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Results for case manager in "case manager" in Jobs in South Africa in South Africa
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We are seeking a highly organized and detail-orientated Assist Support Customer Agent to oversee and monitor daily reports, case management processes, customer escalations, and data accuracy across key departments and partner service providers. This role requires strong analytical capabilities, process ownership, and effective communication across teams to ensure operational excellence and service level adherence in a high pressure environment.Location: Bryanston, SandtonKey Responsibilities:Customer Service MonitoringEmergency Assist case management and intervention (Live and pre-booked cases)Monitor and manage Complaints and Customer Care inboxes.Track and follow up on complaints and feedback resolutions.Escalate complaints and update tracking and complaints sheets.Conduct courtesy calls. Case Management & AdministrationCheck and reconcile Accident Reports.Track Authorisation Requests and other validation requests.Monitor incorrectly delivered vehicles and coordinate resolution.Complete end destination and complaints-related meetings and tasks.Support vehicle upliftment requests and authorization tracking.Vehicle towing case monitoring and delivery confirmation at the correct destination Communication & CoordinationMaintain communication with internal teams and external service providers (SPs).Assist with billing queries and provide feedback on utilization and authorisation processes.Afrikaans & English speaking. Reporting & Data ManagementPrepare and distribute Daily SLA for clients & service providers.Compile and analyse SLA and CSI Stats daily.Complete and update vehicle Accident Reports and Daily Case Stats.Generate Client Scheme Utilization Reports (weekly and monthly).Compile Live Case updates and consolidate into Daily/Weekly reports for stakeholders.Generate and maintain Master and Ad Hoc Utilization Reports for finance and operational use.Manage and vet utilization reports. Quality Assurance & FeedbackParticipate in and contribute to QA collaboration sessions with service providers (if required).Submit QA Reports and track follow-up items from QA sessions.Monitor CSI feedback and generate CSI Master Reports.Qualifications:Matric Certificate (required).Additional tertiary education (advantageous).2+ years experience in a support, admin, or case management role.Call Centre and/ short term insurance claims support experience advantageous.Key Skills & Competencies:https://www.jobplacements.com/Jobs/A/Assist-Support-Customer-Agent-1250010-Job-Search-01-10-2026-02-00-15-AM.asp?sid=gumtree
7d
Job Placements
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In-house Claims ConsultantJoin a South African Financial Service Provider supporting complex medical claimsMedical Malpractice | Rosebank, Johannesburg | R15,000 gross per monthAbout Our ClientOur client is a South African financial services provider specialising in medical malpractice and healthcare-related claims. The business is known for its focused expertise in this niche area, a collaborative working environment, and a commitment to supporting clients through complex and sensitive legal matters.The Role: In-house Claims ConsultantThis role exists to support the existing claims team by assisting with day-to-day administrative duties and managing simpler medical malpractice matters. It offers hands-on exposure to medical negligence work and provides a solid foundation for growth within a specialised claims and legal environment.Key Responsibilities02 years relevant administrative or claims-related experience supporting case or file managementAssist the claims team with administrative and case management tasksSupport the handling of simpler medical malpractice claimsDraft and prepare basic legal documentation and correspondenceLiaise with internal team members to ensure claims are progressed efficientlyMaintain accurate and up-to-date records and case filesAbout You02 years of experience in an administrative, legal support, or claims-related roleStrong attention to detail and ability to manage documentation accuratelyGood written communication skills for drafting correspondenceAbility to work methodically and manage multiple tasksProfessional, reliable, and able to work effectively within a team
https://www.jobplacements.com/Jobs/I/In-house-Claims-Consultant-1250811-Job-Search-1-13-2026-6-12-07-AM.asp?sid=gumtree
4d
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Minimum Requirements:Five years experience in a similar role.Computer literacy.Minimum of three years experience managing staff.Strong understanding of the supply chain.Adaptability to operational changes and overtime.Responsibilities:Conduct investigations, disciplinary hearings, and attend CCMA cases.Oversee housekeeping and enforce safety and housekeeping programs.Monitor, train, and manage employee performance to ensure targets are met.Supervise daily operations and ensure team productivity and time management.Enforce standard processes, procedures, and management instructions.Prevent and manage shrinkage, damages, and departmental expenses (e.g., overtime).Oversee logistics, stock control, and inventory management, including stocktake preparation.Ensure stock levels align with demand and collaborate with finance on orders.Develop inventory control models to reduce costs, shorten lead times, and optimize stock levels.Ensure timely delivery of customer orders.Supervise warehouse maintenance and stock arrangement.Manage drivers and optimize delivery routes.Conduct daily cycle counts.Drive continuous improvement through strategy, policy, and practice development.
