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Job Brief
An
initial 3-months limited duration contract. Could be extended, based on the
impact of the candidate.
To
offer support to customers who have questions, concerns, problems, or who want
to purchase a product or service. As a Sales and Customer Services Agent,
you know how to identify the needs of customers and resolve problems. You are
always professional, courteous, and polite even in stressful circumstances.
Responsibilities
– Primary accountability not limited to:
·
Communicate with current and potential clients via
telephone, email, online chat, or social media.
·
Listen attentively to questions and concerns and respond
promptly with a resolution according to company guidelines.
·
Maintain a courteous and calm manner at all times to
de-escalate stressful situations.
·
Document personal information to create, update, or adjust
customer accounts.
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Prepare call-related information for purposes of reporting.
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Provide and respond to feedback about any aspect of the job
or its duties.
·
Suggest products and services to clients based on their
requests and needs.
·
Answer inbound calls or generate outbound calls, log
tickets, and follow up on orders.
Requirements
·
1-2 years working experience in call centre or as a customer
service agent.
·
Proficiency with basic computer applications (MS Windows,
Word, Excel)
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Excellent verbal and written communication skills
·
Ability to remain calm and composed in a fast-paced,
high-pressure environment.
·
Good empathy and listening skills to de-escalate situations
and identify the underlying issues of a problem.
·
Familiarity with (____) dialling systems.
·
Own transport advantageous.
Salary
·
Market
related.Please send us your CV to info@realbroadbandsolutions.co.za to apply.
13h
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Customer Service F Contract Position3 year Contracts based in RandburgTo Start ASAP - Looking for Afrikaans Call Centre Agents Main Purpose of Position:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.Main Responsibilities (including but not limited to):Answering inbound calls timeously.Be professional and polite at all times.Listening attentively to customer queries.Responding to customer queries accurately.Ensure that quality standards are met.Familiarize oneself with products and procedures.Providing relevant information to ensure First Call Resolution.Effectively resolve queries.Escalating faults that cannot be concluded on first contact.Ensuring that customer details are captured accurately.Perform any adhoc tasks as and when requiredGrade 12Computer LiterateExcellent Communication written skillsSerious and passionate about customer service and working in a customer service industryPrevious call centre experienceFluent in English and another South African languageCOMPETENCIES:Customer focusAbility to build customer loyaltyConflict managementExcellent communication skillsHigh level of professionalism and an understanding ethical conduct.Quality orientation
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NjQ1NF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1775001&xid=1108_176454
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Based in RandburgShifts between 07:00 am- 20:00 pmWorking from Monday to Monday including public holidays- 45 hours week schedule  OVERALL PURPOSE OF JOB:Process customer service and technical service enquiries through inbound calls and provide end-to-end service.Main Responsibilities will include but will not be limited to :Must be able to communicate with customers professionally and articulately.Must be able to present benefits/opportunities of the sales or service in an effective manner.Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers.Exercise appropriate soft skills when dealing with difficult customers.Ensure correct listening skills and probing techniques are used to establish relevant information.Be able to effectively communicate with the team leader and team members.To ensure that every day query is logged accordingly.Ensure that customers are informed as to the progress of queries logged but not resolved.Ensure that the customers are called and the resolution is confirmed before queries are closed.Ensure that progress of every query logged is monitor KNOWLEDGE AND SKILLS:Good communication skills verbally and written in English.Must be able to display proven computer literacyAble to work under pressureGoal drivenAbility to work with little supervisionContact Centre skills trainingCall handling skillsTelephone etiquette skillsUnderstanding of website navigation functionalities, technology savvy6 months experience in an Outbound sales Contact Centre environment;Credit Collections Experience requiredEDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY:Grade 12At least 2 years’ relevant experience, preferably in sales / financial industry / Retail industry . MUST HAVE GRADE 12!!!!Willing to work shifts (ranging from 07h00am to 20h00pm)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3NjQ1M19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1775000&xid=1108_176453
3d
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One of is in need of a Customer service Call centre Agent (Outbound) to join them in Hermanstad (Pretoria West) on a month to month contract. Pharmaceutical products wholesaler.
