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*Reference: JHB005343-PC-Jh-1*
Our client in the Real Estate and Property industry is seeking an Outbound Call Centre Agent to work remotely
**Minimum requirements:
**
* Matric
* Min 2 years’ Outbound Call Centre Experience
* Own Laptop/Computer with Wi-Fi is essential
* Draw daily leads from HubSpot CRM System
* Contact property owners who are
potentially in the market to sell their property
or to create an opportunity to consider selling
their property to the company
*
Consultant: Poleen Cass - Dante Personnel Johannesburg
Apply via our website (www.dantesa.co.za)(\https:/www.dantesa.co.za\)
If you do not hear from us within 5 days, please accept that your application was unsuccessful*
R R6 000 plus Commission
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzY0NjQ1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1256177&xid=1555_64645
2y
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Are you a go-getter, motivated to achieve results and up for a challenge? Then we want to hear from YOU! We are a part of a highly successful and entrepreneurial company who specialise in the financial service industry, providing the south African market with affordable insurance products and services. We are looking for independent, self-driven individuals to join our Call centre team in Boksburg. Duties: Cold Call potential customers on our Data base provided or referral leads. Establish who the decision makers are within an organisation, Close the deals. Provide information regarding our products and services and answer any questions that may be asked. Actively market our products and services. Obtain all relevant information in order to close deals. Drive sales growth within the business. Requirements: Completed Grade 12 Fluent in English/Afrikaans Strong and professional telephonic communication skills Min of 6-12 months Call Centre Experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzk0NzQ3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1244529&xid=1109_94747
2y
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Join this leading insurer in Gauteng as a Senior Sales Manager (Call Centre) The successful sales manager will manage the company sales function including sales support and training, national sales, and key account sales to meet business requirements. This position is governed by internal and external policies and frameworks. Leadership and Direction :Explain the action plan to support the sales agents in their understanding of what needs to be done and and how this relates to the broader business plan and the organizations strategy, mission and vision; motivate people to achievebusiness goals.Performance Management:Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.Organizational Capability Building:Use the organizations formal development framework to identify the teams individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.Customer Relationship Management (CRM) Data: Ensure that the sales agents maintain up-to-date customer relationship management data, identifying and resolving issues.General Education:Grade 12/ SAQA Accredited Equivalent (Essential) FAIS recognized qualification or Wealth Management Qualification (Essential); RE 5 (Essential)Degree/Diploma in Business Management (Advantageous)General Experience :3 or more years experience in a sales call centreenvironment (Essential); 2 years Long-term Insuranceexperience (Essential)Managerial Experience:3 or more years experience supervising and directingpeople (Essential)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzQ0Mjg2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1138490&xid=1108_44286
2y
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We are looking for a Sales Manager to manage and coordinate the sales function including sales support and training, national sales, and key account sales to meet business requirements.
This position is governed by internal and external policies and frameworks.
Explain the action plan to support the sales agents in their understanding of
what needs to be done and and how this relates to the broader business plan
and the organizations strategy, mission and vision; motivate people to achieve
business goals.
Ensure that the sales agents maintain up-to-date customer relationship
management data, identifying and resolving issues.
*Education*
* Grade 12/ SAQA Accredited Equivalent (Essential)
* FAIS recognized qualification or Wealth Management Qualification (Essential);
* RE 5 (Essential); Degree/Diploma in Business Management (Advantageous)
*Experience*
* 3 or more years experience in a sales call centre environment (Essential); 2
* years Long-term Insurance experience (Essential)
* 3 or more years experience supervising and directing people (Essential)
*Education*
* Grade 12/ SAQA Accredited Equivalent (Essential)
* FAIS recognized qualification or Wealth Management Qualification (Essential);
* RE 5 (Essential); Degree/Diploma in Business Management (Advantageous)
*Experience*
* 3 or more years experience in a sales call centre environment (Essential); 2
* years Long-term Insurance experience (Essential)
* 3 or more years experience supervising and directing people (Essential)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI2NDUwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1191511&xid=1555_26450
2y
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We are looking for a Sales Manager to manage and coordinate the sales function including sales support and training, national sales, and key account sales to meet business requirements.
