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A top insurance company is looking for a sales manager to join their Sales and Marketing department in Vryheid, KZN.
Purpose
To recruit, maintain and develop sales representative brokers and set targets.to develop and maintain sales and marketing.Advertise and market representative positions through presentations.Facilitate the pre-course and post course trainingConduct coaching processConduct training to brokersIdentify and develop new and current marketsMaintain production targets and retain businessComply with FAIS requirementsComplianceTraining
Requirements
Must have a Matric
Must have relevant qualification (recognised by the FSCA)
Must have RE5: Representatives
Must have RE1: Key Individuals
Must have Class of Business (Long Term Insurance and investments)
Must have a CPD (certificate of completion)
Experience
Must have 1 year management and oversight Experience in categories A, B1, B2, C, B1-A, B2-A and retail pension funds.
Must have 2 years Project Management experience.
Must have 2 years experience working in the insurance industry.
Must have at least 1 year advice and intermediary experience in category A, B1, B2, C, B1-A, B2-A and retail pension funds
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDA5NTExNTAzP3NvdXJjZT1ndW10cmVl&jid=1745515&xid=2009511503
5h
1
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Recruit, maintain and develop sales representative and brokers and set targets.
Develop and maintain sales and marketing plan.Perform recruitment and selection process for sales representatives.Conduct training.Conduct coaching process.Identify and develop new and current markets.Maintain production targets and retain business.Compliance.
Educational requirements:
Matric Sales qualification.
Technical Certification requirements:
RE 5RE 1COB Long Term Insurance and InvestmentsCPD
Experience:
1 year management and oversight experience in categories A, B1, B2, C, B1-A, B2-A and retail pension funds2 years project management2 years insurance industry1 year advice and intermediary experience in categories A, B1, B2, C, B1-A, B2-A and retail pension funds
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDA0MDI5MjY3P3NvdXJjZT1ndW10cmVl&jid=1745514&xid=4004029267
5h
1
If you are an Experienced Manager, Sales, coming from long term insurance sector and stay within close range of Vryheid, then this role is for you!
Responsibilities:
Recruitment and development of brokers and sales reps
Ensure team meets their sales targets
Training Brokers
Keep abreast of market trends
Business retention
Drive compliance
Non-negotiables:
Matric
FSCA recognised qualification
RE 5
RE 1
CPD and COB (Long term insurance and investments)
No less than 2 years experience in long term insurance and project management
1 FULL year oversight and management experience, advisory on categories A, B1, B2, C, B1-A, B2-A and retail pension funds
Own car and valid drivers license
Great communication - English
Great negotiation skills
Great persuasion skills
Great leader
Driven
Energetic
Clear criminal record and clear ITC (credit record)
Great track record - list of achievements. Reference checks will be conducted upfront
Please send ALL qualifications, CV and references with CV when applying.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzg2OTI3NjAzP3NvdXJjZT1ndW10cmVl&jid=1745516&xid=3786927603
6h
1
SavedSave
Job Description:
Are you a dynamic and results-driven professional looking to lead our sales and marketing team? We are seeking a Sales and Marketing Manager to recruit, develop, and maintain a team of sales representatives and brokers while setting and achieving targets. If youre a strategic thinker with a passion for sales and marketing, we want to hear from you.
Key Responsibilities:
Develop and implement a comprehensive sales and marketing plan.Align marketing strategies with regional objectives and present plans to the management team.Review and update the strategic plan regularly and provide progress reports.Effectively communicate and ensure the execution of the strategic plan by sales representatives.
Recruitment and Selection Process:
Promote and market representative positions through presentations.Select qualified candidates in accordance with FSCA requirements and assessment selection methods.
Training and Development:
Conduct pre-course and post-course training for sales representatives.Provide on-the-job assessment for representatives to support their growth.
Coaching and Support:
Offer technical support and motivation to representatives.Coach representatives to enhance their selling skills and implement a performance management system.
Training for Brokers:
Ensure brokers are well-equipped with essential office documentation, including application forms.Handle administrative queries for dedicated brokers and provide advice on business methods.Keep brokers updated on Assupol products and services.Ensure brokers computer software is up to date regarding Assupol products and services.Cultivate professional business relationships with brokers.
Market Development:
Identify, penetrate, and develop new markets.Negotiate stop order markets.Maintain relationships with key decision-makers and insurance industry resources.Retain and expand market share in existing markets.Deliver compelling product presentations in the market.
