ID/PR/VISA that permits you to workCompleted language assessments will be carried out during screening by the recruiterProof of internet (for work from home applicants)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzExOTQzNjQ1P3NvdXJjZT1ndW10cmVl&jid=1183431&xid=2711943645
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Our client, a call centre located in Randburg, Johannesburg, are looking to employ customer service agents who are Norwegian, Danish, Swedish and Dutch speakers. Shift work is required, depending on the territory and their call centre is open 7 days a week, averaging time between 7am and 11pm).
Minimum Requirements
Grade 12Must be bilingual (verbal and written) in English and one of the following languages:
Danish / Swedish / NorwegianPrevious customer service experience advantageousStrong PC literacyStrong customer orientationAvailability to work shifts (International Call Centre)
Job Description
Identify the needs of the end userAnswer chats, calls and respond to social media queries & emailsResearch required information using available resourcesManage and resolve customer complaintsProvide customers with product and service informationEnter and update customer information into systemIdentify and escalate priority issuesFollow up customer calls where necessaryMeets or exceeds quality and productivity goals assigned by managementDemonstrates clear and polite written and oral communicationMaintain a positive and professional demeanour and portray the company in a positive lightDemonstrates appropriate sense of urgency across channel responses and service levelsFollow company policies and processes in order to process customer requests appropriatelyDemonstrates knowledge and use of departmental resources, policies, and proceduresUses customer service tools in order to provide an accurate response and an exceptional customer experienceEscalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer serviceProactively communicates system and process issues, and customer feedback trends to managementExceeds customer expectations by going above and beyond
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDA4NjkwNjM1P3NvdXJjZT1ndW10cmVl&jid=579947&xid=3008690635
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Support Request on behalf of sales force i.e Amendments, Pricing sheets or quotes etc. for service requests.Provide subject matter expertise for complex issues.Build training curriculum & Work Instructions.Identify and communicate opportunities for continuous process improvementUse existing knowledge base to provide a customer facing root cause assessment.
Experience Required
3-4 years of experience in a BPO environment.Any Bachelor’s degree.Proficient MS ExcelHands-on experience in working on Order to Cash process i.e Agreements/Contracts, Quote ManagementVery good understanding of L2S process. Agreements, Amendments, Pricing, licensee, pricing sheets, reports etc…Problem solving and analytical skills.Customer / Client facing experience would be handy.
Skills and knowledge
Good understanding of Order Management process. Quote to Order.Clear written & oral communication skills with internal customers.Sound analytical & interpersonal skillsStrong troubleshooting and diagnosis skillsTraining experience will be handy.Experience in creating knowledge base would be an advantage.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82OTk1NTIzMzI/c291cmNlPWd1bXRyZWU=&jid=1201464&xid=699552332
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We have an exciting job opportunity for Dutch, German and French speaking Customer Service Representatives to join a prestigious International Hotel brand at their offices in Cape Town, South Africa. This position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. They offer market related salary, career advancement, in house training. Join this multi-cultural work environment with colleagues from all over the world today!Your key job responsibilities as the Dutch, German and French speaking Customer Service Representative in Cape Town, South Africa:• Strong problem-solving, interpersonal and time management skills• Strong customer service ability• Effective written and verbal communication• Assist passengers by confirm & re-schedule client bookings• Daily interactions with clients with queries and compliments• Required to meet specific key performance indicators and meet expected client service levels before going live.• Native/Advanced level in Dutch, German or French language: Verbal & Written skills essential• Computer literacy skills• Fully paid product and systems training provided• Daily interactions with international passengers with queries and compliments• Required to meet specific key performance indicators and meet expected client service levelsRequirements for this Dutch speaking Customer Service Representative job in Cape Town, South Africa:• Native/Advanced level in Dutch, German or French language: Verbal & Written skills essential• Permanent residence permit or South African ID holders only• Flexibility to work shifts. Weekends may apply• Excellent customer service skills essential. Experience in call centre or travel & tourism industry preferred but not necessary.• Excellent Computer literacy & technical skills• Own transportIf you meet the above requirements for this Dutch, German or French speaking Customer Service Representative Job in Cape Town, South Africa, we would like to hear from you! Please send your CV through to: kim@callforce.co.za
https://www.ditto.jobs/job/gumtree/3058383006?source=gumtree
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We are currently recruiting Customer Support Agents in the Helderberg Area.We are a Helderberg-based contact center, servicing a wide client base worldwide and we are looking for agents who wish to grow within the company.Benefit from extensive in-house training and development programs and enjoy the unique and funky work environment.Requirements:Dutch language skills at the upper-intermediate level or higherStrong communication skillsUnderstanding of the principles of customer interactionStrong desire to work as part of a teamTime management skillsAttention to DetailTyping and language test will have to be completedOwn transport to and from Somerset West Zendesk experience is beneficialWorking Hours ( Mon to Sunday 09:00 - 18:00 )Job Type: 3 Month Contract
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