This position is governed by internal and external policies and frameworks.
Explain the action plan to support the sales agents in their understanding of
what needs to be done and and how this relates to the broader business plan
and the organizations strategy, mission and vision; motivate people to achieve
business goals.
Ensure that the sales agents maintain up-to-date customer relationship
management data, identifying and resolving issues.
*Education*
* Grade 12/ SAQA Accredited Equivalent (Essential)
* FAIS recognized qualification or Wealth Management Qualification (Essential);
* RE 5 (Essential); Degree/Diploma in Business Management (Advantageous)
*Experience*
* 3 or more years experience in a sales call centre environment (Essential); 2
* years Long-term Insurance experience (Essential)
* 3 or more years experience supervising and directing people (Essential)
* SAQA Accredited Equivalent
*Education*
* Grade 12/ SAQA Accredited Equivalent (Essential)
* FAIS recognized qualification or Wealth Management Qualification (Essential);
* RE 5 (Essential); Degree/Diploma in Business Management (Advantageous)
*Experience*
* 3 or more years experience in a sales call centre environment (Essential); 2
* years Long-term Insurance experience (Essential)
* 3 or more years experience supervising and directing people (Essential)
* SAQA Accredited Equivalent
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI2NDQ2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1191509&xid=1555_26446
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Duties and responsibilities Explain the action plan to support the sales agents and motivate people to achieve business goals.Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and qualityUse the organizations formal development framework to identify the teams individual development needs. capabilities.Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.Ensure that the sales agents maintain up-to-date customer relationship management data, identifying and resolving issues.Identify, within the team, instances of non-compliance with the organizations policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.Maintain an understanding of accreditation, external regulation, and industry best practices through ongoing assessments, training and education.Collate and analyze data using pre-set tools, methods and formats. Involves working independently.Skills Excellent Verbal CommunicationPlan, organize, prioritize and oversee activities to efficiently meet business objectives. Microsoft Office SuiteWork with guidance to plan and coordinate effective sales campaigns and related initiatives to achieve the best possible returns.Work with guidance to interpret and apply knowledge of laws, regulations and policies in area of expertise.Provides technical guidance when required to monitor, interpret and understand policies and proceduresEducation Grade 12/ SAQA Accredited Equivalent (Essential) FAIS recognized qualification or Wealth Management Qualification (Essential) RE 5 (Essential); Degree/Diploma in Business Management (Advantageous)Experience 3 or more years experience in a sales call centre environment (Essential);2 years Long-term Insurance experience (Essential)Managerial Experience3 or more years experience supervising and directing people (Essential)It is the onus of the applicant to provide certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0NTIyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1190627&xid=1109_74522
2y
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We are looking for a manager to help monitor and oversee the proper functioning of our call centre. You will be required to ensure the centre is performing at its best and producing results. You will also be required to make budget plans, analyze performances and report to management on the happenings of the centre. Your contribution will make an impact on the kind of service we provide and keep our customers satisfied.
Responsibilities
* Create a task list for the call center daily activities and ensure they are achieved.
* Ensure the resources are used to produce optimal results.
* Manage the call center to achieve quantitative and qualitative objectives
* Plan and implement the overall strategy
* Track and measure productivity and compare to benchmarks
* Offer solutions for improvement
* Identify bottlenecks and suggest solutions
* Monitor the performance of the call center and regularly provide feedback.
* Collect data and statistics at regular intervals (weekly, monthly, annually) and analyze them to improve performances.
* Provide training and orientation for the recruits to provide high-quality customer service.
* Oversee the budget plans and track expenses of the call center.
* Assess performances with metrics like calls left waiting, calls missed, etc.
