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Results for customer agent in "customer agent", Full-Time in Jobs in South Africa in South Africa
1
ENVIRONMENT:A leading retailer is in search of a Call Centre Supervisor to organize and direct the day-to-day activities related to the operation of the Contact Centre. Responsible for managing, training, and guiding Contact Centre Agents in performing their duties. Provides support, prepares reports, and resolves customer service problems and complaints. Monitors agent performance and overall Contact Centre effectiveness DUTIES:Supervises, plans, and manages functions related to the Contact Centre work area.Oversees and directs the daily activities of Contact Centre Agents.Monitors productivity of Contact Centre Agents and generates performance reports.Reviews individual, team, and Contact Centre results identify and act on performance trends.Monitors service calls for professionalism, technical accuracy, and customer service quality.Resolves customer complaints and queries; recommends corrective actions.Maintains accurate records of service requests and complaints.Provides ongoing communication to ensure Agents are informed of product and procedure changes.Serves as key information resource; answers questions, assigns tasks, and gives instructions.Conducts supervision, coaching, call monitoring, training, reviews, and discipline.Performs performance monitoring and evaluations to improve agent efficiency.Ensures team members receive appropriate training and support.Manages attendance, shift schedules, and break allocations.Sets customer care targets and ensures achievement.Strives to deliver a consistently delightful customer experience.Handles customer correspondence across email, SMS, and social media. REQUIREMENTS:In-depth knowledge of the product lines.Understanding of Call Centre tracking systems.Experience in customer acquisition and retention.Strong CRM knowledge.Excellent communication skills.Ability to design efficient processes.Ability to collaborate at all levels.Strong sales acumen.Advanced computer literacy.Strong planning, organizing, and problem-solving skills.Exceptional interpersonal skills. Experience & TrainingMinimum 5 years customer service experience, with at least 2 years supervisory.Minimum 5 years call centre experience. QualificationsMatricDegree or diploma in Call Centre Management or Customer Service. ATTRIBUTES:Strong customer service orientation.Self-driven and target oriented.Assertive and confident.Resilient under pressure.Ability to motivate and secure team buy-in.Maintains confidentiality.Creative thinker with data-dri
https://www.jobplacements.com/Jobs/C/Call-Centre-Supervisor-1248534-Job-Search-01-06-2026-02-00-20-AM.asp?sid=gumtree
15d
Job Placements
1
Acuity Marketing is presenting an exclusive adventurous opportunity for a Junior Sales Agent around the Limpopo region. This Exciting opportunity allows you to challenge yourself everyday and develop a long term fulfilling career. We pride ourselves in offering exceptional service to our clients. World class teaching and training is provided with excellent earning potential. You will be afforded the opportunity to emmerse yourself in the sales industry.REQUIREMENTS:Matric or NQF Level 4Must reside in the Limpopo region OR willing to relocatemust be fluent in Englishexcellent communicator both verbal and writtenPositive attitudeConfidentwith No criminal recordDUTIES:Approach potential customers instore Provide information regarding our products and services and answer any questions that may be asked.Actively market our products and services.
https://www.jobplacements.com/Jobs/I/Instore-Sales-Agents-1254061-Job-Search-1-21-2026-5-06-36-AM.asp?sid=gumtree
14h
Job Placements
1
Key Responsibilities:Diagnose, repair, and service diesel trucks and heavy commercial vehicles.Perform routine maintenance, engine overhauls, and mechanical repairs.Accurately identify faults and use diagnostic tools effectively.Liaise with customers to understand vehicle issues and provide updates.Open job cards, quote on repairs, and manage service bookings.Coordinate with the workshop team to ensure timely completion of work.Ensure compliance with health, safety, and quality standards.Requirements:Level 3 Diesel Technician qualification or equivalent.Minimum 5 years experience working on commercial diesel trucks.Strong mechanical and diagnostic skills.Experience with service reception, customer liaison, or job card management is advantageous.Excellent communication and organisational skills.Valid drivers license (Code 10 or higher preferred). If youre a hands-on technician who also enjoys interacting with customers and managing service processes, we want to hear from you!Apply Now
https://www.jobplacements.com/Jobs/T/Technician-Service-Agent-1200913-Job-Search-07-07-2025-10-23-46-AM.asp?sid=gumtree
6mo
Job Placements
1
We are seeking a highly organized and detail-orientated Assist Support Customer Agent to oversee and monitor daily reports, case management processes, customer escalations, and data accuracy across key departments and partner service providers. This role requires strong analytical capabilities, process ownership, and effective communication across teams to ensure operational excellence and service level adherence in a high pressure environment.Location: Bryanston, SandtonKey Responsibilities:Customer Service MonitoringEmergency Assist case management and intervention (Live and pre-booked cases)Monitor and manage Complaints and Customer Care inboxes.Track and follow up on complaints and feedback resolutions.Escalate complaints and update tracking and complaints sheets.Conduct courtesy calls. Case Management & AdministrationCheck and reconcile Accident Reports.Track Authorisation Requests and other validation requests.Monitor incorrectly delivered vehicles and coordinate resolution.Complete end destination and complaints-related meetings and tasks.Support vehicle upliftment requests and authorization tracking.Vehicle towing case monitoring and delivery confirmation at the correct destination Communication & CoordinationMaintain communication