Technical Manager

Role Overview:
The Technical Manager will lead all technical operations within the business, including service delivery, support, engineering, infrastructure management, and project execution.

This is a hands-on leadership position overseeing a team of 6 technical professionals (4 direct and 2 indirect reports). The role requires strong technical depth, structured people management, and a passion for building a world-class service delivery model.

You will collaborate closely with the CEO, prepare solution designs and project proposals, and play a central role in shaping the companys technical standards, operating model, and long-term infrastructure strategy.

Who Were Looking For:
An exceptional technical leader who is:

• Calm, authoritative, and highly capable in complex environments
• Strong on discipline, structure, documentation, and processes
• Confident guiding technical teams and enforcing high standards
• Able to translate complexity into clear, actionable solutions
• Passionate about building predictable, reliable, and scalable technical operations
• Able to balance firmness with empathy, communicate clearly with clients and non-technical audiences, and make sound decisions under pressure

Key Responsibilities:

• Technical Leadership & Architecture:
  • Define and maintain solution standards, architecture, and change control processes
  • Translate business and client needs into scalable, supportable technical solutions
  • Maintain standardised technology stacks across clients
  • Provide hands-on technical guidance and L1L3 escalation support
  • Lead root cause analysis and implement long-term remediation
  • Develop per-client infrastructure strategies, documenting risks and recommended improvements
• Service Delivery & Support:
  • Oversee daily operational support, ensuring SLA and response time adherence
  • Lead and develop a team of 6 technical staff
  • Drive high-quality ticket management and documentation discipline (Zoho Desk)
  • Own escalation processes and complex incident handling
  • Ensure that monitoring and alerting platforms operate effectively
• Project & Change Management:
  • Plan and deliver projects such as migrations, upgrades, network deployments, and cloud transitions
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    https://www.executiveplacements.com/Jobs/T/Technical-Manager-1245028-Job-Search-01-06-2026-00-00-00-AM.asp?sid=gumtree