* Ensure that all employees adhere to the company policies and regulations.
* Prepare performance reports and report any issue to the management.
* Build relationships with staff and clients
* Create a welcoming and motivating environment for employees
* Oversee the call center altogether
* Helps call agents with challenging customer service issues.
Requirements
* Relevant bachelors degree.
* Prior experience as a call centre manager or similar position.
* Experience with customer service is compulsory.
* Proficient with MS Office and Call Centre software programs.
* Strong ability to budget and perform financial analysis.
* Strong knowledge of performance evaluation techniques and customer service metrics.
* Driven and result oriented.
* Strong problem-solving ability and analytical skill.
* Excellent multitasking, time management, and leadership skills.
* Exceptional training and coaching skills to motivate employees
* Great verbal and written communication skills
* Ability to remain calm and in control of a situation
Market Related
Requirements
* Relevant bachelors degree.
* Prior experience as a call centre manager or similar position.
* Experience with customer service is compulsory.
* Proficient with MS Office and Call Centre software programs.
* Strong ability to budget and perform financial analysis.
* Strong knowledge of performance evaluation techniques and customer service metrics.
* Driven and result oriented.
* Strong problem-solving ability and analytical skill.
* Excellent multitasking, time management, and leadership skills.
* Exceptional training and coaching skills to motiva
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1OTY3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243632&xid=1555_55967
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Kindly note this is a work from home bases / remote work, for *Experienced Outbound Call Centre Sales Agents* anywhere in South Africa that have their OWN equipment. (Please see requirements below) We are seeking experienced outbound call centre sales agents to join our team. At Amazing Vouchers, we do not hard sell, but present, promote and sell a lifestyle product to new clients (cold leads) using conversation with the customers. The successful candidates will receive full product training, monthly basic, uncapped commission, and weekly incentives.Remuneration: R5000 per month + uncapped commission + weekly incentive paymentsRequirements and skills:Minimum 6 months outbound call centre sales experienceOwn reliable laptop/desktop Own headsets Own smartphone (for WhatsApp communication)Stable internet connection no less than 10mbs upload and download speed. Preferable: FIBRE / FIXED LTE ROUTER / RAIN 5G. (Pocket routers, MiFi routers, hotspots, and Rain 4G is not stable enough to use with our programs. We can therefore not consider anyone with these connections)Dedicated workspace for yourself (comfortable chair and table)Self-motivated, enthusiastic and go-getter attitudeExcellent English spoken communication skillsAble to work independently and self-manageGoal and target driven person
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcwNDkwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1178601&xid=1109_70490
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Insurance Retentions Consultant with minimum 2 years call centre sales experience and minimum 1 years retention experience in the short term insurance industry, required to start asap.Minimum requirements: MatricBachelors Degree or Diploma preferredNQF4 Short Term Insurance (150 FAIS credits) and RE5 essentialMinimum 2 years short term insurance sales in a call centre environment requiredMinimum 1 years retention experience essentialCold calling experience and stable employment record requiredResponsibilities: Full function Short Term Insurance and VAPS salesRetaining VAPS and Short Term Insurance clientsQuotations and arranging appointmentsClosing sales
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcwNjk4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1178302&xid=1109_70698
2y
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A well-established business based in Centurion is looking to employ a Call Center Agent that will be the liaison between their company and its current and potential customers. Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Requirements and skills: Previous experience in a Call Centre Agent role Strong phone and verbal communication skills along with active listening Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively High school degree Apply now! (Please note that only candidates with the abovementioned requirements would be considered and contacted)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0MjU1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189306&xid=1109_74255
2y
