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Results for desktop support technician in "desktop support technician" in IT & Tech Jobs in South Africa in South Africa
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Job & Role Description:We are looking for IT Support Technicians who are confident providing first- and second-line support, resolving hardware and software issues, and ensuring smooth IT operations across various environments. These roles offer exposure to diverse technologies and the opportunity to work in fast-paced, professional settings where high-quality support is essential.Key Responsibilities:Provide first-line and second-line IT support across multiple branches or user groups.Diagnose and resolve hardware and software issues on desktops, laptops, printers, and other peripherals.Support Microsoft technologies, including servers, desktop applications, and the full Microsoft Office Suite.Install, configure, and maintain IT equipment and peripherals.Monitor system performance and troubleshoot network and connectivity issues.Assist with user account creation, access control, and system configurations.Job Experience and Skills Required:Education:Matric (Grade 12)Diploma / Degree in Information TechnologyExperience:3+ years experience in IT SupportExperience with Microsoft Server environmentsNetworking experience (LAN/WAN, routers, switches, firewalls)Exposure to cloud technologies (Microsoft 365, Azure)Knowledge of backup solutions and cybersecurity best practicesApply now!
https://www.jobplacements.com/Jobs/I/IT-Support-Technician-1242461-Job-Search-11-26-2025-04-12-37-AM.asp?sid=gumtree
8d
Job Placements
We are looking for a L2 Technician to be based onsite by our client and provide support. Please send your CV to hr@blejmarc.comDuties:Ability to work independently and meet day-to-day activitiesEffective communication skills with colleagues and maintaining documentationAdaptability to overcome environmental changes and identify solutionsCommitment to personal growth and developmentDemonstrate critical thinking skillsAbility to digest information and take action through Kaseya and ConnectWiseNetwork troubleshootingVoIP troubleshooting and installationWindows workstation, application support, printers, and PC onboarding/offboardingAnswering the phone, resolving calls, both for end users and our clients back office (MS Cloud, Servers on Prem)Networking/ Firewalls (SonicWALL, FortiGate)Windows server support and management, Active directory users and computersMicrosoft 365 AdministrationAdvanced PC troubleshooting skills
2d
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An established company with national footprint within the financial sector is seeking to hire a highly skilled Junior IT Support Technician to join their team. This is an excellent opportunity for an individual with strong technical skills to grow their career within a reputable organisation. Your:Formal Education:Relevant degree or diplomaMicrosoft 365 Fundamentals (MS900)Microsoft Azure Fundamentals (AZ900)ITIL V3/4Experience:Minimum of 2 years experience in a support roleExperience working in Microsoft 365 EnvironmentExperience working in Microsoft Azure EnvironmentCritical Competencies:Strong customer service acumenStrong technical knowledge (Microsoft 365, networking, server maintenance)will enable you to do the following duties:SupportProvide desktop and end user support to all users.Implement instructions or requests in line with company proceduresSupport implementation of projects in line with company proceduresContinuously update information in the assigned ticketing systemCreate and continuously update site documentationFault tracking and reportingRegular feedback to internal stakeholders and line managerEducate employees regarding IT matters and Group policies, processes and standardsProcessesFacilitate support function in line with support and ticketing processImplement support in line with agreed service levelsEducate employees about and enforce support and ticketing processEffectively communicate during the fault resolution processTechnologyIdentify any shortcomings and opportunities to improve infrastructureIdentify and communicate any recurring problemsMonitor technological infrastructure (networks and computer systems)Full working knowledge of Microsoft 365.
