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To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.
*Job Objectives:*
* To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
* To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
* To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
* To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
* To prevent wastage in own area by adhering to stock rotation principles.
* To prevent stock losses by following all risk management policies and principles.
* To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
* To implement product merchandising by following the merchandising guidelines and procedures.
* To adhere to all store standard operating procedures.
* To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.
*Knowledge:*
* Desirable: Basic health, fitness and supplements product knowledge
* Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)
*Skills:*
* Essential: Good communication and interaction skills
* Customer and service orientation
* Selling skills
* Merchandising skills
* Desirable:
* Basic computer literacy
*Competencies:*
Essential:
* Relating and Networking
* Persuading and Influencing
* Delivering Results and Meeting Customer Expectations
Desirable:
* Following Instructions and Procedures
* Presenting and Communicating Information
* Achieving Personal Work Goals and Objectives
*Experience:*Essential:
* At least 1 year related experience
* Selling skills; customer related training
Desirable:
* Experience working with sports nutrition and vitamin related products
*Education:*
* Essential: Matric (Maths 50%/Maths Lit 60%, English 50% and a pass in Life Science or Physics)
* Desirable: Sports / fitness / nutrition qualification
*Contractual Hours:*
* 38 - 40hrs
*Kindly note only applicants who meet the minimum requirements will be contacted.**All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.*
*Experience:*Essential:
* At least 1 year related experience
* Selling skills; customer related training
Desirable:
* Experience working with sports nutrition and vitamin related products
*Education:*
* Essential: Matric (Maths 50%/Maths Lit 60%, English 50% and a pass in Life Science or Physics)
* Desirable: Sports / fitness / nu
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU0OTQyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242873&xid=1555_54942
2y
1
SavedSave
Sales ManagerTablePride Foodshas an exciting opportunity for a SalesManager at their Head Office in Durban. Key performance areas:· Analyses and execution of all sales and credit notes· Negotiate with in parameters & acceptaccountability· Provide sales/credit note information to sales staffto manage business more effectively· Ensure promotional material and activity is implementedat store level and communicated to sales staff· Drive sales up in accordance with budget & price· Drive credit notes down · Take responsibility for all Key Account activity· Regular trade visits either alone or with sales staff· Weekly meetings with sales staff together with C.E.O. Skills:· Communication- Planning· Organisation– Teamwork - Time management· PeopleManagement Skills The successful candidate must have:MatricAt least 1-2 years’ experience in as a SalesManager. Must be computer literate. Please forward your CV to (stephanie@hypercheck.co.za) or (hr1@hypercheck.co.za) usingref TPFSales
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ5OTEzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188618&xid=1266_49913
2y
1
SavedSave
Brand Manager - DurbanRef JB1254Responsible for adapting brand strategy for brand in target marketMaintain brand integrity across all company marketing initiatives and communicationsMay manage portfolio of brandsManage brands to deliver business objectivesImplement marketing strategies that develop and grow designated brandCreate and manage budget and organize resources to meet brand objectionsResponsible for researching, planning, coordinate and implement cultural environmentDeliver brand marketing execution in a complex, multi-cultural environmentNew product development, facilitating collection of data, analyses info and reports data for projects/brand strategiesCreative campaignsCoordinate and cooperates with sales, academics, and product managers in launching new products
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ5NjkzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188415&xid=1266_49693
2y
1
SavedSave
Sales Consultants Urgently NeededOpinex Contact Centre is a growing company based inChatsworth, Durban. We are offering vibrant and goal driven individuals theopportunity to master their sales skills and further their professionaldevelopment.Your role will entail coldcalling prospective clients to sell our products and generate leads to grow thebusiness.We offer a salary package ofR4000 with an UNCAPPED COMMISSION structure + Generous Weekly Incentives.Requirements:· A minimum of 3-6 months Call Centre sales experience with outbound cold calling (Preferred)· Vehicle Tracker sales experience (Advantageous)· Motivated, enthusiastic and financial driven· Excellent communication skills· Computer literate ( Advantageous)Responsibilities:Ensure a high quality, effective and professional experience is provided to every customerMaintain high ethical standards in all daily activitiesUnderstand all products and services available to the customerUnderstand and know how to work with a variety of customer demographics and profilesFoster open communication through active listeningSpeak clearly, concisely, and effectivelyRespect other employeesWe Offer:· Training· Generous weekly incentives· Uncapped commission structure· Permanent contract based on performance· Diverse and accommodating environment full of driven individualsApplication InstructionsEmail your CV to recruitment@opinex.co.zaCOVID-19 protocols includemandatory mask usage, the provision of sanitizing stations throughout thecompany, as well as regular work space disinfection throughout the day.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ5NzM0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188452&xid=1266_49734
2y
1
SavedSave