Production Targets and Business Retention:
Monitor and ensure that set production targets are met.Focus on maintaining business retention.
Compliance and Quality Assurance:
Supervise representatives providing services under supervision.Submit monthly evidence of supervision to MSSI.Mentor and train supervisees to ensure a strong understanding of our products.Observe meetings between representatives and clients.Manage and resolve complaints and maintain accurate re...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85NDUwNDU4MzM/c291cmNlPWd1bXRyZWU=&jid=1745518&xid=945045833
6h
1
SavedSave
We are looking for a Merchandiser in Kranskop.
The Merchandiser serves our Principals by ensuring that their products are professionally displayed at all times, as per category space management flows.
No experience is required for this role and it would be ideal for a school leaver
Exposure to the use of mobile technology (smart device) is essential
If you are interested in this role, please copy and paste this assessment link into your browser: https://bit.ly/3CfTdct
You will need to complete the assessment in order for us to consider your application.
To find out more about this job or other vacancies, please go to our website www.hexagonrecruiting.co.za
Job Types: Full-time, PermanentResponsibility:Ensuring products are professionally displayed at all times
Identify in-store opportunities to create brand and product exposure
Work closely with in-store management, Area sales managers and Trade Marketing TeamsJob Reference #: Merch KranskopConsultant Name: Sarah Pittman
7h
1
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We are looking for a Merchandiser in Estcourt, KZN.
The Merchandiser serves our Principals by ensuring that their products are professionally displayed at all times, as per category space management flows.
No experience is required for this role and it would be ideal for a school leaver
Exposure to the use of mobile technology (smart device) is essential
If you are interested in this role please complete the online assessment here: https://bit.ly/3pE88cV you will need to copy and paste this link into your browser. Unfortunately, we do not accept direct CVs.
Job Types: Full-time, PermanentResponsibility:Ensuring products are professionally displayed at all times
Identify in-store opportunities to create brand and product exposure
Work closely with in-store management, Area sales managers and Trade Marketing TeamsConsultant Name: Sarah Pittman
7h
Ads in other locations
1
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Social Media Officer for our client based in the Durban area.
Planning, implementing and monitoring the companys Social Media strategy in order to increase brand awareness, improve Marketing efforts and increase sales.Developing, implementing and managing our social media strategyManaging the social media KPIsManaging and overseeing social media contentMeasuring the success of every social media campaignStaying up to date with the latest social media best practices and technologiesUse social media marketing tools such as WebExWorking with copywriters and designers to ensure content is informative and appealingCollaborating with Marketing, Sales and Product Development teamsMonitoring SEO and user engagement and suggesting content optimizationCommunicating with industry professionals and influencers via social media to create a strong networkProviding constructive feedback
Job Requirements: Grade 12 / Matric qualification Relevant qualification will be advantageous 2 years experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83NTY4OTIwNzY/c291cmNlPWd1bXRyZWU=&jid=1149792&xid=756892076
5h
1
A career opportunity has become available within an independently owned health, beauty and wellness organisation for a Buyer’s Assistant based at Head Office.
Purpose of the Job: To provide administrative, organisational and technical assistance to the Buyer. To assist the buyer to achieve sales and budgets and acceptable gross profit margins.
Requirements:
2-3years minimum FMCG experience
Must have a flair for FMCG market and industry knowledge
Ability to remain calm and work under pressure
Attention to detail
Team player
Strong negotiation skills
Customer focused
Problem solving skills
Time management
Adaptability
Excellent verbal and written communication skills
Excellent relationship building skills
Excellent organizational skills
Excellent numeric ability
Computer literate with advanced excel skills
A bachelor’s degree in business, supply chain management or related field (advantageous)
Responsibilities include but are not limited to:
Inventory management
Placing orders and following up with suppliers
Creating sales orders for stores
Preparing orders and sales reports for the Buyer to check
Negotiating with suppliers for promotions
Liaising with store managers and other departments
Following up with suppliers on ad hoc spends and quotations
Double checking orders from suppliers
Accounting practices- orders/credits/debits
Excel skills: formulas/v- lookups/pivots/
RITE-FIT STAFFING
Please email: admin1@ritefit.co.za
PLEASE SUBMIT YOUR CV IN A WORD DOCUMENT AND ONLY APPLY IF YOU MEET THE ABOVE REQUIREMENTS.
