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Role OverviewSeeking a detail-oriented IT Technician to support media and entertainment clients. The role includes maintaining broadcast systems, assisting with live and file-based workflows, troubleshooting video/IT infrastructure, and ensuring smooth operation across the production chain. Work spans traditional IT, broadcast engineering, AV support, and cloud-based video workflows.Key Responsibilities IT Support & Infrastructure – Tier 1–2 support for users and broadcast IT systems – Troubleshoot Windows/macOS, software, and peripherals – Support networks (switches, routers, VLANs, Wi-Fi, cabling) – Maintain IT security, backups, and system healthBroadcast & Video Support – Assist with ingest, transcoding, editing, playout, and archiving – Support SDI/NDI systems, cameras, converters, encoders/decoders – Provide studio, control room, and live production support – Monitor video signals and AV qualityCloud Video Workflows – Operate cloud media workflows – Manage ingest, transcode, QC, and distribution pipelines – Troubleshoot cloud/hybrid video issuesSystems Integration & Documentation – Assist with integrating new broadcast/IT tools – Support automation via scripts, APIs, or low-code tools – Maintain documentation and workflow diagramsRequired Skills & Experience – 2–4 years in IT support, broadcast IT, or technical operations – Knowledge of Windows/macOS, TCP/IP, DHCP, DNS, VLANs, IT security – Beneficial (not mandatory): SDI/NDI, encoders/decoders, routing/switching, video ingest/transcoding, cloud/hybrid video workflowsSkills & Education Mandatory: – CompTIA A+, Network+ (N+)Beneficial: – CCNA – AWS Cloud Practitioner or equivalent – Experience with MAM/DAM, automation, SMPTE 2110/2022-6 – Python, PowerShell, or Bash – Remote production or virtualized/cloud broadcast workflowsAdditional Requirements – Own vehicle (mandatory) – Valid driver’s license – Ability to travel to sites/studios – Excellent written and spoken EnglishPersonal Attributes – Strong communicator – Excellent problem-solving under pressure – Proactive, detail-oriented, and adaptable – Eager to learn emerging video and cloud technologiesTraining & Growth – Training on leading industry brands and solutions – Opportunities to grow into new technologiesPlease email your cv to careers@kpg.co.za
Randburg
Results for technical support jobs in "technical support jobs" in IT & Tech Jobs in South Africa in South Africa
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JOB OPPORTUNITY: TECHNICAL SUPPORT OFFICER
We are seeking a reliable and motivated Technical Support Officer to join our team. The successful candidate will be responsible for providing technical assistance, troubleshooting issues, and supporting users with software, hardware, and system-related queries.
Key Responsibilities:
Provide first-line technical support to clients and internal users
Troubleshoot hardware, software, and network-related issues
Log, track, and resolve support tickets efficiently
Install, configure, and maintain computer systems and applications
Escalate complex technical issues when necessary
Provide clear and professional communication to users
Minimum Requirements:
Valid certified copy of South African ID
Proof of residence (not older than 3 months)
Relevant IT qualification or technical support experience
Basic knowledge of computers, operating systems, and troubleshooting
Good communication and problem-solving skills
Ability to work under pressure and meet deadlines
Application Documents Required:
Updated CV
Certified copy of ID
Proof of residence (not older than 3 months)
⚠️ Important Notice:
Failure to submit all required documents or to comply with the stated requirements will result in automatic rejection of the application.
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Key Responsibilities:Manage the helpdesk and provide professional technical support to customers.Set up and update new customer systems.Maintain and update UNMS devices daily.Perform stock control and track field inventory.Record installations and repairs on Google Calendar/OneNote.Stay current with broadband technology developments.Conduct on-site service calls safely and responsibly.Maintain tools and equipment in good working condition.Provide clear instructions to customers on using routers and services.Test and troubleshoot equipment and infrastructure issues.Remove or replace equipment after service cancellations or changes.Conduct site surveys for potential customers.Follow health and safety regulations and conduct weekly tool talks.Collaborate with team members and assist management with ad hoc tasks. Basic Qualifications:Valid drivers license.Proven experience in broadband, networking, or technical support.Good understanding of routers, wireless technology and internet systems.Strong communication and problem-solving skills.Ability to work independently and in a team.Physically capable of climbing ladders and working in confined spaces. Additional Information:Use of the company vehicle for business purposes only
https://www.jobplacements.com/Jobs/T/Technical-Support-Technician-1228939-Job-Search-01-16-2026-00-00-00-AM.asp?sid=gumtree
3d
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Description: User Support & HelpdeskProvide technical support to end users (hardware, software, and network-related issues)Log, track, and resolve support tickets within agreed SLA timeframesDiagnose and troubleshoot desktops, laptops, printers, and peripheral devicesProvide on-site and remote support to usersHardware & Software SupportInstall, configure, and maintain PCs, laptops, printers, and mobile devicesInstall, configure, and support operating systems (Windows / macOS)Install, update, and maintain standard business software and applicationsPerform routine system checks and preventative maintenanceNetwork & ConnectivityAssist with basic network support (LAN/WAN, Wi-Fi, cabling)Troubleshoot internet, email, and connectivity issuesAssist with router, switch, and firewall configuration (basic level)Systems & SecurityAssist with user account management (Active Directory, email accounts, permissions)Apply security updates, patches, and antivirus solutionsSupport backup procedures and data recovery processesAdhere to IT security policies and best practicesDocumentation & AdministrationMaintain accurate documentation of IT assets and configurationsUpdate user guides and technical documentationAssist with IT procurement and stock controlRequirements:Grade 12 (Matric)Relevant IT qualification or certification (A+, N+, IT Support, or similar)13 years experience in an IT support or helpdesk roleValid drivers licence (advantageous)Please note only candidates that meet the minimum requirements will be considered. Please follow our website and social media channels to be the first to know when our clients have new vacancies!
