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We are hiring a #IT Support
Consultant to join our company.
About IT Hero:
As a
next-generation IT Solutions company, we provide innovative solutions to assist
clients across various sectors navigate their IT challenges. With over 17 years
in Business we are still growing and expanding, we guide firms in addressing
their IT needs effectively.
• Our IT offerings
include a comprehensive portfolio of services in Cloud Computing,
Cybersecurity, VoIP, and Infrastructure Management.
A Day Of an IT Support
consultant:
You will be
responsible for all the technical issues that encounter our clients on/off site.
You will have to find solutions in the best timing and technical methods. You
must have all the knowledge of peripherals such as: Desktops, Laptops, and
Printers. Set up software and hardware configurations. Maintain and
troubleshoot computers/software configurations. To ensure security for all Tech
Devices and Networks. To stay updated with the new technological features and
solutions in the industry.
Responsibilities:
• Provide technical
assistance and support to clients regarding software & hardware issues.
• Being aware of
most of the technical issues that can arise.
• Install and
maintain software and hardware configurations.
• Diagnose and
solve network connectivity issues.
• Able to
troubleshoot system failures and to find solutions.
• To ensure the
safety of all peripherals: Laptops, Computers, and Printers.
• Follow new
related technology features that arise in the market and use them.
Requirements:
• Must have good communication skills (English/Afrikaans).
•To be
professional, presentable and committed.
• Office is located
in Fairland, Johannesburg.
• Working Hours: 8:00
A.M to 5:00 P.M. Monday - Friday
• Standby every
second Saturday
To apply: if you
are interested in being a part of our family and becoming more experienced, you
can send your CV to careers@ithero.co.za.
#IT #itjobs #itopportunities #ithelpdesk
#itengineer #hiring
19h
IT WORKSHOP TECHNICIANQualifications:Require Workshop Technician, who has done some form of IT training course (6 months - 1 year) & understands the basics around PCs, Macs, laptops, printers, Preferably this person also has some basic networking & internet related experience:- certifications/formal training courses related to macOS & Windows systems administration, hardware repair, or IT support (Apple Certified Mac Technician, CompTIA A+, Microsoft Certified Solutions Associate).Job Specifications:Mac: Experience in repairing/upgrading Mac hardware components such as RAM, hard drives, batteries, troubleshooting hardware-related issues (e.g., keyboard, trackpad).Windows: Familiarity with repairing/upgrading Windows laptops & desktops, including hardware diagnostics, component replacement (e.g., memory, storage), resolving hardware conflicts.Ability to install & configure various software applications on both Mac & Windows platforms, including productivity tools, antivirus software, & specialized applications relevant to the IT workshop environmentBasic PC/Mac/Printer support & logging calls with vendors and suppliers New PC & Mac laptop installationsMan the helpdesk phoneBasic user administration (adding users, amending distribution lists, etc)Mac: Ability to troubleshoot macOS issues, perform system upgrades, configure network settings, manage user accounts, resolve software conflicts specific to Mac systems.Windows: Proficiency in troubleshooting Windows OS (versions like Windows 10/11), handling system updates, configuring hardware drivers, managing Active Directory (AD) accounts, resolving common Windows software issues.Solid experience on MS Office/365 packages (Excel, Outlook, Word, PowerPoint)Some exposure to network patchingSome experience on network devices support would be beneficial (switches, routers)Exposure/ basic experience with Microsoft SQL Server & writing of sql queries.Demonstrated ability to diagnose & resolve hardware/software issues efficiently on both Mac & Windows platforms, using systematic troubleshooting methods.Basic to Intermediate networking knowledgeGood PC & Mac hardware knowledgeExcellent troubleshooting skillsPro-active personality with a strong personal drive, able to build strong professional relationshipsMinimum of 5 years Technical IT working experienceAn individual who is comfortable working alone as well as part of a teamCustomer service focused & a team playerWillingness to take ownership & function under stressful situationsTask orientated, deadline driven, time management skillsKeen learner, able to learn existing infrastructure quickly.Ability to perform Repetitive Tasks on Daily Basis Accurately.Ability to use best practice, follow procedural implementation tasks & defer to senior team members when required.Passion for technologyWilling to work after hours & weekends when needed to sort out issuesSalary R12000 to R14000 pm (pending experience) Email CV with availability to: careers@visualizeit.co.za
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