UNSUITABLE APPLICANTS WILL NOT RECEIVE A RESPONSE.
PLEASE NOTE THAT YOU CAN ONLY APPLY FOR THIS POSITION IF YOU HAVE A CURRENT, VALID WORKING PERMIT FOR SOUTH AFRICA.Consultant Name: Keshnee Pillay
5h
1
SavedSave
Our client in the Durban area is recruiting for a Branch Supervisor, to assume overall responsibility for the effective operations and profitability of the branch.
To actively sell company products and ensure sales targets and growth is achieved.
To supervise representatives.
Achievement of all sales targets and growth
Sell, promote and Market the companys Products and ensure that the following is achieved:
Performance of sales activities
Promote and sell new products as the Bank introduce same from time to timePhone clients for sales (Tele-Sales)
Application administration and costs
Capturing of Loan ApplicationsCheck loan application documentation for accuracy, authenticity and compliance to Policy and Procedures as well as completeness
Sales focus
Maintain responsibility for the branches Profit & Loss and BudgetDetermine the critical success factors for new customer acquisition and customer retention
Risk and compliance management
Ensure preventative measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to relevant legislationIdentify, evaluate and monitor and make recommendations deemed necessary to the respective risk and compliance champion in order to assess, reduce, eliminate or control any current or prospective risks to the company arising from violations of, or non-conformance with, laws, rules, regulations, prescribed practices, internal policies, procedures and ethical standards
People management and development
Responsible for training and development of branch staff, assessing team member needs and finding resources to address applicable needWorking with HR, interview, hire and terminate branch team members
Customer service
Create and maintain productive relationships with internal and external clients by providing advice and assistanceCreate understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company polices legislation and regulations
NQF6
RE5
5-10 years experience in Management/Oversight/Supervision in the Financial Services environment
Full Rep in all Product Categories
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjU5MTY0NDM1P3NvdXJjZT1ndW10cmVl&jid=534705&xid=1259164435
5h
1
VACANCY – PLANNER – RETAIL – DURBAN (NORTH)
A career opportunity has become available within an independently owned health, beauty and wellness organisation for a Planner based at Head Office North of Durban.
Purpose of the Job: To develop sales, gross profit and inventory plans that meet the financial targets as set in the category operating plan to meet the business objectives. To study the purchase trends of the customers, seasonal trends for forecasting the purchase of goods for the group.
Requirements:
2-3 years procurement retail planning experience within FMCG
Excellent verbal and written communication skills
Excellent relationship building skills.
Excellent numeric ability.
Team player
Attention to detail.
Work efficiently under pressure
Computer Literate (Planning Information Systems and Microsoft Office)
Work within a budget framework, to ensure correct product selection and adequate cash flow.
Forecast the stock requirements of the business (in terms of range, quantity, and timing)
Plan purchases for the year ahead.
Identify new types of products.
Optimize profitability and efficiency and prepare product buy plans at subcategory level.
Perform pre-season, in-season, and post-season analysis and reviews to uncover opportunities and risks.
Give detailed company progress and performance updates in weekly strategy meetings with senior management.
Core Replenishments and forecasting
Control in flow of stock
Determination of optimal order quantities
Management of markdowns
Analysis and reporting and insights required by business.
Conduct regular Planner/Buyer/Supplier meetings frequently.
Assortment planning for new stores, revamps, and sales promotions.
Work closely with the buyers to develop a strategy for what merchandise they will buy and translates this strategy into numbers.
Liaise with Operations to discuss merchandise and stock issues.
Have an eye for what sells; be involved in the selection process of specific products within each category.
Liaise with replenishment to ensure the correct flow of stock.
Accurate distribution of goods; quantity per store, balance per store, assortment conducive to customer needs and achieve ideal stock cover per store.
Respond to queries from stores timeously.
Purchase order management
Time and task management
Analyse how past buys have performed across the various stores and analyse the current market and customer profile.
Analyse trends and determine how that will relate to the business.
Conduct store visits within the marketplace and prepare insight reports and communicate to the buying team.
Verify the integrity of data to ensure best decisions are made.
Achieve financial results for the organization by setting and meeting sales goals.
Analyse actual sales to plan to monitor progress and develop promotional sales.
Prepare marketing requirements and briefs.
Analyse the promotional strategies and the sale strategy.
Analyse loss of sales
Analyse sales history and constantly monitor sales trends.
