Agent: Installation Support (Scheduling) X 2 Posit

Tracker requires the services of an Agent: Installation Support in their Installation Logistics – Scheduling division, at their Head Office. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team. * Marketing of Tracker to both existing and prospective clients. * Establishing, building and maintaining relationships with our various partners. * Contract administration, feedback and daily statistical reporting. * Ensure that Customer Service standards are maintained in a highly pressurized environment. * Provide service within the region as well as other departments/regions/staff within Tracker. * Meet/exceed targets. * Data capturing. * Follow up leads/queries. * Scheduling fitments of Tracker units. * Liaising with technicians regarding appointments. * Rescheduling of appointments. * Checking/Maintaining high Quality of schedules. * Monitoring effective utilization of Tracker technicians. * Outsourcing of work to Fitment centres. * Maintain local and regional Scheduling Relationships. * Management of potential cancellations. * Taking ownership of all queries received and calls taken and assisting the client within our SLA’s * Matric with at least 1 year Contact Centre experience. * Bilingual (English and Afrikaans) advantageous. * Computer literacy. * Excellent typing and accurate data capturing skills. * Excellent communication skills including excellent telephone manner. * Analytical skills. * Ability to work under pressure. * Feel confident to have all calls voice recorded. * Excellent time management - Work with time controls. * High levels of self-discipline. * Be able to work independently. *Benefits* * Medical Aid * Provident Fund NB: Should you not receive a response from us within 3 weeks, kindly consider your application unsuccessful. * Matric with at least 1 year Contact Centre experience. * Bilingual (English and Afrikaans) advantageous. * Computer literacy. * Excellent typing and accurate data capturing skills. * Excellent communication skills including excellent telephone manner. * Analytical skills. * Ability to work under pressure. * Feel confident to have all calls voice recorded. * Excellent time management - Work with time controls. * High levels of self-discipline. * Be able to work independently. *Benefits* * Medical Aid * Provident Fund NB: Should you not receive a response from us within 3 weeks, kindly consider your application unsuccessful.