https://www.jobplacements.com/Jobs/I/IT-Support-Technician-1253078-Job-Search-01-19-2026-04-01-14-AM.asp?sid=gumtree
10h
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Minimum requirements: Bachelors degree in Computer Science, Information Technology (IT), Network Administration, or a related engineering fieldGood knowledge of Cambium, Mikrotik and Ubiquiti equipment is essentialBasic understanding BGP, OSPF and network routing will also be an advantageMust have worked as an ISP systems administrator for at least 6 monthsWill be required to provide standby remote support over weekends and public holidays (Standby approximately once a month)Key responsibilities: Provide technical systems support to all our clients by managing our existing national networksProvide technical systems remote support for new highsite/s and end user installations and network infrastructure growthMaintenance and management of network hardware infrastructure, firmware upgrades, wireless link frequency managementManaging ticket system and ensuring tickets are actioned and closed timeouslyLiaising with upstream providers in event of any network failure or outageEnsuring clients are always informed as to status of networksPro-actively working with clients and have good client communication skills is essentialProvide support when required in the event of an outage / failure even after business hoursUpdating of network monitoring systems and technical administrationConsultant: Thandi Speelman - Dante Personnel Johannesburg
https://www.jobplacements.com/Jobs/J/Junior-Network-System-Support-Administrator-1250998-Job-Search-01-13-2026-04-34-04-AM.asp?sid=gumtree
6d
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Requirements:Matric/NQF4 (Electrical qualification/Wiremans licence a strong advantage).3-5 years of technical support experience (experience with electrical/power/UPS/inverters is beneficial).Relevant diploma (advantageous).Drivers licence and own vehicle (essential).Key Responsibilities:Install and configure new printers (standalone and network).Maintain and troubleshoot printers, scanners, and network devices.Provide onsite and remote technical support (local, national, and international).Assist senior engineers and sales teams with technical inquiries and diagnostics.Diagnose warranty claims and liaise with suppliers.Create technical documentation and attend supplier training.Collaborate with tech teams nationwide to resolve issues and improve systems.Ready to take the next step in your tech career? Apply now!
https://www.jobplacements.com/Jobs/C/Copier-Technician-1200728-Job-Search-07-07-2025-04-13-15-AM.asp?sid=gumtree
6mo
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Job Requirements:This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong interpersonal skills are required to guide customers through situations, providing customer satisfaction. This may often be under challenging conditions. Part of the work will be in-office and the other will be out in the field providing customer support.Must have senior certificate plus Tertiary education in information technology.Certifications like Vendor Certification (CCNA) or Comptia Network + beneficial.Own car and valid drivers license.Experience of Mikrotik Routerboards, LAN switches, Linux, Microsoft, Asterisk and MacOS.3+ years experience in technical support. Responsibilities:Work well in a team exercising strong interpersonal skills are priority.Receive and respond to incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc.Provide expert support for Microsoft Office Suite and other Microsoft applications. Troubleshoot and resolve software-related issues promptly and efficiently. Assist end-users with software installations and updates.Collaborate with infrastructure and network teams to support on-site hardware installations, upgrades, and maintenance. Assist in troubleshooting and resolving network and infrastructure-related issues.Maintain an accurate inventory of IT equipment, including laptops, desktops, peripherals, and mobile devices. Track asset allocation, perform regular audits, and ensure equipment is properly configured.Provide IT support for customers in the field.Serve as an escalation point for remote IT teams, helping to troubleshoot complex issues that cannot be resolved remotely. Collaborate with remote IT teams to ensure timely issue resolution.Offer immediate IT support to employees with walk-in requests, including hardware and software issues. Provide guidance and resolutions to IT-related inquiries from employees on-site.
