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Stainless Steel company based in Umbilo seeks to employ an accounts administrator with min of at least 1 year experience. Pastel experience is required.Duties include but are not limited to:- Switchboard operator- Generate invoices- Generate credit and return notes- Handling of all daily cash transactions - General Filing - Capturing and closing of delivery note books / customer and supplier return books- Capturing cash book transactions (Petty cash and Safebox)- Data Capturing- Purchasing of office consumable and stationery- Basic office administration (memo's, letters, emails etc)- Adhoc office dutiesShould you meet the requirements, please forward your CV to hr@harkus.co.za
4d
Umbilo
Results for jobs in administration in Jobs in Durban
1
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Our client is seeking a Systems Administrator to deliver effective IT Support requirements, to ensure maximum productivity of end users. The position will be based in Durban.
Key Performance Areas
(Any experience in below KPA will be advantageous)
nduduzomlaba@gmail.com
SECTOR: Information Technology
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMjAyMy9BSw==&jid=1806449&xid=E.L002023/AK
6h
1
Kickstart your career with our Career Starter Courses!
Enroll in our Job Combo 2 program, featuring a comprehensive blend of
essential skills:
Computer Training: Introduction to Computers, PC
Fundamentals, Microsoft Word (Level 1), Microsoft Excel (Level 1), Microsoft
PowerPoint (Level 1) with practice exercises, training on the computers in the
classroom.
Admin Skills: Learn the fundamentals of administrative tasks
to excel in any office environment.
Office Management Etiquette: Master professional
behavior and etiquette in office settings.
Career Goals: Set and achieve your career goals with
confidence and clarity.
️ Interview Skills: Ace your interviews with our expert
guidance and tips.
CV Writing: Craft compelling resumes that stand out to
employers.
What's included:
4 Certificates of CompletionTraining sessions in classroom, instructor ledInteractive workbooks for practical learning
Admin Fee: R1200
Don't miss out on this opportunity to learn essential computer and admin skills to excel in your career!
Visit our website: www.globalgoldit.co.za
Find us at our Chatsworth branch: 345 Florence
Nightingale Drive, Westcliff, Chatsworth, Durban
Wats app us on 0845540159
Call us on 0314017712
Sign up now and pave the way to success!
13h
1
SavedSave
Are you a recent N6 graduate from a TVET college/institution in any of the following field/s? Marketing/Marketing Management Digital Marketing Business Studies Office Administration, Business Management Business Administration We are looking for you if you are: A South African Citizen in possession of a valid SA ID Under the age of 32 Computer literate An excellent communicator – especially on the telephone Great with people Highly organized, accurate, and high attention to detail Able to see a task through to completion Interested/experienced in Digital Marketing Keen to launch your career with a great internship/work experience opportunity. For more details go to - https://trevorclark.actioncoach.com/vacancy-intern/
14h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Latin Spanish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the le...Job Reference #: 202651
6d
SavedSave
Strong Administration skills with minimum 3 years' experience.• Must have excellent excel skills.• Be extremely accurate and reliable• Excellent with numbers.• Good Customer/Telephonic skills• Adhoc duties where requiredQUALIFICATIONS & EXPERIENCES• Advanced Excel knowledge• High competency in Microsoft packages• IRIS knowledge advantageous• Higher levels of Reporting• Ability to multitask• Attention to detail• Ability to perform as part of a team and acceptance to change .• Ability to communicate at all levels being courteous, portraying aprofessional image and having a healthy attitude to all fellowemployees.Furthermore must be able to present to a board of Directors should theneed arise, working hand in hand with Operations ManagerAdditional hours may be requires at the discretion of Management.Should you not hear from us 2 weeks from date of application, kindlyconsider your application unsuccessful,Email claire@wedynamic.co.za with referencesSalary R20K per month working remotely and occasional Head Office checkin so own transport is essential.An excel test will be conducted to establish your workings in excel forour client prior to proceeding for an interview
17h
1
SavedSave
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Urdu and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experience ...Job Reference #: 202639
6d
1
SavedSave
HR Admin AssistantEmploy Africa is looking for an energetic individual to join our faced paced working environment at our head office in Durban.6-month fixed termThe successful candidate should have the ability to cover the below points:-HR Qualification preferable with a minimum of 3 years experience in the HR industryHR-specific and soft skills, in addition to business acumen and digital literacy. This includes skills such as communication, admin, HR strategy, coaching, being data-driven, and having a command of technology.You will act as the first point of contact for HR-related queries from employees and external partners.Your main administrative duties include maintaining personnel records, managing HR documents (e.g. employment records and onboarding guides) and updating internal databases.Security, reporting, support, and data management, in support of HR activities, policies and practices.Please ensure that your CV is up to date and has your full job history included.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NDU3NV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1780996&xid=1109_184575
17h
SavedSave
Store Manager position available in Durban. Some Responsibilities include: * Financial reporting & Administration* Stock Management & Stocktaking* Staff management* Health & Safety * Implementing and adhering to SOP's & other controls Requirements: * Matric * Previous Retail experience * No criminal record * Proficient in MS Word, Excel, Teams & Outlook Additional info: * Fixed basic salary * Staff meal allowance If interested, please respond with CV's attached as well as matric certificate
18h
1
SavedSave
*Reference: DUR002432-SN-1*
Our client, an Italian luxury brand, currently seeks a Sales Manager to manage all staff and the administrative aspects of the dealership (showroom and workshop).