The purpose of the job is to optimise the CMT, Converting and Fabrication production processes in order to achieve the BU objectives. The incumbent will be reporting to the General Manager.Requirements for Applicants Educational:• Industrial EngineeringExperiential:• 5 years’ in Production Management experienceKey Performance Areas Associated Tasks Strategy:• Implement new equipment/technology/processes in accordance with the Manufacturing Strategic Plan• Achieve/exceed the annual Manufacturing Operational Plan in accordance to set targets.Planning:• Plan, schedule and monitor production (Sales requirements, stock levels, maintenance requirements, machine changes, etc.)• Approve Production Plans.Production Management:• Monitor plant utilisation and efficiencies and action non-conformances.• Optimise the manufacturing processes and maintain manufacturing efficiencies.• Ensure optimal and efficient use of resources.• Ensure correct start-up procedures are complied with and that machinery is running at the start of the shift.• Balance the production lines (manning levels).• Assist with ad-hoc projects.• Ensure all planned maintenance schedules are adhered to.• Analyse daily variances and identify opportunities for improvements.• Investigate and resolve manufacturing related problems and sub-standard performanceSHE:• Conduct continuous Risk Assessments in the workplace• Conduct Planned Task Observations in the workplace• Identify potential hazards and critical safety issues in the workplace• Address workplace hazards and risks• Apply safety, health and environment practices and legal requirements when working on machinery and equipmentQuality Management System:• Improve employee awareness of Quality Targets and Objectives• Achieve PPM targets• Notify the Quality Department of any non-conformances which may lead to product rejectionsPolicies and Procedures:• Develop and update Manufacturing Policies, Procedures, Protocols, Work Instructions, Codes of Practice, etc.Financial Management:• Provide input into the budgeting process• Monitor performance against budget (expense controls, variances, etc.)• Initiate requests for CAPEX/Disposal/Transfers• Participate in the Audit process• Adhere to Financial Policies and Procedures• Protect company assets (working capital & fixed assets)• Detect and prevent fraud• Promote good Corporate GovernancePeople Management:• Ensure an enabling climate / culture• Manage individual, team and departmental performance to achieve organisational objectives• Manage labour complement and stability in line with budget• Participate in the implementation and utilisation of equity related processes• Achieve targets for the Department• Obtain approval for and recruit and select employees in the area of responsibility• Plan, organise and monitor work in own area of responsibility• Compile and update Performance Contracts and Individual Development Plans and facilitate individual career path planning• Determine the training needs of t
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NjU2OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1774966&xid=1108_176568
5h
1
SavedSave
The purpose of the job is to optimise the CMT, Converting and Fabrication production processes in order to achieve the BU objectives. The incumbent will be reporting to the General Manager.Requirements for Applicants Educational:• Industrial EngineeringExperiential:• 5 years’ in Production Management experienceKey Performance Areas Associated Tasks Strategy:• Implement new equipment/technology/processes in accordance with the Manufacturing Strategic Plan• Achieve/exceed the annual Manufacturing Operational Plan in accordance to set targets.Planning:• Plan, schedule and monitor production (Sales requirements, stock levels, maintenance requirements, machine changes, etc.)• Approve Production Plans.Production Management:• Monitor plant utilisation and efficiencies and action non-conformances.• Optimise the manufacturing processes and maintain manufacturing efficiencies.• Ensure optimal and efficient use of resources.• Ensure correct start-up procedures are complied with and that machinery is running at the start of the shift.• Balance the production lines (manning levels).• Assist with ad-hoc projects.• Ensure all planned maintenance schedules are adhered to.• Analyse daily variances and identify opportunities for improvements.• Investigate and resolve manufacturing related problems and sub-standard performanceSHE:• Conduct continuous Risk Assessments in the workplace• Conduct Planned Task Observations in the workplace• Identify potential hazards and critical safety issues in the workplace• Address workplace hazards and risks• Apply safety, health and environment practices and legal requirements when working on machinery and equipmentQuality Management System:• Improve employee awareness of Quality Targets and Objectives• Achieve PPM targets• Notify the Quality Department of any non-conformances which may lead to product rejectionsPolicies and Procedures:• Develop and update Manufacturing Policies, Procedures, Protocols, Work Instructions, Codes of Practice, etc.Financial Management:• Provide input into the budgeting process• Monitor performance against budget (expense controls, variances, etc.)• Initiate requests for CAPEX/Disposal/Transfers• Participate in the Audit process• Adhere to Financial Policies and Procedures• Protect company assets (working capital & fixed assets)• Detect and prevent fraud• Promote good Corporate GovernancePeople Management:• Ensure an enabling climate / culture• Manage individual, team and departmental performance to achieve organisational objectives• Manage labour complement and stability in line with budget• Participate in the implementation and utilisation of equity related processes• Achieve targets for the Department• Obtain approval for and recruit and select employees in the area of responsibility• Plan, organise and monitor work in own area of responsibility• Compile and update Performance Contracts and Individual Development Plans and facilitate individual career path planning• Determine the training needs of t
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NjU2OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1774966&xid=1108_176568
5h
1
SavedSave
New position available for a Chief Chemist for our client in the Chemical & Hygiene Industry. The position is based in Durban.
The purpose of the Chief Chemist and R&D Lead will be to act as the Product Information Officer (Technical, Safety, Certifications, Approvals and Registrations), Chemistry Support in all its spheres, and to provide the necessary training to the Sales team.KPIs
Plans directs and manages the full laboratory function and its staff ensuring that the correct capabilities and resources are present to support the full QA and technical functions required.
