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Process Specialist SME - Dutch
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2 years ago1627 views
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General Details
Description
- Support Request on behalf of sales force i.e Amendments, Pricing sheets or quotes etc. for service requests.
- Provide subject matter expertise for complex issues.
- Build training curriculum & Work Instructions.
- Identify and communicate opportunities for continuous process improvement
- Use existing knowledge base to provide a customer facing root cause assessment.
Experience Required
- 3-4 years of experience in a BPO environment.
- Any Bachelor’s degree.
- Proficient MS Excel
- Hands-on experience in working on Order to Cash process i.e Agreements/Contracts, Quote Management
- Very good understanding of L2S process. Agreements, Amendments, Pricing, licensee, pricing sheets, reports etc…
- Problem solving and analytical skills.
- Customer / Client facing experience would be handy.
Skills and knowledge
- Good understanding of Order Management process. Quote to Order.
- Clear written & oral communication skills with internal customers.
- Sound analytical & interpersonal skills
- Strong troubleshooting and diagnosis skills
- Training experience will be handy.
- Experience in creating knowledge base would be an advantage.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82OTk1NTIzMzI/c291cmNlPWd1bXRyZWU=&jid=1201464&xid=699552332
Id Subtitle 1077265419
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ABC Worldwide
Selling for 2+ years
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Active Ads378
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Coucou,
Bonjour,
Je suis Jeanette a French and German
Teacher. I'm a Masters degree holder in Business administration and economics.
I worked in the educational system for seventeen years now.
I'm well travelled and will like to teach French
Or German to individuals or groups of people
I normally start with the grassroots level, intermediate and advanced level.
Please don't hesitate to contact me for your
French or German lessons.
Bien a toi,
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