https://www.jobplacements.com/Jobs/S/Support-Engineer-Junior-to-Senior-1253602-Job-Search-01-20-2026-04-10-07-AM.asp?sid=gumtree
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ENVIRONMENT:Our client is a mission-driven conservation organisation focused on the management and rehabilitation of protected areas across Africa. The role is for a Technology Systems Administrator, responsible for the day-to-day administration, technical support, and maintenance of core business systems. This position requires a technically skilled individual who can ensure system stability, security, and performance across various platforms, while serving as a key liaison between technical teams, super users, and external vendors.Fluency in English and ideally French and Portuguese. DUTIESProvide daily technical support, diagnose and resolve issues, and manage a support mailbox.Perform system health checks, monitor performance, and manage user permissions and security controls.Coordinate with super users, system owners, and vendors to troubleshoot and implement solutions.Ensure data integrity through regular backups, database management, and participation in disaster recovery planning.Maintain detailed system documentation, procedures, and configurations.Automate repetitive administrative tasks and monitor scheduled jobs.Report on service level agreements (SLAs) and system status to the Business Systems Operations Manager. REQUIREMENTSDiploma or Bachelor’s degree in a relevant software field, with necessary platform certifications.Proven technical expertise in core business systems (e.g., CRM, ERP, BI).Strong analytical understanding of systems and architecture.Fluency in English; proficiency in French or Portuguese is advantageous.Excellent communication, report-writing, and problem-solving skills.A valid drivers license.High attention to detail, a structured work ethic, and the ability to work under pressure. ATTRIBUTESTechnologically savvy, self-motivated, and a quick learner.A team player with strong personal integrity and dependability.Ability to work cross-functionally and manage multiple priorities.A passion for wildlife and conservation is beneficial.It will be an advantage being able to speak French and/ or Portuguese.
https://www.jobplacements.com/Jobs/T/Technology-Systems-Administrator-1251900-Job-Search-01-15-2026-02-00-17-AM.asp?sid=gumtree
4d
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Our client, a reputable computer hardware and accessories retailer, is seeking a skilled Computer Technician to join their team. This role focuses specifically on laptop and desktop repairs, hardware servicing, and data migration/cloning — not cellphone repairs.Current vacanciesPaarlEikestadKey Responsibilities:Diagnose, repair, and maintain computer hardware, software, and peripherals (desktops, laptops, printers, accessories, etc.).Perform hardware and software upgrades and installations.Handle data transfer and drive cloning when setting up or replacing laptops.Conduct thorough testing to ensure all systems function correctly after repairs.Provide technical support and troubleshooting to customers in-store and remotely when required.Maintain accurate records of repairs, parts used, and time spent on jobs.Ensure all repairs meet quality and safety standards.Assist with stock control of spare parts and tools.Support sales staff with technical advice when required.Requirements:Matric (Grade 12) essential.IT/Technical certifications (A+, N+, or similar) advantageous.Proven experience in laptop and desktop repairs and servicing.Strong diagnostic and problem-solving skills.Good knowledge of Windows operating systems and common software issues.Customer-service oriented with good communication skills.
https://www.jobplacements.com/Jobs/T/Technician--Computer-Hardware--Accessories-1252377-Job-Search-01-16-2026-02-00-16-AM.asp?sid=gumtree
3d
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Key ResponsibilitiesSystem Administration & OperationsManage and maintain Windows-based systems and Microsoft 365 environmentsAdminister Salesforce and system integrationsOversee server operations, migrations, backups, and recovery processesEnsure system performance, uptime, and scalabilityIT Infrastructure & SecurityManage network infrastructure, firewalls, and access controlsImplement and maintain cybersecurity frameworks and policiesEnsure compliance with security, data protection, and business continuity standardsSupport & TroubleshootingProvide advanced technical support and resolve complex system issuesTroubleshoot network, application, and infrastructure-related incidentsSupport end users and internal stakeholders across systemsInnovation & DevelopmentImplement automation solutions to improve efficiencyContribute to continuous improvement of IT systems and processesSupport future IT strategy and system enhancementsProject & Policy ManagementDevelop, implement, and enforce IT policies and proceduresSupport IT-related projects, upgrades, and rolloutsMaintain documentation and operational standardsMinimum RequirementsMinimum 3 years experience in IT systems administration, IT operations, or a similar roleStrong technical knowledge of Windows, Microsoft 365, Salesforce, and system integrationsProven experience managing IT infrastructure and cybersecurity frameworksAbility to diagnose and resolve complex technical issues effectivelyQualificationsEssentialSystem Administration certification (e.g. ITIL Foundation, CompTIA Network+)Cybersecurity certification (e.g. CISSP, CompTIA Security+)Microsoft and Salesforce certifications (e.g. Microsoft Certified: Azure Administrator Associate, Salesforce Certified Administrator)DesirableQualification in IT, Computer Science, System Administration, or a related fieldSalesforce Platform App Builder certificationProject Management certification (e.g. CAPM, PMP, PRINCE2 Foundation)Experience working with a Learning Management System (Moodle preferred)Advantageous SkillsFamiliarity with Moodle LMSUnderstanding of UX/UI principlesKnowledge of ADDIE instructional design
https://www.jobplacements.com/Jobs/I/IT-Systems-Operations-Admin-1252144-Job-Search-01-15-2026-04-34-46-AM.asp?sid=gumtree
4d
Job Placements
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