Candidate must reside within close range to Hermanstad.
Looking for an energetic, target call centre agent who is a hunter
Offers a great customer service to clients
Taking order from customers and upselling
Must have a clear criminal record
Top performer - reference checks will be conducted
Excellent English communication
Must be reliable
Great at quality control
Great at timekeeping
Persuasion and negotiation skills
Able to overcome objections easily
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjIzMTI5OTc/c291cmNlPWd1bXRyZWU=&jid=1722972&xid=222312997
3d
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We could tell our story as an acorn growing into an oak tree. We could tell our story as two friends who started a business in their bedroom that grew into the largest independent short-term insurance broker in South Africa.
Or we could tell a story about a belief and vision to contribute meaningfully into the lives of our clients, our suppliers, our partners, and our staff - because that is why we wake up every single day.
It is simple - if we value what we do, then we will add value our clients and our clients’ will add value to their families and their families will add value to their communities, and those communities will add value to the world.
Understanding the Onboarding and Active Driver process and researching the mission and vision the business has.Contacting and assisting Driver Applicants through the registration process.Clear and concise communication on document requirements and document upload process.Striving to offer a seamless introduction to the Bolt family by utilizing your script and user interface to the best of your ability.Quality check applicant supporting documents i.e. Vehicle Registration, PrDP & Operator DisksDownload supporting documents from the Document Collection SystemImport applicant supporting documents to the correct profile on the Admin systemsIdentify and discard all fraudulent applicantsAssist Drivers to register their profiles in additional cities if requiredFollow up calls with Drivers that are outstanding supporting documentsAble to work shifts 5 days per week (9:00 to 18:00)Able to speak Twi Language fluentlyMust have a valid work permit
Did we spark your interest? Get in touch and let’s talk!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81NDUyMTgxNzk/c291cmNlPWd1bXRyZWU=&jid=1262641&xid=545218179
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Sales Team Leader Cape Town
Lead and manage a team of Call Centre Sales Agents to achieve exceptional results.
Min 2 years contact Centre Team Leader experience
BPO experience a strong preference
Able to support day shift employees
Strong contact Centre operations know how
Effective people management skills
Able to manage to strict SLA requirements
Salary based on industry norms
https://www.ditto.jobs/job/gumtree/1754187620?source=gumtree
3d
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Job Description/Duties:
• To communicate with new and existing clients • Handle follow up and new leads and calls• Taking Photos of vehicles to be loaded onto website• Loading of vehicles onto company website
Minimum Requirements:
• Candidate must fully bilingual• Must have a minimum of 2 Years Call Centre experiencein Dealerships• Good communication/people skills and the ability to adapt working in a high-pressure environment• Ability to adapt working in a high-pressure environment • Computer Literate in Word, Excel, and Office.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjkxMjMyMjUzP3NvdXJjZT1ndW10cmVl&jid=1418167&xid=4291232253
3d
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The Role: Customer Service Fixed Term Contract Position To Start asap Provide clients/investors with information on investments, turnaround times, our business rules and assistance with our digital platforms including driving our digital platforms either telephonically or via emailJob Objectives:Provide clients with information and resolution regarding investment enquiries.Communicate SLA, processes and business rules pertaining to products and serviceAssistance with our digital platforms including driving our digital platformsTransfer calls appropriately to the relevant areasIdentify, research and resolve customer service problemsAdhere to contact centre scheduleDeal with the all queries across the entire STANLIB product rangeFollow the escalation processLog all callsWhere requested ensure that all management instructions are adhered to where service delivery is impactedEnsure that interaction with clients/investors is recorded on workflowSkills and Experience: Minimum 1 years industry related experienceMinimum 1 year call centre experience or customer serviceKnowledge of customer service principles and practicesEducationMatricBcom or studying towardsJob related knowledgeFinancial Services Industry Knowledge- legislativeExtensive STANLIB Product KnowledgeExtensive STANLIB Fund range KnowledgeExcellent understanding of business rules and processesComprehensive system knowledge â?? Compass, Sillica, Workflow, OnlineComputer skillsJob related skillsExtensive product knowledge of the STANLIB product range.Excellent understanding of the business rules, processes and procedures at STANLIB.Systems KnowledgeMust keep up-to-date with legislation changes e.g. FICA, FAIS, etcAchieve 85% pass on assessmentsEnsuring that all external communications is in keeping with the above standardsGeneral understanding of markets, global trends and how that affects our products performance
