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Technical Support Analyst

9 months ago3732 views
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General Details
Location:
Kensington, Johannesburg
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
What Youll Be Doing:
  • Deliver first- and second-line support for in-house developed applications and core infrastructure
  • Troubleshoot issues within Microsoft Azure environments (e.g., AAD, VMs, and storage accounts)
  • Perform day-to-day server support and maintenance
  • Log and resolve service requests through a structured ticketing system
  • Provide clear, helpful technical support via Teams or telephone
  • Explain complex technical issues in a user-friendly manner
  • Meet agreed Service Level Agreements (SLAs) for incident resolution
  • Work closely with internal technical teams to escalate and resolve complex issues
  • Maintain documentation and contribute to internal knowledge sharing

What Youll Bring:
  • 2+ years experience in an IT support or technical operations role
  • Proficiency in Microsoft Azure services and Windows Server environments
  • Solid understanding of networking basics: DNS, DHCP, VPNs, IP addressing, and firewalls
  • Troubleshooting skills for connectivity and infrastructure issues
  • Basic PowerShell scripting experience for automation and diagnostics
  • Familiarity with ticketing systems (e.g., Jira)
  • Excellent communication and customer service skills
  • Ability to juggle multiple support requests while staying organized
  • Experience working in a small, agile IT team environment
  • Exposure to monitoring or remote support tools

Dont miss out on this opportunity and apply today.

https://www.executiveplacements.com/Jobs/T/Technical-Support-Analyst-1194702-Job-Search-06-13-2025-10-13-57-AM.asp?sid=gumtree
Id Subtitle 1326761733
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Executive Placements
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