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Call Centre Agent Salary: Up to R8 000 per monthOur client in the financial services industry is seeking a Call Centre Agent for their offices in Silverlakes who has experience within the loans or debt collections industry.Minimum requirements:MatricReliable own transportationPrevious Debt Collection or loans industry experience within a call center environmentComputer literate (MS Office and Excel)Strong customer service backgroundAbility to multi-taskStrong interpersonal skillsExcellent communications skillsFully Bilingual in Afrikaans and English (third language will be beneficial)Working Hours: Monday – Friday 8am – 4pmDuties will include but is not limited to:Telephonic debt collection of outstanding accounts for company providing negotiation to with clients on accounts in arrearsEffective communication and negotiation to ensure successful commitments to payFollow- up daily on progress of the PTP’sUpdating and status management of all clients’ accounts on system softwareTaking inbound callsMaking outbound callsGranting loans through the call centerScreening customers for loan approvals#CallCentreAgent #DebtCollections #FinancialServices #jobsearch #jobopportunity #hiring #lookingforstaff #communicationskill #careeropportuntiy #silverlakesjob #recruitment #recruiting #recruitmentagency #handpickedrecruitmentsa
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcwNjMyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1178666&xid=1109_70632
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The Role: Contact center Sales Agent 3 month contract Position Hours 8:00 - 18:00 Mondays to Saturdays Main Purpose of Position: The successful applicant will be responsible for meeting and exceeding monthly sales targets through outbound telephonic selling and will be required to actively sell products within a pressurized environment.Main Responsibilities (including but not limited to): Conduct outbound calls and selling productsWill have to be proven closers with ability to convince clientâ??s to accept productAbility to accurately assess customer needs and potential, identify and deal with objections that may ariseBe comfortable with the sales process and show the ability to meet targetsAbility to sell high volumes of policies whilst insuring call of high qualityAbility to handle complaints as well as conflict telephonicallyAttention to detailSkills and Experience: Minimum Requirements: MS Office literateExcellent communication both verbal and writtenComputer literacy in both MS Word Excel Cooperative and empathetic to colleagues and customersRequired Knowledge and Experience: Grade 12 /MatricCredit Criminal Clear2-3 years outbound sales experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzUxNTA5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189053&xid=1108_51509
2y
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Main Purpose of Position:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.Main Responsibilities (including but not limited to):Answering inbound calls timeously.Be professional and polite at all times.Listening attentively to customer queries.Responding to customer queries accurately.Ensure that quality standards are met.Familiarize oneself with products and procedures.Providing relevant information to ensure First Call Resolution.Effectively resolve queries.Escalating faults that cannot be concluded on first contact.Ensuring that customer details are captured accurately.Perform any ad hoc tasks as and when requiredJob Specific Requirements / Knowledge RequirementsCommunication skillsInterpersonal skillsAnalytical skills  Team playerNegotiating skills  Presentation skillsIntegrity Writing skillsCustomer orientationProactive and professionalSystem SpecificationMS Office and ExcelNumerical abilityCOMPETENCIES:Customer focusAbility to build customer loyaltyConflict managementExcellent communication skillsHigh level of professionalism and an understanding ethical conduct.Quality orientationKNOWLEDGE, SKILLS AND EDUCATION:Grade 12Excellent Communication written skills in EnglishA 2nd language is a requirement: Sotho, Zulu or XhosaSerious and passionate about customer service and working in a customer service industry COMPETENCIES:Customer focusAbility to build customer loyaltyConflict managementExcellent communication skillsHigh level of professionalism and an understanding ethical conduct.Quality orientationKNOWLEDGE, SKILLS AND EDUCATION:Grade 12Excellent Communication written skills in EnglishA 2nd language is a requirement: Sotho, Zulu or XhosaSerious and passionate about customer service and working in a customer service industryAnswering inbound calls timeously.Be professional and polite at all times.Listening attentively to customer queries.Responding to customer queries accurately.Ensure that quality standards are met.Familiarize oneself with products and procedures.Providing relevant information to ensure First Call Resolution.Effectively resolve queries.Escalating faults that cannot be concluded on first contact.Ensuring that customer details are captured accurately.Perform any ad hoc tasks as and when required
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODI1MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778424&xid=1108_178250
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Sales Team Leader Cape Town
Lead and manage a team of Call Centre Sales Agents to achieve exceptional results.
