Call Centre Agent

Call Centre Agent

Salary: Up to R8 000 per month

Our client in the financial services industry is seeking a Call Centre Agent for their offices in Silverlake''s who has experience within the loans or debt collections industry.

Minimum requirements:
Matric
Reliable own transportation
Previous Debt Collection or loans industry experience within a call center environment
Computer literate (MS Office and Excel)
Strong customer service background
Ability to multi-task
Strong interpersonal skills
Excellent communications skills
Fully Bilingual in Afrikaans and English (third language will be beneficial)
Working Hours: Monday – Friday 8am – 4pm
Duties will include but is not limited to:
Telephonic debt collection of outstanding accounts for company providing negotiation to with clients on accounts in arrears
Effective communication and negotiation to ensure successful commitments to pay
Follow- up daily on progress of the PTP’s
Updating and status management of all clients’ accounts on system software
Taking inbound calls
Making outbound calls
Granting loans through the call center
Screening customers for loan approvals
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