*Minimum Job Requirements:*
* Matric.
* Sales & Marketing Courses (advantageous).
* 3+ years’ relevant sales experience, ideally selling bikes/scooters and cars.
* Extremely service orientated/custom focused essential.
* Experience in prospecting new business.
* Understanding of brand management and Lifestyle promotion.
* Strong administration skills.
* Good MS Office computer skills.
* Own transport and drivers licence.
*Key Responsibilities:*
* Representation of the brands - strong brand presence.
* Building partnerships:
* Sales revenue increase;
* Customer feedback positive;
* Customer queries resolved;
* Strong customer relations skills.
* Driving sales:
* Achieve monthly sales targets;
* Increase customer base.
* Forecasts and reporting:
* Weekly, monthly, quarterly and annual reports submitted to Director as required.
*Competencies:*
* Energetic with a positive attitude.
* Passionate and ambitious.
* Ability to adapt easily.
* Fast learner.
* Business minded.
* Self-motivated and self-driven.
* Excellent communication and interpersonal skills.
* Selling and negotiating skills.
* Strong initiative.
* Ability to work independently and as part of a team.
* Ability to effectively manage and deal with staff.
* Planning and organising skills.
* Build relationships quickly with the ability to canvas new business.
R15 000.00 per month + commission
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzcxNzc2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1268913&xid=1555_71776
2y
1
SavedSave
Fashion Design Degree or Diploma preferredStrong negotiation skillsAbility to build a balanced rangeUnderstanding of the customer profileTechnical knowledge in the construction of garmentsAbility to effectively research upcoming trendsAbility to present wellStrong administration skills and good understanding of figuresSolid briefing skillsExcellent supplier relations and ability to build relationships on trust and understanding
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzk0ODk5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1244899&xid=1109_94899
2y
1
SavedSave
POSITION: BASED IN Ballito north of Durban Qualifications: Matric/Diploma in Events Management or equivalent Minimum / Previous experience: Strong admin and organization skills with a minimum 3 years’ experience in Eventing.Jonas, golf and club experience an advantageExcellent project and time management skillsDrivers licence with own transport Personal skills and attributes: Hands on, individual contributor and collaborative team playerMust be able to work flexible hours when necessary and able to multitask under pressureAlways looking for exciting opportunities and new ideas to suggest to clients Key responsibilities: Ensure timeous, efficient and professional customer service in all events at the clubAdministrative management and coordination of all club events, member events, corporate events as well as various golfing eventsEnsure clear communication between the departments in the club regarding events
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg1ODA0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1216890&xid=1109_85804
2y
1
Candidate must have a minimum of 10+ years experience in roads supervision
* Have a minimum of 10+ years experience in roads supervision
* Experience and detailed understanding of FIDIC, GCC, NEC contracts
* Experience in the overall administration of all sections of the services, including those portions of the services, which fall within the ambit of the other consulting engineers
* Responsibility for the overall co-ordination of the site supervision teams
* Experience in quality control progress, payment certification, site measurements, issuing of site correspondence, work scheduling, financial and progress reports, community liaison and dispute evaluation and resolution.