with internal teams and external service providers (SPs).Assist with billing queries and provide feedback on utilization and authorisation processes.Afrikaans & English speaking. Reporting & Data ManagementPrepare and distribute Daily SLA for clients & service providers.Compile and analyse SLA and CSI Stats daily.Complete and update vehicle Accident Reports and Daily Case Stats.Generate Client Scheme Utilization Reports (weekly and monthly).Compile Live Case updates and consolidate into Daily/Weekly reports for stakeholders.Generate and maintain Master and Ad Hoc Utilization Reports for finance and operational use.Manage and vet utilization reports. Quality Assurance & FeedbackParticipate in and contribute to QA collaboration sessions with service providers (if required).Submit QA Reports and track follow-up items from QA sessions.Monitor CSI feedback and generate CSI Master Reports.Qualifications:Matric Certificate (required).Additional tertiary education (advantageous).2+ years experience in a support, admin, or case management role.Call Centre and/ short term insurance claims support experience advantageous.Key Skills & Competencies:https://www.jobplacements.com/Jobs/A/Assist-Support-Customer-Agent-1250010-Job-Search-01-10-2026-02-00-15-AM.asp?sid=gumtree
11d
Job Placements
1
1
Acuity Marketing is presenting an exclusive adventurous opportunity for a Junior Sales Agent around the Limpopo region. This Exciting opportunity allows you to challenge yourself everyday and develop a long term fulfilling career. We pride ourselves in offering exceptional service to our clients. World class teaching and training is provided with excellent earning potential. You will be afforded the opportunity to emmerse yourself in the sales industry.REQUIREMENTS:Matric or NQF Level 4Must reside in the Limpopo region OR willing to relocatemust be fluent in Englishexcellent communicator both verbal and writtenPositive attitudeConfidentwith No criminal recordDUTIES:Approach potential customers instore Provide information regarding our products and services and answer any questions that may be asked.Actively market our products and services.
https://www.jobplacements.com/Jobs/I/INSTORE-SALES-AGENT-1251224-Job-Search-1-14-2026-2-20-25-AM.asp?sid=gumtree
7d
Job Placements
SALES AGENT (WITH ACCOUNTS BACKGROUND) – POSITION AVAILABLEWe are looking for a motivated and results-driven Sales Agent with an Accounts background to join our growing team.Key Responsibilities:Generate new business and manage existing client accountsPrepare quotations, invoices, and sales ordersFollow up on payments and assist with debtor managementMaintain accurate sales and financial recordsLiaise with production and management to ensure smooth order processingMeet monthly sales targets and reporting requirementsRequirements:Proven experience in salesBasic to intermediate accounting or bookkeeping knowledgeAbility to work with invoices, statements, and customer accountsStrong communication and negotiation skillsGood organisational skills and attention to detailComputer literacy (email, spreadsheets, accounting or sales systems)Self-driven and target-orientedAdvantageous:Experience in manufacturing, printing, textiles, or wholesale/retailExisting client baseRemuneration:Basic salary + commission (negotiable based on experience)To Apply:Send your CV and a short motivation to hr@supremetextiles.co.za
17h
VERIFIED
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1
The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls,
https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-PTA-1248749-Job-Search-01-06-2026-10-01-10-AM.asp?sid=gumtree
15d
Job Placements
1
The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls, issues, and support req
https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-CT-1248750-Job-Search-01-06-2026-10-01-10-AM.asp?sid=gumtree
15d
Job Placements
1
1
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Key ResponsibilitiesCoordinate with rental agents to advertise and manage vacant properties.Oversee lease administration, tenant handovers, and verification.Arrange and follow up on maintenance requests, repairs, and supplier visits.Conduct inspections of vacant and smaller properties, capturing and logging findings.Schedule and coordinate planned preventative maintenance (PPM).Maintain accurate property files, key lists, and supplier databases.Provide office support including phones, deliveries, and general administration.Requirements12 years experience in property or facilities administration.Excellent organisation and time management skills.Strong attention to detail and problem-solving ability.Proficiency in Google Workspace or similar office tools.Valid drivers licence and own transport (essential).Professional communication and customer service skills.This is an excellent opportunity for a motivated individual ready to build a career in property management within a forward-thinking and supportive environment.Send your CV to
https://www.jobplacements.com/Jobs/P/Property-Coordinator-1237453-Job-Search-01-16-2026-00-00-00-AM.asp?sid=gumtree
6d
Job Placements
1
Qualifications Matric Any additional commercial qualification will be an advantageRequirements Must have Syspro 8 ERP ExperienceMust have 3 5 years sales administration experience in FMCG markets (must be current)Must have retail & whole experience in FMCG market or Products (must be current )Must be an advanced MS Excel userDuties Handling of master data changes in SysproHandling new accounts to be openedPrepare daily sales reportsPrepare monthly sales packsHandling of customer queriesCreate new reports from data in SysproReconciliation of warehouse returns and credit notesMatching of payment deductions with returns , rebates and discountsCapturing of orders on SysproAssist with the control of agent invoices and PODsAssist with customer complaintsMaintain contract pricing for Retailers on Syspro.Maintain Master and Sub Accounts in Syspro
https://www.jobplacements.com/Jobs/S/Sales-Administrator-1201316-Job-Search-07-08-2025-10-24-58-AM.asp?sid=gumtree
6mo
Job Placements
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