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Results for desktop support in "desktop support" in IT & Tech Jobs in South Africa in South Africa
1
IT Support Engineer Tier 1 Bellville Cape Town
Our client is looking for a IT Support Engineer TIER 1 with 3 years’ experience especially in Microsoft 365 and must be certified. Must be able with installing and supporting of Microsoft Office 365 and Azure. The ideal candidate should have great troubleshooting skills, pay attention to details, and have a thorough knowledge of computer hardware and software.
Salary R 25000 CTC – Office bound job in Bellville
Min Qualifications and requirements
• A MCP/A+/N+/Microsoft 365 Certified Administrator or equivalent qualification.
• Microsoft 365 Certified Administrator – ESSENTIAL A MUST HAVE
• A minimum of 3 years’ experience in a desktop support/Tier 1 IT Support Engineer environment.
• A minimum of 3 years’ experience with installing and supporting O?ce 365 and Azure
• A minimum of 3 years’ experience with installing and troubleshooting laptops, desktops, printers, and mobile devices
Responsibilities
• Administering and Supporting Microsoft AD and/or Entra ID.
• Assists with monitoring, investigating, and remediating all security threats.
• Resolves service requests according to SLA.
• Installs, configures, and troubleshoots laptops, desktops, printers, and mobiles.
• Installing and supporting desktop operating systems.
• Installing and supporting O?ce365 applications.
• Installing and troubleshooting laptops, desktops, printers, and mobile devices.
• Troubleshooting networking problems.
• Installing and supporting voice applications.
• Supporting and remediating anti-virus and security issues.
• Creates/amends/deletes user accounts in all systems.
• Supports IT Administrators with escalated calls.
• Supports Video Conferencing and biometric access control equipment.
• Configures, administers, and troubleshoots Office 365 including Exchange, Teams,
Sharepoint Online, OneDrive, and InTune.
• Attends meetings and updates documentation accurately when required.
Apply online
Salary: R25000Consultant Name: Quinton Wright
7d
FROGG Recruitment SA
1
Desktop support technician, Somerset West area. Hybrid position. We are seeking a hands-on IT Technical Support Specialist (Level 2) to join our IT team.The successful candidate will provide onsite and remote technical support to end-users, ensuring the smooth operation of company hardware, software, and network systems.The ideal candidate should have strong troubleshooting abilities, solid Microsoft 365 knowledge, and experience supporting users in a business environment. This role requires someone who is professional, customer-focused, and able to resolve IT issues efficiently.Key ResponsibilitiesProvide first and second-line IT support to users.Diagnose and resolve hardware, software, and network issues.Provide support via remote tools, phone, and onsite assistance.Log and manage support requests in the helpdesk system.Perform user onboarding and offboarding.Create and manage Active Directory / Entra ID accounts.Must have own transport as this role requires the technician to travel to customer sites. Email CV ASAP
https://www.jobplacements.com/Jobs/D/Desktop-support-technician-Hybrid-role-1270989-Job-Search-03-11-2026-10-38-14-AM.asp?sid=gumtree
4d
Job Placements
1
1
. The role requires clear communication, professional conduct and efficient handling of IT support tickets to ensure system uptime and minimal disruption to users.OutputsIncident & Service Request ManagementLog, classify, prioritise, and resolve incidents and service requests via the ticketing system.Provide first-line technical support.Meet agreed Service Level Agreements (SLAs) for response and resolution times.Escalate complex issues to second-line / third-line support as required.Maintain accurate and complete ticket documentation.End-User Support & Customer ServiceProvide support for desktops, laptops, printers, mobile devices, and peripherals.Assist users with Microsoft 365, Teams, SharePoint, and common business applicationsSupport VPN, remote access, and email configuration.Conduct basic user training and guidance.Hardware & Software SupportInstall, configure, and maintain workstations and approved software.Perform system imaging and deployment.Troubleshoot hardware failures and coordinate repairs.Manage software updates and patching.User Account & Access ManagementCreate, modify, and disable user accounts (Active Directory / Entra ID).Reset passwords and manage MFA enrolments.Ensure compliance with access control policies and segregation of duties.Maintain audit trails for access changes.Network & Connectivity SupportTroubleshoot