https://www.jobplacements.com/Jobs/W/Warehouse-Manager-1249854-Job-Search-01-09-2026-00-00-00-AM.asp?sid=gumtree
5d
Job Placements
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This role presents an exciting opportunity for a hands-on HR professional to partner closely with management, deliver effective people solutions, and support business performance across key departments.Job Responsibilities:Provide expert guidance to line managers on all employee relations matters, including misconduct, performance management, incapacity, disciplinary enquiries, grievances, and CCMA-related cases, ensuring compliance with labour legislation and internal policies.Draft, review, and manage disciplinary documentation such as letters of concern, warnings, charges, and outcomes, and advise managers on fair and consistent application of disciplinary and grievance procedures.Facilitate mediation for sensitive workplace matters and represent the organisation at the CCMA where required, preparing case bundles and coordinating witnesses.Monitor employee trends such as absenteeism, lateness, and prior disciplinary history, providing management with actionable recommendations to address issues effectively.Support talent management and succession planning initiatives, including conducting exit interviews, coordinating workplace experience opportunities, supporting recruitment events, and developing internal talent pipelines.Drive performance and career management processes by coaching managers, facilitating performance and development discussions, supporting improvement plans, and aligning employee goals with business objectives.Contribute to organisational effectiveness and employee wellbeing by supporting culture, engagement, and communication initiatives, analysing survey results, coordinating wellness programs, and providing access to EAP and trauma support.Assist employees with benefits-related queries, including medical aid, retirement fund, leave, and payroll, and guide managers through disability management and injury-on-duty processes in line with legislation and policy.Partner with Learning and Development to identify and deliver appropriate training interventions, ensuring alignment with business priorities, employment equity, and succession planning goals.Analyse HR metrics and trends such as turnover, engagement, and exit data, preparing monthly reports and providing insights to HR leadership and business stakeholders for informed decision-making.Maintain HR governance and administration by ensuring accurate employee records and systems, supporting payroll administration, coordinating HR activities and events, contributing to HR projects and continuous improvement initiatives, and reviewing HR policies to ensure relevance and compliance.Uphold strict confidentiality and ethical standards in all HR activities and interactions.Education & Experience Requirements: Bachelors Degree or National Diploma
https://www.jobplacements.com/Jobs/H/Human-Resources-Business-Partner-Temp-1250813-Job-Search-1-13-2026-6-47-03-AM.asp?sid=gumtree
4d
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Key Duties and Responsibilities:Draft, format, and proofread legal documents, including pleadings, contracts, and correspondence.Manage and maintain case files and legal documentation.Schedule appointments, court dates, and meetings for attorneys.Liaise with clients, courts, and external parties in a professional manner.Monitor deadlines and ensure timely submission of documents.Assist attorneys with research and trial preparation.Maintain confidentiality and adhere to professional legal standards.Minimum Requirements:Matric Certificate (Grade 12) or equivalent.Proven experience as a Litigation Secretary or Legal Secretary (13 years preferred).Strong understanding of legal terminology and procedures.Excellent written and verbal communication skills in English.Proficiency in MS Office and legal document management systems.High attention to detail and strong organisational skills.Ability to work independently and manage multiple tasks under tight deadlines.
https://www.jobplacements.com/Jobs/L/Litigation-Secretary-1247499-Job-Search-01-16-2026-00-00-00-AM.asp?sid=gumtree
19h
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