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzU1NDQ2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1103563&xid=1109_55446
2y
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We are looking for driven sales Call Centre agents to join our growing outbound call centre on one of various campaigns we are currently running.If you can deliver in a high pressure environment, are highly motivated and are prepared to work on Saturdays, this role may be for you.Job Output: Use your sales skills and training to meet sales targetsSell our products and services through outbound diallingProvide exceptional service and product knowledgeEnsure a high level of accuracy when taking customer informationResolve all customer queries quickly and efficiently Skills and Competencies: Ability to meet daily, weekly and monthly and targets is a mustAbility Strong English communication skillsGood telephone etiquetteExcellent time management skillsSales orientated individual Package: Role is commission only basedRole offers potential for great income:Top 25% of our agents earning over R8,000;Our best agents earning R15,000-R20,000+
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY5NDQyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1174865&xid=1109_69442
2y
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2 years of call centre sales experience ? 1 year of Warranty/VAPS experience is essential ? Fluency in English is essential plus one other official language. Key Responsibilities • To maximise policy sales and monthly written premium in a compliant and customer centric manner. • To be responsive, courteous and professional in dealing with the Company’s supporting lead providers and customers. • To execute the sales process with skill, knowledge, diligence and integrity. • To optimise each lead by selling additional products where these are available. • To use appropriate interpersonal skills and communication methods to gain acceptance of our products from potential customers. • To accurately identify the needs of the customer by asking effective questions and listening attentively. • Match benefits accordingly and demonstrate how a product satisfies their needs. • To understand objections and overcome them with an appropriate response. • Strive to become an expert in your field through observation and Matric? RE5 (Preferred) ? FETC: Short-term Insurance NQF4 or better (Preferred) ? Meet the regulatory requirements (e.g. DOFA period, FAIS Fit & Proper) Experience and skills required ? 2 years of call centre sales experience ? 1 year of Warranty/VAPS experience is essential ? Fluency in English is essential plus one other official language.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc1NzU1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1194299&xid=1109_75755
2y
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Our client is looking for a Short-term Insurance Broker to join their team.Acquire new clients and win accounts against competitorsAssist prospective clients with filling out forms, communicating with the company, finding the best plans and strategies, and negotiating the final dealsUnderstand the provisions of each policy and communicate this information to the customerShare client information with insurance carriers to determine which products are best to recommendAct as a liaison between insurers and clientsBuilding and maintaining business relationships with clientsPreparing reports for insurance underwritersResearch insurance trends, policies and productsAchieving a minimum target of R3 500.00 commission per month. This equates to about 10 short-term insurance policies per month, with a commission value of R350.00 per policy.Cold calling and lead sourcing is not a part of the brokers daily responsibilities. Leads are given to the short-term department via inbound call centre agents and the life, tax and billing departments.There is an admin assistant who is dedicated to the New Business Development Broker, to assist with quotations, obtaining the necessary information from clients and booking appointments.Key Skills Customer service.Numeracy.Organization.Problem-solving.Attention to detail.Analytical skills.Communication Job Role: Short-term Insurance Broker - New Business Development Industry: Other Salary: Negotiable Required Skills 5 Years of Experience Qualifications· Matric· RE5· Relevant NQF level 4 or 5 (minimum of 120 credits) we will consider candidates under supervision, who have not obtained their NQF 4 or 5 as yet, as long as they are still within their 6 year DOFA deadline.· Minimum 2 years sales experience relevant to the short-term insurance industry.· Both personal lines and commercial lines experience and accreditation required. This includes personal and commercial lines class of business certificates (If appointed as broker after 1 May 2018).· Own reliable transport· Drivers license
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc2NDk3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1196226&xid=1109_76497
2y