LAN/Wi-Fi connectivity issues.Support printers and shared resources.Liaise with service providers for ISP or telecom faults.IT Asset & Inventory ManagementMaintain accurate IT asset register (hardware & software licences).Track equipment allocation and returns.Support stock control and warranty management.Governance, Risk & Compliance SupportAdhere to IT policies (Information Security, Acceptable Use, POPIA compliance).Report security incidents promptly.Support internal and external IT audits.Experience / Skills Required2 to 4 years experience in IT Helpdesk or Service Desk environment.Strong knowledge of:? Windows Desktop and Server Operating Systems? Microsoft 365 (Outlook, Teams, SharePoint)? Active Directory / Entra ID? Basic networking (TCP/IP, DNS, DHCP)? VPN and remote desktop toolsFamiliarity with:? ITSM / ticketing systems (e.g., ServiceNow, Fres
https://www.jobplacements.com/Jobs/H/Helpdesk-Technician-12-Months-Contract-1272120-Job-Search-3-16-2026-8-45-48-AM.asp?sid=gumtree
18h
Job Placements
1
Key Responsibilities:Provide technical support to users via phone, email, remote tools, or in personDiagnose and resolve hardware, software, and network issuesInstall, configure, and maintain desktop computers, laptops, printers, and mobile devicesManage user accounts, permissions, and password resets (e.g., Active Directory)Troubleshoot operating systems such as Microsoft Windows and basic issues with Microsoft 365 applicationsPerform software installations, updates, and patchesSupport basic networking issues (Wi-Fi connectivity, IP configuration, VPN access)Escalate unresolved issues to Level 2/Level 3 teams when necessaryDocument incidents and resolutions in the IT service management systemMaintain IT asset inventory and assist with equipment setup for new employeesFollow IT security and compliance procedures Minimum Requirements:Diploma or Degree in Information Technology, Computer Science, or related fieldCompTIA A+CompTIA Network+Microsoft Certified: Desktop Administration13 years of experience in IT helpdesk or technical supportKnowledge of:Microsoft Windows operating systemsMicrosoft 365 / Microsoft Office applicationsBasic networking (TCP/IP, DNS, DHCP)Remote support toolsIT ticketing systemsFamiliarity with Active Directory user managementStrong problem-solving and communication skillsAbility to work under pressure and manage multiple support requests
https://www.jobplacements.com/Jobs/I/IT-Support-Technician-1269777-Job-Search-03-09-2026-04-08-40-AM.asp?sid=gumtree
7d
Job Placements
1
Position Summary and Primary ObjectivesThe Junior Technical Specialist role is to provide a single point of contact for end users to receive support within the organizations computing environment.The Junior Technical Specialist will also troubleshoot problematic areas using either one of the following ways; via telephone, email or remote support.Main Duties / Key AccountabilitiesAssist with the installation, configuration and on-going usability of desktop computers, peripheral equipment and software.The position responsibility requires independent analyses, communication and problem solving.Work is performed with little supervision and requires initiative and judgment. To Progress/close incidents to satisfactory conclusion on the incident system.Works with vendor support contacts to resolve technical problems.Ensure Desktop computers interconnect seamlessly with diverse systems.Work with procurement staff to purchase hardware and software.Other Duties as required.Requirements:Qualifying Experience1-2 years experience with Windows 10, Windows 7/8 and MS Office 2003-2016.Experience supporting MacOSConfiguring Microsoft Office applications/Basic troubleshooting in Word, Excel, and Outlook etc.Microsoft Office 365 experience with Outlook, OneDrive, Skype for business and SharePoint.Experience troubleshooting hardware issues and replacing hardware on both desktops and laptop computers.Experience installing/uninstalling software, patches, updates on Desktops and Laptops.Knowledge of networking hardware, cable, Wi-Fi, fibre, switches, routers, access points.Knowledge of WAN technology 3G, Diginet, ADSL, Satellite, etc.Knowledge of TCP/IP networks, troubleshooting, diagnostics, VPN troubleshooting, routing.Knowledge of printers: installing of network/USB printers, configuring scanning, sharing, physical setup and troubleshooting.Knowledge regarding, routers (logging into a router. basic configuration)Knowledge of anti-virus and virus removal.Correct loading & reloading procedures of computers, restoring of data, loading of drivers & software.Customer Service experience. Education and TrainingGrade 12A+N+MCITP/MCTS/MCSAOther IT related certifications may be presentedPersonal Attributes and Skills Required Ability to work without supervision.Good communication skillsShow Initiative.Ability to multi task.Good at problem solving.Customer Service / Customer relations.Ability to work in a team and support team members.Rise to the occasion when presented.Own car and valid drive
