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A dynamic and innovative company in Hout Bay, has an excellent opportunity for an Office Manager to join their team. This role is integral as you will be responsible for overseeing the day-to-day administrative, financial, and operational functions of the business. This role requires a highly organized and detail-oriented professional with strong industry knowledge, excellent leadership skills, and the ability to manage multiple priorities effectively. Minimum of 4 – 5 years’ experience from the pool industry.Responsibility:You will be responsible for but not limited to:
Manage all office operations to ensure efficiency and smooth workflow
Oversee administrative staff and provide leadership, guidance, and training
Handle customer queries, correspondence, and ensure professional client service
Manage supplier relationships, orders, and stock control related to swimming pool materials, equipment, and chemicals
Oversee financial administration including invoicing, quotations, job cards, and reconciliations
Coordinate schedules, job planning, and logistics with installation and maintenance teams
Ensure compliance with health and safety requirements and company policies
Prepare and present regular reports to management on operational performance
Implement systems and processes to improve efficiency and service delivery
Education:
Matric / Grade 12
Diploma / Certificate (Admin / Bookkeeping) will be adv.
Minimum 4 -5 yeas’ proven experience in office management or a senior administrative role (preferably within the swimming pool)
Proficiency in MS Office (Word, Excel, Outlook) & QuickBooks / Xero Accounting
Strong understanding of the swimming pool industry, products, and services
Skills:
Excellent organizational, time management, and problem-solving skills
Strong leadership abilities with experience in managing teams
Excellent communication and interpersonal skills (English & Afrikaans)
Professional and customer-focused
Detail-oriented with strong follow-through
Results-driven and proactive
Ability to work independently and handle high-pressure situations.
If you are up for a challenge, apply with your most recent resume, supporting documents or give us a call on (021) 205-7569.
Please note should you not receive a response from us within 7 working days; kindly consider your application unsuccessful. We wish you all the best.
Salary: R20 000.00 - R19 000.00 Neg
3mo
Edge Personnel
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We are seeking a highly professional, experienced, and customer-focused Spa Front Desk Manager to oversee the daily operations of our reception area and ensure an exceptional client experience. The ideal candidate will be a strong leader with a passion for wellness, excellent organizational skills, and the ability to drive both service excellence and revenue growth.
Key Responsibilities
Front Desk Operations
Manage all front desk activities including bookings, check-ins, and check-outs
Ensure smooth daily operations and efficient client flow
Oversee appointment scheduling and therapist allocation
Maintain a clean, welcoming, and professional reception environment
Client Experience
Deliver outstanding customer service at all times
Handle client inquiries, concerns, and complaints professionally and efficiently
Build strong relationships with clients to encourage loyalty and repeat bookings
Ensure a seamless and memorable client journey from arrival to departure
Team Leadership
Supervise, train, and manage front desk staff
Create and manage staff schedules and shift planning
Monitor team performance and ensure high service standards are maintained
Provide ongoing coaching and support to improve team productivity
Sales & Revenue Growth
Drive bookings, rebookings, and upselling of spa treatments and retail products
Implement and manage promotions, referrals, and client retention strategies
Monitor daily sales performance and identify opportunities for growth
Administration & Reporting
Handle cash management, payments, and daily reconciliations
Maintain accurate client records and booking systems
Prepare daily, weekly, and monthly reports on bookings and revenue
Ensure compliance with company policies and procedures
Minimum Requirements
Minimum 5 years experience in a front desk or reception management role (spa, wellness, hospitality, or similar environment)
Proven experience in team leadership and staff management
Strong background in customer service and client relations
Experience with booking systems and point-of-sale systems
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Professional appearance and demeanor
Key Competencies
Leadership and accountability
Problem-solving and decision-making
Attention to detail
Sales-driven mindset
Ability to work under pressure in a fast-paced environment
What We Offer
A professional and supportive work environment
Opportunity for growth within a wellness-focused brand
Competitive salary based on experience
Performance-based incentives (if applicable)
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