Min 2 years contact Centre Team Leader experience
BPO experience a strong preference
Able to support day shift employees
Strong contact Centre operations know how
Effective people management skills
Able to manage to strict SLA requirements
Salary based on industry norms
https://www.ditto.jobs/job/gumtree/1754187620?source=gumtree
9d
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One of is in need of a Customer service Call centre Agent (Outbound) to join them in Hermanstad (Pretoria West) on a month to month contract. Pharmaceutical products wholesaler.
Candidate must reside within close range to Hermanstad.
Looking for an energetic, target call centre agent who is a hunter
Offers a great customer service to clients
Taking order from customers and upselling
Must have a clear criminal record
Top performer - reference checks will be conducted
Excellent English communication
Must be reliable
Great at quality control
Great at timekeeping
Persuasion and negotiation skills
Able to overcome objections easily
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjIzMTI5OTc/c291cmNlPWd1bXRyZWU=&jid=1722972&xid=222312997
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We could tell our story as an acorn growing into an oak tree. We could tell our story as two friends who started a business in their bedroom that grew into the largest independent short-term insurance broker in South Africa.
Or we could tell a story about a belief and vision to contribute meaningfully into the lives of our clients, our suppliers, our partners, and our staff - because that is why we wake up every single day.
It is simple - if we value what we do, then we will add value our clients and our clients’ will add value to their families and their families will add value to their communities, and those communities will add value to the world.
Understanding the Onboarding and Active Driver process and researching the mission and vision the business has.Contacting and assisting Driver Applicants through the registration process.Clear and concise communication on document requirements and document upload process.Striving to offer a seamless introduction to the Bolt family by utilizing your script and user interface to the best of your ability.Quality check applicant supporting documents i.e. Vehicle Registration, PrDP & Operator DisksDownload supporting documents from the Document Collection SystemImport applicant supporting documents to the correct profile on the Admin systemsIdentify and discard all fraudulent applicantsAssist Drivers to register their profiles in additional cities if requiredFollow up calls with Drivers that are outstanding supporting documentsAble to work shifts 5 days per week (9:00 to 18:00)Able to speak Twi Language fluentlyMust have a valid work permit
Did we spark your interest? Get in touch and let’s talk!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81NDUyMTgxNzk/c291cmNlPWd1bXRyZWU=&jid=1262641&xid=545218179
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Job Description/Duties:
• To communicate with new and existing clients • Handle follow up and new leads and calls• Taking Photos of vehicles to be loaded onto website• Loading of vehicles onto company website
Minimum Requirements:
• Candidate must fully bilingual• Must have a minimum of 2 Years Call Centre experiencein Dealerships• Good communication/people skills and the ability to adapt working in a high-pressure environment• Ability to adapt working in a high-pressure environment • Computer Literate in Word, Excel, and Office.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjkxMjMyMjUzP3NvdXJjZT1ndW10cmVl&jid=1418167&xid=4291232253
9d
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Main Purpose of Role: To manage and support QA agents in achieving their required daily, weekly, and monthly performance targets. To take accountability for QA Agents performance through daily monitoring, compilation of reports and providing guidance to the QA Team.Key Performance Areas: Ensuring that QA agents are aware of their daily, weekly, and monthly targetsMonitoring performance and ensuring that targets are met, and calls are correctly passed or failedHaving regularly meetings with the QA Team to allow for the open flow of communicationDeveloping strong team co-operation and clear directionProviding encouragement and support to assist QA agents in achieving performance goalsMonitor regular attendance and late coming by agents and following the correct disciplinary proceduresReview and manage leave applications of QA agents to ensure that the QA Team is not impacted negativelyProviding timeous and accurate reportingRequired Qualification: Grade 12Relevant Call Centre Certificate/ Diploma advantageousRequired Minimum Work Experience: 2 – 3 years’ experience in a Call Centre environment1 years’ experience as Supervisor/ Team Leader role in a Call CentreTechnical and Behavioural Competencies Required: Technical: MS Office skills- intermediate excel skills advantageousReport drafting skillsUnderstanding Call Centre queues and QA metricsKnowledge of best practice within a QA environment Behavioural: Self-drivenPositive and energeticStructured and detail orientatedAble to multi-taskRelationship buildingProactive – capable of identifying and initiating changeResponsiveFocus on implementation and deliveryApproachableAble to work under pressureAttention to detail