https://www.jobplacements.com/Jobs/J/Junior-Technical-Specialist-1265903-Job-Search-03-11-2026-00-00-00-AM.asp?sid=gumtree
5d
Job Placements
1
Purpose of the Role:The purpose of this role is to provide reliable and efficient IT support to end-users by delivering first- and second-line technical assistance, maintaining desktop systems and network infrastructure, and ensuring the availability, security, and performance of IT assets. The role supports business operations through timely issue resolution, user account management, system maintenance, asset control, and collaboration with senior IT staff to uphold IT standards and best practices. Key Responsibilities:Desktop & End-User Support.Provide first- and second-line technical support for desktops, laptops, printers, mobile devices, and peripherals (in-person, remote, and telephonic support).Install, configure, and maintain operating systems (Windows 10/11, macOS) and standard enterprise applications (e.g., Microsoft Office Suite, Adobe, company-specific software).Troubleshoot and resolve hardware and software issues for all end-users.Manage user accounts, passwords, and permissions within environments such as Microsoft 365 and Active Directory.Respond to and prioritize IT support requests, ensuring timely and efficient resolution using a ticketing system (e.g., Freshdesk).Set up new workstations, including hardware/software configuration, and ensure compliance with IT policies.Perform routine maintenance, updates, and patching on end-user devices and IT infrastructure, including updating software and firmware.Conduct training for employees on new technologies and IT best practices.Network & Infrastructure Support.Assist with monitoring and maintaining the LAN/WAN infrastructure and CCTV networks.Troubleshoot network connectivity issues (Wi-Fi, switches, cabling, VPN, firewalls, network protocols).Support network equipment upgrades, installations, and maintenance, and assist with documenting the network architecture.Assist in maintaining network security, including antivirus, endpoint protection, and access controls.Collaborate with senior IT staff on complex network configuration tasks and troubleshooting escalations.Asset Management & Documentation.Maintain a detailed and accurate inventory of hardware, software, and IT assets (IT asset control and procurement assistance).Document all support interactions and resolutions for future reference and knowledge sharing. Minimum Requirements: Personal Attributes:IT-related qualification or certification is essential (e.g., CompTIA A+, CompTIA N+).Certifications such as MCSE/MCSA, CCNA are a distinct advantage.Valid driverâ??s licenseMinimum 1â??3 yearsâ?? experience (3 years preferred) in IT support, help desk, or technical troubleshootin
https://www.jobplacements.com/Jobs/I/IT-Desktop-Support-Technician-Coega-Port-Elizabeth-1249839-Job-Search-03-02-2026-00-00-00-AM.asp?sid=gumtree
14d
Job Placements
1
1
Employer DescriptionNational construction materials testing group operating in all nine provinces, supporting over 200 users across laboratory and site-based environmentsJob DescriptionInfrastructure & NetworkSupport and maintain LAN/WAN infrastructure across multiple sitesMaintain VPN connectivity between branchesFirewall configuration supportMonitor and maintain backup systemsEnsure uptime and reliability of branch connectivityMicrosoft & Systems AdministrationMicrosoft 365 tenant administrationUser provisioning (Active Directory)Endpoint managementEmail security and spam filtering managementManage software licensing and renewalsCybersecurity & ComplianceMonitor and respond to security threatsMaintain antivirus / endpoint protection systemsAssist with disaster recovery and business continuity planningEnsure compliance with internal IT governance proceduresDesktop & User SupportProvide remote and on-site support to branchesInstallation and maintenance of hardware and peripheralsSoftware installation and troubleshootingAsset tagging and IT asset register managementAdministration & Vendor ManagementMaintain IT documentation and SOPsManage relationships with external IT service providers where applicableAssist with IT budgeting and procurement support Qualifi
https://www.jobplacements.com/Jobs/T/TJ-18093-IT-SYSTEMS--INFRASTRUCTURE-TECHNICIAN-1271876-Job-Search-3-16-2026-2-45-30-AM.asp?sid=gumtree
17h
Job Placements
1