Please email: admin1@ritefit.co.za
RITE-FIT STAFFING
PLEASE SUBMIT YOUR CV IN A WORD DOCUMENT AND ONLY APPLY IF YOU MEET THE ABOVE REQUIREMENTS.
UNSUITABLE APPLICANTS WILL NOT RECEIVE A RESPONSE.
PLEASE NOTE THAT YOU CAN ONLY APPLY FOR THIS POSITION IF YOU HAVE A CURRENT, VALID WORKING PERMIT FOR SOUTH AFRICA.
Consultant Name: Keshnee Pillay
5h
1
SavedSave
KEY ACCOUNTS MANAGER - GAUTENG
Rite Fit Recruitment client is looking for a motivated and results-driven Key Account Manager to join their team and help them grow their business in the retail industry in Gauteng.
Responsibilities:
• Manage and maintain relationships with key accounts in the retail industry in the Gauteng region.
• Develop and implement strategic account plans to achieve sales targets and drive revenue growth.
• Identify opportunities for new business development within existing key accounts.
• Collaborate with cross-functional teams to ensure customer needs and requirements are met.
• Conduct regular business reviews with key accounts to evaluate performance and identify areas for improvement.
• Provide market insights and competitive analysis to inform business strategy.
• Be able to analyse the market for opportunities and latest trends.
Requirements:
• Bachelor’s degree in business, Marketing, or related field
• Minimum of five years of sales experience, preferably in a retail environment
• Proficiency in Microsoft/Google Suite,
• Proven track record of meeting and exceeding sales targets essential
• Strong communication and negotiation skills
• Ability to build and maintain relationships with key stakeholders.
• Knowledge of dealing with large retailers and chain stores essential.
• Willingness to travel within the Gauteng, Cape Town region as needed.
• Must be fluent in English.
• Contact Rite Fit today for your next career-changing move.
• Our client is offering a highly competitive salary for this role based on experience.
Apply for this role today, email us your CV: admin1@ritefit.co.za
Please note preference will be given to candidates with prior sales experience in the Retail Industry in a similar role.
Consultant Name: Ritefit Admin
5h
1
Our client is a well established national Private Tertiary Education institution offering quality and attractive courses to professionals and school leavers alike.
The ideal candidate will be experienced, dedicated, committed, professional and hungry for new business and achieving their set sales targets. Relevant sales experience in the same field or similar is key to this role. The incumbent will be accustomed to working with and have a strong network with local schools in the Durban area. A strong new business developer with an excellent, proven sales track record along with a keen passion for education and sales is required. This role is for a mature person aged 28 years and above. Salary between R10 - R18k Negotiable.
We are looking to recruit an experienced Tertiary Education Sales Consultant for the Durban region. The Tertiary Education Sales Consultant will report to the Campus Business Development Manager, National Business Development Manager, and Schools Relations Manager
Purpose of the role
The Tertiary Education Sales Consultant promotes the company brand; builds relationships with TOP FEEDER schools as specified and confirmed by Head Office. the Tertiary Education Sales Consultant generates a marketing database by presenting to Grade 8 to 12 learners at various schools and events allocated to their region and as specified by Head Office. The Tertiary Education Sales Consultant creates promotional events and functions on campus to generate sales. They are required to create a strong presence at the various schools and the surrounding campus region. The Tertiary Education Sales Consultant markets various school solutions in order to build strong relations with schools. The primary purpose of the role is sales.
Work standard
The Tertiary Education Sales Consultant is highly presentable and fluent in more than one language as required for the relevant region. The Tertiary Education Sales Consultant career marketer is a positive, influential individual that is always on time, well prepared and a knowledgeable source of information to the prospective client. The Tertiary Education Sales Consultant has high standards and communicates well and is always professional. The Tertiary Education Sales Consultant is a brand ambassador and should always represent according to the image, as set out by the Executive Management team.
Salary: Basic salary, petrol card for business related travel, cell phone, laptop, commission & incentives
Hours: 45 hours, Full Time, Normal Hours 08:00am to 16:30pm, Min two Saturdays per month 09:00am to 13:00pm or as required for school events/ campus events https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODQ1ODI2NzAyP3NvdXJjZT1ndW10cmVl&jid=375038&xid=1845826702
5h
1
SavedSave
JOB PURPOSE
Assists in planning and implementing pursuit of strategic opportunities forBusiness Insurance, by cultivating client relationships or other commercialrelationships and identifying new markets for Business Insurance products orservices.