* Experience in the understanding and interpretation of SANS, COLTO and other relevant construction specifications
* Understanding of Construction Regulations and applicable legislation in respect of Health and Safety and Environmental requirements;
* Experience in customer relations;
* Strong communication skills in dealing with clients, contractors, local authorities and stakeholders (written and spoken);
* Excellent organizational skills, work scheduling and management of site staff;
* Must be based in eThekwini region.
* Suitable candidate must have a valid drivers license and own vehicle.
* Have a minimum of 10+ years experience in roads supervision
* Microsoft Office
Candidate must have a BEng/BSc Eng or B Tech degree in Civil Engineering and be registered as a Pr Eng or Pr Tech Eng
* Have a minimum of 10+ years experience in roads supervision
* Experience and detailed understanding of FIDIC, GCC, NEC contracts
* Experience in the overall administration of all sections of the services, including those portions of the services, which fall within the ambit of the other consulting engineers
* Responsibility for the overall co-ordination of the site supervision teams
Candidate must have a BEng/BSc Eng or B Tech degree in Civil Engineering and be registered as a Pr Eng or Pr Tech Eng
* Have a minimum of 10+ years experience in roads supervision
* Experience and detailed understanding of FIDIC, GCC, NEC contracts
* Experience in the overall administration of all sections of the services, including those portions of the services, which fall within the ambit of the other consulting engineers
* Responsibility for the overall co-ordination of the site supervision teams
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI3Mzc0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1193731&xid=1555_27374
2y
1
Minimum Requirements: Disabled CandidatesAge: 18 34 years oldEE/AA: Open, though preference will be given to Candidates from previously disadvantaged backgrounds.Duties: This is a learnership opportunity for 12 months whereby the candidate will be studying and working at the same time within Administration and/or a Call Centre environment.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc1MzM3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1192914&xid=1109_75337
2y
1
SavedSave
Our client is looking to hiring a dynamic, Office Administrator.Desired Experience & QualificationMatricBasic accounting / bookkeeping skillsProficient in MS Office: Word and Excel - AdvancedData Capture with accuracyAll other related dutiesAbility to coordinate office activitiesGood communication skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc1NTQyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1193072&xid=1109_75542
2y
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Arabic Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Arabic and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experie...Job Reference #: 202648
6d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Nepali and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experie...Job Reference #: 202645
6d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202438
6d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experienc...Job Reference #: 202641
6d
1
SavedSave
Responsibilities:Develop and implement HR strategies and initiatives aligned with the overall business strategyBridge management and employee relations by addressing demands, grievances, or other issuesManage the recruitment and selection processSupport current and future business needs through the development, engagement, motivation, and preservation of human capitalDevelop and monitor overall HR strategies, systems, tactics, and procedures across the organizationNurture a positive working environmentOversee and manage a performance appraisal system that drives high performanceMaintain pay plan and benefits programAssess training needs to apply and monitor training programsEnsure legal compliance throughout human resource managementOversee the training and development department of the businessOversee the payroll process on a monthly basisRequirements:At least 5-6 years HR administration experienceDegree in Human Resources or related fieldMust be an analytical and report-based individualDemonstrable experience with Human Resources metricsKnowledge of HR systems and databases (Psiber, PaySpace, Deputy)Ability to architect strategy along with leadership skillsCompetence to build and effectively manage interpersonal relationships at all levels of the companyWilling to work long hours
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU2MzY3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1205579&xid=1108_56367
2y
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Matric and a minimum 5 years administration experience within the insurance industry is essential, focus being on life business.You will be required to assist a Senior Financial Broker with life business (investments, RAs, death, disability and dreaded disease policies etc)Attend to quotes from various insurance providersArrange client medicalsAttend to policy amendments and withdrawalsAttend to claimsAssist with client queries, telephonically and via email Deal with various Insurance ConsultantsOversee and ensure signed deals are paid over from InsurersDatabase and compliance managementManage filing systemsManage process for record keeping ie. new business, lapses, policy updates, claims, commissions Own car and valid drivers license
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU3Mzg5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1210497&xid=1108_57389
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