Technical Manager

POSITION: TECHNICAL MANAGER

AREA: PORT ELIZABETH

A renowned Office Automation, Connectivity, Telecommunications and Security company in the Eastern Cape is currently seeking a Technical Manager to supervise and lead their team of Technicians that provide technical service-related support and installations and to ensure teamwork and customer satisfaction is driven.

SKILLS AND QUALIFICATIONS:

• Minimum Grade 12
• Experience in a Management capacity advantageous
• Basic networking experience
• Basic Microsoft office knowledge
• Yeastar, Samsung or Panasonic PABX experience
• Basic Mikrotik knowledge advantageous

• Certified in Hikvsion Advantageous

• Must be able to build site solutions i.e. complete site survey’s
• Flexible travel and office hours
• Valid Driver’s license
• Ability to speak English and Afrikaans advantageous with clear oral and written skills

STAFF MANAGEMENT:

• Management of technicians
• Scheduling of the set-up and installations
• Organise workflow and ensure that employees understand their daily duties and which work has been delegated to them.
• Manage and maintain monthly standby roster and ensure after hour support of standby employees are in place.
• Train technicians or arrange for training on new products or product updates.
• Set goals for performance deadlines in ways that comply with the company's vision.
• Utilise KPI metrics to help guide team performance through coaching.

CUSTOMER SERVICE

• Attend to customer complaints and resolve or escalate issues accordingly and when necessary, recommend system improvements and/or replacements.
• Drive effective customer service and ensure quality of service is standardised across all technicians
• Create and maintain all relevant records, files and documentation required for seamless customer service
• Set up customer training after installations where necessary.
• Measure, monitor and maintain customer service and satisfaction.