Coordinates and directs research and development, product chemistry, optimised and accurate chemical manufacturing processes, ingredient and product analysis and verification, problem identification, modification of formulas.
Coordinates scaled up plant manufacturing processes according to HSE and ISO operational protocols and applicable government regulations; Provides technical training at plant level as required.
Reviews operational reports to make sure that quality standards, efficiency, and expenditure schedules are met.
Interprets results of laboratory activities to laboratory personnel (mentoring), and management, and prepares reports and technical papers.
Prepares and updates Safety documents for the company products as regulated (Technical, SDS and TREM); provides guidance concerning statutory Risk and Safety nomenclature needed for each product. Verifies Technical Information on product labels and product technical data sheets.
Liaise with Toll manufacturing customers and agree / approve all product manufacturing processes and QA measures.
Liaise with Suppliers regarding technical matters and stays up to date with latest formulatory trends in the detergent industry. Looks for opportunities to optimise chemical performance/cost.
Responsible for System inputs and Change Management.
To build and maintain product formulation data base (spread sheet with hyperlink references).
Background function
To build an approved, supplier/ ingredient data base.
To Create Procedures and Works Instructions for all new QA and R&D tasks as required by the companies Quality Management System.
Assist with product formulation costings.
Safety Responsibilities
Responsible for full SHE functions within the role related to equipment operations, materials handling, as well as the safety of direct reporting staff and other persons in the immediate work area.
Ensure workplace safety standards are also governed by law in the form of the Occupational Health & Safety Act.; its directives must be obeyed.
All safety incidents or near misses within respective work environment/s are to be documented and investigated.
Main Working Relationships
Internal
Company Directors
Laboratory Staff
Plant personnel
Procurement personnel
External
SECTOR: Cleaning and Hygiene
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMjA0MS9BSw==&jid=1811595&xid=E.L002041/AK
9h
1
SavedSave
Windermere based call centre is looking for experienced debt review call centre agents
must have minimum 1 year experience with references
please email CV to sibongile@tpds.co.za
11h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Japanese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Japanese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ho...Job Reference #: 202547
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Slovak Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Slovak and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:...Job Reference #: 202538
2d
SavedSave
Job description
Our financial group
is currently seeking vibrant, target driven call centre agents for our Debt
Review Department.
Requirements:
Min of Grade 12/
Matric Certificate.
1 year
telemarketing/ sales experience in a Debt Review Position
Must have experience
with Idocs
Must have a clear
command of English. Ability to speak more than one South African language.
Must be computer
literate (compulsory)·
The individual must
be professional, great communication skills, a high level of accuracy and the
ability to go over and beyond to succeed.·
Abilities:- Demonstrate the ability to
meet and/or exceed determined sales targets, ability to build strong client
relationships telephonically, Very strong sales and persuasion skills, Strong
and flexible personality, Excellent client service skills, Excellent verbal and
written communication skills, Excellent listening skills, Excellent problem
solving and objection handling skills.
Job Type: Full-time
Salary : R4 500,00
Working Hours :
Monday to Friday 08:00 to 16:30
14h
SavedSave
We are seeking a
motivated and target driven Debt Review Team Leader
Job Requirements
Analyse
potential sales and close dealsTrack
daily/weekly and monthly statsManage
sales agents daily progressCoach/counsel
and motivate teamHave fresh
and innovate ideas to ensure targets are metEnsure
quality sales are receivedRequired
Qualifications & ExperienceMatric /
Grade 12Debt Review
Experience: Prior exposure to a debt review environment as well as
experience with IdocsMust have
Microsoft Excel/Outlook & Word Experience1 to 3
years' experience in Call Centre Management
Necessary Skills
& Attributes
Target
driven (related to new business)Ability to
build and nurture business relationships with corporate partners and
clients.Management
and supervisory skillsActive
listening skills with the ability to communicate effectively both verbally
and in writing
Job Types:
Full-time, Permanent
Salary : R7 000.00
Working Hours :
Monday to Friday 08:00 to 16:30
Job Type: Full-time
14h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202442
2d
1
SavedSave
Looking for UK sales agents Must have over 1 years UK sales experience Must bring a hardcopy of your CV 0723418281 0315073580
17h
1
SavedSave
Sxhumana IT Solutions is looking for Sale RepresentativesRequirements:- Good communication skills- Sales experience will be an advantage-Time management skillsYou can send a Whatsapp message for a quick responseWhatsapp : 0710596303 or 0785382385
17h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Czech Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Czech and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:
...Job Reference #: 202532
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on th...Job Reference #: 202441
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Hindi Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:
...Job Reference #: 202544
2d
1
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We are looking for experienced Real Estate Agents. Applicants must have their own transport, laptop, and cell phone. We are looking for hardworking individuals who are self-motivated, resilient, driven, and disciplined, with a passion to succeed. Please kindly forward your CV should you be interested in joining our team.
19h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202440
2d
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