https://www.jobplacements.com/Jobs/I/IT-SUPPORT-TECHNICIAN-1241904-Job-Search-11-24-2025-3-21-23-PM.asp?sid=gumtree
10d
Job Placements
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Purpose of the Role:The Junior IT Support Technician exists to ensure that Dis-Chem Life’s employees can work effectively by providing reliable Tier 1 (T1) technical support and maintaining operational IT stability. This role supports the Head of IT and the wider IT team in delivering seamless, secure, and efficient technology services across all national operations.Through proactive support, problem-solving, and user guidance, the Junior IT Support Technician helps protect system integrity, maintain compliance with security standards, and enhance the overall employee experience. This role is central to enabling operational efficiency and ensuring staff can focus on delivering exceptional service to our clients.Role SummaryThe Junior IT Support Technician provides first-line IT support, assists with infrastructure maintenance, supports IT projects and rollouts, and ensures adherence to IT policies and SLAs. This includes troubleshooting hardware, software, and network issues, managing user onboarding/offboarding, maintaining asset registers, and supporting operational tools.The successful candidate will be highly organised, proactive, and capable of interacting confidently with staff at all levels. Success is measured by first-call resolution, SLA adherence, system uptime, compliance with IT standards, and positive user feedback.Benefits:Exposure to a broad range of IT systems, technologies, and projectsCollaborative, supportive IT team environmentOpportunity to develop IT expertise and certificationsMeaningful contribution to operational efficiency across a growing national businessKey Responsibilities Comprehensive Technical SupportProvide first-line support for Microsoft 365, Entra ID, PowerShell, and Intune environmentsManage user onboarding/offboarding, including account setup, asset allocation, and documentationDeliver desktop, printer, and mobile device support (Windows, Mac, Android, Linux)Maintain accurate IT asset registers and adhere to ticketing SLA standardsSupport dialer systems and other operational toolsPerform general IT assistance, including Ethernet cabling, password resets, and minor troubleshootingNetwork TroubleshootingDiagnose and resolve wired and wireless connectivity issuesMaintain understanding of network protocols, cabling standards, and network configurationsSecurity and Compliance Assist with implementation and maintenance of IT security controlsMaintain a secure, standardized IT environment in line with corporate IT policiesChange and Patch Management Execute user change requests, including access adjustme
https://www.jobplacements.com/Jobs/J/Junior-IT-Support-Technician-1241814-Job-Search-11-24-2025-07-00-01-AM.asp?sid=gumtree
10d
Job Placements
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The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a customer-focused approach to supporting both store and head office staff. This role requires hands-on experience, reliability, and the ability to work effectively under pressure in a dynamic retail setting. Job Description: Technical SupportProvide desktop support for users, including hardware, software, printers, cabling, and operating systemsDiagnose and resolve issues related to Windows OS, applications, and store systemsService Desk ManagementLog, track, and resolve service desk ticketsEscalate technical issues when necessaryProvide regular feedback and updates to users on ticket progressBackup & System MonitoringMonitor and troubleshoot store-level backupsEscalate backup failures or risks to the relevant support teamsRestore system connectivity during store or system outagesAsset & Inventory ManagementRecord, track, and manage all IT assetsEnsure compliance with IT asset policies for allocation, transfer, and disposalStakeholder InteractionLiaise professionally with staff at all levelsMaintain strong working relationships with store teams and head office staffEnsure all issues are resolved within SLA timelinesRequirements: Grade 12 (Matric)IT certifications such as A+, N+, or MCDST (or currently working toward them)Minimum 5 years hands-on experience in desktop support or service desk environmentsStrong knowledge of:Windows OS (2010-11)Windows Server (2012-2022)Experience with:Backup software (Veeam)Remote support toolsHardware troubleshootingBasic understanding of:Networking principlesCitrixCablingExcellent troubleshooting, communication, and customer service skillsFlexibility to provide after-hours and remote support when required.
https://www.jobplacements.com/Jobs/I/IT-Desktop-Support-Technician-1240399-Job-Search-11-19-2025-3-26-19-AM.asp?sid=gumtree
15d
Job Placements
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A leading organization is seeking an IT Technician to join their internal IT team. This role focuses on providing first-line and second-line support for hardware, software, and network issues, ensuring smooth operations across multiple sites. Youll work closely with senior IT staff and assist with server maintenance, network changes, and software deployments.Key ResponsibilitiesProvide first-line and second-line support for internal usersSetup, configure, and troubleshoot email accounts, printers, VoIP phones, scanners, and shared devicesInstall and maintain laptops, desktops, and peripheralsTroubleshoot network issues (Wi-Fi, cable faults, IP conflicts, slow connectivity)Assist with onboarding new staff (workstation setup, accounts, permissions)Log, track, and close support tickets timeouslyPerform site visits for hardware repairs and troubleshootingAssist senior IT with server maintenance, network changes, software deployments, and backup checksMaintain accurate documentation and adhere to IT policiesJob Experience and Skills RequiredEducation:CompTIA A+ and N+ (or equivalent experience)Experience:Solid understanding of IMAP email configurationStrong knowledge of Windows 10/11 user supportBasic networking knowledge (DHCP, DNS, VLAN basics, Wi-Fi troubleshooting)Ability to troubleshoot user applications, VoIP telephony, printers, scanners, and workstation hardwareRequirements:Own reliable vehicle and valid drivers license (travel required)Willingness to work overtime occasionally for critical incidentsComfortable working independently at remote branchesUnderstanding of cybersecurity basics (password hygiene, MFA, phishing awareness)Optional but Advantageous:Server administration (Windows Server / Linux)Virtualization (Proxmox, Hyper-V, VMware)Exposure to Autodesk Vault / InventorCCTV systems troubleshootingVersion control (SVN)Basic scripting (PowerShell / Bash)IT asset management experienceBasic SQL knowledgePersonal Attributes:Strong troubleshooting mindsetGood communication and customer-service skillsIndependent, reliable, and proactiveAbility to work under pressure and prioritize tasks effectivelyWillingness to learn and grow within the roleApply now!
