IT Technician – Broadcast & Video Cloud Workflows

Role Overview
Seeking a detail-oriented IT Technician to support media and entertainment clients. The role includes maintaining broadcast systems, assisting with live and file-based workflows, troubleshooting video/IT infrastructure, and ensuring smooth operation across the production chain. Work spans traditional IT, broadcast engineering, AV support, and cloud-based video workflows.

Key Responsibilities
IT Support & Infrastructure
– Tier 1–2 support for users and broadcast IT systems
– Troubleshoot Windows/macOS, software, and peripherals
– Support networks (switches, routers, VLANs, Wi-Fi, cabling)
– Maintain IT security, backups, and system health

Broadcast & Video Support
– Assist with ingest, transcoding, editing, playout, and archiving
– Support SDI/NDI systems, cameras, converters, encoders/decoders
– Provide studio, control room, and live production support
– Monitor video signals and AV quality

Cloud Video Workflows
– Operate cloud media workflows
– Manage ingest, transcode, QC, and distribution pipelines
– Troubleshoot cloud/hybrid video issues

Systems Integration & Documentation
– Assist with integrating new broadcast/IT tools
– Support automation via scripts, APIs, or low-code tools
– Maintain documentation and workflow diagrams

Required Skills & Experience
– 2–4 years in IT support, broadcast IT, or technical operations
– Knowledge of Windows/macOS, TCP/IP, DHCP, DNS, VLANs, IT security
– Beneficial (not mandatory): SDI/NDI, encoders/decoders, routing/switching, video ingest/transcoding, cloud/hybrid video workflows

Skills & Education
Mandatory:
– CompTIA A+, Network+ (N+)

Beneficial:
– CCNA
– AWS Cloud Practitioner or equivalent
– Experience with MAM/DAM, automation, SMPTE 2110/2022-6
– Python, PowerShell, or Bash
– Remote production or virtualized/cloud broadcast workflows

Additional Requirements
– Own vehicle (mandatory)
– Valid driver’s license
– Ability to travel to sites/studios
– Excellent written and spoken English

Personal Attributes
– Strong communicator
– Excellent problem-solving under pressure
– Proactive, detail-oriented, and adaptable
– Eager to learn emerging video and cloud technologies

Training & Growth
– Training on leading industry brands and solutions
– Opportunities to grow into new technologies