RESPONSIBILITIES
Business DevelopmentCustomer Relationship Development / ProspectingCustomer Needs ClarificationSell Customer PropositionsSales Opportunities CreationCustomer Relationship Management / Account ManagementCustomer Relationship Management (CRM) DataOperational CompliancePersonal Capability Building
BEHAVIORAL COMPETENCIES
Customer FocusDrives ResultsCommunicates EffectivelyInterpersonal SavvyManages ComplexityPersuadesCollaboratesBeing Resilient
SKILLS
Customer-Focused ApproachUnderstands Customer NeedsBuilds RapportVerbal CommunicationPolicy and proceduresCommercial AcumenNegotiates TacticallyCloses EffectivelyKnows the Buying InfluencesManages Customer IndifferenceStrengthens Customer ConnectionsEffectively Presents Solutions
EDUCATION
General EducationMatric/SAQA Accredited Equivalent (Essential)Full FAIS accreditation (150 credits) (Essential)RE 5 (Essential)RE 1 (Advantageous)
EXPERIENCE
General Experience
3-6 years industry and commercial experience
ADDITIONAL INFORMATION
*SAQA Accredited Equivalent - it is the onus of the applicant to provide TIH andits subsidiaries with certified evidence that their qualification(s) meet theequivalent NQF level required for this role at time of application.*Financial Sector Conduct Authority (FSCA) competency requirements: FAISrecognised qualifications / Regulatory Examinations / Class of BusinessCertification and / or CPD according to your DOFA (where applicable). As aregistered Financial Service Provider, we are mandated to ensure that all ourrepresentatives are and remain fit and proper at all times. By applying for thisrole, you consent to having your relevant qualification and or accreditation orconfirm that you are working towards meeting the competency requirements. Youfurther consent to the relevant information being verified.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDQzNjI5MTM0P3NvdXJjZT1ndW10cmVl&jid=1684803&xid=4043629134
5h
1
SavedSave
Introduction
Our client requires the services of a Direct Business Sales Consultant at their head office based in Johannesburg. To grow their core business portfolio by engaging and on-boarding new business clients whilst ensuring that the customer is placed at the heart of all sales and commercial decisions in line with all customer experience strategic objectives.
Job description
To source leads or potential clients by hunting and cultivating strong relationships with third parties, partner companies and existing clients.Generation and conversion of self sourced leads through referrals, networks and research.Pro active mining defined sources of business to acquire new subscriptions.Development of a pipeline to work from through referrals, marketing online, word of mouth, networking with current clients.Present, promote and sell products to existing and potential customers, while ensure the offering meets the needs of clients.Follow up on leads provided and regular engagement with existing and prospective customers.Ensure accuracy of client documentation and manage our requirements.Maintain a high level of relevant product knowledge in order to have a meaningful conversation with customers.Report on sales activities to management on a weekly basis.Provide feedback to management on ways to enhance sales, improve the Tracker Brand, and opportunities to deliver greater value to customers by extending the customer offerings.Interact with clients according to client first principles and conduct a needs analysis to assist clients to better understand their requirements.Implement a sales approach in line with the Customer Value Proposition (CVP) framework, but also apply individual sales techniques, approaches and methods to conduct the needs analysis and proactively engage prospective customers to acquire the sales.Plan and execute work to achieve service level agreements, standards and turnaround times in line with value proposition i.e. efficient client service in line with SLAs.Follow sales and other processes (dependent on the product/s sold) to accurately and efficiently process customer documentation requirements for products sold.Understand and remain up to date with FAIS complete disclosure to clients in terms of accreditation, service fees and commission as outlined in terms of the Financial Advisory and Intermediary Services Act (FAIS).Ensure record keeping requirements as outlined by FAIS and the Financial Intelligence Centre Act (FICA) are implemented and adhered to.Ensures compliance to all applicable legislative requirements such as the Code of Banking Practice, National Credit Act, Companies Act, Consumer Protection Act, etc.Ensure implementation and adherence to all internal risk related policies and gu...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODc2ODYzNTA/c291cmNlPWd1bXRyZWU=&jid=1545807&xid=187686350
5h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experienc...Job Reference #: 202641
5h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Latin Spanish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the le...Job Reference #: 202651
5h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on th...Job Reference #: 202441
5h
1
SavedSave
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Urdu and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experience ...Job Reference #: 202639
5h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202442
5h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202440
5h
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