https://www.jobplacements.com/Jobs/I/IT-Technician-1241351-Job-Search-11-21-2025-04-13-25-AM.asp?sid=gumtree
6d
Job Placements
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With branches across the country, our client rely on strong, efficient IT support to keep operations running smoothly. We are looking for an experienced and driven IT Support Technician to join their team and provide essential day-to-day support across our nationwide network. The IT Support Technician will be responsible for troubleshooting and resolving hardware, software, and network issues. This role requires timely feedback to the IT Manager and effective communication with both internal teams and external stakeholders. You will ensure that all branches receive reliable, high-quality IT support to maintain seamless service delivery. Because the company operates across multiple branches and business functions - from manufacturing to distribution and customer support - employees gain exposure to a wide variety of systems, teams, and business processes. This creates valuable opportunities for skill development and career progression. Duties:Provide first-line and second-line IT support across all branches.Diagnose and resolve hardware and software issues on desktops, laptops, printers, and other devices.Support Microsoft technologies, including servers, desktop applications, and the full Microsoft Office Suite.Install, configure, and maintain IT equipment and peripherals.Monitor system performance and troubleshoot connectivity issues.Assist with user account creation, access control, and system configurations.Ensure adherence to IT best practices, policies, and security protocols.Log and track support queries while maintaining accurate documentation.Escalate complex issues when required and follow through to resolution. Job Experience & Skills Required:Qualifications: Matric (Grade 12)Diploma / Degree IT Experience:3 years experience in IT supportExperience with Microsoft Server environmentsNetworking experience (LAN/WAN, routers, switches, firewalls)Exposure to cloud technologies (Microsoft 365, Azure)Knowledge of backup solutions and cybersecurity best practices Skills & Competencies:Ability to remain flexible and perform well under pressurePositive, solutions-driven attitudeStrong attention to detailWillingness to share knowledge and support team collaborationHigh level of integrity and professionalismEagerness to stay updated with the latest IT trends and toolsOpenness to constructive feedback and continuous improvementFast learner with the ability to apply new technologies efficiently I
https://www.jobplacements.com/Jobs/I/IT-Support-Technician-1240286-Job-Search-11-18-2025-10-16-55-AM.asp?sid=gumtree
16d
Job Placements
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Provide first and second-line technical support to staff (in-person, remote, and telephonic)Diagnose and resolve hardware, software, and network issuesInstall, configure, and maintain desktops, laptops, printers, and other peripheralsSet up and manage user accounts, permissions, and access rightsSupport Windows and Mac operating environmentsAssist with onboarding of new users, including device setup and trainingDocument issues, solutions, and processes using service desk toolsEnsure systems security through updates, patching, and basic monitoringQualifications and Skills:A relevant IT qualification (e.g., CompTIA A+, N+, MCSE, Diploma in IT, or equivalent)Minimum 3+ years experience in an IT support or helpdesk roleStrong understanding of Windows 10/11, Microsoft 365, and basic networkingExperience troubleshooting hardware, printers, and peripheral devicesFamiliarity with ticketing systems (e.g., Freshservice, Jira, ServiceNow)Knowledge of Active Directory, Azure AD and Exchange Contact Penny Janse Van Rensburg on
https://www.jobplacements.com/Jobs/I/IT-Support-Technician-1240706-Job-Search-11-19-2025-10-12-28-AM.asp?sid=gumtree
15d
Job Placements
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IT TECHNICIANEAST LONDONMinimum skills and experience required:Matric Certificate3+ years experience in a similar roleA+ and N+ certifications (or equivalent)Valid drivers license and willingness to travel between sitesStrong troubleshooting skills for hardware and softwareFamiliarity with Windows 10/11 and Microsoft OfficeAbility to set up and configure desktops, laptops, phones, and printersBasic networking knowledge (IP, DNS, DHCP, wireless)Experience in a domain environment (user accounts, passwords)Basic experience with Microsoft IntuneAdditional certifications (e.g., Microsoft 365, Security+, vendor-specific) advantageousExcellent communication and customer service skillsEagerness to learn and growDuties and Responsibilities:The successful candidate would be required, but not limited to:Provide onsite technical support across all company locationsConfigure and set up computers and laptopsAssist with IT solutions, installations, and network setupsTroubleshoot hardware and software issuesManage devices via Microsoft IntuneDeliver excellent customer service and escalate issues when necessary
