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Results for call centre team manager in "call centre team manager" in Jobs in South Africa in South Africa
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What Youll Do:Lead, coach, and develop a team of call centre agents.Monitor and drive key KPIs (SLA, AHT, quality, productivity, migrations).Handle escalations and provide agents with product knowledge and customer solutions.Prepare and present performance reports and updates to management.Ensure full compliance with processes, policies, and service standards.Collaborate with management, HR, and clients to align with business objectives.Oversee network/system migration activities, ensuring minimal downtime and service impact.What Were Looking For:Minimum 2 years of call centre experience ideally within Telecommunications or Next Generation Networks.A mix of sales and customer service experience in a technical field will also be considered.Strong people management, coaching, and conflict resolution skills.Excellent reporting, presentation, and analytical ability.Proficiency in MS Office (Excel, PowerPoint, Teams) and SharePoint.Experience managing migration or technical transition projects.
https://www.jobplacements.com/Jobs/M/Migration-Team-Leader-1236616-Job-Search-01-22-2026-00-00-00-AM.asp?sid=gumtree
2d
Job Placements
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Key Responsibilities:Handle calls and customer interactions with professionalism and empathy.Manage and update CRM systems accurately.Provide administrative support to the UK operations team.Multitask effectively in a fast-paced environment.Deliver excellent customer service and support.Requirements:Fluent in English (both written and spoken).Previous experience in a call centre or administrative environment.Strong multitasking and organisational skills.Experience with CRM systems beneficial.Positive attitude and willingness to go the extra mile.
https://www.jobplacements.com/Jobs/C/Call-Centre-Administrator--Langebaan-1235261-Job-Search-01-19-2026-00-00-00-AM.asp?sid=gumtree
5d
Job Placements
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Job Description: We are seeking an experienced Call Centre Consultant to join our team. The ideal candidate will handle incoming and outgoing calls, assist customers professionally, and maintain accurate records.Location: Table View / Parklands / MilnertonKey Responsibilities:Answer and manage customer calls efficientlyProvide accurate information and support to clientsMaintain records of interactions and follow-up actionsLiaise with other departments as needed Requirements:Relevant call centre experience with strong referencesClear criminal recordReside in Table View, Parklands, or MilnertonAfrikaans-speaking candidates preferredAny medical knowledge or history is a plus Application Process:
https://www.jobplacements.com/Jobs/C/Call-Centre-Consultant-1252315-Job-Search-1-16-2026-3-24-38-AM.asp?sid=gumtree
8d
Job Placements
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The Spine Centre is a group practice focusing exclusively on the diagnosis and management of spinal pathologies. The group has consulting rooms in Paarl and Kuilsriver and operates at Paarl MediClinic and Netcare Kuilsriver. The company currently has a position available for a professional and dynamic individual to join their team.Duties:Reception duties (e.g. answering of calls, receiving of patients, etc.)Schedule patient appointments and follow-up appointmentsAssist patients with queries and liaise accordinglySchedule tests, scans, special investigations and outside appointments with allied health for patientsAll relevant patient administration (accurate registration of patients, manage patient records, update any changes in personal details, etc.) on PMO and GoodX / CompsolPrepare all necessary documentation for effective theatre meetingsCoordinate monthly call schedule and weekend round allocationArrange and coordinate monthly receptionist roster for Paarl and Kuilsriver practiceHandle e-mail communication and enquiriesAssist with social media marketingRequirements:Grade 12Proven experience as an Office Administrator / Coordinator / ReceptionistKnowledge of and experience in the medical industry is recommendedExperience with graphic design / social media content design would be beneficialAdvanced computer skills (MS Office)Excellent planning, organisational, prioritising and coordination skillsGood communication and interpersonal skills (Afrikaans and English)Accurate numerical skillsTask, detail and system-orientedWillingness to work in a team of professionalsProfessional appearance and demeanour (incl. but not limited to ability to keep information private and confidential)
https://www.jobplacements.com/Jobs/P/Practice-Administrator-1254999-Job-Search-01-23-2026-02-00-16-AM.asp?sid=gumtree
13h
Job Placements
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ENVIRONMENT:A leading retailer is in search of a Call Centre Supervisor to organize and direct the day-to-day activities related to the operation of the Contact Centre. Responsible for managing, training, and guiding Contact Centre Agents in performing their duties. Provides support, prepares reports, and resolves customer service problems and complaints. Monitors agent performance and overall Contact Centre effectiveness DUTIES:Supervises, plans, and manages functions related to the Contact Centre work area.Oversees and directs the daily activities of Contact Centre Agents.Monitors productivity of Contact Centre Agents and generates performance reports.Reviews individual, team, and Contact Centre results identify and act on performance trends.Monitors service calls for professionalism, technical accuracy, and customer service quality.Resolves customer complaints and queries; recommends corrective actions.Maintains accurate records of service requests and complaints.Provides ongoing communication to ensure Agents are informed of product and procedure changes.Serves as key information resource; answers questions, assigns tasks, and gives instructions.Conducts supervision, coaching, call monitoring, training, reviews, and discipline.Performs performance monitoring and evaluations to improve agent efficiency.Ensures team members receive appropriate training and support.Manages attendance, shift schedules, and break allocations.Sets customer care targets and ensures achievement.Strives to deliver a consistently delightful customer experience.Handles customer correspondence across email, SMS, and social media. REQUIREMENTS:In-depth knowledge of the product lines.Understanding of Call Centre tracking systems.Experience in customer acquisition and retention.Strong CRM knowledge.Excellent communication skills.Ability to design efficient processes.Ability to collaborate at all levels.Strong sales acumen.Advanced computer literacy.Strong planning, organizing, and problem-solving skills.Exceptional interpersonal skills. Experience & TrainingMinimum 5 years customer service experience, with at least 2 years supervisory.Minimum 5 years call centre experience. QualificationsMatricDegree or diploma in Call Centre Management or Customer Service. ATTRIBUTES:Strong customer service orientation.Self-driven and target oriented.Assertive and confident.Resilient under pressure.Ability to motivate and secure team buy-in.Maintains confidentiality.Creative thinker with data-dri
https://www.jobplacements.com/Jobs/C/Call-Centre-Supervisor-1248534-Job-Search-01-06-2026-02-00-20-AM.asp?sid=gumtree
18d
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