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU4MDg4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1212473&xid=1108_58088
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The Role: Contact center Sales Agent 3 month contract Position Hours 8:00 - 18:00 Mondays to Saturdays Main Purpose of Position: The successful applicant will be responsible for meeting and exceeding monthly sales targets through outbound telephonic selling and will be required to actively sell products within a pressurized environment.Main Responsibilities (including but not limited to): Conduct outbound calls and selling productsWill have to be proven closers with ability to convince clientâ??s to accept productAbility to accurately assess customer needs and potential, identify and deal with objections that may ariseBe comfortable with the sales process and show the ability to meet targetsAbility to sell high volumes of policies whilst insuring call of high qualityAbility to handle complaints as well as conflict telephonicallyAttention to detailSkills and Experience: Minimum Requirements: MS Office literateExcellent communication both verbal and writtenComputer literacy in both MS Word Excel Cooperative and empathetic to colleagues and customersRequired Knowledge and Experience: Grade 12 /MatricCredit Criminal Clear2-3 years outbound sales experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU3NjI1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1210916&xid=1108_57625
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Tracker requires the services of an Agent: Installation Support in their Installation Logistics – Scheduling division, at their Head Office. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team.
* Marketing of Tracker to both existing and prospective clients.
* Establishing, building and maintaining relationships with our various partners.
* Contract administration, feedback and daily statistical reporting.
* Ensure that Customer Service standards are maintained in a highly pressurized environment.
* Provide service within the region as well as other departments/regions/staff within Tracker.
* Meet/exceed targets.
* Data capturing.
* Follow up leads/queries.
* Scheduling fitments of Tracker units.
* Liaising with technicians regarding appointments.
* Rescheduling of appointments.
* Checking/Maintaining high Quality of schedules.
* Monitoring effective utilization of Tracker technicians.
* Outsourcing of work to Fitment centres.
* Maintain local and regional Scheduling Relationships.
* Management of potential cancellations.
* Taking ownership of all queries received and calls taken and assisting the client within our SLA’s
* Matric with at least 1 year Contact Centre experience.
* Bilingual (English and Afrikaans) advantageous.
* Computer literacy.
* Excellent typing and accurate data capturing skills.
* Excellent communication skills including excellent telephone manner.
* Analytical skills.
* Ability to work under pressure.
* Feel confident to have all calls voice recorded.
* Excellent time management - Work with time controls.
* High levels of self-discipline.
* Be able to work independently.
*Benefits*
* Medical Aid
* Provident Fund
NB: Should you not receive a response from us within 3 weeks, kindly consider your application unsuccessful.
* Matric with at least 1 year Contact Centre experience.
* Bilingual (English and Afrikaans) advantageous.
* Computer literacy.
* Excellent typing and accurate data capturing skills.
* Excellent communication skills including excellent telephone manner.
* Analytical skills.
* Ability to work under pressure.
* Feel confident to have all calls voice recorded.
* Excellent time management - Work with time controls.
* High levels of self-discipline.
* Be able to work independently.
*Benefits*
* Medical Aid
* Provident Fund
NB: Should you not receive a response from us within 3 weeks, kindly consider your application unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQ4NDUwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1235393&xid=1555_48450
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