https://www.jobplacements.com/Jobs/I/IT-Technician-1239040-Job-Search-11-13-2025-04-01-05-AM.asp?sid=gumtree
16d
Job Placements
1
Job Purpose SummaryThe IT Support Technician will be responsible for troubleshooting and resolving all IT issues - whether hardware or software-related - and providing feedback within the agreed upon times to the IT Manager, as well as both internal and external stakeholders alike. Primary duties and responsibilities (but not limited to)Troubleshoot and resolve desktop support issuesInstall and configure software, hardware as well as PCs and laptopsMaintenance: Ensure systems are backed upDocument all tasks and dutiesRemote management and supportManage Stakeholder relationships i.e. Suppliers and ISPsProvide first line support with Frequently Asked QuestionsMaintain website, updating product details and Industry news.Develop and maintain the management Reporting application Minimum RequirementsMatric / Grade 12 or equivalent qualification essentialMinimum 3 years relevant experience in a similar roleGood understanding of MS Server software and management thereof.Excellent understanding of MS Office (Word, Excel, PowerPoint, etc.) Skilled requiredUnderstanding of Server software, its implementation and maintenanceKnowledge of Active Directory on MS ServerCreating of Users/Roles in a Domain environmentUnderstanding of TCP/IPStrong Problem solving & Analytical skillsTechnical understanding of IT infrastructuresGood knowledge of PCs/Printers and fault findingCommunication skills (Verbal and Written) Advantageous Skills IT related degree/diploma.Web Development platforms/languages Personal Attributes: You will be expected to have excellent communication skills (both verbal and written), time management skills, self-management skills, be proficient in English, be enthusiastic, committed and dynamic and be able to work within a team environment (but also excel with minimal supervision).Remain flexible, function under pressure and maintain a positive attitude and work performance in a variety of circumstancesTake responsibility for staying up to date with the latest trends and developmentsFollow Best PracticesA high level of attention to detailBe willing and keen to share informationHave a strong sense of integrityBe able to learn and apply new development tools quickly and efficientlyBe able to accept constructive criticism
https://www.jobplacements.com/Jobs/I/IT-Support-Technician-1239198-Job-Search-11-13-2025-10-08-51-AM.asp?sid=gumtree
16d
Job Placements
1
ENVIRONMENT:A dynamic provider of innovative Software & Systems Solutions is looking for an ICT Support Lead who will be responsible for leading and coordinating a team of ICT Support Technicians in their daily support-activities. You will actively contribute to support-activities like installing, maintaining and developing of the company ICT Infrastructure as well as engaging with suppliers/clients across all regions. Applicants will require an A+ Certification with 1-3 years relevant work experience & must have good troubleshooting skills. You will also need a valid Driver’s License and South African ID. DUTIES:Team leadership, policies and procedures (20%) –Lead, mentor, and motivate a team of ICT Support Technicians.Participate in upskilling Technicians by contributing to training and refresher interventions.Monitor interaction-records and ensure these are converted into incidents with minimal delay.Lead daily reviews of the teams pending list and flag tickets/incidents and ensure resolution.Closely monitor SLAs statuses/statistics daily; intervene immediately where SLA is impacted negatively. Moreover, investigate reasons for any breaches and collaborate with the client where reasons are valid.Monitor, coordinate and pre-approve team-member leave requests, with the final approval from the ICT Manager.Implement, maintain, manage the cascading of and adhere to all relevant policies & procedures to team members.Report all Health & Safety incidents to the Occupational Health and Safety Officer on site.You may be required to conform the legitimate instruction of any employee in authority over yourself, which is not stipulated in your job description. Technical Support and Customer Service (20%) –Ensure timely and efficient resolution of service requests and incidents.Ensure an elevated level of customer satisfaction by delivering excellent service.Proactively encourage a customer service focus in the department.Be alerted to deteriorating