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A fast-growing company in Centurion is looking to employ a Call Centre Agent. Duties and Responsibilities: Meet and exceed sales targets and KPIsBuild and develop an existing client baseBuild and develop new potential businessPresent, promote, and educate clients across all company brandsGather market-related information, including opposition pricing and new product developmentsComplete administrative duties as required daily, weekly and monthlySales experience would be preferred however not crucialSales and/or marketing education would be preferred however not crucialMust have a valid drivers license and own vehicle essentialAvailable to start immediately Requirements: English home language essential Previous call center experience An honest personNot afraid to work hardSomeone who has perseveranceHigh energy individualApply now! (Please note that only candidates with the abovementioned requirements would be considered and contacted)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc2MDczX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1195197&xid=1109_76073
2y
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The Role: Customer Service Agents Based in Randburg Shifts between 6am(morning) - 12am(Midnight) Permanent Position includes medical Aid and Provident fund Basic salary + Overtime (over 195 hours a month)  OVERALL PURPOSE OF JOB: Process customer service and technical service enquiries through inbound calls and provide end to end serviceMain Responsibilities will include but will not be limited to: Must be able to communicate with customers professionally and articulatelyMust be able to present benefits/opportunities of the product or service in an effective mannerIdentify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customersExercise appropriate soft skills when dealing with difficult customersEnsure correct listening skills and probing techniques are used to establish relevant informationBe able to effectively communicate with the team leader and team membersTo ensure that every day query is logged accordinglyEnsure that customers are informed as to the progress of queries logged but not resolvedEnsure that the customers are called and the resolution is confirmed before queries are closedEnsure that progress of every query logged is monitored until resolution Skills and Experience: OTHER FEATURES OF THE JOB (e.g., location, travelling, shift hours, etc.):Willing to work shifts (ranging from 06h00 to 00h00) Willing to work a six day work week Own vehicle or reliable transport KNOWLEDGE AND SKILLS: Good communication skills verbally and written in English , Zulu and Sotho speaking is an advantageMust be able to display proven computer literacyAble to work under pressureGoal drivenAbility to work with little supervisionContact Centre skills trainingCall handling skillsTelephone etiquette skillsUnderstanding of website navigation functionalities, technology savvy6 months experience in an Inbound/Outbound Contact Centre environment;EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY: Grade 12At least 2 yearsâ?? relevant experience, preferably in telecommunications industry
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc3MjUyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1198609&xid=1109_77252
2y
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Kindly note this is a work from home bases / remote work, for *Experienced Outbound Call Centre Sales Agents* anywhere in South Africa that have their OWN equipment. (Please see requirements below) We are seeking experienced outbound call centre sales agents to join our team. At Amazing Vouchers, we do not hard sell, but present, promote and sell a lifestyle product to new clients (cold leads) using conversation with the customers. The successful candidates will receive full product training, monthly basic, uncapped commission, and weekly incentives.Remuneration: R5000 per month + uncapped commission + weekly incentive paymentsRequirements and skills:Min of 6 months outbound call centre sales experienceOwn reliable laptop/desktop Own headsets Own smartphone (for WhatsApp communication)Stable internet connection no less than 10mbs upload and download speed. Preferable: FIBRE / FIXED LTE ROUTER / RAIN 5G. (Pocket routers, mifi routers, hotspots, and Rain 4G is not stable enough to use with our programs. We can therefore not consider anyone with these connections)Dedicated workspace for yourself (comfortable chair and table)Self-motivated, enthusiastic and go-getter attitudeExcellent English spoken communication skillsAble to work independently and self-manageGoal and target driven person
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzYzOTQyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1152774&xid=1109_63942
2y
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CSi Properties provides well-established rental management and sales services to property investors. Our vast client base enables us to provide prospective tenants with a wide variety of high quality accommodation which includes:
* Full Title Houses in Lifestyle Estates
* Sectional Title Units in Security Complexes
* Retirement Village Houses and apartments
We currently manage a great variety of properties in numerous residential developments/estates across the greater Gauteng, Witbank and Ellisras.
