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IT Support Technician
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2 days ago34 views
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General Details
Description
Description:
User Support & Helpdesk
Please follow our website and social media channels to be the first to know when our clients have new vacancies!
User Support & Helpdesk
- Provide technical support to end users (hardware, software, and network-related issues)
- Log, track, and resolve support tickets within agreed SLA timeframes
- Diagnose and troubleshoot desktops, laptops, printers, and peripheral devices
- Provide on-site and remote support to users
- Install, configure, and maintain PCs, laptops, printers, and mobile devices
- Install, configure, and support operating systems (Windows / macOS)
- Install, update, and maintain standard business software and applications
- Perform routine system checks and preventative maintenance
- Assist with basic network support (LAN/WAN, Wi-Fi, cabling)
- Troubleshoot internet, email, and connectivity issues
- Assist with router, switch, and firewall configuration (basic level)
- Assist with user account management (Active Directory, email accounts, permissions)
- Apply security updates, patches, and antivirus solutions
- Support backup procedures and data recovery processes
- Adhere to IT security policies and best practices
- Maintain accurate documentation of IT assets and configurations
- Update user guides and technical documentation
- Assist with IT procurement and stock control
- Grade 12 (Matric)
- Relevant IT qualification or certification (A+, N+, IT Support, or similar)
- 13 years experience in an IT support or helpdesk role
- Valid drivers licence (advantageous)
Please follow our website and social media channels to be the first to know when our clients have new vacancies!
https://www.jobplacements.com/Jobs/I/IT-Support-Technician-1253078-Job-Search-01-19-2026-04-01-14-AM.asp?sid=gumtree
Id Subtitle 1347340024
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Selling for 1 year
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