customer-service within the environment and intervene directly or by escalation.Regularly update all customers with progress-information and estimated times to completion on all escalations.Manage customer perceptions.Professionally respond to and assist with all customer queries.Handle customer complaints and escalations with professionalism and empathy.Develop and implement customer service standards and best practices.Monitor ServiceNow Interaction- and Incident-lists and prioritize work to meet service level targets.Actively contribute to the resolution of desktop IT support queries, hardware and software maintenance, including MS Windows, Office 365, printers and networking.Actively contribute to desktop telephony support: VoIP hand
https://www.jobplacements.com/Jobs/I/ICT-Support-Lead-CPTJHB-Onsite-1239670-Job-Search-11-15-2025-02-00-16-AM.asp?sid=gumtree
19d
Job Placements
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Knowledge and Experience:Experience with remote support applications and techniques (e.g. VPN, RDP and Remote Management Tools).Advanced knowledge of Active Directory.Experience with the configuration and administration of MS Office products.Excellent knowledge of hardware components and hardware troubleshooting procedures (Servers, Laptops and Networking).Support & Troubleshooting: Provide direct support for laptops, desktops, printers, and peripherals, with a primary focus on Windows 10/11 environmentsDiagnose and resolve Wi-Fi/LAN issues, including troubleshooting DHCP/DNS, basic VLAN configurations, SSIDs, and captive portals.Maintain high-quality Knowledge Base (KB) articles, asset registers, change logs, and network diagrams under the strict requirement that completed work must be fully documented.Good working knowledge of all Microsoft Office applications e.g. Word and Excel.Good knowledge of TCPIP networking is required.Good knowledge of server software and systems.Experience with configuring routers and wireless access points.At least 5 years server support and maintenance experience. Qualifications:At least a Matriculation certificate.International MCSE / MCSA or equivalent certificationA+, Server+, N+ or similar qualification an advantage.Networking and Firewall experience advantageous.SQL DB experience advantageous.
https://www.jobplacements.com/Jobs/D/Desktop-Technician-1238490-Job-Search-11-12-2025-02-00-15-AM.asp?sid=gumtree
22d
Job Placements
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Job Summary:The Services Technician is responsible for providing support to end-users including 2nd Level Application and Technical Support to clients both onsite and remotely.The Services Technician is responsible for resolving all end-user IT incidents/ requests related to end user devices and software including ticket management with SLA parameters.Responsibilities:Technical SupportProvide remote support to end users.Provide end user software support for Windows and Apple Mac Operating Systems, MS Office Packages and business applications.Provide VIP support to clients executive membersTroubleshoot software and hardware related incidents and requests remotely.Perform application troubleshooting and support as per incidents and requests.Work with vendors and internal resources to facilitate resolution of incidents and requests.Ticket ManagementRespond to Incidents and requests assigned via the ITSM Tool.Ensure Ticket updates are current, and end users informed of progress.Respond to and Resolve incidents within SLA.Assess, review and resolve assigned tickets within stipulated SLA.Escalate tickets where applicable.Client EngagementCommunicate effectively with relevant Stakeholders including team members and Management.Liaise with end users to effectively reach resolution on incidents and requests.Keep users informed of priority changes and timing of resolutions.Follow up with users to confirm that resolutions met requirements before closing the ticket.QualificationsMatric and a relevant qualificationValid Drivers LicenseWillingness to travel extensively (including overnight stays when required)Able to work after hours and over weekends when requiredAt least 3 years of desktop support experienceMust have prior experience with Microsoft Intune, Microsoft Endpoint Configuration Manager and Microsoft 365Must have prior experience with Dell desktopsExperience in documentation and standard operating procedure developmentAbility to work independently and handle a range of unexpected challengesDetail-oriented with a proactive approach to problem-solving.Flexible and adaptable to changing circumstance
https://www.jobplacements.com/Jobs/S/Support-Technician-Contract-1237998-Job-Search-11-10-2025-2-49-10-PM.asp?sid=gumtree
24d
Job Placements
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