Our Sales Team offers a full range of real estate services. We specialize in high quality Sectional and Full Title properties, as well as affordable, traditional and retirement village housing.
We provide our clients with the valuable information and facts they require before making the decision to purchase a dream home. Due to our unique perspective, knowledge and understanding of the property market, we have been able to develop steady growing clientele we can serve and provide both up to date information and understanding of the market to assist you in realizing all your property requirements.
Our core principles of Ownership, Integrity, Team Work and Efficiency have cemented us as market leader.
Work time Regulations
* Hours are Monday to Friday 08:00 to 17:00 and Saturdays 08:00 to 13:00, including breaks. At the discretion of the General Manager, office days for Facilities Supervisors may be either Monday to Saturday (week 1) and Monday to Thursday (week 2), or Monday to Friday every week.
* Due to the nature of the position the employee may be called upon during hours outside these normal specified times.
* The employee will also be expected to partake in a rotary on-call system as managed between the nominated employees.
Duties - General
* Monitor and respond to any maintenance problems reported at Reception.
* Report to General Manager the outcome of maintenance repairs and ensure he/she is kept informed of any issues that cannot be resolved.
* Transport of residents to and from shopping malls weekly, adhering to company policies and ensuring completion of relevant documentation.
* Collect post at post office weekly.
* Frequently visit all parts of the Village and observe any possible concerns, irregularities, safety hazards or damages. Ensure these are appropriately addressed.
* Be responsible, with the input of the Managing Agent and/or a Director, for establishing a repair and renewal program (‘maintenance plan’) for the Village Service Centre, communal areas and grounds maintenance.
* Assist residents with maintenance emergencies where relevant and when possible.
* Ensure that Conduct Rules are adhered to. Report any misconduct to the General Manager.
* Ensure that stipulated duties and responsibilities, relevant legislation, organizational procedures and codes of practice are adhered to.
Electrical
* Repair/replace/install bulbs and light fittings and repair faulty plug
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzIzNTkwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1184383&xid=1555_23590
2y
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Join this leading insurer in Gauteng as a Senior Sales Manager (Call Centre) The successful sales manager will manage the company sales function including sales support and training, national sales, and key account sales to meet business requirements. This position is governed by internal and external policies and frameworks. Leadership and Direction :Explain the action plan to support the sales agents in their understanding of what needs to be done and and how this relates to the broader business plan and the organizations strategy, mission and vision; motivate people to achievebusiness goals.Performance Management:Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.Organizational Capability Building:Use the organizations formal development framework to identify the teams individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.Customer Relationship Management (CRM) Data: Ensure that the sales agents maintain up-to-date customer relationship management data, identifying and resolving issues.General Education:Grade 12/ SAQA Accredited Equivalent (Essential) FAIS recognized qualification or Wealth Management Qualification (Essential); RE 5 (Essential)Degree/Diploma in Business Management (Advantageous)General Experience :3 or more years experience in a sales call centreenvironment (Essential); 2 years Long-term Insuranceexperience (Essential)Managerial Experience:3 or more years experience supervising and directingpeople (Essential)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzQ1NzQ0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1151322&xid=1108_45744
2y
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Experienced and mature Telesales agent require in the
Long-Term Insurance environment. Candidate must have a high degree of maturity. The ideal client should have: Computer literacy, e.g. Excel, Word, Teams and
Zoom . Bilingual
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South African ID or South African Work Permit. The successful candidate will enjoy training and mentoring. Will be able to rotate and work from home certain days and
other days from the offices in Fairland. Commission on different levels will be offered. Applications can be done via email to: info@lighthousefs.co.za