Service Desk Analyst (L1) Deliver top-tier first-line IT support in a dynamic, customer-focused environmentIT Support | Johannesburg | Full-Time | 08:30 18:00 BST (Shift Rotation)About Our Client Our client is a growing technology services provider committed to delivering responsive, high-quality IT support to businesses across various sectors. With a collaborative culture and a dedication to continuous improvement, they take pride in fostering a supportive environment for both clients and team members. Their Johannesburg office is key to supporting clients worldwide, ensuring seamless and proactive service delivery.The Role: Service Desk Analyst (L1) As a Service Desk Analyst (L1), youll be the first point of contact for end-users requiring technical support. Your role is to ensure fast and effective resolution of common IT issues, escalate complex matters to senior support tiers, and deliver a consistently excellent service experience. This is a customer-facing position ideal for someone eager to grow their IT support career in a fast-paced environment.Key ResponsibilitiesProvide first-line support to clients via phone, email, and remote access toolsTroubleshoot and resolve issues across desktop, server, network, and cloud systemsLog, manage, and follow through on support tickets to resolution or escalationMaintain professional, clear, and friendly communication with all end-usersAssist with software licensing, procurement queries, and general IT guidanceCreate and maintain technical documentation and internal knowledgebase articlesSet up and configure desktops, laptops, printers, and other hardwareAbout You12 years of experience in an IT support role (MSP experience is a bonus)Strong knowledge of Windows 10/11 and macOSProficient in Microsoft 365 and Google WorkspaceUnderstanding of TCP/IP, DNS, DHCP, and Active DirectoryLogical problem-solver with strong troubleshooting skillsCustomer-oriented with a clear and professional phone mannerAble to manage and prioritise tasks independentlyFlexible, proactive, and a reliable team playerThis is a great opportunity for a junior IT professional looking to deepen their support experience while working with a highly skilled team across global clients.
https://www.jobplacements.com/Jobs/S/Service-Desk-Analyst-L1-1200040-Job-Search-7-3-2025-10-06-14-AM.asp?sid=gumtree
8mo
Job Placements
1
1
1
1
1
Key ResponsibilitiesServe as the first point of contact for end-user IT support (phone, instant messaging, and in person).Log and process incoming IT service requests and document tasks and progress.Provide support for hardware and software, including installation, maintenance, troubleshooting, and user assistance.Support and maintain:Desktops & laptopsWindows operating systemsMicrosoft Office 365OneDrive/SharePoint & Microsoft TeamsActive Directory environmentsPrinters, peripherals, cables, monitors/TVs/projectorsNetworking equipment (switches, access points, routers, firewalls, cabling)VoIP systems (SIP phones, DECT phones, softphones)Mobile devices (Android & Apple)Orient and onboard new users and assist with user migrations.Escalate/delegate tasks to the IT Lead or third parties when required; route line-of-business software issues to the correct internal support.Maintain IT asset inventory and manage stock of sundry equipment (peripherals, printer toners).Assist with physically moving/installing equipment when needed.Support the IT Lead with ad-hoc tasks when required.Engage with vendors/suppliers when mandated by the IT Lead.Role GoalsEnsure a smooth and reliable day-to-day IT experience for users.Proactively identify recurring IT issues and improve user support outcomes.Build and maintain institutional knowledge of systems and operating environment.Maintain and continuously develop relevant technical skills.Required Technical SkillsComputer hardware support (desktops and laptops).Microsoft Windows fundamentals.Microsoft Office 365.Microsoft cloud tools: OneDrive / SharePoint / Teams.Microsoft Active Directory environments.Networking installation (cabling, patch panels, access points, etc.).Networking fundamentals: LAN/WAN/VPN/Wi-Fi (including point-to-point links).Mobile device support: Android & Apple.Requirements & Soft SkillsStrong people skills: daily interaction with end-users and vendors.Valid driverâ??s licence and willingness to travel regularly to vendors, farms, and other sites.Must be present at remote site at least once a week (unless directed otherwise by the IT Lead).Occasional overtime (only with prior approval).Detail-oriented, reliable, and able to work independently with minimal oversight.Comfortable with practical, hands-on work and able to perform under pressure in a dynamic environment.
https://www.jobplacements.com/Jobs/I/IT-Technician-1266317-Job-Search-02-26-2026-04-00-37-AM.asp?sid=gumtree
18d
Job Placements
1
Our client, a proudly ICASA-licensed Internet Service Provider (ISP) and Information and Communication Technology (ICT) company, is looking for a dedicated IT Technician to join their innovative team.If you are passionate about technology, enjoy solving technical challenges and thrive in a fast-paced environment, this role is for you!??? ????????????????:Hardware and software installation: Install, configure and maintain desktops, laptops, printers and software applicationsSystem monitoring and maintenance: Conduct regular audits, updates and patch management to ensure optimal system performanceNetwork management: Set up and manage networks, including TCP/IP, DNS, DHCP, and VPN configurationsTroubleshooting and support: Provide prompt end-user support remotely or on-site, documenting solutions for future referenceData security and backups: Implement firewalls, antivirus, intrusion detection and backup / recovery protocols to protect data integrity.Customer service: Liaise with clients to resolve technical issues efficiently and professionallySkills and Qualifications:Microsoft Accreditation and CertificationSolid knowledge and experience in Microsoft Suite, 365, Apps for Busines, Azure Etc.VoIP setup and configurationProven experience as an ICT / IT Technician or in a similar technical roleStrong diagnostic, problem-solving and organizational skillsExcellent communication and interpersonal abilitiesIn-depth understanding of computer systems, networks and security principlesDegree or diploma in Computer Science, Engineering, or a related field would be advantageousRelevant certifications are advantageous: CompTIA A+, MCITP, CCNAIMPORTANT:Applications close 30 March 2026If you did not receive feedback within 14 days, your application is unsuccessfulPlease ensure that you use the correct reference when sending your application via emailOnly candidates who meet all our clients minimum requirements will be contacted
https://www.jobplacements.com/Jobs/I/IT-Technician-1270431-Job-Search-03-10-2026-07-00-15-AM.asp?sid=gumtree
6d
Job Placements
1
1
The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls, issues, and support req
https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-CT-1248750-Job-Search-02-24-2026-00-00-00-AM.asp?sid=gumtree
20d
Job Placements
1
Requirements:Matric CertificateA+ and N+ CertificateMCSE/ MCITPActive Directory and Microsoft Server ExperienceVMware and Hyper V experienceValid Driver’s License – Code 8 unendorsed (Essential) – will be required to travel extensivelyMust have a clean criminal record and credit historyResponsibilities include:Offer first line and second line remote supportOn-site support when necessaryInstallation of POS and systemsMaintenance and management of IT systems, including telephones, internet, digital mediaManage 3rd party support calls logged with service providersManage and maintenance of current software including Microsoft OS / Microsoft 365 products / Pastel Evolution / Third Party Services and SoftwareConfiguration and maintenance of hardware:Desktop, laptop, printer, scanner, etc.Biometric time and attendance readersConfigure and maintain IT infrastructure, including telecoms, Internet access, digital media, time and attendanceDesign and implement internal network infrastructure (LAN)Regular store visits to carry out maintenance and auditsCable managementManage service providers and their respective servicesProvide necessary training on IT systems and produce and maintain IT systems training material
https://www.jobplacements.com/Jobs/I/IT-Technician-1266871-Job-Search-02-27-2026-05-00-17-AM.asp?sid=gumtree
17d
Job Placements
1
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