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Minimum requirements: MatricMinimum of 3 Years Experience as a Call Centre Agent/OperatorMust have experience dealing with Collections Knowledge on Excalibur will be an advantageMust be able to work independently Must be available immediately Consultant: San-Mari Combrinck - Dante Personnel Midrand
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY0NDgxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1154961&xid=1109_64481
2y
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Join this leading insurer in Gauteng as a Senior Sales Manager (Call Centre) The successful sales manager will manage the company sales function including sales support and training, national sales, and key account sales to meet business requirements. This position is governed by internal and external policies and frameworks. Leadership and Direction :Explain the action plan to support the sales agents in their understanding of what needs to be done and and how this relates to the broader business plan and the organizations strategy, mission and vision; motivate people to achievebusiness goals.Performance Management:Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.Organizational Capability Building:Use the organizations formal development framework to identify the teams individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.Customer Relationship Management (CRM) Data: Ensure that the sales agents maintain up-to-date customer relationship management data, identifying and resolving issues.General Education:Grade 12/ SAQA Accredited Equivalent (Essential) FAIS recognized qualification or Wealth Management Qualification (Essential); RE 5 (Essential)Degree/Diploma in Business Management (Advantageous)General Experience :3 or more years experience in a sales call centreenvironment (Essential); 2 years Long-term Insuranceexperience (Essential)Managerial Experience:3 or more years experience supervising and directingpeople (Essential)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYyNDA5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1220034&xid=1108_62409
2y
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Sandton - Raizcorp is looking for your extensive experience and skill in project management to work across multiple departments within our organisation. We’re specifically looking for your skill and competence as a project manager to handling complex and technically intricate projects in the following types of departments and environments:• Call centre• Recruitment and selection• Sales pipeline management• Learning delivery• Learning academy and learning content development• Systems and processes refinement and improvementThis role will see you work across the breadth of our business on many challenging and technically demanding projects and deliverables. We’re specifically looking for the type of personality who has experience in, and a strong grasp of, systems and process refinement. You will need to take hold of projects, departments and centres which are not functioning optimally and restore and embed optimal structures, systems and processes for optimal delivery. The ability to effectively and efficiently deliver to projects with speed is of paramount importance.What does this role do?You will report to the Group COO and deal primarily in operational service delivery spaces. All departments and environments you’ll work in are linked to understanding technical client requirements. You need to understand these and ensure departments and environments are structured, oriented and optimally geared to successfully achieve project deliverables.At Raizcorp we develop entrepreneurs. We are an adult learning space and function very similar to a tertiary academic institution. All projects and departments have entrepreneurship at their core, coupled with the imparting of skills and knowledge. Most of our entrepreneurs are on corporate sponsored programmes – and as such much of your role will involve understanding the corporates’ requirements and ensuring that departments and projects deliver strictly to client expectations.What experience is preferred?We’re looking for your project management experience in the following industries or environments:• Call centre• Recruitment and selection• Sales pipeline management• Learning delivery• Learning academy and learning content development• Systems and processes refinement and improvementWhat kind of personality will excel in this role?You need to be focused on, and capable of, delivering results. You need a thick skin and a willingness to be unpopular. You need to be a positive change agent to staff – with the proven ability to take people on a change journey to optimal results and structuring.Minimum requirements• Must have a tertiary qualification• Qualified in project management• A minimum of five years’ experience in project management• Strong knowledge of systems of structures
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2y
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